Hotels near Charleston Yeager airport

Hotels near Charleston Yeager airport

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Yeager (CRW) - Charleston, WV, United States
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Best hotels near Charleston Yeager airport

Cleanliness
9.2
Comfort
9.1
Facilities
10.0
Location
8.8
Overall
10.0
Overall 8.8 Excellent
Based on 284 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
9.0
Comfort
9.2
Location
8.8
Services
9.2
Staff
9.5
Cleanliness
9.2
Comfort
9.0
Location
8.8
Services
9.1
Staff
9.6
Cleanliness
9.1
Comfort
9.0
Location
8.6
Services
9.1
Staff
9.1
Cleanliness
9.5
Comfort
9.6
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Location
8.3
Services
8.8
Staff
8.7

Excellent 10.0
Pros: Great service, beautiful and comfortable facility! Friendly staff
Cons: Nothing
Excellent 9.0
Pros: Clean and near highway.
Excellent 10.0
Pros: Fantastic breakfast and l really enjoyed the coffee/tea bar, cookies, and popcorn. Very clean, spacious, and comfortable room.
Cons: Not much to complain about.
Excellent 9.0
Pros: Everything
Cons: We liked everything.
Mediocre 2.0
Pros: The gentleman who checked us in.
Cons: The main lobby restroom was disgusting. I have a photo to share.
Excellent 10.0
Pros: Staff was so friendly! I was in town for my daughters Golf Tournament and the staff greeted us and was so nice every time we came and went at the hotel. Appreciated their hospitality and kindness! Very nice room, clean and comfortable.
Excellent 9.0
Pros: Friendly Staff
Cons: Noisy crowd
Excellent 10.0
Pros: Friendliness
Cons: They didn't have the sofa in the room ad was said and shown in the picture. Not the hotels fault.
Excellent 8.0
Pros: The room was clean and the pressure in the shower had good pressure
Cons: The coffee might have been the worst I¿ve ever had
Excellent 9.0
Pros: Super friendly staff. Extremely clean building. Even had snacks available upon check in. Comfy beds, loved the shower, layout of the room was good. Will stay here again!
Cons: Honestly everything was good.
Excellent 10.0
Pros: Clean rooms Friendly staff
Excellent 10.0
Pros: Clean, comfortable beds, hot shower! No worry with Covid about breakfast. They served a good hot breakfast which you chose from a menu and was boxed for you to take to your table. The staff was very friendly and helpful.
Cons: There is a good restaurant next to the hotel, but it closes at 9 pm. If you are coming in late you need to plan a stop on your drive to eat. There is nothing else close by.
Excellent 10.0
Pros: Very clean. Staff is very friendly and the restaurant next door is very good.
Cons: No
Good 7.0
Pros: Front desk employee at check-in was very welcoming and friendly. Property had easy on/off freeway access, although the rooms on the freeway side of the building had to contend with freeway noise.
Cons: The room was comfortable but did not seem as clean as expected. There was a large amount of dust collected on the night stand, night stand lamp base, etc. There was an upholstered chair in the room with very obvious stains on the seat cushion.
Poor 1.0
Pros: All of these responses are random. Stop sending me surveys without compensation
Cons: See above
Excellent 8.0
Pros: The room was good size and had a microwave and a small refrigerator. The bathroom was very small but had a large shower.
Cons: No
Okay 5.0
Pros: Great lady at the front desk. She was very kind and understanding about my concerns.
Cons: Small rooms. Didn¿t feel like it was cleaned thoroughly. Had to clean the bathroom floor myself. Many maskless guests coming in and out. No enforcement Of mask policy.
Excellent 10.0
Pros: Very friendly, knowledgeable, and professional. Close to the city and shopping. Restaurant on property.
Cons: Prices were slightly higher than other motels in the area.
Good 6.0
Pros: functional. good breakfast, helpful staff.
Cons: very small rooms, toilet seat was loose, large groups of people parting in the parking lot
Okay 4.0
Pros: Location
Cons: Old building. Multiple layers of paint. Room smell awful. Musty
Good 7.0
Pros: Staff was curt round and efficient. Security guard was located by door and in patrolling parking lot at night.
Cons: Room smelled of cigarette smoke- not over- whelming just unexpected.
Good 6.0
Cons: Rooms were very cramped. I stayed on a Thursday night, before a holiday weekend, and feel I paid entirely too much money, especially after I saw what I got. The breakfast was below avg as far as hotel free breakfasts go, of which I've had a lot.
Good 6.0
Pros: The staff was very nice and helpful!
Cons: I did not like the bathroom door because it would not shut all the way.
Good 7.0
Pros: The staff was very friendly!
Cons: The bathroom door did not shut properly.
Sleep Inn Charleston - Charleston
Rated no. 1
8.8
Excellent 8.8
Based on 284 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.3
Facilities
8.1
Location
8.6
Overall
8.0
Overall 8.7 Excellent
Based on 283 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
8.1
Location
8.6
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
9.4
Comfort
9.4
Location
8.7
Services
9.4
Staff
9.6
Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Location
8.0
Overall
8.4
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.2
Comfort
9.3
Location
8.6
Services
9.2
Staff
9.5
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.9
Comfort
9.1
Facilities
9.0
Location
8.5
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Location
8.1
Services
8.5
Staff
8.6

Excellent 10.0
Pros: This hotel was amazing. We loved your pumpkins and how friendly your staff was. The room was so clean. I am normally very hesitant to stay in a hotel but this hotel was amazing and clean.
Excellent 9.0
Pros: Our stay was wonderful. It was SO quiet and comfortable. The bed was very comfy and we were welcomed to our room with soft music playing on the TV which set the mood for a very relaxing evening after our drive. It's a very calm and quiet city with close access to the interstate. Staff was amazing.
Cons: Pillows were a bit flat. Had a hard time getting the AC regulated throughout the night so we woke up a couple times trying to get comfortable. Breakfast wasn't great.
Excellent 10.0
Pros: Room was very clean and nice, quiet stay, bed was very comfy. Staff was really kind
Excellent 10.0
Pros: Exceptional clean with new features! The shower was really nice
Okay 5.0
Pros: The breakfast was very good and the staff, on the whole was very good, especially the front desk on the day we left. The ones that cleaned the rooms were very nice and helpful along with the ones that helped with breakfast.
Cons: The train that went past frequently, although it wasn't real loud in the room. The barndoor type door on the bathroom wouldn't stay shut and the commode seat wasn't thoroughly clean. I cleaned it with disinfectant wipes that I carried with me.
Excellent 8.0
Pros: New, clean, and perfect for a short overnight stay on our road trip home.
Excellent 10.0
Pros: Very clean, spacious room.
Good 7.0
Pros: EV charging and proximity to interstate.
Cons: Cleanliness of room. Fold out picnic table as room decor?
Good 7.0
Pros: The hotel was just as we expected. Clean and comfortable. Staff very friendly.
Cons: We really missed the hot breakfast.
Excellent 10.0
Pros: It has a airport shuttle!
Excellent 10.0
Pros: The cleaning for Covid seemed to be a priority with the hotel. All of the staff we had interaction with were helpful and pleasant.
Excellent 10.0
Pros: The check in clerk was very friendly and helpful. Room was clean and bed was comfortable.
Good 7.0
Pros: The room was spacious and well kept up and the queen size beds were comfortable. Hotel front desk/guest services personnel were friendly and promptly delivered towels and toilet tissue when we called late every night.
Cons: A room with 2 queen beds should have at least 2 chairs. It had only 1 even though there was room for 3. During our 3-night stay, the room wasn't cleaned even after we asked on day 2. Used towels piled up, waste baskets overflowed, no extra toilet tissue.
Poor 1.0
Pros: Swimming pool
Cons: Everything else
Excellent 10.0
Pros: The highway wasn’t too busy like it was down town
Cons: That the breakfast buffet was closed but that was due to covid.
Excellent 8.0
Pros: Modern and clean room.
Excellent 10.0
Pros: Very clean and updated. Comfortable bed, huge tv, nice sized shower.
Excellent 9.0
Pros: location, easy parking, spacious rooms
Cons: breakfast needs an upgrade
Excellent 10.0
Pros: This hotel is very clean and the staff is very polite and kind. The rooms were well appointed and clean. The provided breakfast was also very good. Will definitely go back if we are driving through WV and need a rest!
Good 7.0
Cons: Lack of restaurants nearby
Excellent 8.0
Pros: We were just traveling through the area and this hotel was an easy off & on to I-64.
Cons: Not an appealing neighborhood nor a good selection of restaurants nearby.
Good 7.0
Pros: location, cleanliness
Cons: I have stayed at this hotel many times. The last time I stayed I left a bottle of cologne in the room. No way it could not have been found. When I inquired about it at the desk upon check-in they said there was no cologne there. I'm very unhappy.
Poor 1.0
Pros: For the most part the staff was friendly and the hot breakfast was great!
Cons: Being renovated during stay.Had i known this i would definitely have chosen different hotel!Everything was torn up, messy, noisy, & very dirty.Trash cans in our room didn't even have bags.$--/nite is at least 2x what i'd pay had i known about construc
Mediocre 3.0
Pros: location and price
Cons: under construction. workout room closed, spa closed. breakfast much less than previous stays.
Mediocre 3.0
Pros: Staff
Cons: Room was disgusting. And, didn’t have a room available that was sold to us via the site.
Mediocre 3.0
Pros: location, helpful staff.
Cons: dirty linens in room when I checked in. remote control did not work. leak in shower head sprayed water in various directions causing all toiletries to get wet. disappointing as I've stayed here many times and always had a pleasant experience until now.
Poor 1.0
Pros: The location was convenient and the gentleman who seemed to be the manager was very friendly.
Cons: DIRTY! 4 tries (for room) and all unsatisfactory. messy sheets, no real pillows in some rooms, spots and smudges on all surfaces, unswept/not vacuumed etc. one room smelled like sewer. dust/cobwebs one room. hair on sheets in 1 rm, to name a few.
Okay 5.0
Pros: The staff was amazing. They remembered my name and always asked if I needed anything. The room was remodeled and very nice but the bathroom was terrible. They need to upgrade the bathrooms. The bathroom was awful
Good 7.0
Pros: Great value, great desk staff
Cons: The transportation was very unreliable. The driver never came, almost 30 minutes after I was supposed to be driven to the airport. I caught a ride with another guest. Almost missed my flight, and messed up my whole travel itinerary.
Okay 5.0
Pros: Front desk staff was very friendly. They had bevarages in the lobby available 24/7
Cons: The room was not very clean. Looks like the change out the sheets and towels and that was it. Not a thorough cleaning job. Breakfast was cold.
Excellent 8.5
Pros: Beds were comfortable, breakfast was convenient. Staff was friendly and heloful. The pool was beautiful and would have been great for the kids, but it was under renovation. They did offer us to use another hotels pool aboit 10 minutes away, but i did not feel like traveling.
Cons: Bathrooms wrre not updated. There was a rusty tyoe ring in the sink and the the shower had several spots that appeared to have been touched upp witj porcelain paint. The room was cramped snd small. Therre was left over candy in one of the drawers from a previous guest. Pool was under renovation.
Excellent 9.4
Pros: The ease of making the reservation which cost $145+ BUT... (See Next Panel > What I Didn't Like)
Cons: The fact that $ 93.91 Is Still Lingering on my Credit Card as a "Pending" Charge makes me Very Nervous!!!
Excellent 10.0
Pros: The hot tub was great!
Cons: There was nothing negative.
Okay 5.1
Cons: We woke up in the middle of the night to a very smelly room. We were not sure what caused it. If it had been earlier we would have moved.
Excellent 9.4
Pros: Great value-access to Holiday in amenities-good tasting-free-breakfast -computer and printer access-Central location
Cons: Little wear and tear -bathroom ceiling- Near train tracks-and Dow plant-high chemical content in the spa-hot-tub made my eyes red -had to cover my face to stand the chemicals-Most likely not their fault though- Stay but skip the hot-tub. The work out room was nice -wished for some lighter weights 8lbs & 12lbs would have been good for the ladies. Very good over all -would stay again :)
Okay 4.5
Cons: Dangerous toaster. Got painful burn.
Fairfield Inn and Suites by Marriott Charleston - Charleston
Rated no. 2
8.7
Excellent 8.7
Based on 283 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.2
Facilities
8.4
Location
9.0
Overall
9.0
Overall 8.7 Excellent
Based on 224 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
8.4
Location
9.0
Overall
9.0
Cleanliness
8.6
Comfort
8.0
Facilities
8.6
Location
9.3
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.1
Location
8.9
Services
8.6
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Location
9.2
Overall
10.0
Services
9.1
Cleanliness
9.1
Comfort
9.2
Location
9.2
Services
9.1
Staff
8.9
Cleanliness
8.9
Comfort
9.1
Location
8.9
Services
9.1
Staff
9.2
Cleanliness
9.3
Comfort
9.4
Location
8.8
Services
9.1
Staff
8.9

Excellent 10.0
Pros: I loved the location and cleaness
Cons: I didn’t like pool being closed at 11
Okay 5.0
Pros: The beds were very comfortable the view from the room was nice
Cons: had an issue from the beginning with check in, first told the reserved room wasnt available and needed to switch our room then it was available, told our room was over sold... spent at least 20 minutes or longer at check in and had a reservation a month in advance. Asked for extra towels and washcloths and didnt get the washcloths until the 4th request.
Excellent 9.0
Pros: Clean, good location, friendly staff
Excellent 8.0
Pros: Fire pit
Cons: Under construction and wasn’t told and No bbreakfast
Excellent 10.0
Pros: Very clean and the room was excellent
Cons: The person that checked me in was not very personable
Excellent 10.0
Pros: The hotel was very clean and close to the location we needed. Our room overlooked the river and the patio area on the river was so nice. Plus it's going thru an upgrade so even better for in the future. Nice wine and coffee bar. Will stay again.
Cons: Just the basic going thru a remodel, but it was very well maintained and not a lot of clutter even though the construction going on.
Okay 5.0
Pros: the location was great the bed was super comfy and the shower had excellent water pressure the fire pit was pretty also
Cons: First of all it was under complete construction which we were unaware of and we’re told we wouldn’t be able to sleep past 10:30 cause it would get loud also it didn’t have a hot tub and the pool was small and plain no room service and no smart TVs no option to rent a movie
Excellent 9.0
Pros: The property was well kept and the staff were friendly. Location right downtown was very convenient.
Excellent 10.0
Pros: Very quiet.
Good 6.0
Cons: No ability to steam tv.
Excellent 10.0
Pros: Everything was great.
Cons: No
Excellent 10.0
We recently stayed overnight and really enjoyed the experience. The lady who checked us in was really nice. Ended up with a room facing the water. Hotel was minutes from Laury's restaurant where we had a great dinner.
Excellent 9.0
Pros: Location. Clean.
Cons: No breakfast.
Excellent 10.0
Pros: Always clean. Close to restaurants and a new Starbucks
Excellent 10.0
Pros: Modern decor and the bed was extremely comfortable.
Excellent 10.0
Pros: Very clean, nice stay.
Cons: Enjoyed our stay
Excellent 8.0
Pros: Location by the river.
Excellent 9.4
Pros: Location Cleanliness Room size
Cons: Pool size is very small No hot tub
Okay 5.7
Pros: Polite staff and location to the Civic Center. View of the river and a fire pit outside close to it. Clean with a welcoming entrance.
Cons: Reserved double queen with pullout couch. GOT single king with pullout couch right next to the elevator. 3rd party website said cots were available but this hotel does not have them. Staff ensured that fold out couch would make a queen bed...not even close; super single at best. Although very polite the staff made no effort to help me out. Blamed the booking site. Called Hotel.com and my call was finally taken by an Indian woman that I could barely understand in a large office with quite a bit of background noise. Of course bookings are "subject to availability" even though I paid for something else. So she blames the hotel. Very poor customer service from both parties. Will not use either again.
Courtyard by Marriott Charleston Downtown/Civic Center - Charleston
Rated no. 3
8.7
Excellent 8.7
Based on 224 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.1
Facilities
8.6
Location
8.2
Overall
8.6
Overall 8.6 Excellent
Based on 269 reviews
Cleanliness
9.0
Comfort
9.1
Facilities
8.6
Location
8.2
Overall
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
9.1
Location
8.3
Services
8.9
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Location
8.0
Services
8.9
Staff
8.8
Cleanliness
8.8
Comfort
8.7
Location
8.0
Services
8.8
Staff
8.2
Cleanliness
9.1
Comfort
9.5
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
9.0
Comfort
9.4
Location
9.0
Services
9.0
Staff
7.9

Okay 5.0
Pros: I like the fact that there are gaming machines and the pool and jacuzzi is very nice! Check in was ok I had to call to find out how to get in because the doors wouldnt open n no sign tell n e one what to do or how to get in the building when I got there.
Cons: The price of the breakfast buffet is way to high for what u get and the fact that I couldnt actually order what I wanted to eat for breakfast since I was hungry I had no choice but to pay 9.99 for a limited choice of breakfast food and no peanut butter...
Excellent 10.0
Pros: This is the second time we have stayed at this location and I didn't think it could improve as it was a fantastic stay the first time. We were sad to find out that Muso the parrot had passed. We enjoyed hearing the parrot and chatting with him. The staff were very friendly snd welcoming. The bartender was attending to multiple patrons while waiting tables and cleaning tables yet he still had a smile and good sense of humor. They place is very dog friendly and rooms are comfy and clean!
Cons: There were no complaints.
Okay 4.0
Pros: The lobby and restaurant area was nice
Cons: Room was not that great. Had blood stains on one of the mattress pads. Bathtub was extremely clogged.
Excellent 8.0
Pros: Great Staff
Excellent 9.0
Pros: The breakfast had plenty of options. The beds were incredibly comfortable
Cons: Not much
Excellent 8.0
Pros: We really enjoyed the somewhat updated, old school feeling of this hotel. The bed and pillows were very comfortable but, like almost every hotel, higher thread count sheets would make the bed amazing!
Cons: Hotel doesn't take cash for room payments. And, check-in was a bit tedious. Also, bar prices were quite crazy...we ordered two drinks, both of them top shelf doubles. The drinks we received didn't taste like there was any alcohol at all! A double shot of vodka with cranberry juice in a rocks glass should most definitely have a taste of alcohol! And, for the two juices, we were charged $27!
Good 6.0
Pros: Breakfast great
Cons: Train noise on that side of hotel wakes you up . YOu can easily see train tracks out window
Excellent 9.0
Pros: Very clean
Cons: No free breakfast
Excellent 10.0
Pros: pool and hot tub and the bar and grill had good food
Excellent 10.0
Pros: Clean room, comfortable beds
Cons: The train that runs directly behind the hotel was noisy.
Excellent 8.0
Pros: The staff are incredibly nice , every single person and they have a parrot which my kids love .
Cons: The room was kind of dirty , I don¿t know hunk they cleaned the sheets in awhile . I felt all itchy after sleeping in it
Mediocre 3.0
Cons: Would not let us check in for 3 hours because their computers were down
Excellent 10.0
Pros: Clean and family friendly.
Cons: everythign was great
Excellent 8.0
Pros: Decent overnight stay while traveling through area. Not close to capital or downtown if that matters
Cons: Wished there was included breakfast
Okay 5.0
Pros: The pool was nice
Cons: It took 20 minutes to check in and the breakfast took a long time to come out of the kitchen and it was not correct.. and we didn¿t see that there was a cost for our dog until we checked in!
Good 7.0
Pros: Clean room, bed was comfy, pool was nice.
Cons: Service at the bar/restaurant was BAD. Took forever to get drinks and then they were bad. Left without ordering food. Hot tub was out of service.
Excellent 9.0
Pros: Clean and staff was very courteous
Cons: I must read it wrong but I thought we would at least get continental breakfast but everything was for pay.
Good 6.0
Cons: The floor had not been vacuumed in my room. Crumbs between the beds. Made me wonder what else had not been cleaned.
Okay 5.0
Cons: Guy at front desk was rude. Hotel was fine.
Excellent 10.0
Pros: Just a quick overnight stay on the way to North Carolina. Booked online, desk was helpful, parrot in the lobby very cool. Room very clean and quiet. Bed very comfortable and I¿m picky.
Excellent 9.0
Pros: My kids really enjoyed the pool. I have a variety of age ranges and it was fitting and fun for all.
Okay 5.0
Pros: Close parking available
Cons: The toilet that randomly ran during the night. Th hair in the sink and the noise from the adjoining train tracks
Excellent 8.2
Pros: The staff was AWESOME! I was traveling with my son and my dog and their dog rules are a bit strict. You can't leave your dog in your room because they'll disturb the other guests but you also can't take your dog into the dining area because of health code. So I asked the staff how I was supposed to get breakfast. They held my dog's leash while I got breakfast, got me boxes and a grocery bag so I go carry it up to my room. The also helped me get the food in the box because I was holding my 8 month old son and got me juice in a to go cup! They offered to help me upstairs but I declined. Just an overall great experience with the staff. The rooms were very clean for being dog friendly and they had an outside area for dogs that looked like you could let them off leash.
Cons: A few things I didn't like was that there wasn't a crib available for my son so we both slept horribly. The other thing is that their breakfast wasn't complimentary. Perhaps that's silly to say but think that it should be.
Good 7.4
Pros: Very clean, modern, well-maintained.
Cons: Restaurant/room service is a nightmare and it was a struggle to get it eventually removed from my bill.
Holiday Inn & Suites Charleston West - Charleston
Rated no. 4
8.6
Excellent 8.6
Based on 269 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
7.3
Location
8.2
Overall
8.2
Overall 8.4 Excellent
Based on 495 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
7.3
Location
8.2
Overall
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.5
Location
8.3
Services
8.3
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Staff
10.0
Cleanliness
8.5
Comfort
8.0
Facilities
7.5
Location
8.5
Overall
8.0
Cleanliness
9.1
Comfort
8.7
Location
8.1
Services
8.3
Staff
8.9
Cleanliness
8.5
Comfort
8.2
Location
7.9
Services
7.9
Staff
8.7
Cleanliness
9.2
Comfort
9.0
Facilities
5.9
Location
8.3
Overall
7.9
Cleanliness
9.1
Comfort
8.8
Location
8.3
Services
8.5
Staff
8.8

Excellent 10.0
Pros: This was my first stay at a Microtel and I was extremely pleased with the accommodations. Monica greeted me and was so friendly and helpful!
Cons: Nothing.
Good 6.0
Pros: The staff was the gem of this property.
Cons: While I understand that we are still in a pandemic, there was only a bag breakfast. Also the blanket in the closet had hair on it, and there was no replacement. the wash cloths and towels were dingy and rough. We made the best of it.
Excellent 8.0
Pros: The room was small but beautiful and clean.
Cons: When we walked in Fox News was blaring in the TV. Why is there a TV where you check in? How about some soft music playing instead? Also, breakfast bags were disappointing. How about reduce high carb, high sugar items and add a fruit and or protein item, like a cheese stick or hard-boiled egg.
Good 7.0
Pros: Efficiency of the room. The location was just what I needed too.
Cons: The gym didn't "open" until 7am (too late). I asked if I could work out at 6am, and the front desk person said she didn't see why not. My key worked to get into the gym, but the lights wouldn't turn on.
Excellent 8.0
Pros: We liked the location, the friendliness of the staff.
Cons: The room had an awful odor. Like something was sprayed to cover up a smell which made it way worse. Never was offered a breakfast bag (due to covid the breakfast room was closed). The room was small for the price we paid.
Okay 5.0
Pros: Not good - a bag breakfast with 3 very unhealthy things
Cons: Front desk worker was more interested in watching tv. We asked for dinner options in area - only had 1 idea for us. We then drove a very short distance and discovered a huge car show going on, on the river, right across the river from hotel-with lots of food options, music,fireworks - she had no clue how to advertise for the city, sad!
Excellent 10.0
Pros: Super friendly staff and easy check in process.
Cons: Walls were very thin and you could hear the conversation in the next room.
Excellent 9.0
Pros: Clean and convenient
Good 6.0
Pros: No bugs, no road traffic. Overall quiet.
Cons: Bed mattress was too soft, on a 1-10 on firmness it was a 2. Room about 80 degrees (A/C) was not on - took about 30 minutes for the A/C to bring room temp down to a tolerable temp.
Excellent 10.0
Pros: staff
Excellent 10.0
Pros: It was great the showers omg I could have stayed in it all day. The staff was great the day I was suppose to leave I couldn't due to car problems I had to stay a day longer the staff was so helpful. I would stay again.
Cons: They still had bag breakfast
Good 7.9
It is a perfectly adequate hotel for the price and location. The walls are a little thin, but I wasn't awoken by any noise, thankfully. It was comfortable and clean.
Excellent 9.0
Pros: The staff was very friendly and helpful in getting me through check in quickly. Thank you.
Cons: need to get rid of the mask mandate and start serving breakfast again!!
Good 6.0
Pros: Rooms were clean, and spacious.
Cons: Had an issue with my room, so I contacted the front desk and asked to moved to another room. I was told they didn¿t have any rooms and were booked for the night. Got online, booked a room, checkin, spent the night in that room. Paid for 2, used 1.
Poor 1.0
Cons: they refused my daughter at the door because she was not 21, but was days away from being 21. i never saw any warning that she would not be allowed to check-in and had to pay for another hotel to get her off the road in the middle of a 10 hour trip.
Excellent 9.6
I was really impressed by how clean this hotel was. I didn't expect that because it was so affordable too. It was utterly spotless. The room is very small and the tv is small but it's perfect for 1 person or for a quick pitstop on your journey. Check-in was slow, but overall I was very pleasantly surprised by how wonderful my stay was.
Excellent 9.0
Pros: This hotel features very small rooms, designed perfectly for an overnight stop-over on the way to another destination. I was very satisfied with my experience.
Cons: N/A
Excellent 10.0
Pros: The cleanliness of the entire hotel and our room was awesome. The staff was very helpful and friendly. We enjoyed our stay very much.
Cons: No
Excellent 10.0
Pros: Staff friendly and always willing to help with anything you need. Great location. We love staying here
Excellent 10.0
Pros: Check in person  was awesome! Rooms seem small upon entrance, but are actually cozy and just right sized for a one night stay. Very clean and modern. Highly recommend.
Okay 5.0
Pros: Cleanliness.
Cons: No breakfast. No coffee maker. Only one chair.
Excellent 10.0
Pros: Was clean, friendly stafff
Cons: Not really overall everything was good
Okay 5.0
Pros: location
Cons: not clean
Okay 5.0
Cons: Did not provide breakfast. Used Covid as the reason. However, hotel website says breakfast is provided
Good 7.0
Pros: Very clean and relatively new.
Cons: the room was a bit small and the desk chair's hydrolics didn't work.
Mediocre 2.0
Pros: location was convenient
Cons: internet was awful, very slow and kept shutting down
Okay 5.0
Pros: Quiet and clean room with a very comfortable bed.
Cons: The bath towel had holes in it. I was so shocked to see rag towel that I took picture. There was no egg offering at breakfast.
Excellent 8.8
Pros: The front desk staff was courteous, and the room was very clean.
Cons: The room was a little small, but it had everything we needed.
Good 6.2
Pros: Location was good--very easy access on and off I-64. The bed was comfortable and the AC was good.
Cons: The room was very small, The TV was small and placed high on the wall above the desk making viewing from the desk uncomfortable. The "High Speed" internet is a awful. Highest speed in the morning tested at 2 Mbps and slowed down in the evening. The system kept disconnecting the internet access making it very frustrating to use. Ended up tethering to my data plan on my phone.
Excellent 8.0
Pros: Every thing except the pillows. :-)
Cons: Bring a pillow from home with you.
Microtel Inn & Suites by Wyndham Charleston WV - Charleston
Rated no. 5
8.4
Excellent 8.4
Based on 495 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
9.1
Food
10.0
Location
8.8
Overall 8.2 Excellent
Based on 591 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
9.1
Food
10.0
Location
8.8
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.7
Comfort
8.8
Location
8.7
Services
8.2
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
9.3
Comfort
9.0
Facilities
9.2
Food
10.0
Location
9.3
Cleanliness
8.8
Comfort
8.6
Location
8.8
Overall
10.0
Services
8.5
Cleanliness
8.5
Comfort
8.7
Location
8.7
Overall
10.0
Services
8.3
Cleanliness
9.4
Comfort
9.5
Location
9.2
Services
8.8
Staff
9.3
Cleanliness
8.6
Comfort
8.3
Location
8.5
Services
8.0
Staff
8.7

Excellent 10.0
Pros: EVERYTHING
Cons: Nothing
Excellent 10.0
Pros: Breakfast. The staff was excellent!
Excellent 10.0
Pros: Breakfast was very nice! The selection was great and all was hot/cold as appropriate. Breakfast staff was very friendly. Also room was very very clean and comfortable.
Excellent 8.0
Pros: The shuttle driver was great. Saved us from booking a uber.
Cons: Room had cobwebs in several spots and was not ready until 20 minutes after check-in.
Excellent 10.0
Pros: very close to event and comfortable
Cons: sofa bed
Excellent 9.0
Cons: the pice is very very expensive even though the room is bigger
Excellent 8.0
Pros: Staff
Cons: Room was a little musty smelling.
Excellent 9.0
Pros: Staff was amazing! Breakfast buffet was delicious. Loved the location.
Cons: Manager's evening reception was disappointing.
Excellent 8.0
Pros: The location was perfect for me.
Cons: I¿ve stayed twice, and the rooms look clean but smell musty.
Excellent 8.0
Cons: No free WiFi
Mediocre 3.0
Pros: Nice clean room and great breakfast buffet
Cons: Booked specifically for airport shuttle and it was not running when we needed it also they advertised manager reception from 530 to 730 got there. At 712 was told they closed
Good 6.0
Pros: Great location, complimentary breakfast and evening reception.
Cons: The hotel room wasn¿t very clean. The shower had black mildew all around the bottom and the mirror had some weird goo on it. The air conditioner did not work well and ran 24/7 but never got the room cool enough.
Excellent 10.0
2 free drinks at evening reception and great morning breakfast add to the already great rooms
Excellent 8.0
Cons: Mold in the bathroom. $100.00 non refundable pet deposit!
Excellent 10.0
Pros: Staff was extremely pleasant and courteous.
Excellent 9.0
Pros: Interior is very nice. Friendly staff and the breakfast was excellent.
Cons: A few hairs on the bed and in the room I had to pick off and deal with - I assume from a female staff cleaning the room. Wasnt a huge deal but with COVID needing to be more cautious. There was some noise that came through the suite from the hall.
Excellent 10.0
Pros: Clean rooms and great atmosphere! Nice reception and breakfast was great as well!!
Excellent 8.0
Pros: Breakfast was delicious
Cons: The room wasn¿t ready when we arrived at 5:00, reason was staffing. Front desk put us in a different style room. But the next morning I realized she uncharged me for the room change. Front desk the next day did correct the additional upcharge.
Okay 4.0
Pros: The carpet in the room was dirty. The breakfast bacon was not fully cooked and eggs were cold.
Good 6.0
Pros: Made to order breakfast excellent..very well done. Omelets great. Liked having sofa and extra space.
Cons: Mold in shower and water sink sprayed out at you.
Okay 4.0
Pros: The day staff was amazing. Friendly and helpful. The server at the buffet was awesome.
Cons: There was a growing list of issues: Pool was dirty Pull out bed was dirty. When we called for new sheets no one came. The buffet breakfast was extremely disappointing compared to other Embassy Suites. The bathroom was dirty.
Excellent 8.0
Pros: Breakfast had a nice selection but was cold/Luke warm.
Cons: Heating food
Excellent 10.0
The hotel is accessible and clean and all the staff are friendly. Definitely be back again
Okay 5.0
Pros: Room
Cons: No liquor at the managers reception. I stay in Embassy Suites a lot and this is the first time this has ever happened. The breakfast was horrible. Did even come close to meeting my expectations!!! 5 star cost, 2 star hotel!!
Excellent 9.0
Pros: A few of the staff members went out of the way to make us feel special.
Cons: They charge $15.00 per day for parking and they also have a charge for internet.
Excellent 8.0
Pros: How well kept it was.
Cons: The morning breakfast line took a half hour to get through which took time away from our stay. Also, the drink cups should have kids so that the they can be carried to the rooms. So many people had to eat in our room, but no drinks with lids to take up.
Mediocre 3.0
Pros: It was quite and the beds were very good. This Hotel does not measure up to Hilton Standards - A Hampton would have been better!
Cons: The morning breakfast was awful and the chef/cook behind the breakfast counter was very short and condescending about the limited offerings. The food was not being held at food safe temperatures that health department requires. No coffee available!
Poor 1.0
Cons: It was dirty. Sheets had not been changed
Excellent 10.0
Clean! Pricey- pay to park! Free drinks! Great overall value!
Mediocre 3.0
Pros: Cleanliness
Cons: The parking was ridiculous and the bed was very uncomfortable. Was very disappointed.
Poor 1.0
Pros: the location
Cons: the staff, my room was supposed to have a whirlpool tub, only had a shower.
Poor 1.0
Pros: The staff was supportive
Cons: The stay was horrible
Good 6.0
Pros: Check-in staff very friendly
Cons: Covid-19 precautions were lacking. Found used tissue in room.
Good 7.0
Pros: Great location. Rooms were clean but run down. Embassy rooms are very spacious and great when traveling with multiple people.
Cons: Room was run down. Toilet was leaking, broken hair dryer and the mini fridge didn’t work ( which we didn’t figure until we took our food our the following morning).
Good 6.0
Pros: Nothing just your average hotel
Cons: Room had an odd smell to it the bathroom was peeling The air went in the bathroom was rusty with paint flaking off The cover to the toilet bowl tank had a large crack in it The “Hot Breakfast” was ice cold
Poor 1.0
Pros: Embassy is perfect for our family as we can leave the teens in the living area and shut the bedroom door so we can sleep. The pool was closed and they did not have any hot breakfast and would suggest that the hotel update their description to reflect this
Cons: With Covid, enhanced cleaning practices was why I selected Embassy. We went to our room and the sofa bed was NOT clean. There were toenails and curly black hairs on sheets. GROSS! We moved rooms but did not sleep well, given the lack of cleaning oversight
Excellent 10.0
great experience! Newly renovated
Good 7.0
Pros: Location
Cons: I was charged for parking. It was my understanding that parking was covered in the price.
Good 6.0
Pros: Room was large. Recently renovated, but still looked outdated in spots.
Cons: Parking is terrible and the sign says $15/night, but they charge several fees and taxes that make it $16.20/night. I asked them about the fees and they basically told me to deal with it. I suggested an updated sign that reflects the actual cost of parking
Mediocre 3.0
Pros: The rooms were very nice and spacious. It has a living room type setting that leads to the bedroom.
Cons: Pool was close in August, too many stipulations on happy hour, the bartender was very rude when I said "why isn't the rules not mentioned before we ordered", the front parking lot was full of huge dumpsters and you had to pay $15 per car per day to park.
Okay 5.0
Pros: Location and breakfast
Cons: Rooms are old and smelly
Good 6.0
Pros: Friendly staff, Breakfast was great
Cons: The remodel seems to be going on for a long time. From the reviews last spring I thought the remodel would be finished by now. Our room was older and not remodeled. I would’ve been very disappointed if I had paid full price for this hotel.
Mediocre 3.0
Cons: There was not enough parking available due to construction. You had to walk the street to a parking garage and still had to pay for the parking. The toilet would not fill up after flushing. You had to take the lid off every time to adjust it.
Mediocre 3.0
Pros: The breakfast was really good.
Cons: This hotel was disappointing based off of how it was represented. Its currently under a massive renovation with entire floors being closed off, construction workers everywhere. The website said there was a pool, we have 3 children..No pool currently.
Good 7.0
Pros: Room was very nice and made to order omelets at the complimentary breakfast buffet.
Cons: There was renovations going on so we had to carry/roll our bags outside from the parking garage to the hotel.
Poor 1.0
Pros: Location; guest appreciation drinks/snacks
Cons: They are in the middle of a huge remodel & I wasnt aware that the pool was closed. Very inconvenient for my kids.
Good 6.0
Pros: Clean big room with a very comfy bef
Cons: Parking cost was not divulged during reservation. Not good. Parking garage s very inconvenient walk to the hotel. Didn't feel safe or secure either. And the room shower was only half enclosed. I'm not a fan of that st all. It's cold when you showert
Okay 5.0
Pros: Great staff, clean hotel, loved the night reception
Cons: Pool was unavailable -under construction- and Breakfast started late on Saturday (7 vs 6 M-F) so I was unable to eat prior to departure. Although pool was offered to attend YMCA they charge $5??? No thanks.
Mediocre 3.0
Pros: Breakfast was excellent, with a variety of options and outstanding service.
Cons: They charge for WiFi; parking cost not disclosed at booking; parking area was sketchy; evening reception hours not posted (we missed it but could have adjusted travel had we known the hours); one of three elevators was not functional
Okay 5.0
Pros: The room was comfortable, well sized. We enjoyed the snack hour and breakfast buffet. The pool was nice, but small and very crowded with all the guests.
Cons: Parking and having to haul luggage down the stairs, across a driveway and into hotel, room was loud with party downstairs through the night, staff not friendly, hotel restaurant terribly slow and overpriced, no towels at pool
Okay 5.0
Cons: The parking. Rooms need to be updated.
Okay 4.0
Pros: Interior space is appealing to the eye. King suite room was comfortable and good layout.
Cons: Morning buffet food quality is terrible. Not worth free. Not enough seating during morning rush.
Okay 5.0
Pros: Checking in was very easy
Cons: Parking was $13.00 and was never stated in our reservation. Food was terrible.
Mediocre 3.0
Pros: The breakfast was delicious.
Cons: Parking cost $13 extra than room charges. The cooling unit wasn't working in our room and both phones were out of order. We had to go down to the desk if we needed anything. The staff at the desk said they would send someone to fix the phones, but didn't.
Poor 1.0
Cons: The room we were checked into was dirty and they would not give us clean sheets. The ac in the room would not work and we were very hot. We were told Our uhaul would fit in the garage and it got stuck. My luggage rack was tore up bc of the low clearance.
Okay 5.0
Pros: Checking out.
Cons: Too numerous to list from the "complimentary" fruit flies in the lounge and restaurant areas to the surly morning breakfast cooks. The entire facility looks tired and worn out.
Excellent 10.0
Pros: Walking distance to the mall municiple auditorium, and civic center.
Cons: They charge $12 a night for parking that wasn't mentioned until time to check in.
Embassy Suites Charleston - Charleston
Rated no. 6
8.2
Excellent 8.2
Based on 591 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.5
Location
9.2
Overall
8.7
Overall 8.2 Excellent
Based on 400 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.5
Location
9.2
Overall
8.7
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
9.0
Cleanliness
8.1
Comfort
8.3
Location
8.9
Services
8.0
Staff
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
8.8
Facilities
8.2
Location
9.0
Overall
8.8
Cleanliness
8.6
Comfort
8.6
Location
9.4
Overall
9.0
Services
8.4
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.4
Overall
8.0
Cleanliness
9.2
Comfort
9.1
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
8.4
Comfort
8.2
Location
8.9
Services
8.2
Staff
8.6

Excellent 10.0
Pros: The hotel was very clean, the staff were very hospitable and the location was perfect.
Cons: Nothing
Excellent 10.0
Pros: Love the location. Beautiful view if the river. Walking distance to many restaurants and venues.
Mediocre 2.0
Pros: Good location
Cons: Our king bed room wasn't clean so we got a "free upgrade" to a room with two full bed. On our anniversary trip. Very disappointed.
Excellent 10.0
Pros: Loved the location
Cons: No
Mediocre 3.0
Pros: Good location in Charleston
Cons: This once fine hotel is declining rapidly. The toilet handle was broken, we received one bar of soap for both the sink and the shower. No shampoo, no conditioner. The dispensers were bone dry. The drains back up badly. We won't return.
Poor 1.0
Pros: Location
Cons: We stayed in the suite,it was dirty.The staff is rude, They had no sheets for the coach.Stay somewhere else !!The hotel should be a (2)star !!It is a rip off !
Excellent 10.0
Pros: The close proximity to everything we were there for. We were able to walk everywhere.
Cons: Nothing at all.
Excellent 10.0
Pros: A few minutes from the highway and RIGHT on the river.
Excellent 8.0
Good location and easy access to the city.
Okay 4.0
Pros: The location
Cons: They didn¿t have towels when we needed them nor did they have any regular coffee! When they had a couple towels to hold us over, they didn¿t bring them to our room, we had to go down to the desk ourself! We were really unhappy with the service!
Excellent 9.0
Pros: The hotel is oriented toward business travelers. The lobby is nicely finished and feels classy. There is a bar in the lobby open until 9pm which is a convenient place to grab a drink. There is a restaurant attached to the hotel as well.
Cons: The parking isn't the best as you have to park in the garage behind the hotel, go back to the ground floor and then up to your room. The air conditioners in the rooms are very loud.
Good 6.0
Pros: The room was large and clean and the staff was pleasant. The bed was comfortable. The location was good with lots of options to eat close by.
Cons: The air conditioner in the room was so loud it kept me awake and woke me up when I finally was able to fall asleep.
Okay 5.0
Pros: Location was right downtown overlooking the river.
Cons: One of our rooms had the tub clogged up with poop and it looked like there might have been a little poop on a sheet on one of the beds.
Excellent 10.0
Pros: Very nice hotel. Great location . Walk everywhere downtown Right on river. Great staff
Excellent 8.0
Cons: No way to get ice for the room. Huge inconvenience.
Excellent 9.6
We enjoyed our stay at the Four Points. It was particularly convenient to restaurants and shopping.
Good 7.0
Cons: light was burned out when you walk in the door. Phone was broken. Toilet flush handle was barley hanging on. There is a $12 dollar parking fee that is not mentioned anywhere except when you check in. Staff was great just not enough for a busy weekend.
Excellent 10.0
Pros: Everything was very clean and comfortable. Staff was very friendly!
Excellent 10.0
Pros: It’s proximity.
Excellent 8.0
Pros: the price was the best part; mattress is solid and comfortable
Cons: Ice machines are on floors 5, 7 and 9, so you may have to take an elevator to get ice. The restaurant was closed due to COVID and the worst was that there was no microwave in the room and parking is $12
Excellent 8.0
Pros: Beautiful view. Clean room.
Cons: The bathroom sink was leaking.
Excellent 10.0
Hotel suite & view were beautiful. Even during COVID hotel did good job with breakfast & there was a restaurant open for dinner which was very good & affordable
Good 7.0
Pros: Location
Cons: No free breakfast. No microwave in the room. Elevator from the parking structure wasn't working.
Excellent 8.2
Pros: Cute town, with a good view of city from room and nearby to many cute restaurants.
Cons: N/a
Okay 5.0
Pros: Nice hotel rooms with great view.
Cons: There was foid left in the refrigerator and the trash cans were dirty and there was no body wash or shampoo in the dispensary containers in the bathroom
Excellent 8.8
Pros: Staff very friendly, helpful using shuttle to take us to local restaurant where parking didn't exist. Beds comfortable, clean, and shower was great!
Cons: Pool very small and was overrun by small very loud children with a teen sitting with them. Missed the breakfast found at other hotels we stayed in during our 5 day road trip, charged for parking behind hotel, only location we have been charged for parking. New batch of keys didn't all work, given 2 keys but only one would work, several other customers in line to get keys replaced.
Excellent 8.0
Pros: They're an awesome sports bar that's attached to the hotel.
Cons: Wish they had ports so that you can charge your electronic devices
Excellent 10.0
Pros: Nice rooms in heart of town.
Excellent 8.2
Pros: Location
Cons: Room booked was not available. Checked in and was give room with 2 double beds. 2nd check was able to switch to king bed handicap room.
Good 6.2
Pros: Location was great,staff was friendly, decor was fresh
Cons: Pillows were terrible, hallway noise was very loud
Excellent 8.8
Pros: Comfy bed, very clean, everything is new and fresh. Rooms are quiet, you can't hear people in the halls or above you. Room service good, food is decent. Location is cool right on the river. Overall I would recommend this hotel and would stay here again.
Cons: $10 parking surcharge which they tell you about after you check in and you don't have a choice you have to pay it. No free breakfast (at this price should be included), front desk staff grumpy & gives slight attitude. Both nights different people were rude to me. Parking garage is creepy.
Excellent 9.1
Pros: Mia at the front desk was very helpful in resolving a mistake I made with my reservation. There was also a new young man who was in training. He was sharp and very proffessional
Cons: Parking building as well as the way you had to get there was very dreary.
Good 7.7
Pros: Everything was very clean and the staff was friendly and helpful. My favorite things: Craft beer at the bar Updated decor-- very swank Location Big rooms
Cons: No free breakfast = sad face
Excellent 9.6
Pros: Great bed. Slept awesome. Very clean. Loved it.
Four Points by Sheraton Charleston - Charleston
Rated no. 7
8.2
Excellent 8.2
Based on 400 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
8.4
Location
8.7
Overall
8.2
Overall 8.0 Excellent
Based on 394 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
8.4
Location
8.7
Overall
8.2
Cleanliness
9.0
Comfort
7.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.4
Comfort
8.4
Location
8.5
Services
7.9
Staff
8.3
Cleanliness
8.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Location
8.8
Services
7.8
Staff
8.9
Cleanliness
8.8
Comfort
8.5
Facilities
6.0
Location
9.1
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Facilities
9.0
Location
8.7
Overall
7.0
Cleanliness
9.3
Comfort
9.1
Location
9.1
Services
8.7
Staff
9.0

Poor 1.0
Pros: the name Marriott
Cons: dirt room . bathroom and shower with roaches . it did charge 2 priced saying they booking have a cut . I will never use booking anymore
Good 6.0
Pros: - ok place to stay
Cons: - price. Value is not there unless you are attending event at convention center.
Excellent 8.0
Pros: Breakfast readily available and very good. Staff were accommodating and friendly.
Excellent 10.0
Pros: Clean, nice rooms. Location.
Good 7.0
Pros: The location and parking garage. The temperature of the room. The firmness of the bed.
Cons: That your hotel's website gives a very exaggerated impression of what food and drinks your Brick Salt bar and restaurant offer. The choices were slim in actuality. Only one kind of Chardonnay. Food that I would expect from a kiosk inside a hospital and not a sit-down place to eat. Please revise your website.
Good 6.0
Pros: Nice hotel with a good room on the 16th floor. View toward the river and bridge. Fridge and coffee in the room. Good hot shower.
Cons: Located in convention district, & with no conventions going on, it was dead. Few walkable restaurants nearby. Restaurant in hotel closed in evening. Small sandwich menu & drinks available in bar, however restaurant open for breakfast buffet. Pay to park.
Okay 5.0
Pros: General areas very clean. Parking was easy.
Cons: There was toilet paper in the toilet indicating someone had been in there. The mirror had hand prints or something on the bottom area. The outlet in the lamp on the right side didn't work. Clock battery was dead so I couldn't set an alarm.
Good 7.0
Pros: Pool
Cons: Charge for parking and would like FREE continental breakfast
Mediocre 2.0
Pros: The staff is friendly.
Cons: Overpriced for the location. You are nickel and dimed for parking and internet. No cleaning service.
Excellent 10.0
Pros: It was very clean and the location was perfect. Plenty of food options within walking distance.
Cons: no
Poor 1.0
Pros: Staff tried to be helpful
Cons: Cleanliness was terrible hair on the bed and pillows dog food all over the floor and still melted ice(water) in the supposedly sanitized ice bucket No rooms to move to either Also had a security event with the neighbors had to call for disturbance twice
Excellent 8.0
Pros: Everything was fine for my one night stay. Thank you
Good 6.0
Pros: Location
Cons: Old, tired and needs refresh
Good 6.0
Pros: Quiet and clean rooms. Hotel staff was very nice.
Cons: The pool deck was not clean and could use a good spray down with bleach. The rooms did not look this small in the photos.
Excellent 10.0
Pros: The hotel is very nice and clean. The hotel staff were very helpful and they were very accommodating in many ways. The bar was open and the food was very good and priced fairly. I would stay there again anytime I am in the area.
Cons: Parking garage is not my favorite thing. It was not indicated that it was 15 dollars to park but the garage was okay. It was well lit and the guard went with me when I went to my car at evening. Being a single woman, I really am not fond of it.
Excellent 10.0
Pros: Ease of checking in
Cons: No
Excellent 10.0
Pros: The pool area was awesome. Cleanest pool I have seen in quite some time.
Excellent 10.0
Pros: Very nice lobby and rooms. Andrew at front desk was very nice.
Cons: $15 charge for parking overnight.
Good 6.0
Pros: Close to restaurants
Cons: Pretty dreary
Good 7.0
Pros: Good location price discount
Cons: Rather tired breakfast opened to late
Good 6.0
Pros: It was on the way.
Cons: Everything old, the view was on the parking garage, no good breakfast options, bathroom supplies very super tiny, extra charge for parking, extra charge for breakfast.
Excellent 10.0
Pros: Beautiful!
Cons: All great.
Excellent 9.0
Pros: Very clean,alloys pets & very friendly staff.
Cons: Did not have anything in the room to tell about services offered. We were a little confused about room service and the restaurant.
Good 7.0
Pros: Helpful staff. Easy check in and check out
Cons: Appliances were outdated and everything was kind of old.
Excellent 9.0
Cons: Hotel hallways need a good vacuum
Okay 5.0
Pros: Location
Cons: $15 a lot for parking in a city this size. Air conditioner cycled on and off all night blowing right over our heads.
Mediocre 3.0
Pros: The hotel was clean and convenient to downtown.
Cons: Hotel was very noisy. My room was on a floor where they were hosting a party (my last night) and I was disturbed by noise until 2:00 a.m. You also could hear snoring person in next room (other two nights) and some traffic. Television needed updated.
Mediocre 3.0
Pros: Nothing
Cons: Outdated
Good 7.0
Pros: The bed was super comfy and it was located really close to a lot of restaurants
Cons: low ceilings in the bathroom were odd- extra charges for everything but i suppose thats to be expected. overall just felt a little older than a 3.5-4 star hotel usually does
Good 6.0
Cons: Supper slow to check in Didn¿t know how to operate the computer
Okay 4.0
Pros: Nothing
Cons: The listing said they have a pool and hot tub and sauna, they only had a pool available. They originally checked us into a room that hadn’t been cleaned yet. Not enough characters available to describe the issues.
Okay 5.0
Pros: room location were good
Cons: The check-in clerk charged my bank card erroneously and tied up my funds that I needed because I was travelling to WV because of a family emergency. So this greatly inconvenienced me.
Okay 5.0
Pros: The location is the only thing worth mentioning about the hotel. Right across the street from the mall and lots of restaurants close by. Everything else was just average. Not worth a 3.5 star rating.
Cons: Had to pay $15 to park your vehicle in the parking garage. Went to have a beer at the hotel bar, it tasted like crap. They let me try another beer, tasted worse than the first. It tasted like half vinegar. I do not think the lines have ever been cleaned.
Mediocre 3.0
Pros: First night king bed, but had to move because of event noise
Cons: A family reunion event there was so noisy that we had to move to a step down room & parking was $15 a night
Mediocre 3.0
Pros: Location
Cons: The room had an odor which was somewhat nauseating.
Mediocre 3.0
Pros: Nice room and building.
Cons: The WiFi was not free. There was either a paid 24-hour access or you could use a free complimentary code. We were NOT given a complimentary code at check-in, however.
Okay 5.0
Pros: Location
Cons: Roll away beds not available so my kid slept in chair- turns out they can''t guarantee a bed
Excellent 8.0
Pros: Convenient to downtown shopping and restaurants.
Cons: Pay for parking.
Excellent 8.0
Pros: Nice room. Cordial staff. Lovely facility where wedding reception held.
Cons: Paying extra for parking. Inflated cost of items in hotel shop. No exhaust fan in bathroom.
Good 6.0
Pros: The staff was helpful and communicative. The room was clean.
Cons: This particular hotel is one of the most expensive in the area, and there are zero addons. The WiFi is an additional fee, parking is an additional fee (and an outrageous 14 per day for hotel guests), there is no continental breakfast or complimentary items. I am not trying to sound cheap or trashy, but for the price of just parking I could have taken a cab from a less expensive hotel with free breakfast and Internet that was equally as comfortable and well-staffed.
Excellent 9.7
Pros: Great stay from beginning to end. Once the car was parked. It stayed parked. Everything was within walking distance. Friendly staff. JOY was the wonderful front counter assistant who was not only a friendly face but helpful in suggestions on food and night life. We will definitely be back.
Excellent 8.2
Pros: Proximity to the Civic Center & Towne Center Mall, restaurants, etc.is perfect.
Cons: For the price, a small (free) Continental breakfast would have been nice. The pay-for breakfast prices were a bit high. Just some pastries, fruit and/or yogurt along w/ unlimited coffee and juice would have been a great extra. However, it was the perfect place to stay when attending event (Winter Jam Tour) @ the civic center.
Charleston Marriott Town Center - Charleston
Rated no. 8
8.0
Excellent 8.0
Based on 394 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.1
Facilities
5.5
Location
8.5
Overall
6.0
Overall 7.9 Good
Based on 1,054 reviews
Cleanliness
8.4
Comfort
8.1
Facilities
5.5
Location
8.5
Overall
6.0
Cleanliness
8.3
Comfort
8.1
Location
8.5
Services
7.9
Staff
8.6
Cleanliness
4.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
8.5
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.9
Cleanliness
8.1
Comfort
7.6
Facilities
4.0
Location
8.3
Overall
4.0
Cleanliness
8.2
Comfort
8.1
Facilities
8.0
Location
8.3
Overall
9.0
Cleanliness
8.1
Comfort
8.2
Location
8.3
Services
7.9
Staff
8.6

Mediocre 3.0
Cons: Heating was not working
Excellent 8.0
Pros: it was walking distance to anything we wanted to do was there for the Brantley Gilbert concert and was able to walk to the civic center walk to get food and walk to the mall
Cons: we didn’t like on our floor we had some people fighting or something outside our door
Okay 4.0
Cons: breakfast was poor. no eggs, broken pancake machine, broken juice machine. what little they had, wasn’t replenished quickly. construction debris on the carpeting. no maid service.
Excellent 10.0
Pros: Rooms & food.
Cons: No
Good 6.0
Pros: Good location
Cons: Could of been a better breakfast selection
Excellent 9.0
Pros: well located, plus clean, quiet + efficient.
Cons: A bit of a wait to check in, but not exactly a fatal problem.
Okay 4.0
Cons: Arrived at 5pm to find rooms weren't ready. No one at desk at 8 am when I checked out. Just a basket on counter to deposit room keys in. Loose fixtures in shower.
Excellent 8.0
Pros: Right across the street from the civic center Walking distance to the mall
Cons: Just some renovation going on Everything else was great
Excellent 9.0
Pros: Good price
Cons: Under renovation construction.
Okay 4.0
Pros: It¿s close to where I need to be.
Cons: The hotel was under construction. Had I known, I would have gone elsewhere. The breakfast could have been better in the juice department. There was none.
Okay 5.0
Cons: When choosing this hotel there was no indication that the fitness room was under construction (as they put it). There was nothing in the fitness room. It would be nice to have all the facts before making a decision.
Excellent 8.0
Pros: Breakfast was great.
Cons: Needs a pool
Excellent 8.0
Pros: The rate I paid per night was great. Better than any other hotel in the area by 30-40%. The room was clean and comfortable.
Cons: No.
Excellent 9.0
Pros: It is under major renovations, but we stayed in one of the brand new rooms and it was beautiful. The staff we¿re all very pleasant.
Cons: The breakfast buffet was lacking, but I¿m sure most of it was out of their control¿ supply issues. The gentleman working the buffet was wonderful!
Excellent 10.0
Pros: Excellent breakfast.
Cons: Nothing
Excellent 9.0
Pros: Breakfast was excellent. Renovation to room was great.
Cons: Parking an issue due work on hotel.
Excellent 10.0
Pros: it was clean, remodeled, and had a nice breakfast.
Cons: parking was a bit congested, area not too good to walk after dark by myself
Excellent 9.0
Pros: Excellent front desk. Beautiful room which was recently renovated. The new modular furniture and room layout is perfect! Hot and good breakfast too.
Cons: Renovation inside and outside being done on this hotel and you will encounter lots of workers in the hallways and noise level high during the day.
Okay 5.0
Pros: The beds in the room
Cons: The floor in the bathroom was dirty and we had to clean it. The walls by the window and the drapes was dirty also. The room was just for me and my mother. Also the hallways leading to our room the floor and walls was dirty.
Mediocre 3.0
Pros: Convenient, staff was nice
Cons: This was the loudest building I¿ve ever been in! Not the guests, but the building itself. There were loud ¿ LOUD ¿ moans and groans and thumps all night from the plumbing? ¿ elevator? ¿ air conditioner? No sleep at all.
Mediocre 3.0
Pros: Right next to Tesla Superchargers.
Cons: Under renovation, lots of noise, no gym, elevators smell like urine and vomit, rooms are very small.
Poor 1.0
Pros: Location
Cons: Noisy. I couldn't sleep because guests were so loud
Good 7.0
Cons: Under construction
Good 6.0
Pros: The hotel was easy to get to from the interstate and was in an area I felt comfortable with traveling alone. The room was large, quiet and the bathroom was very nice.
Cons: I checked in just before midnight on Thursday and was traveling alone. I was startled awake when I heard the door to my room open and hit the door security guard at 2:40 am Friday morning. The front desk lady was checking a list.I complained the next day.
Mediocre 3.0
Cons: Room was smelling really bad even though it was a non smoking one! Pillow covers were not clean.
Mediocre 3.0
Pros: They had rooms available short notice.
Cons: The hotel was outdated and had Roaches on the bathroom and near the wooden areas.
Poor 1.0
Pros: There was a power outage 11pm -6am and some police incident had occurred. There were two officers outside the lobby interviewing witnesses. I got online and asked for a refund. Was disconnected before I could reply. Drove another hour and stayed there.
Good 6.0
Pros: Availability
Cons: Was supposed to be a 2 bedroom suite but was just a 2 double bed room
Good 7.0
Pros: Location is great. Easy access to/from the highway. One of the better included hotel breakfasts during the pandemic.
Cons: Hotel was understaffed for check in. Only 1 person working check in with a long line and wait time to check in. Breakfast was also understaffed. Felt bad for the staff stranded to do so much by themselves.
Poor 1.0
Pros: The bathroom was handicap accessible.
Cons: We booked a handicap room. The main entrance to enter the hotel was not ADA accessible. Upon trying to go up the ramp, with no handrails I fell to the ground. Management did not seem to concerned,and told me they were not up to code. We left after that.
Okay 5.0
Pros: Staff was fantastic
Cons: Electricity didn¿t work in half the room and there was some nasty gunk on the carpet floor
Good 7.0
Pros: It's location was close enough to shops, restaurants, mall, and coffee shops to not have to drive much if at all!
Cons: Too small of a parking lot, made it seem overcrowded, and I could not get housekeeping to clean my room , you must be there at least 3 days to qualify for housekeeping, even when I pulled my own bed linen, trash and towels and sat them outside my room!!!
Good 7.0
Pros: Very comfortable mattress. Great location near the downtown area.
Cons: The room I was in (#218) was adjacent to the elevator shaft. The constant noise of the elevator going up and down was very irritating. Fortunately, after 11 PM or the noise subsided but then it started again by 5 AM. This room should not filled!
Good 7.0
Pros: It was in the area i was looking to stay
Okay 4.0
Pros: Room was updated and clean
Cons: Hotel mixed up my reservation dates. Long periods of time when no one was a front desk
Good 7.0
Pros: The price
Cons: The hallways and elevators smelled like a wet mop
Good 6.0
Cons: Room had not been cleaned
Okay 5.0
Pros: Taking covid into consideration, the breakfast was great. Room was fairly clean.
Cons: Cold shower both days I was there. The water never would get above luke warm. Minimal channels on tv.
Mediocre 3.0
Pros: The girl at the front desk was nice.
Cons: Not very clean and staff at breakfast was rude.
Good 7.0
Pros: The rooms were very nice.
Cons: The public areas need to be cleaned. The floors in the main lobby and all the hallway carpets need to be cleaned and kept cleaned.
Okay 5.0
Pros: Price
Cons: Half of the lights in the room did not work. Half of the electrical outlets in the room did not work.
Poor 1.0
Pros: Severe winter snow storm 🌨 hit my home area. I NEVER GOT TO THE HOTEL!
Cons: Icy roads in northern West Virginia prevented my travel to the hotel. I paid for the room and couldn’t get a refund!
Poor 1.0
Pros: Location
Cons: Yes, the staff was rude and told us things that were not true. I had to go to the lobby numerous times to fix problems and get items we needed.
Poor 1.0
Pros: Dirty, horrible old mattresses, stinking / stained / dirty carpet, horrible personnel at desk,
Mediocre 2.8
Pros: Staff was friendly enough
Cons: Room had dirty carpet, no amenities (except for shampoo and soap) no mini fridge. Room was so humid that the entire bed felt damp. Loud and inconsistent thermostat. Fruit flies swarming bathroom sink.. Could have had a better experience somewhere else for half the price!
Okay 5.0
Pros: The staff checking in was very nice
Cons: ROOM WAS MUSTY AND SHEETS FELT DAMP, NO MICROWAVE LIKE IT SAID ONLINE
Okay 4.0
Pros: Proximity to the airport.
Cons: Breakfast wasn't very tasty. My room phone did not work to call the front desk.
Poor 1.0
Pros: Nothing really. The night time clerk or audit was very straight forward no emotions. She kept hiding in the back office. The first night I tried to rent a room she claimed to be full when they're was clearly rooms available.
Cons: Almost everything.
Mediocre 3.0
Pros: Was clean and updated
Cons: Staff would not change my room when people were screaming next door at midnight. Hotel was half full at best.
Mediocre 3.0
Pros: Location close to interstate ramps.
Cons: Noisy refrigerator all night and temperature was hard to regulate. top blanket on the bed was very heavy and uncomfortable. Toilet seat was not tight.
Okay 4.0
Pros: The continental breakfast
Cons: Staff was not friendly. An alarm clock went off all night long so it was hard to sleep.
Mediocre 3.0
Pros: The beds were horrible. The bathroom sink was slow to drain, there were water stains on the bathroom ceiling that were totally gross and the floor was dirty. The staff was Great but I will never stay there again. I didn't feel at all safe.
Mediocre 3.0
Pros: Some staff members were very helpful and kind.
Cons: Delay in check in Dust on wall and near bed Hole in shower curtain
Mediocre 2.0
Pros: Location Known brand
Cons: Dirty! Housekeeping does not appear to have quality checks and management does not seem to care room was dirty. Toilet had dried urine on seat. Bathroom tile and grout disgusting. Sheets were worn and pulled. I hope they were clean.
Okay 4.5
Pros: Breakfast abs staff serving were very nice
Cons: Housekeeping didn’t clean out room during the stay they dropped of towels once and the next day they dropped off towels and took the trash. It was terrible.
Poor 1.0
Pros: Breakfast
Cons: Air conditioning is very loud and not enough to produce heat. We are suffered over freezing cold and high frequency noise from the air conditioning. Get sick and can not sleep over night. This hotel won't meet Holiday Inn standard
Poor 1.0
Pros: don't know
Cons: never been there
Poor 1.0
Pros: Location is convenient for mall and civic center.
Cons: Everything. It's filthy, the staff wasn't very much help, and the breakfast was gross. Don't pay more than $---- for this place.
Holiday Inn Express Charleston-Civic Center - Charleston
Rated no. 9
7.9
Good 7.9
Based on 1,054 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.3
Location
8.4
Overall
8.3
Overall 7.9 Good
Based on 422 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.3
Location
8.4
Overall
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Location
8.6
Services
7.8
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.4
Location
8.1
Services
7.9
Staff
8.5
Cleanliness
8.5
Comfort
8.5
Location
8.9
Services
8.4
Staff
9.0
Cleanliness
8.4
Comfort
8.3
Facilities
7.0
Location
8.3
Overall
8.0
Cleanliness
8.0
Comfort
8.3
Location
8.3
Services
7.9
Staff
8.8

Excellent 9.0
Pros: Location location location! Right in the heart of downtown Charleston and it was quiet even with a bus load of soccer players staying the same weekend.
Cons: Yes. This room had a very noisy heater/ac unit. It was cold so I kept the heat on. It made this ticking noise the whole time and hard to sleep but then I got me some ear plugs and this helped. I told the staff but it didn't get fixed. They need new towels
Excellent 10.0
Pros: Breakfast was way more than I expected so thumbs up there. And the location was perfect I never been to Charleston or even WV. I had come out for the recent lynard Skynard concert and had no idea how perfect the location would be. Was more than I was expecting for sure.
Cons: Beds or better comforters. And was surprised no mini fridge or fans in the bathrooms.
Okay 4.0
Pros: The breakfast was great. Two employees stood out as positive team members Dawn and unfortunately I down know the other lady’s name. They went above and beyond!
Cons: We were told the shuttle was down because it had been “in a wreck”. It was in the parking lot in perfect condition with open food and drink containers in the front. Our toilet overflowed on the first flush and the phone didn’t work to call the desk, no one was at the desk when we went down to it and when the team member appeared she expected us to plunge the toilet. Getting towels to dry the flooded floor was challenging enough.
Excellent 8.0
Pros: Location is pretty central.
Cons: It was fine.
Excellent 10.0
Pros: It was clean and comfortable, close to downtown with good restaurants. The staff was very nice and very helpful.
Excellent 8.0
Pros: Front desk staff were very nice, very helpful. They have a great sense of humor which I so appreciated since this is the first time I have traveled in quite a while.
Cons: No. The website maybe could have put exact directions as we expected the hotel to be at the southern end of town. All worked out fine though and we had an enjoyable stay.
Excellent 9.0
Pros: Breakfast and the staff.
Cons: No fridge and parking was limited.
Good 7.0
Pros: Staff Very accommodating, even correcting an issue late at night.
Cons: No.
Excellent 8.0
Pros: Very close to the 64 on-ramp. Close to dining/shopping.
Cons: There were several unhoused communities just outside of the grounds Was asked for money twice and saw numerous non-guests loitering around parking lot. It reeked of pot on grounds as well as on my floor. Bed was horrible and sink/tub backed up.
Excellent 8.0
Pros: Location was good. Hot breakfast was nice!
Cons: Only receive two towels for two adults.
Excellent 10.0
Pros: Convenient location and staff
Cons: Didn't care for the policy that requires that i request that my room be serviced daily. It would be better if the policy were reversed
Excellent 10.0
Pros: It was very clean and close to the hospital I was scheduled to have surgery. I live in the Charleston area, but we had bad weather and I was scheduled for surgery the next morning. I didn't get to enjoy the breakfast, but my hubby did!
Good 7.0
Pros: Location
Cons: There was a dirty towel on the back of the bathroom door. Which indicates the door knobs were likely not cleaned. During this pandemic this was very disturbing.
Good 6.0
Pros: The location was simple- right off the highway during our road trip. Close to a good cafe which was a benefit because the complimentary hotel breakfast left much to be desired.
Cons: There was a very large stain on the comforter on one of the beds. And the water in the shower did not get hot enough to use. Both of these things were incredibly disappointing.
Okay 5.0
Pros: Location
Cons: Was not up to our expectation of this type of hotel
Excellent 9.0
Pros: Location and how nice the staff was.
Cons: Breakfast was not as good as many HAMPTON Inns. Climate control was very noisy.
Excellent 8.0
Pros: Clean room Good beds Good coffee
Cons: Breakfast was not upto the standards of Hampton Inn There were not enough fruits and they looked stale They ran out of stuff by 8 am and there some were not even replaced.
Excellent 9.0
Pros: room clean, friendly staff, breakfast was OK but have had larger selections.
Okay 5.0
Pros: location
Cons: cost; $--- for one night in a mediocre hotel? Ridiculous; continental breakfast was so-so. It should be much better considering the price of the room.
Okay 5.0
Pros: Location
Cons: I have had better breakfasts and 24 hour fitness centers in other hotels.
Good 7.0
Pros: Clean room
Cons: Breakfast was worst of any Hampton I have stayed at. Over half of the options were empty, waffle grill and toaster did not work. Was not nearly as busy as other hamptons at breakfast, attendants seemed to be conversing rather than attending to food.
Okay 4.0
Pros: good location. nice breakfast.
Cons: toilet did not flush well. stains in shower. hair on counter in bathroom.
Okay 5.0
Pros: pool
Cons: went to pool and no towels, doing construction o floor we were on, making noise at 9 am when we were trying to rest
Poor 1.0
Pros: The location was OK and parking was free.
Cons: Very noisy AC and ventilation system keeps you awake all night! The ugly duck of the Hilton family.
Good 7.7
Pros: Staff was great, room itself was quite nice.
Cons: Your description included both fridge and microwave in the room -- there was neither. That meant that I had to bet ice three times after check-in at around 8:00 pm in order to keep medicines cold. Price was too high for the area and no AARP or other discounts available because of booking through you folks. I won't do it again.
Excellent 9.7
Pros: I like that they change the duvet cover everyday. Those covers can get pretty rank. The bed was firm and even the sheets felt nice.
Excellent 8.0
Pros: The room was very clean and quite a very short walk to the civic center
Hampton Inn Charleston-Downtown - Charleston
Rated no. 10
7.9
Good 7.9
Based on 422 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.2
Location
7.9
Overall
8.4
Overall 7.6 Good
Based on 1,164 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.2
Location
7.9
Overall
8.4
Cleanliness
8.0
Comfort
9.0
Facilities
7.5
Location
8.5
Overall
8.0
Cleanliness
8.0
Comfort
8.1
Location
7.9
Services
8.0
Staff
8.8
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
8.0
Overall
8.6
Cleanliness
8.2
Comfort
8.3
Location
7.9
Overall
8.0
Services
8.0
Cleanliness
7.7
Comfort
7.8
Location
7.7
Services
7.7
Staff
8.4
Cleanliness
8.5
Comfort
8.4
Facilities
10.0
Location
7.8
Overall
10.0
Cleanliness
8.0
Comfort
7.9
Location
7.7
Services
7.8
Staff
8.7

Okay 4.0
Pros: location was right off the highway which is good
Cons: the service was lacking and the front tab did not work
Excellent 10.0
Pros: Everything was conveniently placed, clean, and staff was wonderful. Breakfast was great, as well
Cons: n/a
Okay 5.0
Pros: The staff were very pleasant and personable. We also liked the hominess of the decor.
Cons: The breakfast was pretty gross. Eggs were cold in the middle, biscuits were cold, and the sausage and sausage gravy were also cold and pretty flavorless.
Good 7.0
Pros: clean, good value
Excellent 10.0
Pros: clean,well-located;friendly staff
Cons: no
Poor 1.0
Pros: The size and layout of the room.
Cons: Room was filthy. The air conditioner filters had not been cleaned in a very long time. Some of the furniture was damaged. The linen hadn't been washed either.
Okay 5.0
Pros: Excellent breakfast and easy access off highway.
Cons: Bring a dog friendly hotel I didn¿t like having carpet in the room.
Okay 5.0
Pros: It's a convient area.
Cons: One bed was not changed and there was hair all over it with popcorn and fake fingernails under it. Blood stain on mattress.
Excellent 10.0
Pros: They had a great selection of good for breakfast
Excellent 9.0
Pros: Pet friendly at a reasonable additional rate
Cons: The bed could've been a lot more comfortable.
Okay 5.0
Pros: The breakfast was good. The hotel lobby was cute
Cons: The rooms needed updating
Excellent 8.0
Pros: Close to highway; amenities! Breakfast was amazing!
Cons: Fruit flies in the room.
Excellent 10.0
Pros: Location was great. Amenities were great especially for price of hotel room. Staff was friendly and knowledgeable.
Cons: Room could have been a little cleaner but wasn¿t too bad.
Good 7.0
Pros: Our room was lovely...spacious, clean, well appointed. The breakfast room and buffet was bright and roomy, and the selections were great.
Cons: The location was of some concern, isolated, parking lot not well lit. The halls were noisy late at night, and the person next to us had his TV set on all night, which was quite audible and disturbing.
Poor 1.0
Pros: Nothing
Cons: The room was not well kept, smelled horrible and bathroom was disgusting. We refused to stay and requested a refund
Okay 4.0
Pros: Location
Cons: Toilet seat broken
Excellent 10.0
Pros: The cleanliness of the room and the hospitality of the staff
Cons: No
Mediocre 2.0
Pros: Staff and breakfast were fine.
Cons: Rooms were not very clean. Pretzels on the floor and a pillowcase was just laying on a bed.
Good 7.0
Pros: Good location
Cons: Lots of highway noise. I recommend ear plugs.
Excellent 10.0
Pros: Pool was open and a great Hot breakfast.
Excellent 10.0
Pros: Friendly, clean room, excellent cookies, great breakfast
Excellent 10.0
Pros: Nice clean rooms. Comfortable beds and great breakfast. Staff very helpful and friendly.
Cons: Everything was good
Good 7.0
Pros: The staff was very nice and helpful except when it came to our air conditioner.
Cons: Our air conditioner did not work on a regular basis. It only worked sporadically.
Excellent 10.0
Pros: This was an overnight stop to break-up a 12 hour road trip. This hotel is right off the highway, so super convenient. Room clean, and the breakfast buffet area was tidy. Breakfast was a simple event but very tasty.
Poor 1.0
Pros: Friendly staff and good breakfast
Cons: Beds where hard as rocks very uncomfortable The room above me they were stomping around till 4:00 in the morning called front desk still was stomping and dogs were barking in the hallways at 3:00 in the morning
Excellent 8.0
Breakfast was very very good
Okay 5.0
Pros: Staff was helpful and very nice.
Cons: The area of the hotel and the housekeeping was poor.
Good 6.0
Pros: The motel was clean and had a good breakfast.
Cons: The hottest was out of commission and there was no parking because it was so crowded.
Good 6.0
Pros: Room was clean, pool was open and served a decent breakfast.
Cons: Needs updating.
Okay 4.0
Pros: The front desk person was friendly and helpful.
Cons: There was a musty smell to the room and a razor in the tub from the last occupant. The breakfast was not cooked well - underdone bacon etc.
Poor 1.0
Pros: Bed was comfortable.
Cons: Room was filthy. Carpet was stained. Sofa had stains all over it. It looked like someone had changed the transmission in a 1952 Buick in the room. The shower had not been cleaned. Had leftover bar of soap and dirty wash cloth in the shower.
Good 7.0
Pros: Location and the bed was comfortable
Cons: It was not a 3 star hotel. It was not very clean at all and very dated
Poor 1.0
Pros: Nothing!!!
Cons: This hotel was the worst stay we have ever experienced. The rooms were extremely dirty and the bathrooms were not cleaned with hair and feces visible. We requested an adjustment on our credit card but so far have not heard anything from hotel management.
Good 7.0
Pros: It had a very nice breakfast.
Cons: We asked for a pet friendly room and was able to get it. However, when we opened the door, it reeked of cat urine. The carpet was so stained from pet accidents.
Poor 1.0
Pros: Location
Cons: The room was hot, multiple calls resolved nothing. One wall of electric was out in dining area so no waffles.
Good 6.0
Pros: Made a quick decision to stop when stuck in heavy/stand still traffic. The hotel was convenient to the road we were traveling on but was located in a slightly sketchy location.
Cons: There were a few tiny black specks on the pillow cases which concerned me, but it didn't stop me from getting a good night's sleep.
Good 6.0
Pros: The area itself is beautiful set in the mountains
Cons: Kindve a rough area and not as clean as I would expect for the price we paid. Definitely not worth the $$ spent.
Good 7.0
Pros: Windows open slightly. Room was comfortable.
Cons: The main stairway only took you to the second floor and the hot tub was closed. The indoor pool was too cold
Poor 1.0
Pros: Location was ok..
Cons: We purchased a non smoking room and was given a smoking room. Horrible experience¿.
Mediocre 3.0
Pros: Easy to find. On a less busy street, away from the road. Really good air conditioning.
Cons: There was cigarette smell and ashes in bathtub of 1st room. Was moved and 2nd room has moldy shower curtain and stuff smeared on the wall. Bed spread was dirty.
Poor 1.0
Pros: Nothing
Cons: The lady at the desk, had no personality whatsoever. The room I was assigned had not been vacuumed (had many food crumbs at the end of one of the beds nearest the air conditioner. I couldn't sleep at all with all the noise I experienced all night long.
Okay 4.0
Pros: The staff was very friendly and location was great.
Cons: The entire room. Smelled like pee. Thought it was because of restroom but it was in the carpet. Stained linen. When I put air conditioner on it smelled dirty...overall bad experience. Then we were woken up at 7am by all the barking dogs. Not fun.
Poor 1.0
Pros: We didn't even stay at the hotel, still waiting for our refund. The room smelled so strongly of dog urine I almost threw up and could never have my family stay there. They had no other rooms and the location was confusing and difficult to get to.
Cons: We didn't even stay at the hotel, still waiting for our refund. The room smelled so strongly of dog urine I almost threw up and could never have my family stay there. They had no other rooms and the location was confusing and difficult to get to.
Poor 1.0
Pros: NOTHING!!!
Cons: Staff was terrible they will not answer the phone to resolve issues
Okay 4.0
Pros: Desk clerk was very nice and helpfull
Cons: Didn't want to take a bath or shower because the tub was stained very badly. Looked horrible and dirty.
Mediocre 3.0
Pros: Clean room
Cons: Location
Mediocre 3.0
Pros: Cheap
Cons: Giant cut in carpet. Stained curtains. Smell of weed
Okay 5.0
Pros: The staff was very friendly
Cons: The breakfast was horrible. I understand Covid is going on right now but I¿ve been to our hotels that serves breakfast. All they had was cereal and a bacon sandwich but when we opened it up it was ham. You guys need a better breakfast. It was so pitifu
Okay 4.0
Pros: Close to hospital.
Cons: No maid service. We stayed 2 nights and we only given 3 towels. Luckily there was not 4 of us. Bedspread had a big stain on it. Room was reasonably clean, though.
Mediocre 3.0
Cons: Room wasn¿t ready when we arrived at 5 pm. Barely any toilet paper, desk, dresser and head boards had hand prints so I¿m guessing they rushed to ¿clean¿. No breakfast was there at 8:30 even though it runs til 9. Cleaning staff wasn¿t wearin
Mediocre 3.0
Cons: Room did not have any towels and sheets smelled like smoke despite the fact that the room was a non smoking room. Also the continental breakfast was extremely sparse.
Mediocre 2.0
Cons: Their website says how careful they are being about Covid, and they have posted on the front door to the hotel that everyone should wear a mask But not only is there no enforcement of the mask rule for guests, but even some hotel staff are maskless.
Mediocre 3.0
Pros: The location and breakfast.
Cons: The cleanliness was not up to par. The room had a smell to it, and items from previous guests were in the room. The carpet was dirty Anna stained as well. There was also an additional pet fee once we got there.
Mediocre 3.0
Cons: The beds were very uncomfortable. The room was dirty. There was blood on the carpet from the person who stayed before me. When I told the staff they did not seemed concerned. There were lights out in the bathroom as well. Nothing was done.
Mediocre 2.0
Pros: Location
Cons: Clerks unfriendly, room dirty, dirty washcloths from previous guest left in the tub.
Excellent 8.5
Pros: This was a last minute booking and it was prefect for our needs! Clean and comfy
Good 6.2
Pros: Conveniently located right off of the highway, large room and bath. Bed and pillows were comfortable.
Cons: Stray hairs in the bathtub. Window was leaking and seemed to have mold around the frame. Wifi wouldn't work and there was no phone reception either. If you have kids who are attached to their devices I wish you luck!! If you're looking for a front desk employee look out at the tables on the front porch, they're out there smoking.
Good 6.5
Pros: Easy access. Room spacious.
Cons: Hvac was problematic. Breakfast was ok not good.
Good 7.7
Pros: Nice workout equipment, clean pool & great breakfast.
Cons: Had a pre-paid reservation, the lady who checked us in was extremely nice, but not good with her computer. At first she could not find our reservation, then she did not recognize our rewards card, then she claimed my credit card was declined, I had a several thousand dollar limit & while I went to give her another one, the original was approved. This was a big hassle considering the room was booked & paid for already, I had the print out of it as well & it took a long time to check in. I am a frequent traveler & was very disappointed with this, it was frustrating & embarssing. May I suggest a technology class or more training for the clerk. I had traveled over 500 miles in a car filled with traffic, thinking check in would be a breeze, wanting to rest & this was not the case.
Excellent 9.7
Pros: Great place to stay. Very convenient. Plenty of restaurants close by. Room was very nice and clean. Staff was polite and helpful with local directions.
Cons: They only have feather pillows on the beds. You have to ask for regular (non-feather) pillows when making reservations or there might not be one available. Or bring your own.
Country Inn & Suites by Radisson, Charleston S, WV - Charleston
Rated no. 11
7.6
Good 7.6
Based on 1,164 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.6
Facilities
6.2
Location
7.7
Overall
7.2
Overall 7.2 Good
Based on 419 reviews
Cleanliness
8.0
Comfort
7.6
Facilities
6.2
Location
7.7
Overall
7.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.8
Comfort
7.3
Location
7.6
Services
7.0
Staff
7.2
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.6
Comfort
8.0
Facilities
7.0
Location
5.3
Overall
6.6
Cleanliness
7.9
Comfort
7.5
Location
7.6
Services
7.1
Staff
7.5
Cleanliness
7.6
Comfort
7.1
Facilities
4.0
Location
7.2
Overall
7.0
Cleanliness
8.4
Comfort
8.2
Facilities
8.0
Location
7.9
Overall
10.0
Cleanliness
7.8
Comfort
7.5
Location
7.6
Services
7.4
Staff
7.5

Poor 1.0
Pros: Nothing at all the room had water bugs coming out heater made noise the whole time
Cons: The bugs dirty old stain sheets old towels and washcloths this motel look like it’s the very first motel ever built it’s a real bug hole the health department needs to inspect it………
Okay 5.0
Cons: high prices for what you get. no longer term stay rates.
Excellent 9.0
Pros: river view worth the extra $10 very friendly staff
Cons: no stores or gas stations close by.
Okay 5.0
Cons: The smell in the room was awful. It’s not hard to make a room smell nice
Excellent 9.0
Pros: Crisp clean sheets. Dark room. Nice firm mattress.
Cons: The heater hadn't been run previously so when we turned it on it had an acrid odor. We turned it off and didn't use the heater.
Good 7.0
Pros: clean, friendly
Cons: needed an extra chair there was 2 of us and we only had 1 chair
Excellent 8.0
Pros: Very clean and really comfortable bed. Loved that it was on the river with a nice view of the mountains
Cons: the heat did not work very well
Good 6.0
Pros: Easy to unload. Roomy.
Cons: Noisy
Poor 1.0
Pros: Room was infestation of bed bugs
Cons: Bed bugs no breakfast
Poor 1.0
Pros: Big room.
Cons: No housekeeping service during 3 days stay. Short of clean towels in the morning. Knocking on door at 9 am to collect towels for washing and replacing in the afternoon.
Okay 5.0
Pros: Heater worked well
Cons: Owner extremely nosey
Poor 1.0
Pros: Changed price to --$
Cons: Horrible
Okay 5.0
Pros: Shower and sleep
Mediocre 3.6
If you want cheap...
Good 6.0
Pros: It was clean and comfortable.
Cons: No breakfast to start the day.
Okay 4.8
Pros: Clean room
Cons: Only one chair, traveling with friends and wanted to play cards. Got caught by the "chair police" trying to use a chair from their room to play cards. Had to put it back under threat of " I will have to charge you $500 if you scratch that chair." We put it back and used the plastic chair he brought to us. We are all in or sixties and thought we looked like responsible adults, but evidently we were wrong.
Excellent 8.0
Pros: Clean rooms, had everything we would need except a coffee maker, but they had coffee in the office. Would definitely stay there again!
Excellent 8.5
Pros: The staff changed my room to the river side, away from traffic noise, cheerfully without reservation. They offered advice for restaurants, and were very pleasant. The location on the river was picturesque and the price was outstanding. Very very clean.
Cons: There are no extras - shampoos, lotions, etc. Not a big deal. I wish it were just a bit closer to downtown Charleston to enjoy the restaurant scene somewhat easier, but again, not a big deal.
Budget Host Inn Charleston - Charleston
Rated no. 12
7.2
Good 7.2
Based on 419 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.5
Facilities
6.0
Location
7.5
Overall
7.0
Overall 7.1 Good
Based on 153 reviews
Cleanliness
7.6
Comfort
7.5
Facilities
6.0
Location
7.5
Overall
7.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.0
Comfort
6.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
7.4
Comfort
7.5
Location
7.6
Services
7.1
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Location
8.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.8
Comfort
7.3
Location
7.2
Services
7.3
Staff
8.8
Cleanliness
7.5
Comfort
8.1
Location
7.1
Services
6.9
Staff
7.8
Cleanliness
8.1
Comfort
8.1
Location
8.1
Services
8.5
Staff
9.2
Cleanliness
6.9
Comfort
7.2
Location
7.2
Services
6.9
Staff
8.4

Excellent 8.0
Pros: king bed
Cons: smelled musty. pull out had no linens
Excellent 9.0
Pros: We liked the fact it was very clean and close to CAMC.
Cons: I have nothing negative to say about property.
Good 6.0
Pros: Good location
Cons: Hotel ran out of most breakfast items by the time we came down for breakfast at 8:30A. Did not have any breads, no fruits and had sugared cereal only.
Excellent 8.0
Pros: Staff was very friendly.
Cons: The hotel needed an update, our comforters were starting to fray
Good 7.0
Pros: The breakfast was good but, it would be better if they served a little later most people when they are on vacation don't want to have to get up real early to go down and get their breakfast. I like the location it is near where I need to go.
Cons: The air didn't seem to be working in the hallways it was a little warm in the common areas.
Okay 4.0
Cons: No pool towels were available, breakfast was limited from other drays at other locations
Okay 5.0
Pros: It¿s was ok, room had a strange odor, it¿s location is awkward to get to, parking limited , just needs a good face lift.
Excellent 10.0
Pros: the best front desk person I have ever seen! She is totally customer oriented and feels that she can't do enough to insure total customer satisfaction! Breakfast was awesome, the man attending to the food service was exceptional!
Cons: Finding the hotel was a SLIGHT challenge...
Excellent 8.0
Pros: Breakfast and gym were no silly COVID excuses
Excellent 10.0
Pros: Super friendly staff, large spacious room, exceptionally clean throughout the hotel.
Cons: Large pothole taking up most of the exit lane in the entrance road to the hotel.
Excellent 10.0
Pros: Close to everything
Cons: Non-smoking
Excellent 10.0
Pros: Close to highway. Eat in/out. Great stay for an excellent price.
Cons: The highest noise was loud. It only bothered one of us in our group tho. The rest of us slept thru it. But it is RIGHT next to the highway for those that might want to be aware of room placement.
Excellent 9.6
hotel was excellent! it is located beside I-77, and so we could hear the traffic. We live on a farm and usually everything is quiet. The hotel was great!
Excellent 10.0
Pros: Very accommodating, staff is so polite and very helpful to make your trip feel like home.
Cons: Few small little things but nothing to mention.
Okay 4.0
Pros: I got up looking to grab a bit to eat a close for virus but could had sack meal apple bfast bar . I know better now since the virus i asked the staff when bfast at check in. 6 to 10 he knew . That's false info .
Cons: Not telling truth about bfast
Excellent 8.0
Pros: The towels and bedding were soft!!!
Cons: Service was pretty slow and the front entry area was dirty.
Excellent 8.0
Pros: Cleanliness
Cons: Took a very long time to get me in my room. They said my card was expired but they had the wrong card number
Poor 1.0
Pros: Friendly staff
Cons: 1st room wasn’t clean
Excellent 10.0
Pros: The room were very clean and comfortable. Location was easy to find and commute to the local shopping center.
Cons: Actually i loved the whole experience
Poor 1.0
Pros: It was okay
Cons: Yes the location of the hotel.. there is a closed up restaurant next door with a lot of homeless living outside it. Area was very ran down and dirty..
Good 6.0
Pros: The pool was nice. The amenities were adequate. Juju
Cons: Our first room had no working bathroom light, so we had to move to a new room. One of the towels was dirty. Heavy traffic could be heard from the room. Even for a Covid breakfast, the packs were substandard.
Poor 1.0
Pros: Nothing
Cons: When checked in went to room and someone else was in room. Second room had dog poop in corner by the window. Then was no other rooms except 2 king rooms and there was 8 people. Staff called around to find us other rooms at 1:30am.
Poor 1.0
Pros: Nothing
Cons: Out dated bed very hard sheets was not clean hair all over them
Mediocre 2.0
Pros: Ive stayed at HI since the 60s & I was shocked at this property.It gave me an entirely different view of the franchise.i had already stopped staying at HI years ago because it's overpriced.The rudest staff I've ever encountered at a hotel.
Cons: The location & hotel fell far beneath my expectations. Combined bathroom light switch and fan are the worse. How much more could it cost to have them separate? The mandatory noise is terrible. I was not welcomed, thanked or given a single inst
Good 6.0
Pros: Location. Hotel was nice and very clean
Cons: The parking lot is small and very tight.
Excellent 10.0
Pros: Staff was extremely friendly and helpful
Cons: Only issue was there were items under the bed and in the closet area from previous stays
Poor 1.0
Pros: Beds were comfortable.
Cons: YES, the toilet ran all night long, told the staff, they never fixed the problem, the TV stand/ dresser had a busted door on it needed fixed, the cleaning staff didn’t stock toiletries and never replenished towels the next day. Will Never stay he
Okay 5.0
Pros: Location
Cons: The ants crawling on the carpet & walls.Had to ask for a room change.
Mediocre 2.0
Pros: Clean
Cons: 3 days, no service to room, had to ask front desk twice for clean towels, lousey service. Poor breakfast.
Good 6.0
Pros: The hotel was a location for traveling through WV and easy to access from the interstate. A quick walk across the parking lot was a Texas Roadhouse which avoided the need to search for a dinner venue.
Cons: The problems encountered were no WI-FI, bathtub gels empty and an early morning front desk attendant not friendly or helpful. The room was great and clean.
Okay 5.1
Pros: The staff was very courteous and kind. I chose this hotel specifically based on the KAYAK reviews. For $125 for less than 12 hours, I felt it was a safe bet.
Cons: The light in the bathroom (with connected fan) was so incredibly loud that my children would not turn the light on or close the door. At 11pm, the people above us chose to shower and it was as if they were in the room with us. I could not believe the lack of soundproofing, it was ridiculous. And that bathroom was just out of the question.
Holiday Inn Express Charleston-Kanawha City - Charleston
Rated no. 13
7.1
Good 7.1
Based on 153 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.8
Facilities
5.7
Food
8.5
Location
7.4
Overall 6.6 Good
Based on 331 reviews
Cleanliness
6.4
Comfort
6.8
Facilities
5.7
Food
8.5
Location
7.4
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Staff
2.0
Cleanliness
5.8
Comfort
6.5
Location
7.0
Services
5.9
Staff
7.1
Cleanliness
3.3
Comfort
3.3
Facilities
2.6
Location
4.6
Overall
3.3
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
10.0
Staff
10.0
Cleanliness
6.7
Comfort
6.9
Location
7.4
Services
6.6
Staff
7.7
Cleanliness
6.4
Comfort
7.1
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
6.6
Comfort
6.8
Facilities
7.3
Food
8.5
Location
7.7
Cleanliness
6.0
Comfort
6.6
Location
7.5
Services
6.4
Staff
7.4

Good 7.0
Pros: convenient and cheap and clean.
Excellent 9.0
Pros: Nice room and clean
Cons: Musty smell sometimes
Excellent 9.0
Pros: Hot water
Cons: It was good
Good 7.0
Pros: No pool or breakfast like stated online.
Okay 4.0
Cons: There was black mold inside of the Ice machine. The bedding had cigarette burns and the bottom box spring/mattress was filthy. There appeared to have blood drops on the floor, walls, and ceiling. The bathroom door was so sticking and Loud.
Mediocre 2.0
Cons: Room wasn't cleaned,had bugs,This place just was atrocious!
Okay 5.0
Pros: location and good size tv with good cable
Cons: heater heated slow.linens were old.
Excellent 10.0
Pros: Rooms are spacious and always in our price range.
Cons: No
Good 7.0
Pros: Close to highway and restaurants, good price
Cons: Breakfast could have more options
Poor 1.0
Pros: Nothing
Cons: This hotel is very dirty. The area didnt make me feel safe staying there alone with my children.
Poor 1.0
Pros: The outside and grounds of the hotel were clean and well kept
Cons: The room smelled horrible. The floor was rotten, it seemed in some areas the only thing holding the floor up was the carpet. Tried spraying Lysol to get rid of smell. Nothing worked.
Poor 1.0
Pros: It was decently close to the destination that we needed to attend. Restaurants were close, although the Texas Steakhouse gave my mother food poisoning. But the staff was friendly there.
Cons: The mngr was cruel&rude.He refused to listen to me to switch to one of his plethora of open rooms;My mother has COPD & cannot be near a room that had a cat.Her lungs were closing,I pleaded/cried to just change rooms.He threatened me w/cops.
Excellent 8.5
Pros: The room is clean and comfortable. Great parking.
Cons: The pool was under construction and we were not told about it.
Okay 5.7
Pros: The bed was very comfortable and the staff was nice.
Cons: Seems like everything was outdated, there was no continental breakfast when it stated that there was going to be one.
Excellent 8.5
Pros: Inexpensive, 10-15" from downtown, very nice staff. No frills.
Mediocre 3.1
Cons: Left after first night because of roaches. When roaches are crawling on you while you sleep its time to leave. We will NEVER stay here again.
Mediocre 2.0
Pros: The fact that they returned our money
Cons: We did not like the filthy smell when we entered the room or the crumbs,scabs or who knows what when we pulled back the sheets
Excellent 8.6
Pros: Easy check in, clean rooms.
Cons: There were only two very small pillows on the king sized bed. We pulled some of the sofa cushions over to the bed for adequate comfort.
Okay 5.0
Pros: Location is good easy to get too
Cons: My reservations through Hotels.com were messed up by one day . I had to rebook the night stay. I had to pay for the room because as I was told my original reservation had to be canceled. I was also told that the money I spent on the original reservation couldn't be transferred to the new reservation. So I had to pay more for the same room and to date I am still waiting on the refund it's been 2 weeks now going on 3 weeks and I was told it was the fault of the billing & accounting department from the booking site. I was told sorry it's our fault and nothing was offered to compensate for their mess up and I still have to wait for when they can supposedly expedite the refund. 2 to 3 weeks isn't expedited in my book
Knights Inn Charleston East - Charleston
Rated no. 14
6.6
Good 6.6
Based on 331 reviews
Details
Reviews

Cleanliness
6.9
Comfort
7.0
Facilities
6.2
Location
7.1
Overall
6.7
Overall 6.5 Good
Based on 737 reviews
Cleanliness
6.9
Comfort
7.0
Facilities
6.2
Location
7.1
Overall
6.7
Cleanliness
5.0
Comfort
6.0
Facilities
5.0
Location
5.6
Overall
5.2
Cleanliness
4.0
Comfort
6.0
Facilities
3.3
Location
6.6
Overall
5.3
Cleanliness
6.4
Comfort
6.5
Location
6.7
Services
6.0
Staff
7.6
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
8.6
Cleanliness
5.6
Comfort
7.3
Facilities
6.3
Location
6.6
Overall
6.6
Cleanliness
7.1
Comfort
7.2
Location
7.2
Overall
6.0
Services
6.7
Cleanliness
7.4
Comfort
7.6
Location
8.2
Services
7.3
Staff
8.2
Cleanliness
7.0
Comfort
7.2
Facilities
7.4
Location
7.1
Overall
7.7
Cleanliness
7.2
Comfort
7.4
Location
7.3
Services
7.2
Staff
8.0

Okay 4.8
Clean enough, but very basic.
Mediocre 2.0
Cons: No microwave. No refrigerator. I thought that these were standard. I have never booked a room, no matter how inexpensive, that did not have both.
Okay 4.0
Rooms had cobwebs in corners under bed was filthy with food dead bugs and debri was asked to leave after I gave review on line
Mediocre 3.0
Cons: The attitude of the staff need some help and the equipment is not very good in the room
Mediocre 3.0
Pros: We were located on the ground floor. They were able to provide us with a hair dryer. There was a refrigerator in the room.
Cons: None of the plugs in the vanity area or near this area worked. Paint was coming off the wall and other places in the room. We made a complaint to the front desk about the noise the people in the room beside us were making and they did nothing.
Good 7.0
Pros: Close to the highway and stores
Cons: Their were spiders in the bathroom and no one change the towels
Excellent 10.0
Pros: Good price. Staff very helpful. Good location.
Cons: Room had no refrigerator or microwave.
Poor 1.0
Cons: bugs,i kill 3, soap was in shower that had been use ,floor was sticky like it had not been mop
Okay 5.0
Pros: The convenience of being right off of the interstate.
Cons: It just did not "feel" very clean.
Poor 1.0
Cons: It was supposed to be a non-smoking facility, but there was burn marks on the toilet seat and the bed cover. The room reeked of smoke. The outside made me feel very unsafe. There was people very obviously intoxicated hanging around outside, we watched several drug deals, and prostitution deals go down. Our room never got cleaned the entire stay. The door key stopped working every time we left the room and we would have to get it reprogrammed. The door had to be slammed to shut all the way. We actually checked out a day early and went somewhere else.
Excellent 10.0
Pros: All
Cons: Nothing
Poor 1.0
Pros: nothing
Cons: room smelled- toilet only flushed if you held the handle down after several tries cigarette burns in toilet seat difficulty getting to plugs outlets
Excellent 9.0
Pros: Nice and comfortable room.
Cons: 'Cold' vinyl/wood floors. I like carpeted rooms.
Good 6.0
Pros: Decent bed, clean, adequate linens. Nice amenities. Staff was nice and doing the best they could.
Cons: Disability room I requested stunk so was moved to regular room. Major problem was the toilet didn’t flush! Hotel is changing hands and staff couldn’t take reservations past one day. They didn’t know if they would be open. The place is hard to find. Poor signage directing you to the facility.
Excellent 10.0
All around wonderful experience
Mediocre 3.0
Pros: The woman who checked us in was nice.
Cons: The room was dirty, there was a towel rack that had been replaced sitting on the desk, the microwave wouldn’t close so the light was on until I unplugged it. The complimentary shampoo was open and the other toiletries weren’t even there. The toilet paper was almost out with no replacement. The room had a really weird smell to it. Honestly felt very unclean and not very safe thankful we only stopped there to sleep for a few hours on a road trip.
Poor 1.0
Pros: Had to make so many visits to office I just had a ankle replacement and first the key didnt work next day same thing didnt leave towels or clean but the workers were not wearing masks so that was worry me a lot I will not stay there again
Cons: Had to walk to the office so many times and with my ankle I had a bad trip and staff was cleaning the other rooms without masks I will not stay there again
Excellent 9.2
Nice and clean
Excellent 8.0
Pros: clean rooms wood floors
Cons: loud outburst in middle of night from another room
Poor 1.0
Pros: Leaving
Cons: Bed bugs
Excellent 9.0
Pros: There was no breakfast
Cons: The control of the parking spaces was less than acceptable people crossing lines a unattended vehicle left with wooden blocks under its tires across the lines blocking two spaces which happened to be in front of our room.
Excellent 8.0
Pros: Unlike the reviewers, the front desk women was very nice and accommodating at 11 pm..
Cons: Rooms could’ve been cleaner for the price
Okay 5.0
Pros: Price
Cons: not as clean as we desired inside and outside. Rundown location.
Okay 5.0
Pros: Friendly staff, pet accommodation
Cons: The rooms could have been cleaner
Good 7.0
Pros: A wide range of stores are easily accessible
Good 7.0
Pros: The location and convenience of parking lot -2- room access
Cons: Staff doesn't know how to enforce their 'no loitering, no harassing, no personal space violating' policies on guests
Excellent 9.0
Pros: Clean
Cons: No
Okay 4.0
Pros: Price was pretty cheap
Cons: It was rough hotel. We saw a swatiztica carved into the bed frame and everything was a bit worn out. The door looked like some tried to kick it in at one time so it was difficult to close. In addition, we saw one bed bug in our next hotel (Hampton) which made me concerned we got it from the red roof since the Hampton maintenance employees could not find any other signs of bed bugs.
Excellent 8.0
Pros: Beds are not good
Okay 4.0
Cons: I have stayed there weeks upon weeks and was treated like dirt after an incident with my dog which I immediately remedied and kenneled her elsewhere.At midnight. Room already paid for. With no refund or explanation.
Good 7.0
Pros: Everything was clean and the beds were comfortable.
Cons: I confirmed a booking for a king bed and they have me two separate beds. Not that big of a deal, but attention to detail would've been nice
Okay 5.0
Pros: Low price. Didn't see any bed bugs
Cons: Police talking outside my window while I was trying to sleep
Excellent 10.0
Pros: great customer service
Good 7.0
Pros: Location
Cons: No refrigerator in room
Excellent 10.0
Pros: the staff the two girls that worked with us were absolutely amazing my mother-in-law had been sick and they did everything they could do to help accommodate our needs
Excellent 9.0
Pros: The staff is always awesome. It's always quiet and no riff-raff despite being in a bad area of Charleston
Cons: Only issues- I have a service dog. A pet owner had adjoining room for 1 of my 4 nights whose dog barked all night. Staff was willing to give me another room but I opted out cause I checked in first. Also, ome rooms need carpet and vents deep cleaned.
Excellent 9.0
Pros: Room price was very reasonable, two double beds on first floor, nicely decorated.
Cons: Floor trim in bathroom needs to be repaired. Also there was some sort of apparatus near ceiling in the room that needs to be cleaned up/painted. Not sure what the function is of this thing.
Excellent 10.0
Pros: Everything
Poor 1.0
Pros: Not one thing!
Cons: The rooms were not clean. the bathrooms horrific.
Poor 1.0
Pros: Nothing it was the worst hotel I've ever had the displeasure to endure
Cons: All of it
Mediocre 2.0
Pros: It al least looked like it had been updated a little inside.
Cons: The biggest issue was it smelling like a smoking room.
Good 6.0
Cons: The pricing increased daily yet the service decreased
Good 7.0
Pros: price
Cons: could be cleaner
Poor 1.0
Pros: The only thing I liked about this stay was the gas station and restaurants were close, other than that it was awful.
Cons: I didn't like anything about this hotel, the room smelled awful and there was 1 towel and no other toiletries. The staff was not very friendly at all and was hard to contact. The room was stuffy and the air didn't work very well. I will not return, ever
Poor 1.0
Pros: N0thing
Cons: Was not able to check in until 200
Good 7.0
Pros: Location and price
Cons: Not as clean as I would like
Mediocre 3.0
Pros: Was updated
Cons: No coffee pot, hard floors turned your feet black from filth, Non smoking room smelled like smoke, trashes around hotel were overflowing, sketchy area strange people knocking on our door in the middle of the night, people hanging out on balcony all night.
Good 6.0
Pros: It was very convenient ti a few places to eat and a family dollar for essentials.
Cons: It was ok. I had to massage an emergency stop and this place was sufficient for me. If I had my daughter's with me I may have picked another, but for Just myself it was fine
Poor 1.0
Pros: That it was only 15 minutes from my job, but the time saved on my commute wasn't worth it
Cons: Pretty much everything else. Had to check out after just one night after realizing that I didn't even have a refrigerator to keep food. Bad wifi, bugs near the sink, dirty furnishings, noises all night that made it hard to sleep.
Good 7.0
Pros: Lean room with fridge and microwave
Cons: No breakfast
Okay 5.1
Cons: Floor needed vacuuming and there was highway noise. Would not recommend for families.
Mediocre 2.0
Pros: staff at front desk
Cons: i'm 90% sure I got bedbugs or fleas from this hotel :(
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 5.1
Pros: Staff was friendly, tv was nice.
Cons: Nasty room, cigarette lighter and unopened tampon under bed. Floors dirty and sticky. Location right off interstate which was nice, but behind an abandoned wendy’s and abandoned creepy looking strip club.
Okay 5.0
Pros: The staff was friendly. Very pet friendly hotel. Decently sized rooms. Pretty quiet considering amount of people at hotel.
Cons: First room was dirty, as in sheets were in a pile on a chair, no towels, etc. Location had a rundown-part-of-town look, but was easy to get to off highway.
Mediocre 3.0
Pros: Close to interstate
Cons: Dirty and dominated by long term guests who drank and bbq outside my room
Poor 1.0
Pros: That it was close to the place where I needed to go
Okay 5.0
Pros: Absolutely nothing
Cons: The front desk staff did not greet me. The room smelled TERRIBLE. The beds were just a bit bigger than a twin, very difficult for two people to sleep in comfortable.
Okay 5.0
Pros: Location n the Gentlemen that was working on 6/2/18
Cons: Tv didn't work right the AC..didn't cool the room n need better pillows n stop false advertising..room r nothing like the pictures
Mediocre 3.0
Cons: Everything was old and looked dirty. Found a few bedbugs.
Mediocre 2.0
Pros: Pets allowed
Cons: Our bed sheets were stained, cigarette burns on the bed spreads, found two bugs. One was crawling on the wall, one was in the bed. We asked for another room and it wasn't much better. This makes me wonder if all red roof inns are like this.
Mediocre 2.0
Cons: The room smelled like it was recently smoked in (we booked a non smoking room). The floors were sandy and dirty as if they hadn't been swept/vacuumed in a week.
Okay 4.0
Pros: OK but nothing to be proud of Coffee was good but no newspaper
Okay 5.0
Pros: Easy to find. Accepts pets
Cons: Older. Noisy as interstate just overhead
Excellent 8.8
Pros: Staff were friendly, room was comfortable. No frills, but perfect for our needs and the bed was very comfortable. There are two separate buildings here, at 90 degree angles to each other. We liked the wood-grain laminate floors. It felt cleaner than other hotels which have carpeted floors.
Cons: The signage wasn't clear, and had I not known exactly where it was, behind a Motel 6 and another building, it might have been confusing, or even impossible for an out-of-towner to figure it out. The parking lot needs repaving. I should have asked ahead whether there was an elevator on site. There is not. I have some difficulty with stairs, and we were on the second floor, but it worked out. We were able to park near the stairs. It would be nice to have one full-length mirror in the room. We could have used a standard box of tissues, rather than the pocket pack provided. Also, there was no extra roll of toilet paper, only what was on the roll when we arrived. It was okay for our two-night stay. There is no pool, as far as I could see.
Good 7.7
Pros: Comfortable bed, warm shower, right off of the freeway.
Cons: Make sure u sleep opposite side of the freeway and turn your fan on.
Excellent 8.0
Pros: Clean and recently renovated
Mediocre 3.7
Cons: Blankets, sink counter, bath tub, floor, drawers where all not cleaned. Seem housekeeping totally didn't clean the room. You really get what you pay for. Very dissaponting stay but charging to experience.
Good 6.0
Pros: Liked laminated wood floor instead of carpet
Cons: Low shower water pressure
Okay 5.1
Pros: The front desk staff were very welcoming and warm.
Cons: The room that my husband and I stayed in was fairly clean. There was some dirt around the a/c unit and under the mini fridge. However, the room that we got for my parents had hairs in the bed and dirt that had clearly been swept under the refrigerator. In addition, there were several guests standing outside arguing loudly and smoking.
Mediocre 2.0
Pros: Inexpensive
Cons: Upon arrival, the front desk worker told us that our room may or may not be clean. He said their housekeeping team did not care very much and management didn't seem to want to do anything about it. The floors in the room were unswept with pet and human hair everywhere. Beds were made, but sheets did not look clean. The bathroom needed many repairs as well. We had already paid for the room so we asked for clean sheets, made our own bed, and had a poor nights sleep. We left the hotel as soon as we old in the morning. We will definitely not be back to this location.
Mediocre 3.1
Cons: This hotel is not a good place to stay, especially if you have young children. When we returned to our room that night there was a party going on with lots of people hanging around outside. The next morning there were empty condom boxes beside our car. We did not stay the next night. It was bad enough we were willing to lose our money. Definitely not a family hotel.
Excellent 9.7
Pros: We chose the hotel based on proximity to a 2-day event we were attending. We stayed for two nights and we will definitely be back! The hotel staff was friendly, courteous, helpful, and went above and beyond to make us happy and comfortable. This applied to every hotel staff member we encountered, not just one! Check in/out was simple and accurate, the room was clean, warm, comfortable, and equipped with everything we needed including a coffee maker, microwave, refrigerator, and safe. There was even a box in our room for the type of room we chose- it contained complimentary bottled water, orange juice, granola bars, trail mix, and microwave popcorn. I could not believe the $54/night price tag. There was not a continental breakfast available, but there were plenty of places to eat within walking distance so that was not a problem. It was a wonderful experience!!
Cons: I prefer a hotel room with a door that opens to the inside of a building/hallway rather than to an outdoor parking lot/balcony, but it was still fine.
Good 7.4
Pros: It was very easy to check in and find my room. Parking was not a problem. The hotel is right next to the interstate, so getting around town was not a problem. The hotel was clean and very comfortable.
Cons: Finding the place was somewhat difficult to find, as there were other hotels positioned on the same road. The hotel was not well marked or easily seen until I was right on top of it. The hotel itself does not offer any breakfast or facilities to work out in as well.
Good 7.3
Pros: Newly updated rooms.
Cons: The first room had sticky stuff on the floor. They gave us another room which had a cigarette butt and dust on the shelf
Excellent 10.0
Pros: Good, solid stay!
Good 7.6
Pros: The cost was affordable.
Cons: The location was a little hard to get to on the first shot. The sign placement needed to be adjusted so you didn't end up turning around and going through other business's parking lots.
Red Roof Inn Charleston - Kanawha City, Wv - Charleston
Rated no. 15
6.5
Good 6.5
Based on 737 reviews
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