First and Last Experience
Pros: Nothing at all
Cons: I scheduled my reservation a month in advance for our April trip. We had a couple of bad hailstorms a few weeks ago. On the day of our trip, April 8th, I went to go pick up our rental. The agent said our reservation was canceled and they hadn't had any rentals available all week. All she asked was if I got their voicemail. I didn't receive a phone call or voicemail because if I had, I wouldn't have driven up there. The manager was already on the phone being rude to another customer. They didn't try to accommodate us. She just gave a basic apology. I will never give them another chance.