Pros: The company reps were great. The car was clean and ran well.
Cons: There was nothing negative about my experience.
20 Feb 2016
could've been better
Pros: handled well and i got my security deposit back
Cons: The car could've been in better condition. the low tire light wouldnt turn off even though i put air in all the tires
9 Mar 2016
Pros: The man who checked me in to get my rental was polite.
Cons: I had a reservation to pick up at noon and drop off at 5 pm. I was told that I had to drop off no later than noon or I would be charged extra. When I called back in to confirm this the woman who answered the phone told me I picked up at noon and needed to drop off at noon. When I explained what my reservation was for she said it didn't matter. I then asked what the point of having s reservation is for when they won't honor it and her response was that a reservation means nothing. Very disappointed with this experience and will not rent from this Dollar Rebt A Car location on Collins in Arlington, TX ever again.
2 Apr 2016
Pros: The people there were very nice. They suggested places to take my friends and everything. The car was also nice, it had a few dents but was very clean. I have a bad car at home so this was an upgrade in my opinion. I'm underage and the fees were not outstanding at all. No limit on mileage so that was also a plus. Overall I would rent from them again.
Cons: The car I got was nice but a lot of functions in it was a bit confusing.
30 Jul 2016
Good value for the price
Pros: The price compared to other rental car places was reasonable but you get slightly, older more used vehicles.
Cons: The rental location could be a bit nicer. The building was just a cramped shack. They seemed a bit disorganized as well. The first vehicle they tried to give me was still dirty from the last rental so they had to switch me which took extra time.
19 Sep 2016
Cons: location was 9 miles and actually it was 20 miles. The car had hail damage, it took 50 min to get my car once at the location. The manger said - nothing I can do about that while he was pleasant to the next custome who caxl her reservation
23 Feb 2017
Pros: Answered all questions.
Fast and courteous.
Recovered my sunglasses and set them aside for pick-up.
Cons: I had to ask them to change my car because it was stinky.
10 Oct 2017
I love Avis
Pros: Avis saved the day when another rental agency dropped the ball!
7 Apr 2016
Pros: The staff was so friendly and even take care of us after we dropped the car off. We left our garage door opener in the rental and as soon as I called they remembered me and went out and got the item from the rental car and put it safely behind the desk for us to pick up later!
The car was extremely nice and clean!
Pros: The Arlington pick up was great. The staff there were very nice and accommodating.
Cons: The car made a funny sound and did not always go into gear properly.
12 Nov 2016
Great customer service
Pros: How easy and quick the process was to return the car.
10 Mar 2017
Pros: The car was fine and clean.
Cons: I was charged $43.28 more than the quoted amount AVIS/Budget without any explanation.The Quote was
for $1160.25 and the final bills were for $327.92 and $875.61 for a total of $1203.58. They split it into two bills because their contract could not be for more than 30 days and the quoted period was from January 26, 2017 though March 7, 2017. The car was picked up on time and returned on time.
Pros: The genuine nature of the person assisting me felt sincere. She was polite friendly and despite the busy environment, surprisingly cool calm and collected.
Cons: My expectations were exceeded by how nice and clean was the vehicle. I used to be a professional chauffeur for many years in New York City and later Dallas. It makes an unspoken statement about the integrity of a company.
31 Oct 2016
Cons: I was surprised that my car did not have cruise control. I think this was the first car I've seen in ten years without cruise control. That's the only reason I didn't give this a 5 star rating.