Recent reviews
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2.0
Pros: The staff helped us get a car from another rental, but after a long discussion about their company policies.
Cons: We arrived to pick up the car a couple hours after the reservation started. They told us that their policies were to only hold the reservation for 1 hour (which was not written in any communication) and could give us a car for that reason.
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5.6
Disappointed
Pros: Service at the pick up location was courteous and very professional.
Cons: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.
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2.0
Poor service
Pros: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Cons: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
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6.8
Drop-off Nightmare
Cons: No one at the Cartagena office informed me that there was no office or personnel at the specified drop-off location at the Santa Marta airport.
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2.0
Pros: Nothing
Cons: I was not charged what I was told I would be charged when booking the car.
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5.6
Avis Cartagena
Pros: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Cons: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
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2.0
Reservation was not available despite confiration
Pros: N/A
Cons: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
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5.2
Cons: No drop-off at airport but nobody told us in advance. Had to call the AVIS number and first nobody picked up. Had to wait over half an hour for somebody to drive to airport and pick up keys! Online booking did not allow to select suitable coverage ending in many additional costs at pick-up
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7.2
Great way to see the northern coast --- but lots o
Pros: I thought value for money was excellent --- the car was small, cheap and effective.
Cons: But, the Cartagena agency took out a 10,000,000 COP ($3,300 USD) hold on my credit card that they still haven't cleared up to a week later. Check-in took almost an hour and a half after already having given all of my personal details over kayak. It was kind of frustrating. We showed up at 10:00 to pick up the car and didn't get moving until 11:30 (and there were no other customers).
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4.0
Cons: I waited three hours before getting my rental, and when I did get it, it was the wrong vehicle. I was told that another vehicle was to be delivered to the Hotel in Barranquilla. Upon arrival to hotel, a different vehicle was delivered, later to find out that that vehicle was for someone else, this vehicle also had damages and very uncomfortable. I had reservations for a Captiva and was given a sportage.
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2.0
Didn't have the car!
Cons: We went to pick the car up and they didn't have it. In fact they didn't have any cars! The guy at the counter said he would help us get a rental so we said okay. Despite there being 3-4 other rentals at the airport he sent us in a car with a complete stranger "3km" away. Well 30 minutes later we end up at a shady rental place on the other side of town. The price they quoted on the phone was not the price they offered us when we got there. 3 hours after our 11am pickup from Avis we finally worked out something and had a car that was beat up and had no gas. But we were frustrated and just wanted to hit the road. Thanks for the headache, Kayak and Avis.
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6.8
Pros: Excellent staff service, very honest and dedicated to costumers
Cons: inflated insurance rip off
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6.8
Drop-off Nightmare
Cons: No one at the Cartagena office informed me that there was no office or personnel at the specified drop-off location at the Santa Marta airport.
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7.2
Great way to see the northern coast --- but lots o
Pros: I thought value for money was excellent --- the car was small, cheap and effective.
Cons: But, the Cartagena agency took out a 10,000,000 COP ($3,300 USD) hold on my credit card that they still haven't cleared up to a week later. Check-in took almost an hour and a half after already having given all of my personal details over kayak. It was kind of frustrating. We showed up at 10:00 to pick up the car and didn't get moving until 11:30 (and there were no other customers).
review from
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6.8
Pros: Excellent staff service, very honest and dedicated to costumers
Cons: inflated insurance rip off
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2.0
Pros: The staff helped us get a car from another rental, but after a long discussion about their company policies.
Cons: We arrived to pick up the car a couple hours after the reservation started. They told us that their policies were to only hold the reservation for 1 hour (which was not written in any communication) and could give us a car for that reason.
review from
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5.6
Disappointed
Pros: Service at the pick up location was courteous and very professional.
Cons: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.
review from
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2.0
Poor service
Pros: They stayed open we arrive late (8.58pm when they close at 9pm) due to flight delay.
Cons: The car was a wreck with big scratches all over and it was lacking features which are now common on most cars even the cheapest. Tank wasn't full either. We thought about returning it several times but since it still took us from point A to point B, we preferred spending our time discovering the country instead. However, the drop-off was a nightmare. The employee at Santa Marta came up with new (tiny) scratches in the most random places and made us call the Cartagena office to explain it wasn't our fault. They said they will review all pictures of the car to determine whether it was caused by us with no apologies for the inconvenience. This whole thing took close to an hour, making us rush for our plane. We had substantially better service with Localiza for our rental between Bogota and Medellin, even though they are not international players. Avoid Avis.
review from
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2.0
Pros: Nothing
Cons: I was not charged what I was told I would be charged when booking the car.
review from
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5.6
Avis Cartagena
Pros: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.
Cons: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.
review from
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2.0
Reservation was not available despite confiration
Pros: N/A
Cons: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.
review from
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5.2
Cons: No drop-off at airport but nobody told us in advance. Had to call the AVIS number and first nobody picked up. Had to wait over half an hour for somebody to drive to airport and pick up keys! Online booking did not allow to select suitable coverage ending in many additional costs at pick-up
review from
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4.0
Cons: I waited three hours before getting my rental, and when I did get it, it was the wrong vehicle. I was told that another vehicle was to be delivered to the Hotel in Barranquilla. Upon arrival to hotel, a different vehicle was delivered, later to find out that that vehicle was for someone else, this vehicle also had damages and very uncomfortable. I had reservations for a Captiva and was given a sportage.
review from
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2.0
Didn't have the car!
Cons: We went to pick the car up and they didn't have it. In fact they didn't have any cars! The guy at the counter said he would help us get a rental so we said okay. Despite there being 3-4 other rentals at the airport he sent us in a car with a complete stranger "3km" away. Well 30 minutes later we end up at a shady rental place on the other side of town. The price they quoted on the phone was not the price they offered us when we got there. 3 hours after our 11am pickup from Avis we finally worked out something and had a car that was beat up and had no gas. But we were frustrated and just wanted to hit the road. Thanks for the headache, Kayak and Avis.
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