Pros: I have experienced the extremely impolite employ, and he was the most unpleasant service representative i've met in my life. He even threated me that he will not tent us a car if he wants. unbelivable.
18 Sep 2016
Pros: Had to swap out suv. First one "shook"on the road.
27 Dec 2016
Beware the bait and switch scam
Cons: I've seen other comments on this tactic: I reserved a "Subaru Forester or similar" vehicle, and the rental counter offered a Ford F-150 pickup truck. Of course, my only other option was to upgrade to a Chevy Traverse SUV for an additional $30/day. There was no way I was driving a truck with very little weight over the rear drive axle on the snowy roads of Montana. Shame on Alamo for using this shabby ruse.
1 Jan 2017
Car and price were great but attempt at upsell cou
Pros: Car comfort price
Cons: Counter agent tried to upsell my husband on different car. Insisted we inspect it or we were liable for damages spewed the directions to the. Car so fast and snnottily bscause we wouldnt upgrade i couldnt hear her. After 14 hours of flying etc walked into bracing cold with all luggage and to almost farthest point in parking lot. Car covered in snow . We tried to inspect but with snow and ice all over it ....on way to destination when ice melted and we opened sky top could see ding on windshield and big ding on sky top window.
11 Feb 2017
Great customer service
Pros: Easy to rent and get the car and drop off.
Cons: Smelled bad inside. But didn't want to exchange out after we put all luggage and car seats In.
3 Mar 2017
Cons: i was told to just bring a debit card and when i got there they said i needed a credit. so i had to rent from someone else for 4x the original price i was told
19 Mar 2017
Pros: That there were other vendors I could access instead.
Cons: When I arrived to pick up my compact car I was told that all they had was a 12 passenger van. I told them that wasn't a compact car and that I was driving through the high winds of Wyoming with my family to the city of Denver. I said I thought my reservation guaranteed me a compact car. The woman at the counter said, "it guarantees you something with four wheels and doors." I stayed polite throughout, she seemed irritated and glib. I ended up canceling and booking with Avis for twice the price but better service and a reasonable vehicle. The headaches continued when I called customer service to get my refund. I won't use Alamo again.
Cons: it was a long walk to get the car and from the drop off location to the terminal... not that i could see much in the way of any alternatives. Regardless it was cold and i would imagine if it were raining (in the summer) it would be just as pleasant
16 Sep 2016
Cons: Had no vehicle available except a 15 passenger van. Which then left me stranded at the airport. I thought that even though I reserved a "special car" it would actually be a car not a ridiculously large van that is in no way appropriate for my needs. It should have been clarified that that was a possibility when I reserved the vehicle online. Overall very poorly disappointed.
17 Sep 2016
It was a horror show
Cons: I got to the rental counter and was informed the only car available was a 15 passenger van and the was nothing they could do - take it or leave it. The rental agent was fine - she felt awful. I declined and walked next door to Enterprise and rented a more suitable car though it ended up costing me an extra $150'or so for the rental
17 Sep 2016
Reservation but no car
Cons: Apparently the folks at Dollar were aware that booking on Kayak did not lead to a car. They stated those folks do not know what cars we have or not. Not cool.
20 Sep 2016
Cons: There was no car available when we got to the airport to pick the car up except for a 15 passenger van.
27 Oct 2016
Car Interior not clean
Cons: The interior of the car smelled kind of gross and the interior wasn't very clean. Food particles in various places and long blonde hair all over the passenger seat.
3 Jan 2017
Pros: Vehicle was clean.
Cons: The company provided a 2 wheel drive SUV in a Montana blizzard when I expected a 4 wheel drive. The registration on the vehicle was expired.
26 Feb 2017
They didn't have the van I reserved and sent me to
Pros: Terrible service and communication. Don't trust this system.
Cons: National rental charged me $880 and my Dollar rental reservation was not available at all( promised $480) by emails and website reservation.
1 Mar 2017
Pros: Clean didn't smell like air freshner
9 Mar 2017
Cons: Dollars cars are quite far away for both pick up and drop off.
I needed to upgrade (pay more) to get a 4x4 because all of their cars do not have m+s or winter tires despite many are rented at the Bozeman airport for trips into the mtns for skiing, snowmobiling and other winter sports.
Pros: Nicely surprised with an excellent vehicle. Great value! Process was fast and easy.
28 Jul 2017
Pros: Room for 3 plus fishing gear
Cons: Warning lights repeatedly came on, and then off -- emissions control, tires, other symbols
12 Aug 2016
Pros: Actual car was good and I appreciated the bluetooth feature. Service was efficient if a bit cursory.
17 Oct 2016
Cons: Visibility out of car
24 Oct 2016
Reserve a full size, get a van!
Pros: The second customer service person I worked with was very helpful and friendly.
Cons: The first customer service person I had to deal with was very arrogant and un-helpful. I had reserved a full size car a month before I arrived and he gave me a mini-van (on the large-ish side). When I complained he said that it was an upgrade and the fuel economy was the same for a car and a mini-van
23 Jan 2017
too expesive poor customer service at the counter
Cons: the 4x4 did not always work or come out of 4x4 in the snow. we had to stop and back-up for it to disengage.
the defroster and back windows were not working and stayed iced up on the inside
we were promised a the largest 4x4 ford expedition 8 - 9 passangers and luggage but received a Toyota Sequoia
2 Feb 2017
Pros: Very helpful agents, smooth process, great vehicle..all around great experience. Thank you.
11 Jun 2017
Pros: What luck?! We got a new car. We were the second renters (based on mileage). Who could ask for anything more?
8 Jul 2017
Cons: The car and windshield were not cleaned of residual insect and plant droppings.
20 Jul 2017
Rediculously long wait
Pros: Had to stand in line for over an hour and a half to pick up rental car. Other car rental counters had little to no wait at all. If I could have cancelled my reservation I would have on the spot.
Pros: There was no staff at budget and the single Avis rep was busy. Took awhile to even be able to ask where to drop the keys. Nice that there was at least a drop box.
20 Jun 2017
Great service in Belgrade
Pros: The car was great, the original pricing was good, the service in Belgrade was exceptional! The supervisor was quick to figure out our tax exempt status since we were a church group.
Cons: Every time I turned the car on, the "Oil Change" message would come on. There were a ton of cars on their lot and it was a bit challenging to find, but the panic button proved to be very helpful!
25 Jun 2017
Pros: The rental desk was extremely nice and acccomodating
25 Jun 2017
Pros: check-out smooth
Cons: Car was not what I booked....I requested large sedan for extra leg room. I am older (also 6'4") and have knee and hip problems ....hence the NEED for extra leg room the average person would not need.....I was not happy and I will not book a rental through these folks again
18 Jul 2017
Pros: We got a great low mileage mini van and it was perfect for our long trip. The budget counter person was very helpful and honest, as we got a mini van that was just returned. It wasn't cleaned and had less than a qtr tank but he told me about it up front and I was good with it.
2 Aug 2017
Pros: Gave me a higher class vehicle
Cons: Car was not clean
17 Aug 2017
Pros: Staff were excellent at both check inadequate check out.
Cons: The only challenge I had was the car was not in the designated pickup spot.
Pros: The service this was well staffed, the staff members were efficient and friendly.
Cons: They did not have a wide range of vehicles (we rented an SUV) and it was a long outdoor walk to pick up the vehicle from the lot, and an even longer walk to drop off the vehicle. This is not at all convenient given that we had an infant and was rather cold.
31 Jan 2017
All things considered
Pros: Counter staff was very friendly and helpful
Cons: Vehicle located a bit far from the terminal.....but the airport had limited space for vehicle storage and only outdoor surface parking.
24 Mar 2017
Cons: The car I rent wasn't ready so I have to rent another one was nice but speed too much...
19 Jul 2017
Pros: Size was great
Cons: The vehicle wasn't very clean and smelled. Less than quarter tank gaa,wiper blades bad and license plate tags expired
Cons: Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features.
Last time I'll go to Ace.
29 May 2017
Age and wear and features
Pros: Car had 50000 miles on it and showed the wear. We rented two vehicles and received this one the Ford Expedition. And a suburban. There was no comparison in features of the expedition and the suburban the ford was far inferior
Cons: Not pleased with the one of the two vehicles. The ford was no where equal in features and size. Very disappointed that the cost was the same for both. Definitely not a good deal.
4 Jun 2017
Pros: One rental good the other not so much. Same rate for both rentals, but absolutely not equal vehicles. Ace needs to reevaluate.
Cons: We rented two vehicles. Both were charged the same rate. One a Chevy Suburban the other a Ford Expedition. No comparison. The Ford was not equal and should never have been the same rate. The Suburban had video, auto tailgate lift and other features.