Phoenix Car Hire

Cons: I was quoted $746.65 when I rented this vehicle from you. I paid $1007.71, despite getting the exact services I told you I wanted. I asked them why I was not quoted the price and they would not give me a satisfactory answer. I'm very, very disappointed in you and I would like my $261.06 back.

Lots of Extra Charges

Pros: The car ran fine fine like expected and I had no issues with it other than a fuse I had to replace with a spare.

Cons: The sales person tried to upsell me on a higher priced model which is fine but then treated me poorly when I did not want that model. He also tried to charge me twice the cost of the rental for an insurance policy that I did not need since I bought one through Alliance Global. He refused to acknowledge the rental policy I purchased and said they don't work with Allianz Global... Upon returning the car I got another charge for over $100 for adding another driver. The price listed after taxes and up-charges was 3 times the price I saw listed on the website when I reserved it.

Pros: It was fun to drive the convertible!

Cons: I was told that would have more options for choices when I was renting the car, but when I went to pick it up there was only 1 convertible available. It seemed like there was a lack of communication. They also didn't give me instruction about the car. For example how to open the gas tank, which was oddly confusing. It would've been a better experience if someone would've walked me through the basics of how to run this car that is totally unfamiliar to me.

Aggressive Upselling

Pros: Nothing.

Cons: The aggressive upselling script at the counter was tremendously offputting — I just wanted the car I chose online at the price I was quoted. Ended up canceling my entire reservation and walking 20 feet to the Avis counter, which gave me exactly what I wanted with no hassle, and for $20 less. Will not be using Dollar again anywhere — too many options available to justify dealing with slimy salespeople.