Phoenix Car Hire

Pros: Economical & good on gas mileage

Cons: The check engine light was on the whole time and the car had several dents and scratches on it. Also, no one was available at drop off and a group of us had to hunt down someone to help us.

Disappointing Customer Service

Pros: The car was clean and the gas tank was full.

Cons: Every person i encountered was not friendly or acting like they were in a customer service role. Holding their own conversations, barely acknowledging the customers. When I arrived, the signs at the airport do not clearly tell you where to go and even the email confirming doesn't say that pick up counter is upstairs and downstairs is drop off. When I finally made it to pick up counter, i was one of 3 people in line. We waited almost 40 minutes for service and no one offered an explanation why. They do not walk around the car with you, so what happens id you miss something? At drop off, no receipt or email either.

Pros: Suburu

Cons: The staff on the front end. Unorganized blabber-mouth guy at the front desk that wanted to tell me that this was his last day. He had to ask me for my information 3x for one transaction. He bought a house for 200k and sold it for 1M; why do I know this? You are most fortunate that he is no longer under your employ. Not impressive. Girl in the pickup garage with a big attitude. She was not about to get off her but to inspect the vehicle with me. She also sent me to a lot # that was empty; the numbers had been transposed. She told me that I should have found a car that the key fit. This most rude woman should be fired from your company for damage control. You asked... Guy on the back end was a good man.

Not impressed with their service

Cons: The attempt to up sell me at the desk. This made my check out time much longer because they were trying to up sell everyone in line. After I was waited on I had to wait an additional 15 minutes before they had a car available for me. From the time I arrived at the rental car line until I got my car was 60 minutes.

Itritation

Pros: Got there. Waited in line for tm35 minutes. They “dudn’t ave the car I had ordered, , but if course were able to provide a much more expensive SYV.. it was uncomfortable for a short person to drive. Loud. Hated it. And it was a lot more money.

Cons: The agent at the counter, Ken C., was extremely rude and inappropriate. He made several rude remarks to the customers, especially female customers, in front of me as well as me. It was very unpleasant to witness that kind of sexism and unprofessionalism. He made me feel very uncomfortable. His behavior was bizarre and honestly a little bit creepy. I asked him for a card or the name of the manager and he refused to provide either. I had to talk to another agent to get that information. This was my first time renting through EZ car and unfortunately, due to the extremely poor customer service, I will not rent a car with them in the future. I hope that you take this review into serious consideration and relay this message regarding Ken C. to the manager of that rental service. Thank you.