Phoenix Car Hire

Cons: Car had many issues, rattling noise, something lose in steering, pulled too much on freeway, needed alignment, broken key, which wouldn't open doors or trunk. Over all a horrible experience and totally the WORSE CUSTOMER SERVICE, no one answers calls! I will never rent from Fox!

Cons: Dirty car. Found a cigarette butt in the car that had been there so long it had fallen apart. Car had wear holes in upholstery under accelerator pedal. Just not a nice car.

Cons: To little of signs to see your company but that was a very minor thing.

Cons: Significant additional fees (around $80) that weren't included in the original Kayak quote.

Cons: The rental car return is not at the airport and the signs for it are somewhat vague. This is not just Fox though, all of the rental companies are at this location.

Cons: The windows were tinted so dark they were dangerous. Had to open them at night to be able to see outside.

Cons: Didn't really get a receipt with final price. Check in on return just said you'll get your deposit back. I've rented lots of cars and it's never been handled like this. I guess I wait for credit card bill to know the amount. Also, on checking in guy said car insurance doesn't cover time car is in shop should you have accident...basically trying to up selling coverage. I called my car insurance and it is covered. They should no states or car insurance that don't cover it if they want to state this verse trying to scare people into $17 dollars extra a day.

Cons: The pick up process is very poor. We had to wait ten minutes to get out keys.

Cons: They refuse the service because I don't have a credit card, even if I'm the returned customer, they send me with a different company and end up paying the triple for the same days, I'm not satisfied.

Cons: long wait in pick up line

Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.

Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan. I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.

Cons: -The car was not washed properly -Transmission slippage -Front driver side wheel would shake violently when applying the brakes -The truck lid had broken plastic pieces hanging from the hinges -The rear wheels bearing seemed to be worn to the point I was not sure it the car would even make the trip.

Cons: We had to wait 2 hours in line to pick it up. You were very under-staffed for the demand.

Cons: not clear where to actually find EZ Rent A Car in Phoenix killer wait time to actually get car, long line to rent, old/slow guy to check the car out computer system slow a few more dings and dents in car than I'm used to but no problems

Cons: When I went to the garage to actually get the car, the attendant pointed to one, I checked it over, marked the form where you note scuffs and nicks and tried to exit. The gate attendants told me I had the wrong car. Turning around and getting back to square one was difficult. My "real" car was the exact same make and model. Why didn't they just adjust the paperwork? When I returned the car, the attendant was unclear about what my total charges would be (which would include topping off the gas) and just told me the billing would be e-mailed to me. They can now charge my credit card whatever they like. Not comforting.

Cons: Was not satisfied the the insurance sold on Kayak. Complicates things. I would do it in the future.

Cons: Back seat was dirty

Cons: Standing in line for 45 minutes with a reservation waiting to pick up car. Not knowing about the $200 hold on my credit card even though my auto insurance will cover damage. The car requested was not available to me. The car was not clean on outside to detect any damage during the initial inspection.

Cons: Gas cap release was not functioning properly, the latch actually broke when I was attempting to open it to top off the gas tank, prior to returning the car.

Cons: I don't think this car had ever been washed. It reeked of cigarette smoke so bad I could smell it on my clothes after riding in it. We bought a can of odor remover and you could still smell some smoke, not as bad. The windshield looked like it had never been cleaned. I'm all about saving money, but not at the cost of renting a filthy car. Advantage you need to pick it up on cleaning your rental cars..

Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!

Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.

Cons: Headlight went out on the first car but the drop-off and pick up of a new car was easy and hassle free.

Cons: Waited 45 minutes for the vehicle. Very aggravating.

Cons: N/A

Cons: no additional accessories for example a car seat for a toddler. I had to go out an buy one for $80.

Cons: Like the free upgrade.

Cons: I reserved a car with Enterprise for a trip to San Diego from Pheonix. I went with Enterprise because "they pick you up." Well let me tell you.... They do not!!! At least not in Phoenix/Scottsdale. The first place I called (555 W. Bell Rd) where I had made the reservation, was allegedly "too far" to come pick me up (15 minutes down the road) and told me to call Enterprise on 44th St. and Thomas. After about ten minutes on hold, I spoke to someone, explained my situation and he says to me "I don't know why they would give you this number, I'm farther away from your location then they are." Now I'm getting aggravated. So you can't help me? "No," he says. "You need to call Enterprise on 64th and Greenway. They are the closest to you, they should be able to pick you up." This now my third phone call. So I call.... Well guess what?! He can't help me either because he's in a resort and they don't even have a pickup service. He then tells me, "call enterprise on 78th and Frank Loyd Wright Blvd. they should be able to pick you up." I have now waisted a good forty five minutes of my time, I'm furious, and no ride or rental car. PHONE CALL NUMBER FOUR. To make a long story short... The enterprise on 78th and FLW Blvd. could not pick me up either!!! Finally, I gave up and drove my car there. I had to leave it in their parking lot all weekend. The only reason I booked with Enterprise was to be picked up and leave my car home. False advertising and headaches! And if it couldn't get any worse, they over charged me double the price of the reserved price even though I brought it back a day earlier. When I called to address the charge, the man told me he had no authority to change it and his manager would call me shortly to discuss the charges. HE NEVER CALLED ME BACK! The next day, I went to the office to address this face to face and all I got was the same story. He didn't have the authority to refund the over charge, and his manager would have to do it, but he wasn't there. He assured me his manager would call me the next day. HE DID NOT. IM STILL WAITING. Normally I don't take the time to write reviews or fill out surveys but I want to share with everyone this terrible experience. SAVE YOUR MONEY AND TIME, DONT TRUST ENTERPRISE! Use Dollar or Avis or anything else besides these clowns!! WORST EXPERIENCE WITH A RENTAL CAR SERVICE EVER! BEWARE!

Cons: The 250 deposit is alot but it's understandable

Cons: When making the reservation on kayak it was not obvious that the reservation I made was not for an airport location.

Cons: Someone had smoked in the car prior to us.

Cons: It took 45 minutes to process the rental and an additional hour to get the car even though we had a reservation

Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.

Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude

Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.

Cons: I have to wait for more than an hour to get my car

Cons: Reserved rate not honored. Poor pick up service. Not a full tank.

Cons: Someone had smoked in the car.

Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.

Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .

Cons: Car was double booked and smelled smoky. So a 30 min. delay at pickup.

Cons: I arrived at the Payless car rental counter & was told that my rental that I reserved for $121 would actually be $258. I said no I do not want to rent a car at this price, the customer service rep said my car would be voided & would not be charged. It was not voided I was charged & when I called for help I was told to call Kayak & Payless could not help me. Still waiting for a resolution.

Cons: Na

Cons: Desk took forever to get a car. Ppl kept coming up around the barricades and the staff kept taking them. The refill of the car was way too overpriced. Average rental car place has gas refill at 4.75-5.50 and this place was 9.75 and taxed on top of that.

Cons: The front seats

Cons: I have rented with Payless in the past. I had some charges that I wasn't aware of on a previous rental. I called and it wasn't really clear why. This time I made a reservation online for a SUV. It was the best price through Kayakk. I got to the checkout around 11:20. My rental wasn't until 12. The attendant notified me that the rental would not be an SUV because there was nothing ready. Then after he processed my info (and having rented with them and using same card, none my info was found. I was previously told that there was a frequent user program,) he said that I would be charged a whole extra day if I rented now because I was 40 minutes early. I wasn't going to pay that just for 40 minutes. So I told him I'll wait. While I was waiting he came up to me and referred me to another company. I ended up waiting it out and when I processed everything in the end he didn't give me an SUV, he gave me a small compact. I was really frustrated. I mentioned it to the woman at the desk and she said I would have to go back upstairs and talk to the man who processed my transaction. I had meetings to go to and I didn't want to argue. Then when I dropped it off. There was no attendants available. I had to wait there for like 10 minutes until someone showed up and checked me out.

Cons: Nothing

Cons: Very fast check in and return

Cons: The rental said standard size SUVt but it was actually a mid size. So it was not enough room.

Cons: It was quick in and out both at pick up and drop off. Your crew at the Phoenix airport car rental are very good.

Cons: Added fees without notice

Cons: I was charged for an extra driver by the clerk in AZ who did not review the additional charge with me. It was only after I was in the car that I noticed she has given me 2 receipts, one for the amount I had agreed to online and another receipt for a higher amount that had been placed under the original. This seems to be unfair, sloppy business practice. I'm from CA where charging for an additional driver is illegal and did not realize there would be the extra charge, especially since the other driver is my spouse. The young man in AZ couldn't even tell me if AZ allowed charging for extra driver who are spouses. Had I been advised of a charge I never would have added an extra driver. Very unhappy about this.

Cons: Not applicable.

Cons: The "wild Card" rental as Dollar staff called it, was effectively paying the highest price for a compact car. When making the reservation, the description was for a 5 passenger car. As I was told, the Chevy Spark they were going to rent to me has 5 seat belts in the car. Cancelled the reservation, went to the Payless counter and received a Nissan Altama for less than what Dollar was going to charge. Lesson learned...I personally will choose another company.

Cons: I wasn't happy about the pre purchase of gasoline for the car. Ended up being a very good idea. So in the end even my negative experience became a positive.

Cons: Alamo at the same location has more courteous employees and they offer you lots of bottled water. They also don't require you to have a receipt from a gas station which is quite annoying four dollar to do. The experience has nothing to do with KAYAK only dollar rental car

Cons: The car exterior could have been cleaner on delivery. Fuel should be full, not at 2/8.

Cons: When I drove back to exchange my rental, no one seemed to know about it. I eventually got the replacement though it smelled as if someone had smoked in it. When I returned the car, I asked where to go and they sent me upstairs. When I went up there, they wondered why I had been sent there. Employees were reluctant to note multiple places with cosmetic damage that I pointed out when picking up.

Cons: When booking the rental I asked if the car rental pickup was at the airport and was told yes. It was not and after standing in line for an hour found out I was at the wrong pickup. My pickup was 30 miles away.

Cons: Costumer service at time of drop off was horrible, rude, unprofessional, need lots of training on how to treat customers, I wouldn't recommend this specific rental facility to anyone I know.

Cons: The clerk did not inform me that there would be extra charges for a second driver. You could even say he was misleading since there was no full disclosure. I was surprised the bill was almost $60 more. Usually fees are clearly disclosed. Then the manager only gave me a small partial refund citing that I used the insurance. I had lost my cool, unfortunately and remembered later that I didn't even use their insurance. I remembered why I don't use Hertz and will not use them in the future. Not worth ruining my day today remembering that experience.

Cons: I didnt like the fact that I was NOT informed I would have to pass a credit check in order to rent a car through Hertz. They were not able to rent me a car so I was stuck for days in a different state until my Step dad was able to rent me a car through Enterprise, who was more than willing to work with us for the funeral I was attending. I will not ever go through this company again and also, I was NOT informed they do NOT accept debit cards. This should be clearly stated before being charged like I was. I was charged for a rental car that I could not rent and they would not give me a refund. I ended up disputing this with my bank and waiting 7 business days to get put back on my card. Not a good experience or customer service to say the least and I will be telling all my friends and family about this and to never rent through this rental car company.

Cons: Antiwone had to lock the doors to the store and go get our rental after we waited well over our pickup time. It seemed very inconvenient for Antiwone considering he was the only employee at the time. I'm not sure if this is a common thing for hertz or not.

Cons: First of all, my reservations where to pick up at 40th street.Sign showed cleaning cars and such! but according to others no one has been at this site Hertz sign went up..... Second people answer phones are not trained properly!!! took over hour to get someone to pick me up to go to correct location. Will never use Hertz again!

Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.

Cons: Extremely far away from airport terminal

Cons: It was a Ford

Cons: When I rented the car online it said the model would accommodate 5 adults and 3 suitcases - it did not...our option was then to upgrade to a larger car for a larger price. We decided to stay with the Mazda 3 as we weren't going to be using the car that much. Overall the experience left me feeling that I had been misguided on the size of the vehicle and I don't appreciate getting the "up sell" while on vacation.

Cons: The Malibu that my brother and I RENTED WAS SAID BY AVIS AGENT WAS HIGH END ONE, WAS ANYTHING BUT HIGH END ! SCRATCHES ALL OVER CAR MANUAL SEATS CLOTH SEATS, VERY Chevy

Cons: I rented a luxury car and was given a luxury SUV. This was a nice car but not what I wanted because of the gas mileage. The guy did not seen very interested in helping. I also asked about renting for an additional day and he essentially told me it was not possible because they are closed Labor Day. I felt like I was being penalized because of their store hours. Next time I will definitely rent from the airport Location as they have more variety and better hours.

Cons: If I had come back with less than a full tank Id have had to pay nearly ten dollars a gallon. I understand the need to do this but I think it would have been helpful to have a suggested gas station given at the time of pick up as I did not have a clue where to go and found one nearest as I could on the way. It was a bit stressful considering the city we were in has a strange way of making left hand turn lanes.

Cons: that I cannot m as rch my frost prize of 25$ one way from Bakersfield to phoenix az :(

Cons: Little higher price than other ones we looked at.

Cons: potentially misleading and decpetive billing practices. will never rent from them again unless they refund the charges for the gps. no one present to address complain to during drop -off.

Cons: Would have liked to know that Firefly would not be open when we would be arriving, led to some worry of being stuck at the airport untill Hertz explained their agreement with Firefly

Cons: I told them that I didn't want the insurance coverage but they put it on anyway- over $100 for my trip but I didn't notice that they did it until the next day so they will not refund me the money. Over Christmas they only had 1 person working both the thrifty and Firefly desk- waited more than 45 minutes each way. I will never rent from them again!