Phoenix Car Hire

What an adventure

Pros: It was cheap and it got us to our destination (eventually)

Cons: The acceleration was bad. There was definitely something wrong with it and the oil change light was on.

Not making that mistake again

Pros: None of it. From the required shuttle ride to the two hour wait. All of it was bad.

Cons: The whole experience of renting a car in Phoenix and from Fox was unexpectedly bad. We were not informed of the approximately 30% in total fees for renting a car in the city of Phoenix. This was quite a bad surprise as the total transaction was substantially more than we budgeted for. It wouldn’t have been a problem if we were simply informed of the massive fees at the time of registration. Next was the required shuttle ride from the airport to the strange car rental facility. The reservation made it seem as if we could pick up our reserved car from the airport, when we arrived the airport help desk referred us to a shuttle. Again, this is not a big deal but it would help if we were informed prior. When we arrived at the, I’m not sure what to call it, it was like a bus station for rental car companies, we waited approximately 45 minutes in line to pick up the Tahoe we reserved. When we finally got to the desk, we were greeted with a CSR who acted like she had never heard of them having a Tahoe. Next, they wouldn’t accept my Visa bank card for the rental, even though every company I’ve dealt with since approximately 2010 hasn’t had a problem with it. Luckily my wife had another card on her which they accepted. The CSR told us she was sorry for our trouble and that they would Valet the car to us as recompense. By this time I had already missed an appointment in town. She directed my wife and I down to the basement to be picked up by our car. This did not happen and was clearly just to get rid of us. Not only was our vehicle not waiting down stairs, but we had to search the garage for a second Fox desk. When we arrived at this desk, they acted like we needed to start the process over again and there were MORE forms to sign. We waited another HOUR down stairs for our “valet.” When it arrived, it was an older model Dodge Durango that had very clearly just been in a collision, and wreaked of tobacco smoke. There excuse for our extra hour wait down stairs was that they were cleaning and gassing up our car. This was wholly false. The vehicle was absolutely filthy and even had remnants of shoe polish or paint on the windows. There is more, but I’m tired of writing. Simply don’t rent from Fox.

Pros: Very nice SUV. Clean

Cons: Upsold me to an Expedition. Doubled my bill. Told them i would bring their SUV full (which i did). They changed me a Fuel Charge. We’ll see if thay reverse it. So watch em

Not as advertised or maybe after a long while

Pros: Return was quick and easy

Cons: Check in, they offered me 2 different vehicles which are cheaper then booked and try to play it off like my booking was open type of vehicle!

Fox Rental is the worst

Pros: the car was fine. model was as described

Cons: the kayak price was not what I got charged. They tacked on extra fees and when I asked for explanation they said "thats Phoenix." Ive rented cars through kayak and similar services in many different states and have never paid more than the pre booked amount if I didn't add extra services. On top of that the Fox Rental customer service was so poor. Every customer was being talked down to and their insurance pitch was way overly aggressive... and I'm in sales. all in all I would NEVER rent from them again.

Pros: The guys were nice and knowledgeable.

Cons: Took about an hour before I departed with a vehicle.