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3.6
Sadly a poor showing at the Broken Arrow Enterprise
Pros: It was black.
Cons: Did not have the car we asked for that had more cargo space and so we really had to cram our belongings in it. Car was not washed - dusty and spotty and smelled of smoke and wet dog. We had to buy febreeze and spray it to stand it. It also had some sort of lock out for the volume on the radio that was obnoxious. We called the local store, the national number, and Ford and could not get it fixed. Not exactly the premium luxury car we expected! They also charged the card we used for a deposit before we could hand them the card we really wanted to use.
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8.0
Pros: Service is great!
Cons: The car I got seemed to have some problems. Did not like the vehicle!
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10.0
Service Excellence
Pros: I had a great experience from beginning to the end. My keys were mistakenly taken by a friend as he left Houston for Santa Fe. I called Enterprise and a locksmith appeared quickly and made a set! Hassle free and an immediate response salvaged the trip! Thanks for such great service!
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10.0
Excellent customer service
Pros: The VW Jetta that we rented developed mechanical issues in SLC. Enterprise exchanged it quickly with a Chevy Traverse, and got us back on the road ASAP. They even helped us move our luggage from the old car to the new one!
Cons: No complaints on our rental!
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10.0
Service Excellence
Pros: I had a great experience from beginning to the end. My keys were mistakenly taken by a friend as he left Houston for Santa Fe. I called Enterprise and a locksmith appeared quickly and made a set! Hassle free and an immediate response salvaged the trip! Thanks for such great service!
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10.0
Excellent customer service
Pros: The VW Jetta that we rented developed mechanical issues in SLC. Enterprise exchanged it quickly with a Chevy Traverse, and got us back on the road ASAP. They even helped us move our luggage from the old car to the new one!
Cons: No complaints on our rental!
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