Cali Car Hire

Cons: Car rental location was a mess. Our car never ended up being ready and we had to give up

Issues

Pros: Cars were clean

Cons: Slow pickup in Portland OR and problems with that car. It took over a half hour to get the car - and there was only one person in line ahead of me. After getting the paperwork done it took another ten minutes for the attendant to "inspect" the vehicle and photograph it before I got the keys. I drove less than 2 blocks before the "low tire pressure" warning lit up. I returned to the Hertz office and they checked all the tires. One needed more air (10 lbs low). I then set off again - about an hour late. We drove the car the rest of the day and had just picked up my daughter at PDX when the low tire pressure warning light went on again. There was obviously a problem with the tire or valve. We returned the vehicle in order to exchange it. At the airport counter, despite the "cars available" sign, it again took about a half hour for the agent to find us a replacement vehicle - with no one ahead of us. It would have taken longer but the agent got an OK to supply us with a car from the Gold section. This replacement car worked fine.

Pros: Don’t lose your key

Cons: Lost key, Hertz had no extra they could send. Cost me 1.5 days and .$500 to get a replacement. Herz wanted $700+ to resolve the problem.

Pros: nothing,

Cons: we only had a couple of cars to choose from, we had to wait for check in, the only had two people working so no one could pic us up at o9ur hotel, the parking lot was hard to get into, too aalong time to get the rental, the low tire light was on the whole time, (My hubby kept checking it, but it wouldn;t go off),we asked for a ride to teh train when dropping ff the car, they said they had no one to do that... will not use hertz ever again...we should of just paid the difference and got the car from the airport...( it would of been cheaper).

Overbooked

Cons: Hertz allowed online booking despite having no cars available. I was called less than an hour before pickup time to be left a message that they could not fulfill my reservation due to overbooking. Fortunately I was able to get a rental at the airport through another car rental company, but Hertz delayed my departure time for my trip because I could have left earlier had I known that I would have to go to the airport to rent a car as the airport rental agencies open earlier.

Hertz the WORST

Pros: NOTHING

Cons: When I booked the car, pick up location was Portland airport- however, when I arrived at the airport location I was told that since all their cars were book my request was rerouted to the nearest location. It took me almost an hr to get there & when I was returning the car, office was closed & none was there to do the final was.. very disappointed and would not use kayak or Hertz again.