6.0 Good15 Jun 2021
Pros: The staff was kind, efficient, and apologetic. The customer service reps were excellent.Cons: I reserved a minivan and didn’t get a minivan. This made our beach weekend drive horrendous with two car seats and three adults. They gave us a Yukon, so they meant well, but if you have two car seats, you know what I mean. It was unbearably uncomfortable.
6.0 Good27 May 2021
Pros: OkayCons: Registered for a medium size car but got a small size car
2.0 Mediocre15 May 2021
Pros: Nothing. No rental happened.Cons: I came to get my rental and they had given my car (the last car on the lot) away! I was within the hour. There was NO notice that the timing would be any issue (they waited 30m and i was there 40m after the hour). I could not get my rental in a time I needed. I am extremely angry and disappointed at their behavior and the fact that none of that information was shared. Unacceptable on multiple fronts. This place should not be allowed to give out reservations that they cannot back up.
8.0 Excellent19 Mar 2021
Pros: Car controls, seat heating, steering wheel heating, and CarPlayCons: Sanitizing, washing the car from the outside
10.0 Excellent15 Mar 2021
Pros: YesCons: It was fine.
2.0 Mediocre1 Mar 2021
Pros: N/aCons: Horrendous customer service
10.0 Excellent20 Oct 2020
Pros: The staff was so kind, patient, fast, and helpful. I was ao stressed today and my brain felt like it was moving so much slower than usual, but the staff member who helped me really changed my day for the better.
2.0 Mediocre16 Aug 2020
Pros: When I got to the rental office I was the only costumer there. Two staff were on their computers either helping someone online or playing games. I could not tell because there was no communication. Ten minutes went by and finally one asked if he could help me. Come to find out he couldn't. I had reserved and paid in advance for a full-size pick-up. What I was offered was a mid-size pick-up. This would not work as I was moving across State and needed to pack and move my things in one trip (280 miles each way). I called costumer service who also offered no resolution, only read from a scrip, and repeated how sorry they were that they left me without a vehicle which I reserved and paid for in advance. The "off-shore" as she called herself also informed me that it would take 7 business days to get a refund. Both for the pre-paid rental and the $200 security deposit which they had just ran. I was forced to use my own car as no other rental trucks were available according to the off-shore service rep. This meant I had to leave valuable things behind when I moved. I will not rent from Hertz again and have serious reservations about using web-sites such as yours who promote/allow this type behavior from your vendors. Matthew Ketchum Durham, NCCons: Tell Hertz to live up to their rental agreement and ensure Kayak puts pressure on them or boot them from your web-site. This lack of commitment affects peoples lives and well-being.
8.8 Excellent13 Jul 2020
Cons: The commercial van I rented wasn't really clean inside. Especially during the pandemic, you would think they'd at least try to make it look like it had been conscientiously wiped down. But at least the vehicle was actually there as promised, which has been a problem lately at multiple places.
10.0 Excellent8 Jul 2020
Pros: The staff were okay picking up the vehicle was faster than I thought it would be. Drop off was simple. I would recommend!