Cons: The car wasn't ready and I have to wait to much.
For what they charged me the car was to small.
4 Jan 2017
Fantastic Enterprise staff in Concord, CA
Pros: The staff was professional and friendly throughout the rental process during the Christmas New YEars holiday rush for cars! Despite the unavailability of the Minivan I reserved and a two hr wait, Concord Enterprise staff found me a car at different Enterprise (a Tahoe instead of a minivan) and gave me upgrade for same price and a 10% discount for our wait.
Cons: The minivan I had reserved at a specific time was not available when I arrived which resulted in a 2 hr delay on our planned travel to TAhoe. And I got a different car--a Tahoe-- but at the same price. Granted it was the holiday season.
19 Feb 2017
Pros: best rental service I received!!
Cons: nothing. everything was perfect! ..................
17 Apr 2017
Pros: We rented the van to fit 13 people during the stay in San Francisco and we did fit.
Cons: The van was dirty and had a cigarette smell. We had a hard time seating on dirty seats.
Pros: I was helped without any fuss, got all my questions answered and was out the door in no time. Couldn't be happier.
13 Apr 2017
WORST EXPERIENCE WITH HERTZ
Cons: -Rental was booked a month in advance and called 3 times to confirm car to be available, YET on the day off Car was not available and I was given different car after 3 hours of wait time.
-Car Fuel Dial was off, it showed 70miles Fuel Range, but ran out of fuel within 10miles
-Over the phone, customer service told me i would get refund back for certain things happened during the my RENTAL TIME. but when I returned the car. Manager wouldn't listen to a word.
21 Sep 2016
Cons: Wait time could improve and my pickup was late.