Cons: When I arrived to pick up my Car, my reservation was not in the system. After closer inspection, the agent said that third parties were booking customers at the downtown office instead of the airport because the prices were lower. He indicated that he would get me a low rate, but would have to include the Airport Fee's etc. I was fine with that, until he came back at over $75 per day more...Needless to say I booked through another rental company via their online forms.
I will not use Enterprise again, and most likely will not use Kayak for car rental again.
25 Nov 2016
My go to
Pros: Customer service was amazing
Cons: Loved everything
16 Dec 2016
Pros: Good service. Received a upgrade because didn't have the size requested.
Cons: Wrong size car. It was a free upgrade but too a much larger vehicle with poor gas mileage. All else was fine.
Pros: This time, nothing except they actually had a car.
Cons: Car was dirty. Extending the rental because of blizzard was a hassle.
4 Aug 2016
Pros: Staff in Cincinatti
15 Sep 2016
Car unavailable at first location
Pros: The staff at the Elm location was very friendly and went out of their way to help take care of us.
Cons: The car class that we originally reserved was unavailable when we arrived, so the more expensive cars were not made available to us for our reserved price. Rather, we were driven to another location 10-15 minutes away by an employee, where they also said they didn't have a car available. But after some work with the staff there, they were able to arrange for a car there to be given to us.
23 Jan 2017
Pros: Pick-up and drop off was quick and easy. The Hertz representative was pleasant and helpful.
Cons: While the car was clean, it still had a slight odor of cigarette smoke and had several set in stains on the interior that made the car look dirty and feel old.