Pros: We were upgraded from a standard car to an SUV for free. That was awesome!
8 Aug 2016
Cons: Wait on check in
5 May 2017
Cons: No one was in the office when I picked up
20 May 2017
Worst company ever
Cons: I rented a 12 person van and when I went to pick it up I was informed that they cancelled my reservation even though I received a confirmation email the day before. I had to rent a 8 person expedition that I had to put 10 people in for 4 hours. Also the car was extrely dirty and one of the seatbelts wasn't even attached. Will never use kayak or budget ever again. Thanks for a miserable experience.
Pros: Hey, i just wanted to say what a nice and professional guy William is. really helped making this a good experience
30 May 2017
Cons: Wish there was afterhour drop off in locations north of Bradley airport
6 Dec 2015
Cons: I was dropped off and had to pay $22 for a taxi out of there because the site neglected to mention prepay visa was not allowed. I have rented with that card in the past. The agent sucked,he could have given me a ride.
18 Jul 2016
Pros: Great experience and service and I always have a bad one with renting a car but price was accurate and car was great