Pros: The time appointed for pick was met with the option of one upgrade (which I took). The upgrade made sense, a slightly bigger car but with cruise control, which for the journey I was about to make made life a lot easier. The representative was pleasant without being pushy. The car performed really well with no problems at all.
14 May 2017
Cons: They don't pick up from residential home, they should like others.
20 May 2017
staff are really friendly and nice
Pros: the staff are very nice and friendly and the deal on the car i rent is so nice and cheap i will totally recommend this west end hertz .... but the hertz on BANFF totally disappointment .. coz i want to add road side assistant on my car i rent coz i a already in banff area and so i call the westend hertz the told me to go t banff and show them the car so they can add a road side assistant and i call this stupid arrogant guy on the phone i tell to him i will add the road side assistant and i am already in the building on banff hertz parking stall ..and he reply and shouting in the phone COME OVER HERE BRiNG THE PAPERS AND DON'T PARK ON MY STALL YOU NEED TO PARK SOMEWHERE ELSE ... YOUR NOT ALLOWED TO PARK IN MY STALL .... so i said ok i will go out and find some place to park and call you back and he start screaming in the phone DON'T CALL ME BACK JUST CAME HERE IN THE SHOP AND DON'T PARK ON MY STALL and start to tell him relax ok relax you don't need to shout on me on phone and he just hung up.... and i decide not to go this hertz ANYMORE coz he is fucking arrogant and idiot .... but not all the staff there are like that and didn't get his name and its only my experience ... i will never ever go there or call them again ..
24 May 2017
Pros: The person who was at the front desk was wonderful and professional
1 Jun 2017
Cons: when booking via Kayak the system changed my location from the airport to another location and there was no car ready for me.
22 Jun 2017
economical and reliable
Pros: Car ready on time. Excellent value. Got what we ordered.
Staff very helpful. Provided directions and came to the rescue when we prematurely put the keys in the after hours drop box and had left the windows down. Thanks guys!
18 Sep 2017
Cons: You booked me the wrong day
And then u didn't help me never again
1 Oct 2017
23 Oct 2017
Cons: you lied to me about the rental if you can call me I will explain steve galambos 5196603706 I tried to call you but could not get through to a human
3 Dec 2017
Pros: Nothing. My flight was delayed and then they cancelled my rental.
Cons: Terrible customer service. Cancelled my reservation because I was a couple hours late due to my flight being delayed
Pros: The staff was very helpful and friendly. The Nissan Altima was great and wonderful gas mileage
22 Oct 2016
Pros: really enjoyed driving the car i had the chevy trax
15 Dec 2016
Pros: Fast and easy. Good value for what I got
Cons: The car smelled like someone smoked in it.
30 Dec 2016
Pros: excellent customer service i will use this company again
5 Jan 2017
Pros: Great service very helpful and reduced my rat and upgraded me free for better comfort
8 Jan 2017
Very good service
Pros: Everything was good other than they do not offer winter tires if requested
16 Jan 2017
Great customer service
Pros: They had me on the road in 30 minutes. Great customer service.
13 Feb 2017
Pros: The service that was provided by the rental company was outstanding.
22 Feb 2017
Pros: These days you don't get an excellent service anymore, anywhere. The moment I walked in I was greeted immidiately and I was taken care off until I drove away, which was not a long process. Same service when I dropped the vehicle off and consistency makes a great customer service.
Pros: good people/ client relations; good vehicle.
No problems at all.
29 Sep 2017
Pros: No problems. Shuttle pickup was fine. Probably a ten minute wait. Not a big deal considering they were one third the price of budget rental right in the airport.
19 Jul 2016
Pros: It was great, super friendly people. Really quick ride to airport
Cons: Nothing I can think of it was all really well put together
22 Nov 2016
Another excellent rental
Pros: The staff are friendly and the service to and from the airport is quick and efficient.
It takes less time to check out your vehicle than with any other rental agency.
The car was clean, comfortable and well appointed.
7 Feb 2017
Pros: Great car - friendly staff
Cons: Hours of operation were limited, so shuttle service to the airport was not very convenient
19 Apr 2017
Pros: great deal, good price. go sabres
20 Apr 2017
Pros: Pleasant staff, clean car, efficient pick up at airport
Cons: Not sure of drop off process when office closed
26 Apr 2017
Money well spent
Pros: The people were friendly
The service was prompt
The vehicle was clean and waiting upon arrival
The price was right
Cons: The weather now if they could only fix that they'd have it made
Cons: Although the drop off was to be attended until 7pm, there was no one in the kiosk when we arrived at the airport well before 7. We went inside, the desk clerk took our paperwork and that was it. Upon return home, we had a phone message stating there was a scratch on the car and to call, but we could make out neither the name or the phone # of the guy who called. We called the only # we had for Avis in Edmonton and told them, we were unaware of any damage that occurred while we had the car. Hopefully there inquiry will show earlier damage, but both garages where we picked up & dropped off were dark, & no one accompanied us either place to look over the car.
25 Jul 2016
Pros: Very quick drop off. Friendly representative.
12 Sep 2016
Fast & convenient & no BS .
Pros: Speak up and drop off Was very fast and nobody tried to sell me any think.
Cons: I consider $760 for a smal suv without insurance a bit pricey but didn't had a choice at the moment.
16 Jun 2017
A lovely trip
Pros: Scheduled my pickup from the airport for 11, but they did not have a car ready ( I was 10 minutes early as my flight was ahead of schedule) I was upgraded to a B class car and loved it! May have changed my mind on wanting to purchase a jeep because I loved the Chevy Malibu so much. My first time renting a car, and was very pleased.
Cons: I wasn't offered any kind of km deal, which is fine, but it would have been nice if there was a package since it is roughly 400 kms from Edmonton to Jasper
2 Aug 2017
Pros: Car was really quite fuel efficiencent
Cons: The fuel tank wasn't quite full and the inside of the tank was disgusting, had an awful smell , I had to armour all everything before I could drive the vehicle
8 Aug 2017
Pros: Efficient check out and check in
Cons: The oil change light was on when I picked up the vehicle
21 Aug 2017
Fast and Friendly
Pros: The Avis rep was got us on our way in recorded time, and was a pleasure to deal with.
Pros: Everything went well. Great price for a one way rental
12 Nov 2017
Pros: Supposed to be full size but was a Hyundai Elantra. Which may be classified as full size but had zero head room and was not that comfortable for someone 6'.
15 Dec 2017
Quoted Rate Not Honoured
Cons: I am glade that it was just a car rental rate not honoured and not an air fare or I would really be screwed!!!
10 Dec 2017
Smoking smell in Car
Pros: Service is prompt. Get good service from staff.
Cons: Smell of smoking in the car. Being non smoker it is big putt off.
29 Apr 2017
The car was pretty dirty
Pros: Nice Jetta with great mileage
Cons: Got a rock chip - there was another one already there - they couldn't tell me what I'd be charged - so now I have to wait and hope they don't charge me more
9 May 2017
I didn't even get the car
Cons: I'm a 22yo driver, I have a defensive driving course and a safe backing course. But even with those qualifications the rental doubled in price because I'm under 25. I wound up just canceling it because of the 100%+ inflation rate.
Add in waiting 20minutes for someone to come to the front desk. Overall highly disappointed in this venture
11 Jul 2017
I would do it again.
Pros: Very economical for the rental, vehicle was not cleaned inside.
Cons: Booked a full size car and didn't have one. They upgraded me which was a plus but the purpose of the vehicle I chose was to save on gas and I received an SUV which basically ate anything saved.
Pros: Very courteous and friendly staff, pick up and drop off! Also got upgraded to a Jeep from teeny car......nice
Cons: Couldn't apply my CAA membership for discount?
16 May 2017
Thrifty car rental Edmonton International YEG
Pros: Nice car for the money, convenient location.
Cons: Telephone support from Thrifty's 1-800 number
Ws poor. Telephone Agent not fluent in English
Telephone agent thought Edmonton, Alberta
was near New York State. Thrifty needs a sign
indicating their presence at the airport
17 Jul 2017
Thrifty is no longer offsite!
Pros: Prices, car, drop off service was all great!
Cons: When I rented the car, it said the pick up was offsite and that I would have to take a shuttle. That wasn't true. It is now on site, but there are no signs, no emails, and no notifications that tell you that.
Because of that - I had to call customer service, ask airport officials and wander around aimlessly at the Edmonton Airport trying to figure out how to get to my rental car. It was very frustrating! It was a nice surprise to find out it was on-site but I wish the communication had been better.
18 Jul 2017
Ease of rental ...
Pros: excellent location ( pick up drop off (
Cons: excellent location ( pick up & drop off )
31 Oct 2017
Thrifty in Canada
Pros: Good customer service in airport; car pickup and drop off on site in Edmonton and Calgary airports.
Good Service renter Discount Motor; BUT BAD Service from Kayak website
Pros: Good Car, and reduce rate for collision waiver insurance when Kayak has in a way misled me to book through its system.
Cons: The actual provider is DISCOUNT motor, NOT Ace. Why Kayak system did NOT reflect this? Also Kayak misled customer and deliberately not clarifying collision waiver insurance was not included and gave impression overall rate was low. Very bad practice.