10.0 Excellent19 Apr 2017
Everything went perfectly!Pros: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!Cons: n/a
10.0 Excellent1 Mar 2017
Very good experiencePros: The staff in the pickup and return area is very courteous and helpful.
The car was exceptionally clean.Cons: Telephone service, needs work.
Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them.
In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
5.6 Okay8 Jan 2017
Not recommendedPros: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!Cons: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
9.6 Excellent5 Jan 2017
fast drop off, no hasslesPros: I loved the service, really friendly.
they let me choose the car on the fly.
no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
6.0 Good29 Dec 2016
Extra hour? Unfair...Pros: The car was new and perfectCons: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill.
I paid because of my rush to take my flight but I don't think this is correct.
10.0 Excellent4 Dec 2016
Pros: Good service, quick and easy pick up and drop off.Cons: Cost of rental was higher than preferred but lower than competitors.
10.0 Excellent30 Nov 2016
Pros: The truck drove smooth it was a comfortable ride.
9.6 Excellent15 Nov 2016
Free upgrade, surprisingly good gas mileagePros: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
10.0 Excellent13 Sep 2016
Great carPros: The car, stereo system, seats
10.0 Excellent13 Jun 2016
Easy processPros: Very friendly and courtisiuos personal. Really easy and quickly process