2.0 Mediocre9 Jan 2021
Pros: NothingCons: No car available once I got there, waste of an uber then I had to run down the street to try and make it to Enterprise before they closed. Staff seemed helpful to begin with, then just left me sitting there waiting time when they didn't have any cars. Never renting from that location again.
2.0 Mediocre7 Jan 2021
Pros: Easy to bookCons: Almost everything. I didn't have a mask and the guy behind the counter told me to go away. I was just dropped off by a uber and the nearest place selling masks was a 1 mile walk. He never offered to let me do the transaction outside. After I got in the car two minutes down the road a warning light came on indicating the car had been in an accident. I had to call HERTZ and photo the warning light so as to not be blamed for something I didn't do. When I got to the airport drop off no one was around and no sign for the key drop. I had to guess what to do and had no confirmation of an inspection of the car, just walked out assuming I did what I was supposed to do.
10.0 Excellent12 May 2019
Pros: Great car, quick service, good price.
10.0 Excellent19 Jun 2018
Pros: It was a perfect experienceCons: Nothing at all !!
2.0 Mediocre18 Oct 2017
INCREASED THE PRICE OF ONE DAY FROM $32 TO $139Cons: Horrible. I was forced to keep the car longer since I WAS DROPPING OFF LATE and they were trying to charge me almost 3x for one day. Horrible. Never renting from them again.
2.8 Mediocre16 Oct 2017
Cons: I did not like that when I went to pick up the car they charge me an additional $200 for a deposit in a sneaky back handed way. First they said I needed to swipe my card to verify that it was the one that was used in the online purchase, and told me that they were not going to charge me anything. Then they said that they where going to hold the $200 deposit until the vehicle was returned. The deposit was not release until 5 days after the vehicle was returned. Additionally, the vehicle was really dirty and the power supply did not work so i was not able to charge my phone.
7.6 Good3 Aug 2017
Easy PassPros: The staff was very friendly.Cons: Didn't tell us how the Easy Pass worked. I'm a german Customer so I didn't know. I Hope that I don't get a fine.
2.0 Mediocre30 Jul 2017
They didn't have the car size I neededCons: I had to cancel and they waited EIGHT DAYS to return my money.
4.8 Okay26 Jul 2017
Room for improvementPros: In person, the staff at the Fredericksburg, VA office were very nice and helpful. I dropped off after hours, and I realized that I forgot to refill the fuel, I called the office first thing in the morning and they allowed me to come back and fill it to avoid the $9.99 a gallon charge. Once I was able to find a location with a car for an exchange (due to car issues) they were quick and friendly.Cons: The original car I rented to drive from VA to IL had some issues, the major one being that about 2/3 the way through my trip, the RPMs were running very high, and as I accelerated to merge onto the highway it was rather shaky and loud. When I arrived to IL, the Fredericksburg office was closed, so I waited to call until the next day to see what my options were for my return trip. I tried 5 times the following day, and no one answered. The day after that, I decided to try the office one more time before calling corporate. They answered and said that I could take it to any Hertz in IL. I was in rural IL, so once I found a location that was still open (as in, not permanently closed), they could not guarantee that they had a car available. I then called another location (1 hour away) and they said they could have a car within an hour. I arrived approximately 1.5 hours later and they told me they did not have a car available, but directed me to drive across town to another location. Once I arrived, they had a car and it was a quick process.