Pros: MPG was good. Searched for car at the airport and online had several choices. When I chose one it had airport right by the address, so I booked it. The day before the flight Emily calls to confirm. I again asked if this was the airport. She said no, but said she would call them and move it over. No mention that it would cost about $100 more than the $157 it was already that included a $92 fee for returning at a different location. I get to Chattanooga airport and they have no record of my reservation. Had I not had the email it would have been worse.
17 Oct 2016
They didn't have a car.
Cons: I showed up and they said they were out of cars. They said they intended to call me and let me know but didn't. They said they allowed me to make the rental even though they didn't have s car because I went through Kayak. I won't be using Kayak or Enterprise again.
30 Oct 2016
Poor customer service
Pros: The car was good.
Cons: My flight was late and I tried to call. I kept getting agent must be busy. Tried a few minutes later and was told office had been closed. When I called the main 800 number I was told it was in the same cubicle as Nation and the agent could rent both companies vehicles when I get to Chattanooga.
When I landed I was told I had reserved a car in town and not the airport and the Airport rate was far different than the one I had reserved. I typed in Chattanooga when I made reservations and it was the only thing that came up.
My $202.00 reserve cost me around $495.00. It was after 11:00 PM and I was presenting at a conference the next day in another town. I was not in the position to argue.
If I treated customers the way I was her I would spend more time in court than managing the business. If I had customers at all.
Would you be happy?
31 Jan 2017
Did not have car I reserved
Pros: Reserved car but no car at pickup
10 Mar 2017
Not at airport
Pros: price of rental reasonable.
Cons: when I got car it only had 1/8 of tank of gas. Had to take time to fill up in pouring rain. Already running 30 min late because I had to wait to be delivered to off airport location.
Pros: Good price, friendly staff, car had nice amenities
Cons: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.
4 Apr 2016
Awesome Jeep for phenomenal price
Pros: This is the second time I've rented with them and both times I've gotten the free upgrade to brand new Jeeps! The Jeeps were immaculate and the service was very friendly.
13 Apr 2016
Doesn't accept ALL debit cards
Pros: The truck was well maintained and got a pretty decent deal.
Cons: They didn't specify that not all kinds of debit cards are accepted. Even when I attempted to pay my deposit and thought I had, the rep didn't tell me the card or the payment weren't accepted. Also if you are using someone else's credit card to pay, they have to be added as a driver even if they aren't driving or even going on your trip. That is ridiculous to have to pay the additional driver daily fee for someone not even driving!
Pros: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!
Cons: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.