Pros: Easy check-in and check-out. Very helpful desk agent who emphasized returning the rental car with a full tank of fuel. The key drop box for early morning returns was very useful. Glad to see an ice scraper in the car (and I used it) because I've had to use a credit card to clean the windshield on previous occasions with other rental companies.
Cons: No response.
7 Jun 2017
Cons: Poor customer service..
29 Nov 2016
Unpleasant Cust Rep with partial information
Pros: Fast process
Cons: The customer rep at ITH was very unfriendly and unwelcoming. She was not helpful when I asked her basic questions such as daily rate and billing.
Regarding the insurance, she says 'The care does not have any insurance on it, not even state minimum'. Some basic googling finds that to be a lie, but only after I had paid the extra premium.
13 Dec 2016
Pros: They were quick and didn't try to aggressively up-sell me on stuff
28 Mar 2017
Pros: Easy transaction; very efficient.
2 Apr 2017
Pros: Excellent price; efficient service.
22 May 2017
Cons: Car broke down, leaving me stranded for 4 hours waiting for a replacement.
22 May 2017
Pros: The staff at Ithaca airport was fast and friendly and the car was ready to go. The car got great gas mileage.
Cons: I was not expecting a Mustang. I would have preferred something more comfortable for a long road trip, maybe a sedan. Also, the car had a number of squeaks and groaning noises that made me worry about a possible breakdown. It was surprising that a late model car could sound so bad. However, the car ran fine and got me home without a problem.
25 Aug 2017
Cons: Service counter help could be more personable.
Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION.
Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.
4 Sep 2016
Cons: All insurances are bought, why young driver charge is still needed?
7 Sep 2016
Pros: Great customer service, speedy check-out process, received a clean and gas efficient car...I have no complaints!