Cons: This was my first time renting from this rental car vendor. I travel weekly and I rent cars on a regular basis with other companies. The initial service was quick, they took my id and credit card printed me out a receipt and sent me on my way. They gave me the bay number of my vehicle and I was off. There was zero discussion or overview about their rental policy. At first, I didn't think anything of it. Renting cars is pretty straight forward. I had my reservation that detailed out what type of car I was getting and the cost breakdown, so I thought that I was walking into what I reserved. (since there was no mention of any changes upon check-in) What I didn't realize was that I was walking into was an upgraded car what would cost me $100+ more than my reservation amount. I didn't realize this until I got my receipt upon drop off and since I drove it off the lot...there was apparently nothing they could do. I understand mistakes, but I have never experienced this type of misleading service. It is not fair to the consumer to allow for these misleading circumstances to occur. I will not be returning to this location or this brand again. There are many other rental car options who focuses on the well being of their customer and that is priceless.