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Great cabin comfort and entertainment. Very nice place to be.

Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable.

The food has improved.

Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant.

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful.

Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight.

Nice plane, lovely crew. A minor detail, but very pleasant: the ever-changing "mood lighting" in the cabin, the overall color changing every ten minutes or so. Surprising how much less boring such a small detail can make a space when you have to sit there for seven hours at a time. :)

Quick boarding, when it did eventually happen, almost 45 minutes late, due to late arrival of incoming flight.

I didn't like arriving at a different terminal and then having to walk through long corridors for nearly 10 minutes. I didn't like having to wait over 40 minutes for my baggage in a hall where the lights kept being turned off and on. I didn't like that there was no official there to apologise and offer some compensation, even in the way of a coffee voucher. I didn't like the fact that the luggage customer service guy couldn't get anyone in loading to answer his call, and that his only option then was to fill out a report. Not really much help to the guy whose wheelchair had so far failed to materialise. I didn't like the total lack of explanation or apology when it became clear that our luggage had seemingly been loaded on a later flight and that we were waiting for that plane to land. I didn't like that there are about 10 seats in the entire baggage hall, totally inadequate when a flightfull of people is waiting. Finally, I didn't like that it took 80 from the plane landing to my leaving the car park.

WE were delayed by a computer breakdown at Check in followed by the Captain informing us that some passengers had not turned up but their luggage was on board. We waited for a physical check on boar and then left the stand to taxi away only to be informed by the Captain that the luggage was still on board! We thentytaxied back to the stand for a fw more minutes to be told everything was correct.The passengers and luggage were matched.

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.

Assigned middle seat away from my friend who was also assigned a middle seat. Overweight sprawler on either side made for incredibly uncomfortable flight.

It was on time

No entertainment for adults

First class cabin, not as good as some middle eastern airles but, nevertheless good.

4 hour delay on takeoff

Gate staff controlled the gate area with regard q'ing an priority boarding. Cabin crew were friendly and professional. Flight departed on time and arrived early Breakfast was server 75 minutes prior to landing, allowing for a longer sleep.

Old cabin , old IFE , old seats Arrived early , even with the usual Heathrow stack, held up parking at gate due to departing aircraft in the T5 Cul de sac

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really

Ease of boarding Quick flight Good crew

Baggage started to arrive at 13.30 , however the final bags did not arrive until 14.20. We were advised by handling agents that baggage had to wait until the inbound aircraft we arrived on was pushed back and on its way to Heathrow. Baggage delivery took as long as the actual flying time

Crew were courteous and efficient

Heathrow security undermanned; flight 30 mins late

Foot space obstructed by poorly placed seat fixtures. Entertainments not available until after takeoff. Other airlines have made available for the entirety of the flight. Safety instructions not great, to be honest i do prefer the american airlines overblow saftey films. Control for entertainment placement meant when trying to sleep youd end up turning them on again. Touch screen would have been better. No internet as far as i could tell.

Pleasant crew, quick boarding.

Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped.

Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay.

A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible.

staff, airport

delayed boarding

The boarding at Gate C 31 was terrible, There were a lot of other people in the boarding area waiting for a flight to Budapest and the area was congested with a total lack of seating.

One hour late

Friendly crew in business class

Bed was angle lie flat. Meal service dragged on for too long.

Was good except for the food.

The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad