Cons: I don't like being charged an extra $13 per day to add my spouse as a second authorized driver. That doesn't seem fair. The company is not assuming any additional liability - why are they charging me anything?
Cons: We rented a minivan from this place. It was the lowest line of the minivan and old. I was surprised it had automatic windows. No air conditioning in the back. We hoped to save some money, thinking all rental agencies were the same. We were wrong. We ended up spending more money on an inferior product cuz they charged us to have an extra driver, where most places will allow you to include your spouse.
The car was falling apart. the lining inside was coming down and one of the interior lights kept falling down too. Halfway thru the trip (we were there for a week), the unlock button on the remote stopped working. Luckily the key fob was new enough to have an actual key in the remote fob. So, we had to unlock the door manually everytime from that point on.
Overall, it was a mediocre experience. I wouldn't use this company again.
Pros: Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.
Cons: Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.