Car hire at Lihue Airport

Pros: They tried to charge us $50 for returning a Jeep with the roof down despite never having informed us this is an activity that we would be charged for. Either inform us or don’t charge.

Pros: The front desk is very mean

They scam you into an upgrade....beware!

Pros: They were friendly while they apologize for giving your car away and only having to "upselled" you.

Cons: They will give your car "away" if you are running late and then only have higher end vehicles that they upsell you on. Happened to several people, seems like a pattern-even though you have a non-refundable deposit -they will give your car away if an hour later than time you designate. Class action anyone?

Understaffed with old dirty cars

Cons: It took 45 minutes to check-in. The car has 38,000 miles and the interior was dirty. The car also made a bad news upon excelerating.

God not have any cars when we arrived

Pros: No much

Cons: To wait for my pre-paid car and wasting valuable Kauai time in their office for someone to bring back a car.

Advantage in lihue is horrible

Cons: Took one hour past my scheduled pick up time because car wasn't ready. Instead of letting me cancel without a fee because of their mistake, they lied,charged my card and made me wait. HORRIBLE HORRIBLE HORRIBLE. BUNCH OF LOSERS........

Overall it was fine, but the car had roaches

Pros: The price was a good value, however they did not have the car we reserved when we checked in. They did however give us a free upgrade to make it right.

Cons: Unfortunately the free upgrade had roaches in car. This is common in Kauai, but you would hope that when they clean the cars they would notice this before giving it to the next customer. Drop-off lacked clear instructions or signing.

Meh

Pros: Relatively inexpensive rates if you don't pay for any add-ons or upgrades.

Cons: Car was covered in scratches, had a cracked bumper and was missing pieces. The tires were nearly completely bald- not good for a place where it rains daily. Considering the car was 5000 miles past it's recommended service mileage, it was no surprise that the car ran so terribly. The shuttles to and from the airport are much less frequently than other providers and most, not all, of their employees are rude.

Pros: The woman checking us in was great.

Cons: The car was in rough shape. Lots of dents, scratches, the rear axel made a grinding sound, the sunglass holder held together with scotch tape (literally). Then they tried to pin some of the damage on us when we returned the car. Fortunately, we took a bunch of photos and videos before taking the car, and once we showed them the original photos, they backed off and let us leave.

Cons: First, when I rented, it started that they were in the terminal. They are not. You have to take a shuttle to all of the car rentals. iThe pickup experience was shady. First, they gave us a pencil to mark all of the dents and dings on the car. We went back and asked for a pen. Once we had left the airport and driven a few miles we noticed the the car was almost empty. The rental contract stated that the car had a full tank. Of course no one answered the phone when we called so we had to drive all of the way back to the airport and have the change the rental contract so we were not responsible for a full tank. Not cool.

Cons: When I picked up the first car everything seemed fine. Then that night I realized the car was crawling with Bed Bugs. So of course I returned the car first thing the next morning. What they did not tell me was that they would charge me $200 for not refilling the tank even though it was not my fault the car was crawling with bugs. They do not have good customer service at all and did not care to help us.

DO not use

Cons: They quote a price online ($310) and then request a significantly higher amount in person ($490). For a car for one week. I am surprised this practice is legal. The bigger companies budget, enterprise quote you something slightly higher online but then that is the amount you pay, no hidden fees or taxes.

Not airport counter or car pickup. Take Shuttle Bu

Pros: not much to list.

Cons: 1) When I've booked Advantage it had listed as airport site booking counter and car pickup. Where as Advantage is located at offsite airport like other rental companies and this requires a shuttle bus ride. I have to wait for 30 minutes to get shuttle ride, when I reported this to booking clerk she said 'they've just one driver'. 2) the car rental I got was a full size and that had 25k miles. It had worn out tires. 3) This car was not clean and had golf ball size dings prior to taking rental.

Pick-up Person was fantastic; car should not have

Pros: Great workers

Cons: Too expensive for a cheap car. Bring down prices for more customers to go to your company.