10.0 Excellent25 Jul 2022
Need to clean their cars a bit better as inside of windshield was filthy. But they did upgrade me at no extra cost which was nice!
8.0 Excellent10 Jul 2022
Very nice counter lady , but there was only one….many people in line , had to wait about 30 minutes to do paperwork before pickup….Kauai that’s why , but still……
2.0 Mediocre8 Jul 2022
My rental experience in Kauai was very poor, in stark contrast to a very positive experience I had with Hertz in Maui. We paid more in Kauai for less rental days and received a much more inferior vehicle. It was six years old, had no car play, and was covered in dings and some rust. But the worst part was the customer service. The rep wasn’t friendly at all. She added charges to our rental for roadside service and insurance, even though I didn’t agree to them. When it came to roadside service, she asked do you want the “Good,” “Better,” or “Best” package? She never said I could choose none of the three. Then I had to sign the credit card terminal before seeing what I was agreeing to. It was only after signing that she gave me the itemized rental agreement. I complained about the charges to someone else, and they eventually removed them. But the rep who helped me this time was also rude and even condescending. She asked me why I agreed to the charges if I didn’t want them, even though I already told her I didn’t agree to them. Then she told me, “you need to read the contract before you sign.” As I mentioned earlier, the credit card terminal they have you sign doesn’t show or itemize what you’re agreeing to. Bottom line: I would NOT rent from this Hertz location again.
10.0 Excellent23 Jun 2022
Exceptional visit! Helpful staff. Quick and easy booking, pickup, and drop-off!
6.0 Good12 Mar 2022
It took too long waiting inline to pick up the car.
2.0 Mediocre26 Jan 2022
My car broke down in a very dangerous highway and they took a while to get me transportion. No fees waived or anything at least for the inconvenience. Really messed with my vacation!
2.0 Mediocre24 Dec 2021
Hertz packed our threesome family into a Chevy Spark. As unsafe and uncomfortable as this was, we were determined to make the best of it. We would've appreciated a little better customer service than what we were given initially at Lihue, Kauai.
4.0 Okay15 Dec 2021
i was given a camaro, 2 doors, not good, cant easily fit big luggage in the trunk and through the door to the back seat. I don't like sports cars. I also asked you guys to include my gold membership with hertz so i could just get car and not stand in line and no one ever replied to my email.
10.0 Excellent19 Aug 2017
Price was lower than quoted. I had a small accident with two small dents and they were very reasonable.
5.2 Okay14 Aug 2017
Hertz needs a better workflowThe car was fine. The staff is very reasonable and friendly given the challenge at the Lihue-Kauai location.The shuttle buses are too small to accommodate the demand after a flight arrives, so you may have to wait several shuttles to get onboard and to the rental car location. Once there, the line is slow--- not uncommon for rental agencies, but one would think they could figure this out. Most damning, After waiting in line for the rental car and getting the paperwork finalized, we had to wait another half hour for the car to be ready. They said it was being cleaned. We waited with another 40 people. There has got to be a better way to run this location. There's either a management problem or a shortage of employees.