Pros: Did not like:
Received the car with an odd quantity of fuel, was hard to know how much to put in to get it back to that mark. Had to pay $40 for a quarter tank basically, which is easily how much it costs to fill up the entire tank. Annoying.
The local phone number is the office, which is not near the actual pick up. It was closed so the outgoing mag should have told me that to reach the office where the cars are, call this number. There was no way to contact them in this scenario.
11 Jul 2016
Pros: Pickup was simple. Budget had my reservation and was a very smooth sign here process. As a repeat customer I expect service to be on "Island Time". Put on some sunscreen and relax.
15 Aug 2016
Pickup/Dropoff lengthy - extra charges for additio
Pros: The base price was good.
Cons: It took an unreasonably long time to actually pickup the car. The vendor is understaffed. They are quite particular about taking the time to mark off scratches on your vehicle which gives you the impression they are going to be difficult if you add any yourself. Such paranoia leads you to go over the vehicle yourself at pickup and then you find even more things they have missed off. While the base price was good, the charge for additional drivers was terrible and quite unnecessary - we didn't have extra insurance so we were paying only the vendor. Only one person can drive the vehicle at a time so whether myself or my wife does it...shouldn't cost extra per day.
22 Oct 2016
Pros: The price was by far the best on the island. Other people thought the same because after our flight landed our line at budget was 10 people deep while the other companies had maybe 1 person . Make sure your credit card has car rental insurance then you don't have to pay for their expensive insurance.
Cons: The initial wait in line was long.
11 Dec 2016
Pros: Very nice people
Cons: Wish u could buy liability insurance
Cars are a little dirty but it's for scuba diving so...
20 Feb 2017
Pros: Car was fine performance wise, but exterior wasnT cleaned
5 Mar 2017
Pros: Very nice service. The car was a definite asset on the island.
13 Mar 2017
Smooth and easy
Pros: It all went really well. Thanks for making it effortless.
terrible!! booked car 3 months in advance and told
Cons: Booked 2 separate reservations for avis trucks on kayak , 3 months in advance. At airport we were told avis had no cars, there were 10 other groups told the same thing. Crazy!!!we were told to go to budget which merged with avis but the rate was higher plus insurance made it all $150 more per week per truck. Plus the truck had a broken tailgate. And was a pos. We are scuba divers and needed to gear up on the tailgate. My tank and bcd fell right off.
Bad experience with kayak and avis
14 Feb 2017
I had a reservation but Avis ran out of trucks!
Pros: Nothing good about this reservation
Cons: I had a reservation. When I got to the window after traveling for more than 12 hours, I was told there were no cars available. The person behind the counter didn't speak English. She said "Boogit" several times and pointed to her left. She sat on the chair pointing until I finally realized it was Budget. Boogit did have cars but they charged me more than I was quoted on the reservation. Isn't Avis and Budget owned by the same company? Seems like bait and switch to me. I didn't have a choice and payed the higher price.
20 Feb 2017
no cars available & we reserved 3 months in advanc
Cons: We had 2 cars 2 separate kayak reservations and no cars. They were 10 cars short. Lots of upset people. We were lucky to get a car at budget but of course it was more money than our reserved price. I called budget and they said it happens all the time because they can't predict how many no shows....so they take reservations without having enough cars.