Pros: My family was on a ferry from Martinique that was delayed by 3 hours through no fault of our own and by the time I called using a bystanders phone for the car (there was no desk at the airport) I was told it had already been rented and there were no ther vehicles.
This was the day before Christmas eve and we were completely stranded and had to book another hotel because we couldnt drive to the original- completely losing our money. There were no available cars at other companies due to the holiday traffic among tourists. Thrifty made zero attempt to contact me and instead said I should have contacted them even though I had no local phone service/was on the open ocean/in the no cell phone use immigration line- and there were no directions to call or any rules on when a car would be rented if no show. The employee I spoke with offered no additonal help to our situation and refused to provide her name to me for the record. In short it was a disastrous experience.
This branch should modernize their business operations to foreign tourists who expect a much higher standard than what is currently provided. It is not the Thrifty company I know and use around the world. Kayak should also do a better job of specifying branches that have special rules such as no desk at airport and rules about renting if no show.