1.9 Horrible20 Jul 2021
They didn't accept the price for the insurance that you guys were offering I ended it up paying more money for covering the car this is not good for any customer I won't rent any more a vehicle with you guys
1.9 Horrible22 Jun 2021
I booked a car rental with Budget and when I arrived at the airport pick-up location, they had already given away my reserved car. I had to scramble to find a last-minute rental with another copmany.
2.0 Mediocre1 Jun 2021
Rude staffer did not honor the reservation, did not have the car available. I had to go to the Hertz counter and pay a same day rate, spending a fortune.Everything. The reservation was worthless.
2.0 Mediocre24 May 2021
The car should be illegal to rent. It was filthy dirty, had no wiper blades or windshield fluid, the steering wheel barely worked and the car vibrates when I went in excess of 30MPH. The airbag light was in so that also would not have deployed.
2.0 Mediocre3 Apr 2021
Maybe I didn't reserve the car with enough anticipation because when I arrived to the airport, the agent said there was no availability. I was puzzled because I got two confirmation emails stating I had a car reserved. But the agent said I need to reserve at least 24 hours in advance. They had no cars available. I got no car. I had to call car insurance to reimburse me my money.Car agency and Kayak need to have better communication and coordination so the client can know what to expect by arrival.
2.0 Mediocre23 Mar 2021
Nothing at all, it’s a rip off, they don’t give you options at all,car was dirty inside and out, no gas, not what I reserved, and the insurance I bought when made the reservation it’s NO good but theirs is the best!! I don’t understand if it’s a Budget franchise and they are all over the world the insurance from the USA and Bidget is from the USA some they make you buy theirs and make more $$ Now I have to call and get my reimbursement I hope I can get it back but I will NEVER rent from them again lCustomer service and options from the beginning
6.0 Good19 Jan 2021
The staff was very friendly and efficient.The car pickup is not actually on airport as advertised, but a short drive away across the highway. Drop-off is at the airport. The car I got was in need of some maintenance. Various door lights came on and off while driving, with beeps. The handle to open the fuel tank is loose and pops off. The drivers seat was a little ripped. This vehicle was in need of some maintenance to address those issues or time to go to a lower quality rental agency, and an appropriately reduced price.
2.0 Mediocre28 Nov 2016
Bad transaction. Budget did not have the car thatWhen I went to the counter, they did not have the car that I reserved.
2.0 Mediocre10 Oct 2016
Lousy experience -It located in the airport. Thats the best thing i can honestly say about them.They did not have the car type i expected and had to drive a lower car. The car was not washed, and had a bad sensor where it was beeping every 10 mins. The beeping came from the open door sensor. Yet all doors where closed. Also i got over charged. They toldme one price and at the end om my 3 night rental the game me a different price. Please be diligent and have everything in writing. They tell you one thing and do another thing. Rule of thumb, check your final price before taking the car.