Cons: Kayak search did NOT reveal rental agency was offsite. Switching site to airport doubled the cost. If not for call day a few days before, we would have been stuck finding transportation to Enterprise location at additional cost.
26 Oct 2016
Pros: Car was new and was a great ride
Cons: Your website did not disclose the original rental location was off site of the Sioux Falls airport causing an emergency last minute change in the reservations and a significant increase in the cost of the rental. I went back and doubled checked your website and it never disclosed. As a matter of fact, the search tool specifically showed the airport as the rental location. The confirmation showed the street address of the offsite location, but there is no way I could have known it was not the airport. If not for checking on the reservation a few days before, we would have shown up and had no car.
14 Dec 2016
Cons: Reservation at airport got moved to location across town due to lack of cars at the airport. This location closed before my flight landed and wouldn't do anything but cancel the reservation.
9 Jan 2017
Cons: First of all would not let my husband pick up the vehicle when he had taken time off work so could pack and get ready. Put us late leaving as I had to go after work to pick up car. Then they did not have the car we rented, a full size and wanted us to take a large SUV gas hog on a long road trip or a minivan. All we wanted was the car we had rented but got stuck with a minivan.
28 Oct 2016
Great customer service!
Pros: At both locations the customer service was fantastic. Very respectful and friendly. Thank you!
21 Oct 2015
Pros: The droopy was fast and painless.
Cons: The billing receipt was confusing.
18 Jan 2016
Enterprise out did themselves!
Pros: Very inexpensive, especially for a 1-way rental. Gave me a 4-wheel drive SUV as an upgrade for free due to snowy weather & bad roads. Great customer service!
4 Apr 2016
Hard sell not appealing
Pros: Vehicle was clean and full of gas. No issues with vehicle.
Cons: The hard sell to purchase the insurance gets old. I rent quite a few vehicles and do not need to purchase the coverage. They go on and on about how you need it.
4 Apr 2016
Pros: Great check-in service, they had everything ready for me when I arrived, very fast, good explanations, clean ride (inside and out) and just overall great experience.
Cons: The brakes squeaked on the pickup I rented, but that wasn't a big deal... just a minor annoyance.
22 Jul 2016
Only Credit Card?
Cons: I wasn't aware that you needed a credit card to rent a car. I don't rent cars very often and I've been in Japan the last 3 years so I couldn't tell you the last time I rented a car, but I used debit in the past. When I got to the counter and found out that I couldn't get my rental to drive across country to visit family, I had to go through another place and it ended up costing me 3 times the amount. Was very frustrating.
Cons: I'm sending a letter to Corporate with my complaints.
26 Sep 2016
Car was not ready when I arrived. I had to wait 20
Cons: Car was not ready when I arrived. Reserved for 9 got there at 10. Girl at counter was unhappy and kept telling me might people did not do their job. I waited 20 minutes to get a car.
9 Nov 2016
Never using AVIS OR Hertz again if at all possible
Cons: Ordered a car for an employee like I have 50-70 times this year... Many with AVIS and Hertz... For the first time could not pick up the car with the same corp CC as all the other times with no problem as none of our cards have employee's names "embossed" on the card... To add it was 10:40 pm and no way to fix the issue... No help from anybody other than call back in the morning... Then the rate goes from $70 to $350 as all of a sudden they are "out of cars..." even though the one we reserved was sitting right there waiting for us...
Cons: First car had super strong smoke smell. Second was just faint. Annoying, but we had a funeral to go to. Major gripe was on return. Flights were cancelled and to get home we needed an alternate airport. Cost us a six-fold increase in price despite returning only two hours late. Felt we we had insult added to injury. Will think twice before using this company in the future.
3 Dec 2016
Cons: I was rejected because I had a debit cart instead of a credit card.
12 Jan 2017
Pros: Receiving the vehicle was easy, and returning it was even easier,
Pros: They vehilce was clean inside and out. It rose smoothly. But it was a newer car so that is to be expected
Cons: I had a reservation for the rental. I got to the Alamo car rental place in Sioux Falls South Dakota, at 09:00 instead of 12:00 to pick up. The lady never told me there would be a charge for early pickup. I would have waited till 12:00 . Not a big deal. I was quoted $138.00 for a two day rental of the vehicle. I got charged $271.00 for the two days. So they took out $500.00 + out of my bank account. When I returned the vehilce in Fargo North Dakota, the same day ( 4 hours later) they ended up charging me the original price of $138.00 for the one day..... If Alamo car rental just doubles the reservation amount every time I will not be renting from Alamo again. Also when I picked up the vehicle from Sioux Falls, when they gave me the keys they guy said "is it you that rented the shi**y sonic? It is a peice of sh*t"
31 Oct 2016
Pros: Everything. Car made our trip even better.
Cons: Nothing. If I were to answer this completely accurately, I would say the only down side was that the car wasn't mine . It was excellent.
Cons: Was quoted $213; charged over $400. Asked if I had noted the mileage on the vehicle and made me feel in error that I had not. I will be much more vigilant the next time that I rent a car from someone else...