Pros: Forgot to turn in my key and was not belittled for doing so. Given instructions on how to best and quickly get the keys back to Medford where I left the car.
Cons: FEDEX charged $72+ to send the keys from Denver to Medford. They got them there, and I am grateful, BUT come on, I feel that is pricey.
19 Oct 2016
Pros: The rep from a rival car rental agency helped me with my dropoff because the Enterprise rep was busy with another customer.
13 Dec 2016
Cons: Creepy people watching me when I dropped the car off after hours. There were other people dropping off their car who either called the police or Enterprise because I'm not white and was waiting in the car to be picked up by family and they spied on me. And then another truck came and spied on me once they left. It was gross. I can't wait to get back home to Canada.
17 May 2017
Nothing to give
Pros: Nothing to give
Cons: Nothing to give
11 Jun 2017
I didn't make it there because I couldn't rent the car in Oakland.
Pros: How should I know?
Cons: That I couldn't drive here.
30 Jun 2017
Customer care was outstanding
Pros: The office was actually short n vehicles when I arrived to picked up my reserved vehicle. The staff assured me they would find a suitable vehicle for me. It took about an hour or so, but they found a huge upgraded vehicle and then for our inconvenience they also gave us a full tank of gas and a 30% discount from our original quoted price.
Cons: They somehow didn't have enough vehicles on the lot for a reserved vehicle.
29 Jul 2017
Cons: Enterprise will pick you up... only if they feel like it. We ended up having to take public transportation to pick up our rental which wasn''t a big deal but did add to our commute time. When we got to the rental site we waited for 45 minutes and then were given ridiculous options for car rentals; we needed something small and fuel efficient and there was nothing available. Everything worked out in the end, but it wasn't a fun experience.
19 Sep 2017
After hours drop off?
Pros: Friendly people.
Cons: There could have been better signage as to how to drop the vehicle off after hours, it would have saved me a trip.
21 Sep 2017
Great car, unorganized staff.
Pros: The car we got was nice and very comfortable.
Cons: Even though we had an appointment, we waited over half an hour for our car during pick up.
22 Sep 2017
Loved the SUV!!!
Pros: Friendly staff, no wait. Easy drop off
Cons: check out found out there was a airport tax fee ... our rental price raised $100 atleast when we checked out and dropped it off
Cons: I arrived right at 2pm on Saturday and the staff said that they were closed and would not provide service. I couldn't even get my car. They were there... just didn't want to serve me. There was another women that was there at the same time and she had the same issue. Poor service. I ended up cancelling my car.
15 Jan 2017
Make sure your gas tank is full before leaving the
Pros: Close location to my house. Affordable prices through kayak.
Cons: I had to do my own run through with the car. When I received the car the gas tank was not full.. upon returning the vehicle I left the tank where I found it plus a little more. When they now did the run through, they come back and tell me to fill it up. I explain to them that it wasn't full when I received it and they proceeded to tell me the extreme gas refilling price. They need to work on further preventing those situations. It was inconvenient and made me spend money that I rightfully didn't have to.
Worst staff and they don't respect reservations!!!
Cons: They didn't respect our reservation, they told me I could pick the car at 6 and they closed the office at 6, didn't tell me they didn't accept debit card and we had already paid for an insurance but they said they didn't accept it and we had to pay for another one. Worst service ever and a waste of time and money.