Our reservation was denied and no alternative was offered, rude
Pros: Did not have time to see the rental reservation completed.
Cons: They were discriminatory, unprofessional, a young guy and a young rude girl. They left us with no car in a foreign country with 2 kids.
We had to rent with a competitor.
Sound unbelievable but it is all truthful.
The mismanagement, totally unprofessional, disregarding for the customer, we felt discriminated - we can go on and on.
How difficult was for them to give us another vehicle.
I hope this was just us.
Cons: Everything. I had a reservation and they didn't explain anything during my reservation but apparently I needed to contact budget and have forms filled out 3 days prior to my arrivall date. They said they tried contacting me which is a lie. I never received a phone call or an email regarding this information.
I was stuck at the airport for 8 hours. Worst experience of my life.