3.9 Mediocre4 Aug 2021
Please note that this location closes at 12 noon on Saturdays.
10.0 Excellent7 May 2021
The staff was friendly and willing to help us, we had a great experience, the drop off staff at Louisiana Ave were extremely helpful
10.0 Excellent24 Dec 2020
All staff members were fantastic and helpfulThe price Paid $140 for two hours
9.6 Excellent17 Sep 2020
the staff (Tanisha?) was very friendly and personable when i picked up the vehicle. She also waited a few minutes after closing time for us to arrive. When i called and asked if we could return the vehicle to the airport, she was very accommodating and asked about how our visit was with our grandchild. She's a good representative for Hertz!The new location was hard to find as there wasn't a sign at the road or at the entry to the shopping center. A sign is needed at both i and the customer who followed me had a hard time finding the location. I understand this is a new location and perhaps there hasn't been time to install a sign, but it's needed. thanks.
9.6 Excellent13 Sep 2020
Staff was efficient and friendly at both pick up and drop off, which was different locationsOne way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the future
10.0 Excellent6 Sep 2020
Brittney, was a superStar
8.8 Excellent19 Aug 2020
6.4 Good3 Aug 2020
Had issues with booking company not putting flight confirmation on reservation so there was no car when i landed in waco,tx. Had to wait 2 1/2 hrs for family to pick me up leaving me stranded with 2 young children.had to get a refund for that reservation and pay for a new one out of dallas tx. still have not got the refund back its been 7 days or 5 business days
8.8 Excellent31 Jul 2020
The lady at the counter was extremely helpful and kind. I was glad she was there when I returned the vehicle so that I could thank her in person.I was disappointed that on my last day the tire pressure warning light remained on the entire way back. I did call Hertz and they said I could exchange the car in the Tulsa airport, but I decided to keep driving because the car felt the same and did not have a flat tire.
2.0 Mediocre22 Jun 2020
NothingHad the car we requested available. This is on Kayak, not the rental agency.