Worst rental experience ever
Pros: Nothing was likeable.
Cons: The Dollar shuttle never showed up at the Detroit airport, and it was really cold outside, so a shuttle driver from a rival company offered to drop us off as it was on his route. When we got to the Dollar/Thrifty rental place, there was one agent working the counter----at 6 PM the Tuesday before Thanksgiving. The line was huge, and people at the front of the line told me they had been waiting for over two hours. When customers got upset the Dollar representative screamed and threatened to cancel their reservations. People repeatedly asked to speak to a manager and they refused to locate one. I used my smartphone and booked a car with a rival company for $300 more and walked over to their building and only waited five minutes in line. I must have seen 10-15 other families/individuals do the same thing once they saw the abysmal situation at Dollar. I will never book a car with Dollar again.