Cons: it had a flat tire when I picked it up. That was not OK.
22 Sep 2016
The car was great, but I was not made to feel welc
Cons: The staff were not particularly friendly and did not appear to be well-trained in customer service. When the credit card machine would not read my corporate card, the staff member was not particularly sympathetic about the situation and was prepared to end the transaction without my rental. Apparently this is corporate policy now, because she had no way to key in my card number, but she wasn't friendly or understanding about it.
10 Oct 2015
Pros: Shuttle to airport
Cons: The associate trying to sell all of the add pns
13 Oct 2015
Go to Alamo instead.
Cons: Go to Alamo instead. Dollar tricks you into saying yes to insurance that is not mandatory. For me, that resulted in a rental cost that was nearly three times what appeared in the online reservation. Then they hold an additional $200 on your credit card. So, had I been stupid enough to carry out the transaction, the $103 charge I was expecting became a $500 hold on my card. I said no thanks and went to Alamo, where they don't hold the additional charge and they don't try to trick you into insurance that heavily inflates the rental cost. The charge they submitted at the time of the reservation was the real, actual final charge. They're also really nice and they give you bottled water (Alamo, NOT Dollar).
20 Oct 2015
Everything good except the false price
Cons: Kayak said the price would be about $79, and it ended up as about $89. Kayak said it would be $20 per day, and Dollar charged $25. I'm not if this is Kayak's or Dollar's fault, but either way, that sucks.
2 Nov 2015
Pros: Great customer service low price!
6 Nov 2015
Easy check in
Pros: Easy check in and check out. Everything was nice.
27 Nov 2015
Cons: I wasn't able to rent a car from Dollar,because of their new policies against using debit/credit cards. Additionally, Dollar wanted to charge a $350 deposit for a $78 rental. I was forced to find another company to rent from at 1 am.
30 Nov 2015
Worst rental experience ever
Pros: Nothing was likeable.
Cons: The Dollar shuttle never showed up at the Detroit airport, and it was really cold outside, so a shuttle driver from a rival company offered to drop us off as it was on his route. When we got to the Dollar/Thrifty rental place, there was one agent working the counter----at 6 PM the Tuesday before Thanksgiving. The line was huge, and people at the front of the line told me they had been waiting for over two hours. When customers got upset the Dollar representative screamed and threatened to cancel their reservations. People repeatedly asked to speak to a manager and they refused to locate one. I used my smartphone and booked a car with a rival company for $300 more and walked over to their building and only waited five minutes in line. I must have seen 10-15 other families/individuals do the same thing once they saw the abysmal situation at Dollar. I will never book a car with Dollar again.
30 Nov 2015
Cons: Dollar does not accept debit cards for rentals. This "new" policy is only available via handmade sign sitting on rental desk.
Pros: The price was very good and the service was friendly.
19 Sep 2016
Pros: The Patriot was good for the money.
Cons: THE LINE TO PICK UP THE CAR WAS ATROCIOUS. I waited for over 40 minutes in line just to spend two minutes renting a car. I will never rent from Budget again. How on earth is there not an electronic check out yet? This is 2016. I should not have to wait 40 minutes in line for ANYTHING, much less a shitty rental SUV.
2 Nov 2016
Smooth Check in and Check Out Process
Cons: They charge twice as much for car insurance at the counter versus prepaying for it ahead of time on Kayak.
4 Jul 2016
Cons: 45 minute wait at the counter. 20 minute wait for shuttle after drop off.
11 Jul 2016
Cons: Watied over 30 min at pickup
12 Jul 2016
Pros: We reserved a van, and got one
Cons: Very long wait to check in. Very busy
25 Aug 2016
Pros: The car
Cons: We were unable to contact anyone at Budget. We forgot our dog carriers in the car, called several numbers including the mangers emergency number. We neither reached someone nor did we get a return call. IF the car had been cleaned the carries would have been found before the car was sent out. So that would be two failures. One no way to contact the Detroit office and two not cleaning the car.
30 Aug 2016
Cons: Waited over an hour. Car smelled terrible
4 Sep 2016
Pros: I'll start by saying my car was great! Late model, features such as Sirius, Bluetooth connectivity, nice large displays, power everything and a good price via Kayak. But if you're asking about the overall rental user experience, unfortunately Budget was poor to below average.
Cons: I arrived uneventfully via a red-eye at 5:50a and after drop-off by the courtesy shuttle and there were only three or four folks ahead of me. Quickly, the line tripled. No greeting or word on what the delay was; two folks exited the line, another was audibly/visibly upset and fifty minutes later I arrived at the front desk. Only then, did I find out what the issue was -- THE COMPUTERS WERE DOWN.
Probably the lowlight of the visit was (while still in line) was a woman breaking in over the loudspeaker yelling "Tell your customers to have their paperwork and ID ready BEFORE they come to the front gate!!!!" Incredibly rude and unprofessional.
Upon arrival the attendant gave me more bad news, my vehicle was not ready and had to be found and prepped. 15 minutes later as I waited outside (not really sure where to wait), a third car pulls up and a guy gets out. As he walks away, I ask which car is mine (as another guy was also waiting for an SUV). He said yes, and after growing gray during a LONG wait, I was free to start my trip.
This experience should have been handled with a little more professionalism which could have helped, but there didn't seem to be a process in place. And for this reason, I wouldn't go Budget again. Ugh.
6 Sep 2016
Pros: The car was new and fully equipped for a compact. it was very clean and comfortable for the long ride.
Cons: The shuttle pick up was not timely. There were several taxes and fees that I paid on the vehicle from its base price.
Pros: Customer service agent was great. Very friendly, efficient and kind.
11 Oct 2015
Pros: Signage was poor and BOTH picking up the car and dropping it off was confusing and irritating. Understaffed office led to long waits.
13 Jul 2016
Cons: $30+ surcharge, will ask for a refund on the extra charges
5 Sep 2016
Cons: They would not work with my insurance co. To insure the car. Driver side mirror not adjusting. Very dengerous.
19 Sep 2016
Pros: Fast and easy
3 Oct 2016
Pros: Name booked online did not match company logo.
Cons: Employees could not find reservation. They were rude, they said out loud that they hated my type of rental. When Car was returned met with more rudeness from check in guy. At one point he walked away from me, refusing to talk or let me know what was taking so long to return a vehicle
20 Oct 2016
No cars on the lot!
Cons: There were many people there who took the shuttle from the airport and were waiting in the small, cramped office "waiting for cars to arrive". They had NO cars on the lot.
20 Oct 2016
Pros: I went 2 times to pick up the car and I did not find a car
31 Oct 2016
Poor Customer Service
Pros: Car was comfortable and cheap
Cons: Cars were not ready when we hot there. Staff horsing around in full view of customers. Was not given a sign off that everything was okay with the car return. The 2 staff members hardly looked my way and did not even check that I returned the car in good condition.
17 Nov 2016
Pros: I arrived at on time and they had no cars to rent. No idea when one would be returned, serviced and given to me. I had to take an Uber which was actually a cost savings.
Disappointing performance by Payless for my first rental.
Pros: The employee and her manager were very friendly and they went out of their way to accommodate us. I was amazed since I have not had this kind of service at other rental car agencies.
2 Aug 2016
Pros: The car was clean and nice.
Cons: The lines were long. Adding spouse as driver would have required additional $10/day, so made this unaffordable for the long rental period. The electronic process didn't work, so we ended up in the in-person line anyway.
28 Aug 2016
Easy, fast, great experience
Pros: The pickup and dropoff process was a well oiled machine. There were 3-4 cars in the class that I had reserved available for me to choose from, all of which were in good condition. My chosen SUV was clean and drove well. No issues and altogether a great experience/value.
5 Sep 2016
Adding spourse to rental cost extra
Pros: I liked that you could pick any mid-size car that you wanted. Great customer satisfaction.
Cons: When we have rented from Alamo previously, the spouse was able to be added as a driver free of charge. For some reason, the rental in Detroit charged an extra $10 per day to list my spouse.
10 Oct 2016
20 minutes late
Pros: Nice car, very comfortable, great gas milage
Cons: They told me to take a car from the second row (Except from the first spot), I did then while leaving they said I was in the wrong style car.
Drop off I was 20 minutes late and they charged me $26!
25 Oct 2016
Absolute best deal for my needs
Pros: Clean car in great condition (pickup truck)
Based on their rental patterns (I guess) the truck priced out the same as a small car. This served my needs greatly.
1 Nov 2016
Pros: Fast service.
Cons: Rented the car for an apparent $92. Ended up costing nearly $300.
3 Nov 2016
12 Nov 2016
Great customer service!!
Pros: Everyone was friendly and accommodating. The car was great too!
13 Nov 2016
I would rent again.
Pros: That fact I get to pick my car. I rarely care for the one they pick, I like to choose what I'll be driving for said time.
Cons: Credit only. I rarely use a credit card, so much so that I don't carry one and I was in a jam, luckily I actually had a return flight and he was able to bypass that.
Pros: The employees; at pick up, check out & return!
Cons: Not a fan of the jeep compass; driver seat not comfortable large blind spots.
10 Sep 2016
Pros: The automated system when calling was convenient and had a lot of options
Cons: The bad thing about the automated system is it seemed almost impossible to speak to a real person I had a simple question that the automated system was not able to answer it took me about 4 hours three phone calls and maybe 3 days to actually get a actual person to answer a simple question which took them three minutes to answer answer for me maybe having the option to speak to a real person in the beginning menu should be a thing although your automated call system has a lot of options to choose from from Renton to drop it off at a different location and all other things some people just like to speak to a real person I believe giving them that option will set you ahead of the competition
29 Sep 2016
Cons: the Hertz desk employee was really trying to upsell everything, too pushy.
17 Oct 2016
Interior of car was awful
Cons: The previous renter of my original car apparently used the center console compartment to spit his chewing tobacco into. After driving for about 30 mins, I could not understand where this awful smell was coming from. I then opened up the compartment and WHEW, the stink was horrendous! I was supposed to pick up clients to go to dinner but there was no way I could with this car. I then had to drive one hour each way to switch cars! Can't believe this happened with Hertz!
18 Oct 2016
Good airport service
Pros: Rx pickup and transport to and from airport. EZ drop off procedure. Car was clean and overall no problems.
Cons: One small issue was that I prepaid the car online and thought it was paid in full. Discovered an additional $18 in taxes when I arrived. Would prefer to know all charges up front with no surprises later.
19 Oct 2016
Pros: Pickup and Drop-off very easy and efficient
Staff was friendly and helpful
Car was clean and worked fine with no issues
25 Oct 2016
Great service and overall quite happy
Pros: Staff was wonderful! Very courteous and helpful. The car drove nicely and was good on gas.
Cons: When reserving the car in the Kayak app, I chose an SUV. Upon pick up, I was told I'd reserved a Toyota RAV 4 which in my opinion is one of the smallest SUVs made - I actually thought it was a jeep.
Thankfully the Hertz staff helped me upgrade to a Pathfinder which was quite comfortable for my entire family.
25 Oct 2016
Pros: easy pick up and drop off. really great customer service.
Cons: Great car, but it was a gas guzzler. I expected to get a car that wasnt so fuel consumer.
It was also expensive when I take into consideration the fuel I had to pump in.
1 Nov 2016
Cons: Bright headlights only worked while you were holding it. Also it seems like the headlights needed to be adjusted. The beam did not go out very far. Driving at night was not comfortable.
Cons: I was stranded in a place where I knew no one.
26 Oct 2015
Pros: The rental went very well. Car was clean and well maintained. Staff was very helpful.
30 Nov 2015
Super friendly service
Pros: Everyone on the Thrifty staff was incredibly helpful and friendly! The bus drivers, the people at the counter and the workers in the lot and exit booth all made a pleasurable experience out of my arrival in the middle of a snowstorm.
26 Jan 2016
Cons: The upsell on the "classification" of what I rented vs what they rented me
16 Sep 2016
Two hours to get out of DTW?
Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!
21 Oct 2016
Cons: SUV was a Jeep Compass.
Total piece of junk. I would never choose this vehicle again.
Customer Service was robotic and lacking any personality.
Overall poor choice in a rental car company.
I won't go back.
31 Oct 2016
Pros: Employees were all courteous.
Cons: Had to stand in line for 30 min even though I had a reservation.
24 Nov 2016
Excellent customer service
Pros: The associate that helped me with my rental at the the time of pick up provided excellent service.
Cons: Look up the address of the drop off ahead of time - slightly confusing to find.
1 Apr 2016
Pros: Staff at Detroit airport was fantastic. The team went out of their way to get me the right vehicle with features I wanted.
Cons: Pickup was my best car pick up experience possibly ever. Great team.
28 Jun 2016
Cons: my biggest complaint is being totally ripped off for having gas put in. there were no gas stations locally and was pressed for time to make flight. I had to pay more than the cost of renting the car fro two days just to have gas put in it. my rental fees were $97.15 and i was charged an additional $127.42 because didn't fill it with gas. The car was a Chevy Impala.
Pros: The car was great and drop off was quick and easy.
Cons: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.
17 Aug 2016
Cons: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE