Pros: Staffs professionalism and friendliness. Speed of Check in and out
22 Jun 2016
great deal and assistance
Pros: The assistance of Mr. Nurullah and his boss was very friendly. Instructions were clear and people were very helpful.
Cons: huge traffic on the way to the Hertz office in downtown.
9 Aug 2016
About what I expected
Pros: My dropoff location was different but in the same city as my pickup location. I liked that I wasn't charged any extra fees.
Cons: The car quality was mediocre. I couldn't get information on my international booking by contacting the 1-800 customer service.
14 Mar 2017
Pros: I got excellent service when I picked up the car. They gave me options to choose from and really went above and beyond what I normally expect from Hertz. (I have been a Hertz gold member for about 12 years). However when I got my receipt I found there was a $190 charge for "damage". There were some lousy pictures of the alleged "damage" but it looked like normal wear - maybe a suitcase dragged across the bumper as it was being pulled from the back of the vehicle. The "damage" would probably come out with a good car washing! So good car, excellent pickup experience but I leave feeling like I was ried off.
4 Nov 2016
Pros: Value for money, dropoff wa easy.
Cons: The location of the pickup.
5 Dec 2016
Cons: Basic insurance fee was more expensive than car fees!
20 Jun 2016
Rude because I was late, expensive fuel surcharges
Pros: The car was really really good. The mechanic was very nice.
Cons: It's hard to plan exactly when you arrive to pick up a car when you are on vacation. I arrived 1.5h late and the clerk have me a hard time because I was not exalt on time. I was tired and forgot to fuel up. I feel like I will be charged a lot of money since they took a $150 fuel deposit.
21 Sep 2016
Pros: The car was really good value for money, it was perfect for exploring the swiss region. Would recommend Hertz to others.
28 Jan 2017
Cons: THAT YOU CALL THIS A 5 SEATER! 5 Cats maybe, not humans.
When I returned the car there were only 2 people t
Pros: I really liked the people who booked us in and got the car for us.
Cons: When I returned the car there were only 2 people to assist and 1 would not leave the office. We could not find a space to park the car and had to circle their lot 3 times. When I explained I was next to the only service rep he said there were 3 ahead of us. I said we need to catch our plane and we left the car in space 111. He said they would take care of it and send our receipt--- no receipt has come. I want a receipt
18 Oct 2016
very good car rental, portable wifi not so much
Pros: they upgraded us free of charge to a premium van that had gps.
Cons: the portable wifi we rented from them stopped working after 2 days.