Elegant and with all modern facilities Toilets dont have locks
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
In general every thing good and staff are very helpfull. No.
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
excellent service nothing
I could walk to office where I had my meetings and could go everywhere using the train Nothing to do with the hotel: the weather was not ok!...
The swimming pool was georgeous with amazing view. price of breakfast.
The staff was friendly especially the bellmen and breakfast buffet server. Train station across the street convienent. Old room needs renovation, uncomfortable old beds and shower just leaks onto the floor.
easy access, staff and easy check in, comfortable room, no noise, nice view, pool and sauna, complementary tea and coffee facility. there was no any problem at all
Large open lobby with nice design pieces. No sheet on the bed, just small duvet on top.
Exceptional staff who went out of their way to assist us with our requirements, including car hire, luggage and train needs etc. Location was a bit out of the way of the city
Hotel was excellent. Panoramic view from 23th floor.... amazing!!!Location was not central, however train station is just in front of the hotel. There are like 12 trains per our to the main station, which is in the city center of Zurich where all the shops are located. Commuting is only 7 minutes!!!!! and 5 minutes to the airport....better impossible. No noises at all at night.
The resetaurant and reception staff were pleasant and helpful. 1. The room was overheated and poorly ventilated. 2. The bed was uncomfortable. The pillows were inadequate. 3. The bathroom was simply an extension of the bedroom with a sliding glass door to separate it, so there was no privacy for the user. This was not what one expects from a hotel of that supposed standard. 4. The elevators, situated next to the bar, filled with cigarette smoke from the bar, making them unpleasant to use.
good transportation network, friendly staff bathroom a bit small
Great location: the train, tram and bus station is right next to the hotel. The main HB Zurich station is 7' away (next stop by express train). A grocery store is nearby The hotel staff is very helpful, friendly, professional, multilingual Lack of wifi (nowadays it's a big flaw) Overpriced breakfast The lobby looks cheap, mismatching and outdated styles
Great location, helpful staff and sumptuous breakfast. Nothing
Excellent location. Staff superb.
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
LocATION night staff
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
the price for the room appeared 35 CFR more as promised by booking.com
it location. The hotel needs refurbishing, the decor is very old fashioned.
walking the streets of Zurich and seeing the tall church steeples street noise
beds location friendly staff
Good location for public transport. Friendly and helpful staff. Quiet rooms (4th floor). Chandelier jingled when person in upstairs room moved around, which was annoying at 3 in the morning. The life was just barely big enough for two people and one smallish pram.
Small hotel with everything you need. A very good restaurant inside. The hotel in based in a very quite and chic part of Zurich. Staff very kind and ready to help you. My room was too small (6 mq) for € 125,00 and furniture conditions and interior decoration are not so good.
The nice people at the reception. Big room (14) with lots of closets and shelves. Fine beds. Noisy Air-conditioning. Left towel rack about to fall off the wall. Black hair under the sinks in the bathroom (as we are blond). Candy paper on carpet beside the bed.
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The location is great, a few minutes walk from everything: trains, opera, lake, downtown, cafes, restaurants. The staff also very friendly and helpful. The decoration is like 18th century, and the room was extremely small, with chandeliers and museum-style furniture! Not my favorite style... As for the bathroom and shower I could barely move.
the locartion in Zurich was perfect. Rikght there in the ols town and close to the train station...perfect. I would like to have the opportunity to include brekfast at the time of booking.
The location was very good, close to the Lake and to a railway station Poor service. very old and mismatched interior
Reception and restaurant staff efficient and courteous. Like most hotels in Zurich, rooms are small, and overpriced.
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
All the confort from room; The amability of staff. No.
Too many decore, too less comfort for this price.... , breakfast is economy class.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Very good location. Superior double room big enough & comfortable,very good breakfast,
Very good breakfast a bit run down and expensive for value
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Location Noisy bed
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
Location is great.
the location is very strategic. very near to old town and main station
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
Close to central train station small room
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
cozy style of room with a balcony Poor breakfast
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Noisy group in next room kept me awake, and required badgering of reception to get this
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
Close to transport and facilities Breakfast was inadequate and very expensive
Easy access to trams, helpful staff, rooms all had pleasant verandas
location to bahnhof inexperienced front office staff
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
The friendly service and the fruit in the foyer That you had to pay to listn to the radio!! The screen of the Monitor could not be switched of
The staff were very welcoming and the room was immaculate~a perfect location too.
The excellent location and really good fish restaurant )))
This hotel was wonderful, the beds are very comfortable, the staff will go out of their way to help you, very friendly, great location, close to the old town and shopping. Also very clean.
Good restaurant and quiet hotel; perfect if you want to relax after a working day
The location center city and on the lake were a perfect combination for my needs.
First class service
An excellent hotel, near the Opera House and the Limmat River. Walking distance to shops, museums, and restaurants. Staff were excellent, very helpful and accommodating,
It is a hotel with a warm and friendly approach to client.Very nice hotel, friendly staff and fantastic location. Some breakfast items need improvement.
The room was spacious and very clean and the hotel's location close to the main city center is great. Friendly staff and inhouse car parking. Breakfast was not included in room price and was far too expensive.
Great central location. Staff very friendly and helpful with directions. Our room is fairly small but very comfortable. Super comfortable bed, bedding and pillows. Quiet, no noise at all. Breakfast was included in our stay and was very tasty and high quality. The breakfast staff were sincere as well. Parking was an extra charge but that is the case with all the hotels. It was underground so you could park and have complete peace of mind. The main station is very close and is open Sundays also if you need anything or want a place to eat. Needs a greater mini bar selection.
Easy to find the location, near the central station, near Centrum The hotel didn't release deposit on my credit card
the hotel very good located and nice also only 5 minutes walk to the main station , everything was good . the bed mattress was soft and we could not sleep at the first night , we asked the housekeeping to change it to us and they manage to but a wooden board underneath it to support the matters than it is OK . so all in all we did enjoy our stay .
We have been traveling for 5 weeks and this was the nicest hotel we stayed in (better than the luxury Hilton in Rome by far). The rooms were comfortable and luxurious without being "fru fru" (excessively fancy with too much decoration, too many pillows, etc.). The rooms had everything we needed, presented in a useful, thoughtful way.
Very small bathroom, strange smell in the room
Temperature of shower water doesn't stay the same.
A very pleasant stay,highly recommended. None
Hotel Continental Zurich was a superb experience for us. It was within walking distance of the station and an excellent tram service and also the old town and virtually everything one would want to see and do in Zurich. We had a lovely, quiet, well appointed room, immaculately presented. There is an excellent bar, elegantly appointed, the whole hotel is a very pleasant place to stay. We enjoyed a very pleasant room service dinner one evening. There was one small glitch in checking out, the room rates didn't coincide with the confirmation we had received from Bookings.com and the hotel. It was politely explained (and immediately corrected) as a computer error because there were room rate changes over the two nights we stayed.
Every thing OK
Very comfortable and quiet. Excellent quality and variety of the products offered in the bathroom (shampoo, conditioner, body lotion, etc). Location was excellent for those who prefer a quiet place but at a walking distance of the lively old town in Zurich. Everyone of the staff was extremely helpful and amiable. Comfortable garage. I would definitely recommend this hotel.
Brilliant location, very good service, welcoming staff, comfortable rooms, free internet, close to the main railwaystation, wi-fi connection
Clean and cosy rooms, friendly staff, convenient location, and good breakfast Bathroom is small. The trams running past the hotel is a bit noisy at night, but one gets used to it quickly
very expensive for a small room without tea and coffee making facilities continental breakfast good no tea coffee making facilities. room very small for money
the staff were excellent very helpful and friendly, very good location a short walk from the old town or only 3 stops on the tram the hotel was being renovated while we were there, there was no disruption to our room but there was a bit of a smell of paint & wet paint in the corridors. There were a lot of work men around drillling & hammering etc...in the mornings, but by the time our stay was over most of the work was complete.
It was close to downtown area. It was too noisy to sleep and the staff leaves during the night and does not return until 6am so setting up a 5am wake up call was difficult
Location is good, and price is OK.
comfortable room - friendly reception staff - really good breakfast buffet - close to the city center just bathroom was not too clean
Nice hotel and very well located. Good price and great breakfeast
clean, well located the noise - from the hall and other rooms nearby + staff started cleaning the hall/rooms around 7h30/8h in the morning very noisily although I had a sign do not disturb in the door.
Zurich is extremely expensive in everything. The Rex is no exception, but fair priced compared to other options.
The hotel was clean and quiet. The breakfast was wonderful. We would enjoy staying at the Rex again.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Friendly and proffessional staff, hotel location and excellent service no
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
centrally located no
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
We loved our dinner at the hotel seafood restaurant.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
The location of the hotel was perfect.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Location and excellent breakfast Too noisy in the street side rooms
Excellant location and staff very helpful and friendly.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Great little hotel in a great location.
Clean hotel with nice staff.
My room were checked by the maid 4-5 diffrent times per day, every day!!!!!
Nice rooms arrangment and nice restaurant. Pay tv ?! all tv channels should be open
The view over the lake is lovely (but the noise from the road adjacent to it in front of the hotel is not) Minimum facilities at the hotel, average service, very ordinary breakfast and service at breakfast is exteremely poor, slow and just non responsive. Not a very attractive position surrounded by car yards with new model Audi permanently parked at the hotel front entrance for marketing purposes during the day making one go around it. Cleanliness standards so so, the place was not vacuumed once in 3 nights I stayed there, the bits of paper or some black stuff near bed that was there when I arrived there, stayed there right through, glasses not cleared, etc.
every thing exept the extra charge, yes the extra charge it was 620 and they took 680,coz they told me that u have now lake view but that was orady mentioned
Unbelievable friendliness and prompt assistance received from the staff, exceptionally clean and neat rooms, beautiful view No
functionnal, excellent service and friendly staff.
Reserved and paid for accommodation for 3 adults long time in advance; gave me a twin bed room, no accommodations for the 3rd person; when I requested a room as per my reservation and payment, the receptionist told me that they did not have a room for 3 adults (contrary to the booking and representation on line); one hotel employee brought a folding bed for the 3rd person. Definitely, we are not going back to this hotel!
The hotel is low aircondition thats we stayed on day only
excellent hotel, room very spacious with great view. Bed very comfortable quite warm at night even with air conditioning on
The location overlooking the lake, as well as being central to the old town. Comfortable bed and well insulated, quiet room
decent price..and not to difficult to reach air conditioning was bit slow
The room was very spacious with a large bathroom. A quiet area close to a large shopping centre with cinemas. A 15-20min walk into Zurich centre.Good breakfast.
the location and the rate are perfect
I would stay there again.I enjoyed the situation where it is and easy to get to places I like to go. the long staircase to the reception area, is not really a reflection of the nice place it is inside
the location was good, in a quiet neighborhood,and almost central the restaurant was excellent, however pricey
Lovely terrace for dining and relaxing, very relaxed atmosphere, very convenient location in the city but quiet and peaceful at the hotel, convenient shuttle bus for airport, stones throw from everything and yet off the beaten track. We were very pleased with the hotel. There was a public holiday so all the shops, banks and many restaurants were closed for the day, it would have been helpful if we had been advised of this as we left the hotel for a day of ambling around the city which was like a ghost town. This however is a minor issue.
Access to public transportation, restaurant, parking Stained bed sheets
The hotel is really lovely and very comfortable. We had a great suite which was really luxurious with a stting room and from there you walk into the bedroom. The bathroom was big with a bath and shower. The hotel was spotless with a lovely sitting area. The restaurant was lovely with an outside terrace where you could have dinner weather permitting. The food was really good and the staff very friendly and helpful. It is about a 20 minute walk from the main street but only 5 minutes on the tram. There is also a shopping centre about a 5 minute walk away with plenty of restaurants to choose from. Would stay in this hotel again and would recommend it to everyone.
room size and view none
The restaurant staff were amongst the rudest that I have ever encountered. Everything was too much hassle even to the point that they didn't want are whole party to sit together as it would mean moving 2 tables together.
Hotel staff No
Clean rooms, good service expensive
Staff very pleasant and helpful. Decor and artwork in room and lobby excellent. Appreciated having fridge. Breakfast the best for our needs of all the hotels we used. Room a little tight and knocked our head on sloping ceiling in top floor room, but room bright and comfortable with view of city. We were on 6th floor but lift went only to 5th floor and we had to drag suitcases up after tiring train ride. Once settled in we were OK. An electric jug to make tea in room would have been good, but we later discovered there was a courtesy water heater downstairs.
Quite, comfortable, with friendly staff and convenient city location. small breakfast selection
friendliness of the staff not really
the breakfast is good. the location is very good gives you the opportunity to go around easily. there was only one thing that i could think about : no kettle,coffee or tea in the room. these days where almost everywere one can have it in the room we missed it.
I like the fact that the tram stops exaclty outside the hotel, so it is very easy to go either to the center of Zurich or to the airport.
Breakfast Aircon not very efficient
The room is perfect, quiet and clean. The staff at the desk and in the breakfast room (Frau Vesna) are excellent. Food is very good, hotel is perfect location, close to the Hauptbahnhof and shopping, we could jump on the tram and go everywhere. loved it, Sandy Keays
access to public transportation
Location and staff. both terrific.
it is conveniently located, but rather old, albeit well maintained no decent parking facility
very nice location
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
Location is perfect. Close to the station, the shops and business centers.
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Location. Next to main train station and river. None
location, good restaurant downstairs
Very nice view and nice rooms. No ironing board and iron in the room like in similar category hotels.
I wasn't the one who stayed, but my client. He was absolutely delighted, and happy.
I booked my daughter and son-in-law into the hotel on the night of their civil wedding so they could get some rest from their baby girl before the church ceremony the following day. They loved the peace and quiet and the modern design and facilities in the room, particularly the Nespresson machine and the B&O system.
nice view over the lake & a stylish hotel
The place , the view and the room decoretion The bed is not comfortble and noisely
The forrest directly behind the hotel is great for running before and after work. Clean air and great view. Bad and expensive WLAN connection in rooms. Bed was a bit uncomfortable. Taxi's are expensive and hotel is a little remote.
great views No sun loungers