Best prices found by KAYAK users in the past hours.
Burbank car hire reviews and directory
Rated no. 1
7.5 Good (148 reviews)
1 location in Burbank
Locations in Burbank
2627 North Hollywood Way+1 866 434 2226
06:00 - 23:00
06:00 - 23:00
06:00 - 23:00
06:00 - 23:00
06:00 - 23:00
06:00 - 23:00
06:00 - 23:00
2.0 Mediocre29 Dec 2020
Cons: Because of COVID I was unable to travel and Priceline would not work with me to move the date of pick up. I live in Los Angeles and we are in lockdown. These are unforeseen circumstances and you would think a large company like Priceline would concede and let me reschedule to a future date. They did not work with me. I lost $400 in this transaction and will never use them again.
8.0 Excellent14 Dec 2020
Cons: I was asked which car we would want, and was not told there would be an upgrade charge at the time.
2.0 Mediocre8 Dec 2020
Pros: NothingCons: Don’t double charge customers.
6.0 Good27 Oct 2020
Pros: Car was fine when we got itCons: Didn’t have correct car available and agent was not very helpful
10.0 Excellent28 Sep 2020
Pros: CarCons: None
6.8 Good23 Sep 2020
Pros: OK pickup. Easy drop off.Cons: Cheaper would be better.
5.6 Okay17 Feb 2020
Pros: The initial attendant was very helpful.Cons: The car was not ready in time and the attendant who took over was not helpful. He simply told me he had “no cars” to satisfy my reservation. It’s only when prompted that he realized he could give us another car in a different class. We had waited almost an hour.
10.0 Excellent1 Feb 2020
Cons: Easy pick up and drop off Great Customer Service
8.0 Excellent17 Dec 2019
Pros: staff was friendly, courteous and professionalCons: more vehicle choices
10.0 Excellent11 Nov 2019
Pros: Exactly the car Camry when booking.Checking and return fast.
Pros: The staff was very friendly, but the Fox booth was understaffed.
8.0 Excellent26 Feb 2021
Cons: The vehicle I rented had high mileage and looked worn inside and out. Had brake issue and I reported that. Let’s hope they fix the problem. The staff at my location are not the friendliest, they need to work on social skills. I had rented at this location before and thought it was just a one time thing but it was not any different the second time.
2.0 Mediocre22 Feb 2021
Cons: No SUV was available, was downgraded to a Toyota Corolla, a compact sedan which was much more uncomfortable for four people.
8.0 Excellent17 Feb 2021
Pros: Pick up person was very friendly and recommended places to go. Check out was smoothCons: Jeep interior was clean but looked like the exterior had not been washed as windows and frame of jeep were dirty. Maybe run vehicles through wash day before an arrival will help
4.0 Okay17 Feb 2021
Pros: Ladies in the lot at pick up and drop off we’re friendly and courteous.Cons: The counter person at pickup was rude and condescending. He was complaining about coworkers. The car smelled horrible and was all scratched and dinged up. Also I booked a compact and got a midsize. I wanted a compact to reduce my gas prices and it’s easier to park. Not happy that my flight got cancelled and they charged me $80 to drop off at a different airport only 20 mins away from my original airport. I couldn’t get through to a Fox agent either to see about changing airports. I won’t rent from them again.
6.0 Good10 Feb 2021
Pros: The original price of my two week rental was so incredibly low, and they upgraded me to a full size SUV because the compact SUV I reserved was not in stock. The price was less than half of all other rental agencies at Burbank airport. Granted, I booked through Kayak and paid in advance so it was not even close to a standard walk-up window rate.Cons: They have some really questionable fees for early/late return. I needed to extend my rental for 3 days and just those 3 extra days was 80% of my total rental charge. Thinking I'd just return the vehicle early and rent from someone else for the 4 days I needed I saw I would be charged a $30+ early return fee. So be sure about your dates, Fox is not at all flexible if the length if your needs change.
2.0 Mediocre27 Jan 2021
Pros: The company is ran poorly. We had to wait too long for our car
6.0 Good5 Jan 2021
Pros: Pick up and drop off was good. Car drove well.Cons: Odor in the car at first was nearly unbearable. Got better though. Side mirror was duck taped together.
6.0 Good30 Dec 2020
Cons: I order full size SUV and they didn't provide this type of car
Pros: Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Cons: Long walk from terminal to desk, with moving walkways inoperative that day.
2.0 Mediocre11 Apr 2017
My reservation was sent to the wrong locationCons: They were all sold out of cars and I had to walk to another facility to book another reservation.
4.4 Okay2 Apr 2017
Poor Customer ServiceCons: I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.
10.0 Excellent21 Mar 2017
Pros: Easy pick up and drop off as well as excellent value.
5.6 Okay15 Mar 2017
Cons: I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!
10.0 Excellent13 Mar 2017
Pros: Great price and quick service, just a great experience
10.0 Excellent7 Mar 2017
Excellent valuePros: I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !
10.0 Excellent7 Mar 2017
Exactly what I wanted.Pros: Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?
9.6 Excellent1 Mar 2017
Great customer service!Pros: When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!Cons: When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.
6.4 Good27 Feb 2017
Troubles All AroundPros: * The car was clean and filled with gas.Cons: * Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).
Pros: Very friendly staffCons: I ordered a Cadillac or similar and was offered a Volvo SUV which is not my style. I ordered a luxury car. I was then offered a compact sports sedan, which ended up being a BMW 3 series. It was nice but I am a big person and do not like SUVs and order luxury cars for the very large size and extra room. The BMW 3 series is a very nice car but much smaller inside than the Cadillac or Lincoln I'm usually ordering. I did not receive the car class size I ordered. I was not unhappy but the experience was not great either.
5.6 Okay8 Jul 2019
Pros: Friendly staff when we finally arrived to correct Enterprise location. It did save us money, but was a hassle we weren't prepared for.Cons: When I called Enterprise to confirm the car reservation, I asked about pickup, since this was not the airport location. I was told it was 3.6 miles from airport and there would be a free shuttle to pick us up. Turned out to NOT be true, and almost 8 mile Lyft ride to get there.
10.0 Excellent5 Jan 2019
Above and beyondPros: The staff was extremely accommodating. They were very helpful even though our flight was delayed and we arrived after the office had closed. They still provided us with the hard to find van when we arrived a day late, they honored our original reservation price and provided an uber to get back to the airport upon return. Very courteous and helpful staff and management.
10.0 Excellent31 May 2017
good experiencePros: Friendly and fast service. They picked me up and dropped me off at the airport. The car rental from Enterprise on the web was actually the price I paid!!!
10.0 Excellent10 May 2017
Pros: I didn't realize that they were not at the airport but the airport location coordinated with them to pick us up.Cons: My car was not ready although I reserved it a month in advance. The did not have the size I had reserved & had to give me a much larger vehicle (fortunately at the same price).
2.0 Mediocre27 Apr 2017
TERRIBLE SERVICECons: Terrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.
4.8 Okay11 Apr 2017
Pros: Great price. $10/dayCons: They would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.
8.0 Excellent3 Apr 2017
Pros: Car cleanliness and ease of pick up and drop off
3.6 Mediocre31 Mar 2017
Car had 34,000 miles and was filthyPros: not muchCons: We spent almost an hour waiting to receive our car, which had 34,000 miles on it and stains all over the interior, as well as dents all over exterior. Never seen a rental car in such poor shape, and would definitely not rent a car from this location again.
10.0 Excellent31 Mar 2017
Friendly Staff; Easy RentalPros: Staff was great; things were explained well
Pros: Not many people thereCons: Allowed to make a reservation but there were no cars available. Told to come in later that day, came back and was again told no cars available even though there were several in the lot. If there are no cars available do not allow someone to make a reservation.
8.0 Excellent23 Dec 2019
Pros: Prices were fair, convince
7.2 Good9 Nov 2019
Cons: BUR desk was understaffed. FAT staff was, well, lazy. At drop-off an Avis guy Ian paid to stand there and tell you you have to record your own mileage and fuel and walk in to the terminal to check out and get a receipt. The lady at the desk seemed put out that I already had the mileage and fuel so she couldn’t send me back to get it. Not a good look.
8.0 Excellent19 Aug 2019
Pros: Staff at pickup were really helpful. Drop off employee was abrupt and very unfriendly.Cons: Car windows on inside were dirty and some trash from previous rental was still in the car. Disappointing. Also cost to drop off at different location was very steep. Dissapointed.
9.2 Excellent1 Aug 2018
Pros: We thought we had rented at the airport but it was actually at a nearby rental center. Avis airport personnel were not helpful and pushed a hard sell for products we didn't need. When we arrived (by taxi) at the correct spot, the man behind the counter was extremely helpful and pleasant. He checked us in and got us on our way quickly.
2.0 Mediocre26 Jun 2018
Cons: First my reservation has one type of car because they don't have the car I ordered second the price change completely none release the vehicle to you you have to look for it third gas meter completely different than what in the paperwork Says and they want $10 basically for gallon I'll never come back
7.6 Good3 Jun 2018
Pros: Attendant was excellent.Cons: Didn't realize the office closed at 1:00. We were lucky and made it just in time.
10.0 Excellent16 Dec 2017
Pros: Great customer service!Cons: No problems at burbank pick-up.
2.0 Mediocre9 Oct 2017
Horrible!!!Pros: NothingCons: Customer service is horrible on the phone Supposed to pick up the car at Burbank downtown but no one is there
10.0 Excellent14 Aug 2017
Very good experiencePros: We had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.
Pros: Staff was friendlyCons: The car was filthy upon pickup. Cleanliness should be extra important these days because of covid. It didn’t even seem like the car was cleaned at all before I got it. There were crumbs everywhere and grubby fingerprints on the glass.
8.0 Excellent29 Dec 2020
Cons: Both the pick up and drop off suffered from lack of Payless staff. We had to go to the Avis counter for pickup, and there was no person present when we returned the car, and had cleared out and were about to head to the terminal when someone finally showed up, but without any payless identification
9.6 Excellent5 Jul 2020
Pros: Ease of picking-up and dropping-off.Cons: I couldn't see the sign and was a little lost.
9.2 Excellent20 Jun 2020
Pros: The whole process was well streamlined.Cons: I would've been less confused at the empty counter if someone had told me to go to Avis counter instead of waiting at an empty and lonely (LOL) Payless counter. After about 8 min, the person at Fox counter told me I can go to Avis counter.
10.0 Excellent28 Jan 2020
Pros: It went very well. The car had less than a thousand miles so was a pleasure to drive!Cons: Burbank airport does not make car rental easy for older people like me and I'm in pretty good shape for 75. The walking is too long even with the moving walkways and almost every time one or more moving walk ways are not working. One time one of the rental company staff offered me a ride to the terminal. The rental experience was great, though.
10.0 Excellent28 Jan 2020
Pros: good pick up and drop offCons: pricing
9.6 Excellent18 Nov 2019
Pros: Very helpful staff, efficient.
5.6 Okay22 Sep 2019
Cons: Car smelled of cigarette smoke. It could have been better if it didn't smell like that.
4.8 Okay16 May 2019
Cons: Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out
4.8 Okay15 May 2019
Cons: horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience
Pros: Friendly staffCons: Hertz location was closed at designated drop off time
10.0 Excellent20 Dec 2020
Pros: Drop off was east and staff was kind.
10.0 Excellent13 Sep 2020
Pros: Easy Pick up,
2.0 Mediocre4 Aug 2020
Pros: NothingCons: They could have paid another agency to provide a pickup which they claim to not have.
2.0 Mediocre24 Dec 2019
Pros: No not at allCons: Everything
7.2 Good18 Oct 2019
Pros: Quick and easy.Cons: All okay.
10.0 Excellent28 May 2019
Pros: Staff was very accommodating.
9.2 Excellent26 Apr 2019
Cons: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading
2.0 Mediocre2 Feb 2019
Pros: NothingCons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.
5.2 Okay30 Jan 2019
Pros: The customer service at the counter and the ability to pick out my own car.Cons: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.
Pros: Good price, easy drop offCons: the car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increase
8.4 Excellent19 Feb 2020
Cons: The outside of the car was dirty.
10.0 Excellent28 Jan 2020
Pros: easy pick up and drop offCons: pricing
10.0 Excellent25 Jan 2020
Pros: Friendly staff, great service.Cons: nothing
10.0 Excellent5 Nov 2018
Pros: Sales associate very knowledgable and very helpful
8.8 Excellent31 Oct 2017
Pros: Very easy quick pickup with very minimal discussion of insurance and not much paperwork.Cons: Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.
2.0 Mediocre9 Oct 2017
Cons: Horrible everything. Never rent from Thrifty again.
2.0 Mediocre5 Aug 2017
Cons: My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport
2.0 Mediocre1 Aug 2017
Poor ServiceCons: We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!
9.2 Excellent25 Jul 2017
Pros: EASY, EASY, EASY.... Found the deal, made the reservation. Free cancelation. Didn't have to pay up front and the PRICE WAS EXCELLENT. Car performed as it was required and got great gas mileage. I'll use this service again and again.Cons: Of course, one cannot change their pick up or drop off times without HUGE increases but .... that won't stop me from renting again.
Pros: Pick up was easyCons: The car was dirty. ( insides were covered in dust and had a horrible musty smell) I needed to extend the length of the rental, but the automated phone line kept hanging up or disconnecting. I called the local office and they tried to charge me a completely different amount. I went to the office to show my receipt and he looked it up and said it was a computer malfunction. I then had to wait nearly 40 minutes to get my car. I will consider looking for other rental companies next time.
10.0 Excellent12 Nov 2019
Pros: The staff was efficient and knowledgeable. When I returned the car I dropped off the keys and was in an out which was helpful.Cons: Nothing I was in and out actually got an upgraded car For the price of the economy car I had reserved which was an unexpected and great surprise!
10.0 Excellent3 Jul 2019
Pros: staff was friendly drop off easy
10.0 Excellent6 Mar 2019
Pros: sign in person was friendly and professionalCons: instruction from the return staff, only one person working and little communication given, but it worked okay
7.6 Good12 Nov 2018
Pros: Pick up service was fantastic and very professional. Vehicle was clean.Cons: Quite a walk for those that aren't physically abled.
2.0 Mediocre5 Jul 2018
I put LAX as the starting location and Kayak changed it to Burbank.Cons: I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.
2.0 Mediocre23 Mar 2018
Cons: I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.
7.2 Good26 Feb 2018
Pros: PriceCons: Wait to pick up took a long time
2.8 Mediocre5 Feb 2018
Faulty Car RentalsCons: Sent me out with a car that had an improperly mounted tire. Purchased insurance through KAYAK. Budget says I never purchased coverage and now I'm on the hook for roadside assistance for a tire I did not even pop. Worst customer service ever!
8.0 Excellent16 Jun 2017
Pros: Excellent vehicle and customer service!Cons: Nothing
No trip to Burbank would be complete without renting a car. There simply is no better way to see the sights in Burbank and Los Angeles than in the comfort of your own vehicle. Say you want to see the Hollywood Walk of Fame, for instance. You could take public transport and spend 50 minutes hopping on and off buses and the metro, or you could drive and be there in 30 minutes from Central Burbank.
Excited to begin your trip in Burbank? If step one of your trip is to pick up your hire car and your flight lands at Hollywood Burbank Airport, then you can find the hire car desks at the Regional Intermodal Transportation Center just outside and across the parking lot from the airport.
Pedestrians jaywalking is very common in Burbank so drivers should keep their eyes open at all times for any potential street-crossers. It is also important to note that drivers are required to yield to pedestrians in California, and you actually risk being ticketed if you don’t yield to a pedestrian crossing the street.
Burbank as a part of Los Angeles experiences its fair share of rush hour traffic. In general, drivers can expect rush hour to start as early as 6:00 a.m. and to last until 10:00 a.m. during the week. In the afternoon the traffic starts up again at around 3:00 p.m. and begins to wind down by around 7:00 p.m. I-405 is often one of the worst hit roads during rush hour, as it goes by Burbank, and should be avoided if possible during peak hours of traffic.
25% of our users found a car hire in Burbank for £28 or less
Book your car hire in Burbank at least 1 day before your trip in order to get a below-average price
FAQs about hiring a car in Burbank
Some car hire companies in Burbank which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Alamo, Budget and Hertz
On average a car hire in Burbank costs £35 per day.
In the past 72 hours, the cheapest car hires were found at Avis (£39/day), Europcar (£41/day) and Dollar (£41/day). In the last 72 hours the cheapest hire car price was found at Europcar Please Go To Fox Counter 91505 (3 miles from the city centre).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Burbank are Alamo (8.6, 261 reviews), Enterprise (8.3, 139 reviews), and Dollar (7.5, 167 reviews).
The average price of fuel in Burbank is £1.53 per litre over the past 30 days. Filling up a tank of fuel costs between £18 and £24, depending on the car size.
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type in Burbank.
A Intermediate car hire in Burbank costs £45 per day, on average.
A Full-size car hire in Burbank costs £45 per day, on average.
A Economy car hire in Burbank costs £32 per day, on average.
In Burbank, cars are most frequently hired at Thrifty 2627 North Hollywood Way (3 miles from city centre).
On average hiring a car in Burbank costs £247 per week (£35 per day).
On average a car hire in Burbank costs £1,058 per month (£35 per day).
Burbank’s streets are suitable for all sizes of vehicles from minivans and SUVs to sedans and coupes. Drivers visiting the city really have their full freedom of choice when selecting a hire car for their time in Burbank. However, if you plan on touring California or maybe another neighboring state it may be worth considering a fuel efficient vehicle as petrol prices are often on the more expensive side in California.
Speed limits in Burbank go from 25 to 35 mph in residential areas and move up to 50 mph on larger urban roads and in rural areas. Rural motorways feature speed limits up to 65 mph and on highways and interstates the speed limits range from 65 to 70 mph.
Like many cities in California, Burbank has relatively high petrol prices with an average price of $3.20 per gallon. This is a bit higher than you would see in other cities in the U.S. like in New York City, where petrol is $2.50 on average.
Streetside parking and parking garages are readily available throughout Burbank, so drivers should have no issue finding parking during their time in the city. In general, streetside spaces are more common in residential and suburban areas while in the downtown area and business district parking garages are the go-to parking option.