Burbank Car Hire

Cons: The walk from the gate at Burbank to the garage/rental car pick up is obscenely long, a real death march

Cons: I returned the car with 1/2 tank of gas and would like a refund on that 1/2 tank. They told me to call your customer service, usually they are very good. However when I called the customer service they directed the call back to Burbank, where I could not get a refund. Not very professional.

Cons: The only complaint I had was walking to the kiosk inside the airport and then seeing a small sign showing I had to walk to the kiosk outside because it was closed.

Cons: Did not get the rate I thought I would....paid triple or more . the deal was for Burbank and I thought when it said "off airlport" it was off LAX the place I ended up had just moved there and when I presented my information, it was like ....wrong place....wrong deal sorry about that!!

Cons: The car had 28,000 miles on it and it drive like it. The "final" price was extremely deceiving and ended up being nearly three times that price by the time I walked away. The well-priced insurance quote your site gave me wasn't what they gave me at the desk. Read the very fine print people.

Cons: My car was not ready when I went upstairs.

Cons: Would like a better selection of cars.

Cons: The signs to find the Payless counter is terrible.

Cons: I rang ahead to check with Payless that they would accept my debit card as opposed to a credit card and they assured me they would. However when I turned up to collect my rental car they said they could not accept my debit card. I was left to find another company that would and had to pay a much higher rental rate for the convenience.

Cons: Nada

Cons: Arrived at the Payless counter around 7:00PM local time and no one was available to help me. Called the local number and the phone rang at the front desk but no one answered. I went to Mid-way rental and got my car.

Cons: From the beginning, employees were relentless to uncharge. My internet price was $140, and I was quoted $158 upon arrival. My credit card was swiped before I saw the paperwork. Upon delivery of car at location different than rental, I had to present ORIGINAL paperwork, or be charged "damage" fees. Very nasty all around. Will not be using this rental company again.....very dissatisfied.!!!

Cons: The long walk from the terminal to car rental pick ups. There needs to be a shuttle.

Cons: No complaints here.

Cons: Nothing! Great service and price!

Cons: Long wait at the counter

Cons: The car was a brand new Jeep compass, but it felt like a car from the 90's. There was no USB, Bluetooth was impossible to set up (needed some pin number by calling a separate service), etc. For a car built in 2016, this was a disappointment. I think Alamo should reconsider before using cars with the bare minimum in 2016. I would avoid renting an SUV class next time and just go with a full size or standard size.

Cons: I had to catch an uber at a designated lot across the campus of the airport and they charged that uber 3 dollars which was added to my fate for them picking me up In the designated lot. I will never pick-up and drop off a vehicle from Burbank airport again because of this.

Cons: Car had some damage I had to discuss before leaving.

Cons: That they didn't have any cars. They said they overbooked.

Cons: Car was not totally clean, as I have experience with other rentals. At the airport pick up level the Fox representative had most of the paperwork pre- filled out. Including the car pre inspection report. The report was inaccurately filled out and had missed multiple areas of previous damage. The agent did not appear to be happy that I had questioned her report, but did mark the other areas that I pointed out to her. During the week I located the damage report from the person who had rented this car just prior to me. On their damage report the area that I had questioned and wanted noted was marked. I felt that this was an attempt to take advantage of the next person renting this car, if they would have just accepted the damage report as is. I also have noticed that other rentals that I have been contracted with did not have the mileage that this car had. Over 38,000 miles

Cons: They have dumb rule they chargeif you take your car early

Cons: It didn't have a GPS so I had to use my phone and it didn't have a CD player.

Cons: They didn't have the car I ordered, a van, so they put me in a smaller SUV. It all turned out okay, but, wasn't happy the size car I booked was not available.

Cons: I had purchased insurance via Kayak through a third party. When I checked in the agent questioned the value of the insurance and wanted me to buy their insurance in addition, "just to make sure". When I went to the lot to pick up the car no one was available so I had to wait quite a while. While annoying for me, it was worse for the people that were dropping cars off and trying to catch a flight!

Cons: I didn't find the Ford Explorer to be super comfortable, and at highway speeds it made this horrible buzzing noise that came from the windshield area. Which wouldn't have been an issues but we drove over 900 miles and and spent 12+ hours in that car.

Cons: Directed me to a different airport but was not obvious . Charged double rate I thought it would be. Long lines at Budget.

Cons: long walk to airport from drop off location

Cons: The fact that I got scammed through Kayak by a "3rd party" insurance, which I was told by Budget that would not cover any damages should they occur. Leaving me liable for all damages.

Cons: rental car drop off was 1/2 mile walk to terminal!

Cons: Long walk, but that was not so bad because I had dropped the bags before I returned the car, had I not done that it would have been bad since I had two sets of golf clubs and two good size luggages

Cons: Long walk to the rental office. Long line to get the car

Cons: This Vehicle had over 33,000.00 miles which is way too much for a rental vehicle.

Cons: Realizing this is a review through kayak, I still thought it funny I could get a better rate online then they could produce in store. I booked my car while standing in line

Cons: car did not smell clean, exterior was water-spotted so spent own money to get cleaned inside/out. Rental lot was much too far to walk w/luggage--shuttle please.

Cons: I searched a hire car at Lax and got a booking for the wrong airport! Tried to cancel and was told to talk to hertz, when I talked to hertz I was told to talk to the third party! Had to book another car and then had the money taken from my account for this booking even though I tried to cancel! Not impressed!

Cons: We like to walk, so we didn't check on any options to get to the rental site, which was connected to Burbank Airport via skywalk. Some people might see the walk as a negative, but we enjoyed it after the flight.

Cons: The long walk from rental car complex to airport terminal. You should push the airport to establish shuttle bus service.

Cons: The temperature indication came on several times while driving but the worst part was that the engine was running so rough it almost died several times at intersections. I will never accept a Mitsubishi Mirage again. The Nissan Versa was perfectly fine.

Cons: Check in was delayed attendant couldn't find his tablet I hope I get a receipt

Cons: When I made the reservation it said, vw Jetta or similar, but I ended up in a Hyundai Sonata, not even close to a comparable vehicle.

Cons: I paid for a rental car but did not receive a confirmation email. Then it turns out I was charged for a rental but it was never confirmed.

Cons: I was expecting a car, but ended up getting a CX5, which is more van than car. Wasn't too pleased with that, seeing as I paid for a Standard-sized vehicle. My complaint is that I wanted a vehicle with a trunk because I had valuables I wanted to conceal. I didn't want people to see the laptops I was taking around in big Lenovo boxes, and I had no abilities to take them into the hotels with me. The CX5, even with the ample storage space, there was no chance to hide anything, even with different seat configurations, everything was extremely visible. Also, I am a tall person and the seat didn't go back far enough to be comfortable in my hundreds of miles of commuting.

Cons: It is a long walk from baggage claim to pick up the car. And there was no drop off area for Thrifty at Burbank. You drop off the car the same place you picked it up.

Cons: When I arrived they had no cars. I had to go pay much more somewhere else. Never again.

Cons: Everything was fine

Cons: Overcharged. Misquoted. When I called to ask about why I was charged more & explained that I was quoted $30 less, the representative did absolutely nothing to help or be kind. He was worthless.

Cons: When I checked out, they had inflated the bill to five times what the contract said and didn't have a good explanation.

Cons: This was my mistake but it would have been nice if the attendant looked through the car more thoroughly with me as I left an item in the car. With that said, I had to go through 3 transfers to get an update on my lost item (which turned out to be a robot) via phone call. There should definitely be a more direct number to the Burbank, CA (Bob Hope Airport) location.

Cons: Reserved an immediate size car, but was given a compact car, yet charged for a midsize car! Apparently they ran out of cars and gave me first available. Did not inform me of this until I complained when I returned the car. Compact car was not fit for highway driving with no power. When picking up car, the guy helping was rude! Overall bad experience.

Cons: The long walk to the car terminal

Cons: Called to make sure there were several Luxury options after booking and was informed there would be. When i got there, only one car to pick from, and I did not fit. Then needed to pay extra for choosing another car 'up' (Mustang). That or choose a smaller car. Not ideal.

Cons: Nothing! Everything was great

Cons: Know it can't be changed but the location of Enterprise at Bob Hope airport was very very far from the main doors of the airport. Since this location was sooo far, a shuttle to the airport would have been very nice. I had knee replacement last December and it wad a long difficult walk to get to the import after I dropped off the car. I might consider another option next time because of this. A shuttle would have made the difference

Cons: I requested a pick at LAX and it gave me one at Burbank (45 minutes away). I was forced to make other arrangements when I realized this. It was a disaster and enormous amount of time and $60 worth of taxi fees + whatever I paid for the reservation.

Cons: Nothing I didn't like. Excellent all around.

Cons: I had to go back to rent for longer. I called and they said go back to the rental location to extend the contract.

Cons: The car rental places at Burbank are a long walk from the airport entrances.

Cons: Wasn't disclosed of different location drop off fee until the end

Cons: No issues whatsoever

Cons: There was an incredibly strong, perfume type of cleaning smell. We had to drive with the windows down or it would cause headaches. It was so strong, you could smell the overpowering solution through the trunk while standing behind the car.

Cons: Check in & check out process was slow as they were understaffed. Spencer T. helped me at the registration counter & he was incredibly RUDE & DISRESPECTFUL. Also, the car wasn't ready when I went to pick it up. They also overcharged for an extra day. #NotFair

Cons: Nothing, would rent again from the BUR location.

Cons: No complaints.

Cons: From the beginning of my transaction the customer service was simply nonexistent. I will never rent from this company again, and will forever be an Enterprise customer. I was disgusted in the lack of willingness to help.

Cons: When i refilled fuel tank, the gauge made it look like i was about 1/8 of a tank short - even with topping off. Avis didn't charge me though when I explained how I just filled it up.

Cons: After being told my reserved mid-sized car was not available, I was offered the Toyota RAV4 for the same price. After leaving the airport and arriving at my destination, I discovered the dashboard was coated with dust and there was quite a bit of dog or cat hair in the rear of the vehicle. Upon returning it, the agent apologized and indicated he would not charge me for the alleged hourly overage I'd incurred.

Cons: Quoted us $79 for the airport pick up and return. Ended up paying over $200

Cons: Hard to find.

Cons: Few things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.

Cons: Kayak allowed me to book a car for pick up at 4pm when the Avis location closed at 4pm. I arrived at 4:30 and had to *beg* to get a car.