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Cons: Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot.

Pros: Newer planes

Cons: Better foos stewards

Pros: Crew was friendly

Cons: Please catch up with the rest of the world and offer vegetarian options for your food. The entertainment did not work at all during the flight so not being able to watch a movie or listen to music during the 4 1/2 hours in flight was very annoying.

Cons: No WiFi at all

Pros: The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one

Cons: EVERYTHING. food was not good either

Pros: The washroom maintains its cleanliness. The inflight tv/movie shows is a help especially with long flight.

Cons: Food needs improvement. Could probably offer the same menu with improve taste. The seat is not comfortable, it is somewhat hard.

Pros: cheap price

Cons: steward/airhostes did not smile and talked angrily to customer.

Pros: nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel.

Cons: it could be better if my connecting flight waited for me

Pros: Plane was ok

Cons: Better customer service from airline employees

Pros: Tickets were super cheap.

Cons: Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!

Pros: MU had been terrible on this trip. My flight MU544 was delayed from 00:55am to 12:10pm due to weather in Shanghai as they said. This made me miss my next flight to HNL. Next day i’m flying to LA and hotel they put me in in shanhgai was terrible :(

Cons: Could be honest about delay cause. Could put stranded passengers in better hotel rooms and not make strangers share a room. Could send bigger van so everyone and their luggages fit. (I have pics of packed van)

Pros: nothing

Cons: i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia

Pros: Nothing.

Cons: The service is terrible workers are rude. I will NEVER use this airline again.

Pros: The crew was very nice, but not very professional. Food and comfort in business class was pretty good.

Cons: Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long...

Cons: There was a metallic can opener in food Crew does not speak english Toilets really bad

Pros: The price was amazing and the hard product is decent for what you pay.

Cons: Food and entertainment could use improvement.

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food.

Cons: The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly.

Pros: nothing.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped for water even during meal times.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Pros: NA

Cons: NA

Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.

Pros: Nothing

Cons: When boarding need better arrangements, very unorganized.

Pros: The amenity Kit for the business called my attention. Well chosen and good.

Cons: The temperature of the cabin was terrible. too hot in a flight of 14hours

Pros: Return trip meal was significantly better than on the outbound leg.

Cons: Substantial condensation poured on me while taking off. The flight attendant wiped the surfaces, but seemed less concerned about me.

Cons: Boarding was chaotic and lack organization. Limited drink selections and should include club soda. Food was bland!