Colombo Hotels

The location of the hotel is very good. Staff very friendly and answered all the question I asked. Rooms size big enough.

The swimming pool and other facilities were under maintenance, which I was not informed with the booking. The windows of the rooms were permanently closed, so no fresh air. TV Remote broken.

Hotel employees were very nice.

Facilities need to be renovated.

helpful staff,safe rooms,

coffee & tea should be free as in most hotels its complimentary in your room

Ambience

The hotel's design and amenities are what you'd expect from a boutique chain, and the majority of the staff are welcoming, attentive, and respectful. The rooms are excellent; clean, well-appointed, and tech enabled. The food options in the hotel are a good value, and the gym, pool, and rooftop bar provide ample opportunity to unwind.

Though I didn't experience it personally, several members of my party (along with many, many, many guests) had their room keycards malfunction throughout the stay. These keycards control access to your floor as well as your room, and are required to enable power in your room for lights, outlets, etc. The hotel itself is very, very small, so if you go to the restaurant, or the lobby, or the rooftop bar, or the pool, or the gym, at the wrong time, you'll be waiting or will be out of luck. The elevators say they hold 11 people max, but barely fit five people comfortably. All these quibbles are minor when considering the price you pay for the clean, excellent rooms and service.

It is a nice clean hotel with clean and well apportioned rooms and bathrooms.

Too far from the city center which requires about 30 to 45 minutes drive. That makes it difficult for tourists and even business community. It also does not have a bar - the present bar is non-alcoholic. The restaurant facilities are basic with limited menu and the morning buffet breakfast is fairly simple. In the absence of any market near by there not many dining options.

The hotel is a very nice boutique hotel, with good taste in decoration, comfortable, almost luxurious. The suites are wide and very comfortable. The stay in Casa Colombo is truly a unique experience, very enjoyable.

The hotel charges you for services performed by other companies, mainly the transfers. What happens is that you pay double the price for services, retaining the hotel half of what you pay. I requested the hotel transfer from the airport and, although I was promised a luxury car, and expected a nice car from the hotel, I was contacted at the airport by an Avis employee and was transported by a regular Avis car. However I paid at least double of what Avis would have charged me. I believe that the hotel should not charge for services provided by third parties, since it is an obligation of the hotel to provide such contacts. When I traveled from Colombo to Galle I ended up paying for a much nicer car 80 usd when the hotel requested for an Avi...

- Staff were generally polite.

- I was disappointed by the on site travel desk. Further, there was a Michael Jackson tribute concert which meant that there was a lot of noise until 11 PM on two evenings (one was a rehersal evening). I was not informed of this at the time of making the reservation.

a good location and comfotable hotel with pleasant satff

no

If you like "old world charm" this is the place. A genuine unique old building with character and trained attentive staff!

Price! But that applies everywhere!!!!!!

This was a perfect hotel in a great location. We traveled all over Sri Lanka and found this hotel to meet or exceed every expectation. The room was perfect, the pool area was pure luxury and the restaurant choices were excellent. I would stay there again.

The only "quirk" was that the elevators were not air conditioned. But they were fast, so we didn't have to be in them very long!

The shower had plenty of hot water... There was nothing else nice about the place, except feeding the fish near the elevator. I suppose leaving was the best part!

The hotel is not on the ocean. You must cross a highway and walk through a slum to get to the beach.

It was very central and the Hotel Staff was very friendly. Had a corner room with both windows having a view to the sea.

Definitely a pleasant first experience in Sri Lanka, standards of cleanliness and organization is excellent. staff are very helpful and location is quite central

Only minor thing is that i did not get the room i was assigned at booking (garden view). i got a street facing room which was quite noisy early in the morning with the train buzzing by every few minutes just steps away.

the rate of room i been given by your office different from the actual and also they been charch me for the previouse night full price which i attend at 6 O clock morning. this is not fair.

From the moment we arrived the service was fantastic. We were greeted by all staff in an extremely friendly and professional manner. The room was great. The restaurants fantastic from the food to the service. A wonderful experience.

Wasn't able to check in. Staff were courteous and made an effort to check me in, even though their "policy" wouldn't allow it without a passport. See what I didn't like.

Was not able to check into hotel without a passport. Would not accept my foreign Driver's License as proper ID. Two other hotels in Colombo checked me in without my passport no problem.

The staff and management were the best I have ever encountered in all my years of travel. The General Manager got wind of my need for dress clothes for a presentation and he arranged for his staff, a very kind and professional Gisela, to escort us to a shopping mall to get what was needed. I was amazed at the thoughtfulness.