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Cons: Zero entertainment which seems like should be standard these days

Pros: I thought we were going to die. There was tremendous turbulence. Crew did not advise if this was to be expected and if they are worried etc

Cons: Better communication other than out on your seat belts. My seat was fixed and I could not move it back either

Pros: Need to smile... I think crew, can not smile and don't want to talk.

Cons: Nothing

Pros: Crew not a smile

Cons: Need to tv or some view for anything

Pros: The crew wasnt nice

Cons: The organisation. Letting know to people about the documents required to access in a country by email in advance.

Pros: Nice crew

Cons: During the boarding process in miami my carry on was “too big” to go in the over head bin, so copa members told me I had to checked it even though I never had to check my carry on before and I needed it because I was traveling with my month and a half daughter, customer service in MIA is really bad overall for international airlines going to Latin America

Pros: Cuesta q salgan las maletas

Cons: Personal muy pesado

Pros: Micha esoera en la linea de chequeo

Cons: Y el personal es pesado

Pros: Everything aside from the smell seated next to me.

Cons: The person I was seated next to had very very bad body odor. They also urinate on the seat. I had to tell the flight attendant about the spoiled seat that I previously brought to the attention of the caretaker of the individual but she had zero concern. I was on a 7 hour flight having to try and avoid the smell. I had to attempt to eat food trying to avoid that smell. The person in front of my seat was able to smell the body odor and urine. He also warned me about the urine in the seat that I was aware of but at least he cared unlike that caretaker. If not fot that experience my flight would have been much better.

Cons: The food options for dietary restrictions

Pros: Was a comfortable flight

Cons: Food options for those with dietary restrictions

Pros: I got bumped from the flight. They overbooked. Three people were let on after me.

Cons: There was a problem with their system, so they didn’t have a record of my checking -in. But, my email said I had checked in - just wouldn’t give me a seat number. They put me up in an old hotel that I would not recommend, so I can fly tomorrow.

Pros: El desayuno y el snack

Cons: Se debe mejorar el abordaje. Abordar de la cola hacia adelante para evitar aglomeracion de pasajero

Cons: Copa ground staff did not let us board citing some yellow fever vaccination card requirement. What Copa did not know that there are some exceptions (which they don’t know and of which we just found out) allowed by WHO which would have let us continue our trip to Managua. Will never, ever fly Copa again. Actually I advise everyone else to stay away from Copa.

Cons: The girl at the counter was not nice

Pros: The crew was fantastic. The seats quite old and worn out.

Cons: More leg room and newer seats. Better food.