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Awful

Pros: Nothing

Cons: Unpolite crew, food, seats... the worst part is that I had to hold my baby for long time waiting to board because the flight attendant made me wait until my group was boarding, she said that copa doesnt have a policy that allows you to board first because you travel with babies. Someone should change that. I wont travel again with Copa.

Pros: Dinner wasn’t anything special, but it tasted good (better than other airline food that I have had.

Cons: Salad literally was about 3 sprigs of lettuce. When boarding onto the plane 5 passengers were booked in the same theee seats on their actual boarding passes, so that took some time to figure out while having to stand on the isle while other passengers boarded and stowed luggage

Pros: N/A

Cons: N/A

They regularly overbook the flight and left me on land.

Cons: Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline.

Pros: The electricity went out at the airport in Panama which caused cancellations and delays. Copa did not handle the situation well. They did not put extra staff to deal with all the people who missed their flights. It was a total mess. I had to wait hours to get a new flight.

The airline had a lot to contend with but handled everything quite poo

Pros: Ultimately the guest services supervisor at the PTY airport she talked and acted decently. Wish others would follow her example

Cons: More training. Improvement in operational detail. More respect for customers - does not mean always spending more but empathy and effective planning