Extended Stay America - Dallas - Frankford Road

Need large desk, coffee table, good blind.

It was really quiet and peaceful The staff are lazy and extremely rude.... The breakfast was always thrown together with no organization

Staff was so rude

No couch

Nothing Having to call the front desk to let them know that they have a guest

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Location was excellent for my needs. The room was not ready when I went to check in at 4:00pm. I had to wait over an hour for a room to be cleaned and the room's trash was not emptied.

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nothing everything from the nastiness to the staff. the water was turned off before I'm trying to check out, had to wait to take a shower in that rat hole...

Location Fleas in bedroom. Room smelled like old cigarettes( non-smoking room).

Staff is typically pleasant, excellent location, clean hotel. There was a leak above the toilet in the bathroom...closed the pool and would not allow even entry to sun for a day...housekeeping disturbed even with a no disturb sign on the door..coffee lukewarm...outlet in room not working...it was a bad wknd for them

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Large spacious foryer/entryway and patio Trash piled up, stinky hot hallways, curtain rod broken,

Location was good Bathroom not clean and missing wash clothes. Had hardwood floors no carpet. Shower had almost no pressure. Very disappointing

Good location, ok price. Pool was closed, staffed tried to give us wrong room (we booked 1 bedroom suite gave us studio), dresser was missing bottom drawer.

The staff is Very rude and unprofessional! It's really hard to get room service, not to mention they never seem to have any clean towels.

The best thing was the location. The staff seemed not to care when informed that the room they checked me into was dirty. They just said come pick up new linen.

This room was not cleaned at all will never stay here again

hmmmmmm 1st room was not cleaned up after previous guest. 2nd room was smoky 3rd room was just right til you go to the bathroom and it floods each time it is flushed

I'm sorry but I did not like anything about this hotel. The assigned room was not cleaned or made. I changed room 3 times and all were in poor condition. I agree wing finally stay in the last room because I had no time to look for another hotel.

Room space No breakfast, terrible lines, smoking and dogs allowed. Mean bitchy staff. I mean MEEEANNN

Roaches in the romm,switched two rooms,still found roaches in the second room. Room was not cleaned properly.Could see lot of trash on floor,carpet.

Nothing

Breakfast only have coffee and muffin, fruit not fresh.

the common area was clean the room: floors were nasty, door knob missing on bedroom door, trash can in kitchen was full of dirty diapers, there was feces on the outside of the toilet, pulled the sheets back on the bed and there was hair that did not belong to us, the stove had

It was a nice buildinf abd room The room they assigned to us was not clean. There was trash all over and the beds were not even made. It looked as if someone had just used the room.

AC in the whole hotel was broken. Room was so warm (yes, that day at Dallas is around 105F). I had to wait almost one hour for them reset the AC in the room. The room has fairly big space.

they dumped my reservation and did not attempt to find me another hotel. I had no where to stay.

Big room They do not clean the room more than once a week! Bad tube clogged Lack of instructions to control A/C

nothing the whole floor smelled of burnt food and smoke and trash. my room smelled horrible... and sheets had stains

Location The stench of garbage in the hallways , the fleas that bit us and caused a infection on my wife's leg. Hot room..

Staff is personable and will make efforts. Roaches for 7 days straight, and urine smell in the halls and stairwells from dirty carpet. I paid way too much for that type of ridiculousness.

We changed hotels. It was very dirty in room( something smelled in bathroom from clogged sink) refrigerator dirty. Continental breakfast had 2 dry cereals and a few sweet rolls, not much offered. Lanudry room very dirty, food particles on counters and over flowing trash. Did not supply kitchen items. No treadmill in fitness room. It appeared employees were living in the hotel. I have never complained before in many years of traveling. This hotel is terrible!