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very clean room and bar area,friendly staff we arrived ealy howver we were told that the room would be ready at 2 ocklock.the rom was still being cleaned at half past 2
the freindly staff. The management inability to return calls reference the complaint i made.
Close to the town center We were shown a room that was not the standerd of the room we had paid for and would have been left in that room if we had not complained. Represents poor value for the price. Would not stay at this hotel again
friendly clerk at check-in. Rooms were fine although bed in Room 19 was uncomfortable. Wait staff not very friendly. Breakfast buffet wasn't great. Just a lot of toast. Muffins and pastries would have made it better.
Central location I Did not like being called mate by the waiting staff, not enough electrical points in room, for business use. Oh and the TV reception and channel choice is very poor.
Good size room, clean and comfortable. Excellent buffet and cooked breakfast. Good fairly quiet location in centre of town, few minutes walk from rail and bus stations. Good value for money.
Excellent comfortable hotel in a central location, with good breakfast and evening meal facilities. Value for money, helpful staff.
Easy to find Unavle to connect to internet
Friendly, welcoming and accomodating
Lovely room with good view. Centrally located in the town with safe on-street parking. Freindly owners.
Spacious, everything needed,
Friendly owners, with no-fuss parking permits, good breakfast. Good central location walkable anywhere in town.
Location, ambiance, food, the drawing, and snooker rooms along with an interesting library, the grounds, pond, walking paths, tennis and walled garden. Tranquility. Just an excellent place. WiFi was highly appreciated. Temperature control poor. Very hot when we arrived; could only cool down by turning off all heat registers. The shower head is way too large for a small shower stall and should not be an overhead. A table and chair for a computer would be nice.
Our room had great view, but seems not very many do. Our room had plenty of space for our family of 4 For hotel rate, you would think the "complimentary" breakfast would include hot chocolate.
Hotel was clean and rooms had been newly refurbished. No information in room of fire exits and meal availability. No warning about scalding hot water. Poor food at breakfast and poor availability after a coach party had blitzed the breakfast room. Quality of food was poor. Tv had hardly any choice of programmes despite the only information in the room advertising all the available tv channels, we could only receive about 4. Room was located at back of hotel up many stairs and corridors.
Nice room comfortable and clean.
The internet booking was not registered in the hotel and that was really bad. Curtains in dinningroom can get attention, little sloppy.
No lift to top floor. cold shower. very bad bed.
the views the shower was very poor
Very good position, free parking available.
It was cheap No major issues, you get what you pay for, the basics
Bedrooms were adequately furnished, & very clean Reception areas are in need of refurbishment, staff were polite but didn't provide the service you would expect. The Bar was closed at 10pm, and we were told we could take drinks to our room!
Bathroom very cold no heating
A pleasant hotel to stay at with friendly waiting staff. Chaotic check-in / check-out, with original e-mail reservation lost. Then tried to charge a higher rate, and capped it all by telephoning the next day to make a 'no show' charge for not having arrived as booked!
The members of staff were very friendly and helpful.
staff very friendly and helpful. Room comfortable. Central town location is a bonus.
Ideally situated for the train station - especially as we had a wheelchair guest. Nothing
Our room was a bit noisy. The kitchen fans were specially loud, but they stopped during the night and re-started in the morning.
Great vfm and very helpful staff. Good restaurant in the Food Stop. Hard to be critical at this price but a make-over would not go amiss.
The staff were very friendly and accomodating with regards to having a 14 month old baby with us. The location was pretty central to the shops etc.
very helpful staff, right across from train station
Good Location. Friendly and Helpful Staff, especially in the restaurant.
ideal location for rail travellers. the buffet breakfast could be better, some items were cold.
location of the hotel as my husband uses crutches and there are no hill's
Friendly staff ; good food and prompt service
staff very helpful. rooms were spotless.
the staff wer very helpfull & pleasent,it was veary cozzy, the meals veary good
The hotel was excellent and the food was fresh, well cooked and could be recommended to anyone.
warm welcome,relaxed feel to place,good breakfast shower not going to win any prizes, mattress a little uncomfortable
Ambience and proximity to interesting features, Neptune's Gateway.
Friendly staff, pleasant surroundings. Good menu and reasonable prices. VG provision of toiletries. Only a couple of minor irritants. Room I had had dormer window, therefore no view and paper was peeling from wall below window. Room 6.
the weather and the company. rooms not worth the money;have been in a lot better,the shower was very underpowered very poor
The location and the friendliness of the staff It feels slightly old fashioned and in need of updating
Fabulous location Nothing
Staff friendly and sauna and pool excellent some of bar food not cooked through
location was good, welcome excellent, hotel facilities very weloming and food good. TV had not been reprogrammed for digital. Only 2 stations available and no was of turning down the sound. Complained in morning and accept explanation about engineers not having completed work.
Warm, clean & leisure club attached
The new pool and spa centre was by far the best part of this hotel. Room was drab and dreary and slightly damp with no heating working. After complaining 3 times and offered a heater that never came we were given another room to stay in the second night which was far superior. This room in the Annex building changed our minds about the hotel and we would stay here again.
the food was very good and the bar area friendly asked at reception for someone to come and check the tv because the reception was bad and nobody came
Hotel efficiently run,and staff very correct. Room clean,well equipped and comfortable. Breakfast adequate,and evening meal excellent. Lovely views towards Ben nevis and the mountains. Rather a long walk from hotel reception/bar/restaurant to my bedroom. The weather was very windy during my stay,and as the windows in my room would not close tightly, the otherwise efficient central heating could not keep my room fully warm.
having leisure facilities to hand Hotel was a bit tired and rooms in need of redecoration and or upgrade.
I enjoyed the pool and spa facilities. Rooms were clean and comfortable Toilet seat kept falling off and toilet paper was too awkward to reach. Long curtain covered radiator and heat was lost out of window
The Leisure faclilities
Brilliant Hotel, Staff very friendly and helpful well situated on the outskirts of the town. Rooms are finished to a very high standard. Food in Browns bar and Bistro is exceptional quality. None
A very friendly hotel which is clean, welcoming and has a good restaurant.
The breakfast, and the fact our room was ready early.
Very comfortable room & good food No bad points
Nice breakfasts. Good food. The modernity of the rooms and bathroom. Walking distance to station and centre. Pillows were too soft. No mini bar or fridge. Placing too close to other customers at meal times when there were other tables available.
Smart looking; easy parking; modern decor inside; excellent menu for evening meals Lack of reading lamps and coffee tables. No lift.
Hotel had a luxurious feel, excellent food in the restaurant, friendly staff Pillows a bit on the soft side but that maybe just personal preference.
A good hotel with good staff, just felt a bit clinical, not homely.
We enjoyed our stay. The room was very pleasant and comfortable with a great view, and the breakfast was lovely.
Friendly service. Breakfast precisely on time and fully prepared. Homely feel. Great price for a high standard of accomodation.
The views from the property were excellent, the atmosphere informal and the food of good quality. Parking was also available at the property.
The bed was comfy and lots of tea and coffee.
Campfield House is clean and its owners were friendly. We wrote in advance that we did not eat meat and were given the breakfast minus meat. Other places have provided vegetarian sausages. There was very little space between the bed and wall to get to the en-suite. We are of average build. Somehow we felt sqashed into someone's home; the hall had a lot personal items piled up and the table for breakfast seemed to have been put into a family sitting room. Nothing awful to complain about we just wouldn't return. see above
The owners were very helpful after I had to alter my booking. I found it a quiet and relaxing experience with a lovely waterside view of Loch Linnhe.It was no bother to them that we had our dog with us, and it was a good idea to take its cage to sleep in as, quite rightly in my opinion, it was not allowed on the bed. The Scottish breakfast was very substantial and was ordered the night before.
Good food. Friendly people. Adequate parking None
very comfortable and helpful owners
Loch View and safe off road parking 3 Miles to Fort William centre
Good location, not too far from the centre so easy access for meals. Parking available close to house. Very friendly welcome. N/A
Good location, it's on the opposite end of the main street from the bus/train station, but only a 10-15 minute walk. Clean, comfortable room and beds. We were fortunate enough to get a room facing the canal, and it was a fantastic view. The room had a sort of bay window which was lovely. It's not exactly on the water but you get a great view of it. TV has a good range of channels. Breakfast was good. I felt it was a tad overpriced, especially after I learned there were hostel accommodations on the main street and several cute B&Bs close by. In retrospect I would've stayed in one of those to save money. Gaudy, outdated comforters and matching curtains (sorry, but someone had to say it!) They were clean, just didn't flatter the room. Towels were old and faded, but clean. Hairdryer kind of sucked, my friend got her hair caught in it twice, so be careful - there's no screen on the back to prevent that.
Its ideally located in Fort William, well appointed rooms and curteous staff. It was only for one night !
Comfortable beds, ground floor room !, friendly staff, very nice breakfast One of my sons fell heavily in the shower bruising his side . The base of the bath was quite slippery in parts.
The room was clean and in good condition. The Brewers Fare was handy but extremely busy, even at breakfast. Get somebody to cut the grass and weed the shrubs and the whole place would be perfect.Good value accommodation.
we enjoyed the warm friendly welcome we received at the hotel which was spotlessly clean throughout also the adjoining restaurant which was also welcoming and good value for money. the self service breakfast buffet was not available due to a fault with the hotplate.
Efficient, clean, comfortable and well located Unable to eat in restaurant due to being fully booked. Breakfast not till 8 on sat as most people were walkers that wanted a early start this was too late for a sat.
What we liked about our hotel was it was friendly clean and close to the railway and bus station I thought there would be more space for putting clothes, also the rain
Clean well appointed room; very friendly and helpful staff; lovely location. Having to pay extra for breakfast and internet was irritating because the room wasn't cheap to start with.
Convinient location, good room, polite staff. Booking process. I arrived to figure out that quote given by price-line is wrong and they booked only 2 people in the room in the hotel system - also in my confirmation kid was shown. Reception sorted this out - but aukward point.
Lovely comfortable room with super bed. Everything was spotlessly clean. Good to have children's beds made up for arrival. Housekeeping of a very high standard. Reception friendly and helpful, especially Betty. Have stayed before and would definitely return.
Very clean, modern, excellent facilities, huge bed, warm, comfortable, great location to town. Liked everything
Quality of both facilities & interest in meeting our needs
Room was clean and comfortable. The breakfast was very well cooked and presented. We arrived just before 4.00pm and we a little taken back when the host said she was just finishing off preparing the room. This was even more surprising when we were advised that we were the only ones staying the night.
Absolutely wonderful. Looked after from the minute we arrived to the minute we left. Should have stayed longer. No
Lovely accommodations - room was well maintained and restful. A bit difficult to find - the addition of a map on the website would be very helpful. If there is already one there, it was not evident.
Welcoming and friendly, informative about the suroundings and available activities. A must revisit. Not applicable
Comfort, cleanliness, breakfast. Also the views and location. Ideal for exploring the surrounding area.
Cleanliness & service Electric shower had slow flow
Very well kept hotel owners take great care of b/b None but if I had to be really picky sometime a bit cool in room bit like I said whether wass dull
The location is excellent, all the facilities were immaculately clean eg the room, the bathroom, the shower etc. The full english breakfast was the best I have ever had with an excellent choice selected personally each day. It is within easy walking distance of the main town and offers very picturesque views from both the bedroom and the dining room. I would strongly recommend this hotel stay to anyone interested in visiting Fort William and the surrounding area.
A warm welcome was extended to us on arrival, details of where we could get dinner were given. The overall cleanliness and good decorative order of the establishment were self evident I haven't got any
Good value for money, conveniently located. Lack of breakfast off-season (though there is a good cafe nearby, and a self-catering kitchen on-site).
clean,comfortable,warm rooms with plenty of hot water
Location, close to rail station.
its location right in the centre of town no
Room was clean and comfortable, staff were great. Other guests were a bit noisy.
Good location, clean rooms well appointed. 24 Hour reception. Very good value
Location There was nowhere to place clothes, jumpers etc as there were no shelves, cupboards or drawers in the room. The curtains did not fit the window but were about 8 inches away from the frame, therefore allowing daylight in all the time. The room looked and felt 'run down' with black fungus around the small shower cubicle. TV remote did not work as the batteries were expended.
The walls of the hotel were paper thin it sounded like people were walking and talking in your room, made it very hard to sleep.
Polite staff Clean Room icy cold on entering Heater broken in bathroom Fire alarm woke us during the night (no fire and we don't smoke) Only one channel on tv
no breakfast available