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Nothing, it wasn't what I expected out of a 5 start hotel, I booked a suit and it was dirty! I couldn't really believe a 5 star hotel would be that bad, I checked booking.com reviews but I was like maybe its few people!!! It was over priced, poor staff, as a person who worked in 4 and 5 star hotels, this must be the worst experience ever!! Money isn't the issue hence the suit I booked, but a dirty suite? Come on, I wonder how they got 5 stars!
The location They call their room "Deluxe" when it should be called "standard", I had an old crappy room, the bathroom was not very clean and they used an old-fashion plastic curtain for the bathtub/shower!!! Very dark. No wireless internet, only wired in the room, with a tiny ridiculous 20cm cable, for $5/hour. It's not worth the $200 I paid. Very disappointed.
IT WAS A TERRIBLE STAY BECAUSE THE STAFF WAS RUDE THE VALET PEOPLE WERE EXTERMLY RUDE AND NASTY.THE HOTEL SMELLS I DON'T UNDERSTAND HOW IT'S RATED 5 STARS BECAUSE IT SHOULD NOT EVEN BE ALLOWED TO HAVE ONE STAR.LOCATION IS HORRIBLE BECAUSE IT TAKES ONE TO GET INTO HAMRA AND ONE HOUR TO GET OUT I DID NOT LIKE EVERYTHING ABOUT THIS HOTEL THE ONLY DECENT THING IS THAT IT WAS CHEAP HOTEL
The free internet facility during afternoon & night The a/c was not enough During night. also there is no make up mirror in bathroom.
Clean hotel compared to price N/A
Its location Facilities like the gym is very poor
First people wished me happy birthday in the morning They put off the a/c in the lobby night time
no free internet, drinkng water. small choicew of tv channels
Its not Meridien standards, Hotel felt like a 3 star hotel, dont recomend people staying here!
no thing at all very baaaaaaaaaaaaaaaaad hotel very baaaaaad hotel its a 2 star hotel very dirty - im shocked when i saw cocroche on the bed --- very expensive rate for this level of hotel-i will not recommend this hotel for any 1
extra charges for any little thing duplicate the bill (1 telephone call 40 USD),
The service of breakfast Buffett staff is excellent and make you feel good in the morning specially Nadia & Rony The furniture & curtains are tired, the bed sheets were not changed although we stayed 7 !
very nice staff and hotel
Being a neew building,elegant staff, and good service,friendly at receiption. very poor view of the sarrounding area...scarecity of taxis which are expensive.
The helpful staff
It is place Yes the cleanning of the hotel, it is soooo used
The location of the hotel is very near to the down town and the services is excellent!
Room is great and hotel's location is very convenient
the hotel was very confortable and relexing,handy location, value for money.and very location ,the food qualityand quantity very good,and also the services. none
the staff was very helpful not good value for money
Nothing Shuttle cost more than Taxi, carpet in the room had stain. I could have stayd for alot less. What a shame for Radisson name!
everything else creative billing
the view was amazing
i liked the room,the view,the location and the food was good,whenever we ordered from the room service,the food came on time. the lobby is horrible,so so small and so close to the main entrance,you would feel the chill of the wind as you check in and out sometimes the doors don't shut properly becouse of the wind.one resturent was closed all the time.the health club was poorly equipped,i had to go some where else to exercise for what they where charging for the suite,i expected much more,can find better places at that rate.
location, quality of food and room small lobby
Location was wonderfull, roooms super clean and very nice view...
the rooms is not that big
Location and staff. Did not get upgraded to a good view although the hotel was not fully booked.
The rooms were small. Rooms you get at the lower rates are not sea-view (they have no view at all). Breakfast is expensive.
friendly and cosy. helpful staff but poor housekeeping . The room was a twin and not the double we booked. terrible views
nice location, modern rooms, friendly staff, perfect atmosphere
The hotel location First room was very bad because it's on the back of the hotel and windows was very small !!!!!!
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
location nomore . the staff
staff and the location nothing
the people respect. no.
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
staff was useless, cleaning people absolute dont know what they were doing
hammera street nois in the morning .
the location of the hotel mostly the stuff
Friendly and helpful staff plus all the day house keeping. I liked the business center. Maybe the classic furniture.
Location is great. Requests not always fulfilled
The Staff were helpful The Room was too old,, old TV old coffee maker, old furniture...etc
staff swiming pool and no joint rooms
location was excellent This hotel was a disgrace to the five-star chain. Not a single customer service smiles when he meets you. The carpets are stained in rooms, and furniture is exhaustedly old. The TV looks like it was bought from a backyard sale. Hardly anyone speaks English. Motels have better and friendlier services. As for the so-called swimming pool, it was a 3x2 meter which a dog would not want to jump in!
Wedding Invitation The dinner catered to event wasn't good. However our breakfast at the hotel was good.
Nice location , most of the staff are friendly , the food and service at top floor restaurant. The club lounge is poor , not up to the international standard in terms of size , facilities , snacks and drinks , only 2 no pcs against huge no of guests , finally some of the staff are not friendly.It simply does not represent value for money.
The location is great, the staff are helpful and smiling, the rooms are clean, and the facilities are very convenient. The hairdresser's rates are exorbitant!
Quite area. Close to AUB. Easy valet Parking. Very good staff no
Its good location outside down town but still at walking distance (more or less 20 minutes); the services available and the staff. The permanent traffic noise (especially in the rooms at the front) which makes it impossible to let the windows open and fully benefit from the terrasse; the sometimes a bit too commercial approach of the hotel and its staff (services advertised everywhere in the room; staff knocking at the door to offer services without having been asked, etc.).
I liked and appreciated the courtsey of all the employees Not applicable
its a cozy place
My husband and I were very impressed with this hotel, and we would definitely stay here again. The service was great. All workers from bellhops to cleaning staff were incredibly friendly. I was especially impressed with the breakfast, which was included with the price of our room. It was a magnificent spread--over and beyond what I would have expected. The only criticisms that I have is that the mattress on the bed was a bit stiff. Also, when we first arrived, the people behind the counter were also answering several phone calls while at the same time checking people in.
Nothing The staff is very rude I asked for free WIFI in my room because I booked the room with free WIFI and they said no you have to pay. I was traveling with two young children and several luggage and nobody helped me.
Location 1) They did not provide me with my requested non-smoking, king-bed room until I demanded it. 2) Internet service was not operating,even after several calls to reception all their promises were broken and, although they promised to refund the fee, it was still on my bill and I had to pay it. 3) Service is poor and most employees have a negative attitude.
The staff are amazing. We specifically asked for a balcony, and it was huge, but we had nothing to sit on outside and there was no light switch to turn the lights on outside
Comfort of the bed; seaview from room; service of staff; excellent breakfast; amazing swimming pool The bathroom aeration was not working; the room was on the small side; could have used more tv channels.
Reading the massage menu!
The staff were very helpful and write on time when requested. The room is big and very clean and also wounderful balcony. The spa is great. The internet facility is very stupid and not for a 5 stars hotel . The rate of the rooms is expensive in comparing with the location in the country side.The rate of Habtoor is the same as the Four Season !!!
Nothing, It was very bad 1.Reception staff asked us to pay the full amount of the booking in advance. 2.Reception staff take 100$ more, they asked us to pay 600$ we pay it then he said no this is 500$ only, please pay 100$ more!! 3.When we chick in, the reception staff asked us if we can take our luggage or they will send it later on with some one!! Also when we chick out they asked us if we would like to take our luggage to the taxi or they send it with some one!! 4.I asked them to change the bed sheets because it was dirty, they send me one of their staff to check it, then she left without change it.
Very nice hotel with great views. Excellent staff and very friendly. I recommend it.
expensive and far from city cinter
The view from the room, the spacious balcony, the friendliness of the staff and the quality of the food & beverages, the commercial mall under the hotel. Nothing
It is good hotel, but you can find better than Habtoor
night clups no
all facilities and staff and restrant and the bar
Arrogant staff. Very noisy
swimming pool - spa facilities excellent the sandy beach very very dirty / house keeping some times forgat you / valeut parking takes more than 10 min for bringing your car
I like the sea view and the location. The breakfast was perfect. The price was very high according to the room furnitures. The sofa, towels and carpet were very very old and dirty. Late chick in.
The breakfast buffet is great Nothing
excellent hotel 4 summer time. I had a club room where I should get fruit, sweets and water daily as complementary service, I got it only 1st day.
serves is not so good
The furniture in the rooms is old and so is the telephone system.
i like the hotel to be comfertable especialy the restroom and the bed and i pefer more international tv chanels
Staff Welcoming and their attitude. Room cost specially during no season periods. Plz be fair.
The staff were good and will help u anytime The breakfest what not nice they should have a more food on display Rooms are too small
i liked the sea view, services of the hotel and the SPA of the hotel
Location is excellent. Water is salty and no free wifi
Breakfast buffet was not as expected. also furniture seed to be too worn for a hotel
the breakfast was good yes, the Wireless network was limited at the lobby only, I couldn`t reach the network at my room
Location Dirty sheets, with hair. There should be more than one towel in the bathroom.
The hotel is situated in a nice quite area. Good price, clean rooms. I wish I had an access to internet in my room however the free internet connection in the lobby was fine.
great location. ..very very friendly staff and very comfortable bed no free internet..noisy...the cleaning staff are so noisy..they were talking loudly in the corridor until I told them off (politely)
Rooms are quite clean, breakfast good Staff is really impolite and hotel is expensive. I wonder why that hotel is four stars hotel
I liked most the central location, friendly staff and the breakfast which is quite good price for Beirut. And it is very similar to Turkish breakfast, an important reason for me to like it! They are not good at some details such as the carpet in the room (it smells bad), toilet paper (we paid great effort to get a toilet paper..)
Nothing at all Essential services like TV, air conditioner and Hot water were not available all the time due to various reasons.
Reception staff friendly. Had a nice terrace which allowed city rooftop views. Central location. The breakfast buffet was poor.
the location construction noise from the next hotel
they didn't receive our booking from booking.com but still were nice enough to accommodate us at the same rate. due to construction going on next to the hotel, they upgraded us to a better room which was quieter compared to the first one. staff was very very nice and breakfast was superb.
i liked the location of the hotel and the low charges compaired to similar hotels with same locations and nothing else because the airconditioning was not working during my stay they could have done about the power cuts and airconditioning system
Comfort bed Noise because the hotel in construction area
nothing We had a considerable number of issues during our stay: 1. When we arrived, they couldn't find our booking 2. 2 days in a raw, when we came back to our hotel room late in the evening the room wasn't cleaned & we had a sign on our door "do not disturb". We explained to the hotel that we never put that sign on the door & they had the courage to ask if we were correct?! I think this was some staff that was too lazy to clean the room & wanted the next shift cleaners to do it once we call to get the room done! 3. Every day our room key was desactivated, even when kept far from any mobile. It's very anoying to have to come back to receptyion every time to re-activate it 4. Given the quality of the hotel & service, their rates are a rip-off
location and room price are main attraction. bathrooms are very small. maintenance is not very good; I asked for a replacement of a light bulb. they didn't do it during my 4 night stay. towels are getting old and must be renewed.
The bar and front desk staff The airport transfer did not arrive. The elevator was out of service. There is a construction site next door which is very noisy 24/7.
location and staff were nice too much noise from outside construction, poor value for money
The location close do the Downtown and to the corniche. The room is very nice for a reasonable cost. The noise due to the building construction nearby.
The provision of health club Deal with power outages
Definitely not a 5 star Hotel. More like a 3 star Hotel. The staff was extra friendly and the beds were very comfortable. The reason I gave them a 3 star hotel was because it needs alot of updates which they are working on. The rooms need some updates for example the carpet is very old and dirty. Lobby looks really good. Overall I will come back and was satisfied.
The hotel has a great location in Hamra, very safe and friendly staff. Hotel manager takes pride in his hotel. Free wifi you tell them you booked at booking.com and they print you off a free slip every 24 hours, wifi very fast and in all rooms. Nothing to complain about.
it's amazing hotel and the staff also amazing
It's small - clean, and neat; Rami and manager are so friendly. Breakfast is fine. I suggest to them adding a hair dryer in the room. The price is high. I wish they could arrange a taxi to airport at fixed $15, instead of wasting time bargaining with drivers from $50 to $10.
Room size and kitchen was perfect as I had my family with me. I was ok..nothing bothered me.
Staff are very helpful,efficient and friendly. Location of hotel is excellent with just 2mins walk onto hamra street with tons of cafe,restaurants....
Location is just off Hamra St. Breakfast was a light lebanese style breakfast. Staff was great. Rooms a bit small.
the size of the room, the bathroom, lovely shower and hot water and the accommodating staff
Professionalism, cleanliness, effectiveness, friendliness Although tried to find something I did not like, I was unable to :-)
Great hotel. There breakfast is so Delicious and a lot of variates. Nothing to say.
Everything:Spa & Treatment,Clean, welcomed, Excellent service & very comfortable
It has very wonderful scenery and easy access to city center.
indoor swimming pool Interruption of electricity for 25mn
it is a nice hotel near beirut
all the outlets and the water gate aqua park the food was not good, also, whenever i order a meal they always brought something else.
Rooms are very nice. most of restaurants and bars where closed. We weren't informed about the renovation and the noise from 9-5. Management didn't do anything to compensate.
Very comfortable, enjoyable stay,the view of the room was spectacular The floor carpets,very dirty.
I loved the cleanliness of the room and the friendliness of the staff. Some of the services could have been better, for example we wanted to use the waterpark (attached to the hotel) total confusion, nobody seemed to know what was going on. We used the entrance from the hotel and had a couple of visitors with us (which we paid full price) and the security was just ridiculous, we had to small children with us and it took a good 15/20 minutes before we gain access.
every thing was good