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Distance to city centre
Distance to airport
|"Location and staff were excellent"||(in 33 reviews)|
|"Breakfast was delicious and free!"||(in 26 reviews)|
|"Heated pool was amazing."||(in 38 reviews)|
|"The room was dirty."||(in 37 reviews)|
|"Loud Music @ Lounge."||(in 4 reviews)|
|"The hotel felt rundown"||(in 19 reviews)|
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The location was the only good thing about this hotel.
The staff was rude and unattentive. Very very few spoke any English or even understood it. Shower head was broken and was not fixed when asked. Was only given 3 pillows for a king size bed and 2 people. Bar was only open 5-10 m-f. Hotel listed restaurant and the restaurant has been closed since February. The morning checking out, the hotel was doing some sort of construction above my room AT 7AM!!! When called and complained about the noise, the front desk said they would check on it and have it stopped. I called 3 times within 2 hours and the noise and pounding only got worse with each call. The front desk never called me back or told me that it was construction. I had to go and see for myself what the deal was. The pool was ungodly cold and the hot tub was boiling hot. The pool table was missing a q ball. This place was only meant for people to sleep in and that's it. Worst hotel I've been to.
Don't take upgrades
Was offered an upgrade for Valentines day, roses, champagne, chocolate and breakfast for another $39 for the night. Well come Valentines day, no chocolate or flowers or champagne. Go to front desk, oh myst have been a misunderstanding, no flowers, here's your chocolate, a $2.99 heart box with maybe 5 chocolates, go find your champagne downstairs at the club, go to club, what champagne? No champagne glasses, we'll find some and take to your room, never showed up. And oh yeah to top it off, room air filter was so dirty, airconditioner wouldn't cycle correct. When we got ice, next morning stuff floating around in the water, oil and just yuck, made me throwup thinking we used it in our drinks the night before.
"Situated near the airport, this hotel is within 1 mi (2 km) of Bassett Place and Cielo Vista Mall. Gene Roddenberry Planetarium and The Woodhouse Day Spa - El Paso are also within 2 miles (3 km). "
based on 342 reviews
Value for money
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Most popular landmarks
- Western Playland Amusement Park 1.3 mi
- Ascarate Park 1.9 mi
- El Paso Zoo 3.1 mi
- Fort Bliss Museum 3.6 mi
- Chamizal National Memorial 3.7 mi
- Magoffin Home State Historic Site 5.1 mi