The newly renovated Best Western Aspen Hotel located just off I-540 in Fort Smith is both conveniently and centrally located. The Fort Smith Regional Airport is only minutes away. You are also within walking distance of some popular national chain restaurants. If you wake up hungry, then we have your late night snack needs covered with our new marketplace. Make use of our seasonal outdoor pool and all year indoor fitness center. Wi-Fi and extended cable are free in rooms and in our lobby. Our pet friendly and non-smoking hotel will also offer you customer service that will keep you coming back for all your future trips through the area.
Pros: The room was clean. It was close to restaurants.
Cons: It was advertised as having a whirlpool tub but it only had a tub with jets. when I went to use the tub the button that changed it from shower to tub would not work and they had to send maintenance to fix it.
Pros: The staff was able to get both of my rooms ready for early check-ins even though they were understaffed and fully booked. Hotel employee up front, the cleaning ladies, and the night auditor offered great service under pressure.
Cons: Breakfast has lots of seating but could not keep up with the fully booked hotel. Come early or wait with everyone later in the morning. Food was decent though.
Pros: Location. Located at a light that made coming and going easy and near all major restaurants.
Cons: Breakfast was just OK. Toaster took 7 minutes!
Pros: Accommodations
Cons: Nothing
Cons: Mouse in room and attended said yeah others have complained about that also
Pros: Bad Service
Cons: No housekeeping services. I stayed 4 night they never cleaned my room always had to call for fresh towels. Elevator broke down. Breakfast was cold and not kept stocked. Staff not very concern. Smelly shower curtain which made bathroom smell.
Pros: It was at a good location. Close to major highway. Close to restaurants.
Cons: Bathtub was stopped up. Had to call the front desk twice to get maintenance up to our room. Not accommodating to our needs, we were late for an event because getting ready was held up. Not very sympathetic to our needs.
Pros: When I arrived at Best Western I was told the Hotel was overbooked . So the staff set me up at Quality Inn right down the street from Best Western. The room at Quality Inn was very nice. Enjoyed my stay.
Cons: No
Pros: Very good location. Very nice facility. More than met my expectations.
Cons: No.
Pros: the lady that checked us in was quite nice.
Cons: the bathroom tiles were not sealed. the poor craftsmanship made the room look cheap.
Pros: Nice bed and the room has been updated.
Cons: The breakfast was not very good. The sausage patties were undercooked and terrible.
Pros: Cleanliness
Pros: Location. Located at a light that made coming and going easy and near all major restaurants.
Cons: Breakfast was just OK. Toaster took 7 minutes!
Pros: Accommodations
Cons: Nothing
Pros: When I arrived at Best Western I was told the Hotel was overbooked . So the staff set me up at Quality Inn right down the street from Best Western. The room at Quality Inn was very nice. Enjoyed my stay.
Cons: No
Pros: Very good location. Very nice facility. More than met my expectations.
Cons: No.
Pros: Cleanliness
Pros: The staff was able to get both of my rooms ready for early check-ins even though they were understaffed and fully booked. Hotel employee up front, the cleaning ladies, and the night auditor offered great service under pressure.
Cons: Breakfast has lots of seating but could not keep up with the fully booked hotel. Come early or wait with everyone later in the morning. Food was decent though.
Pros: the lady that checked us in was quite nice.
Cons: the bathroom tiles were not sealed. the poor craftsmanship made the room look cheap.
Pros: Nice bed and the room has been updated.
Cons: The breakfast was not very good. The sausage patties were undercooked and terrible.
Pros: The room was clean. It was close to restaurants.
Cons: It was advertised as having a whirlpool tub but it only had a tub with jets. when I went to use the tub the button that changed it from shower to tub would not work and they had to send maintenance to fix it.
Cons: Mouse in room and attended said yeah others have complained about that also
Pros: Bad Service
Cons: No housekeeping services. I stayed 4 night they never cleaned my room always had to call for fresh towels. Elevator broke down. Breakfast was cold and not kept stocked. Staff not very concern. Smelly shower curtain which made bathroom smell.
Pros: It was at a good location. Close to major highway. Close to restaurants.
Cons: Bathtub was stopped up. Had to call the front desk twice to get maintenance up to our room. Not accommodating to our needs, we were late for an event because getting ready was held up. Not very sympathetic to our needs.
