Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Very nice breakfast. 15 minute walk from the Terminal 2.
review from KAYAK -
4.5
No kiosk/amenities available other than drinks in a machine. Needed to source basic painkillers but none available and staff completely unwilling to help in any way. Not even offered first aid kit access. Very poor from a reputable international chain. Would not use again.
review from KAYAK -
6.3
The efficiency and friendliness of the staff. Plus the food choice was reasonable whilst the standard was excellent.
review from KAYAK -
7.0
New hotel, exceptionally clean. Friendly staff and good food. Some staff clearly needed some more training.
review from KAYAK -
8.0
I liked the room design, it's new, comfortable and clean. The view out my window was of a snow covered tree, which was quite beautiful. I found it difficult to find the pick up point of the Park Inn Shuttle at the airport. Glad I had my mobile phone to call and ask.
review from KAYAK -
5.3
internet conection, high price of the parking
review from KAYAK -
6.7
At check-out I explained that when I checked in the attendant said there would be two options prompted for room internet: a 1-hour access for 5 euros or 24 hour for 14 e's. No prompt occurred and I used less than an hour . The attendant said he could not do anything about it but did give me complementary coffee and donut (5 euro value). I suggested he speak to his colleague. I did not like the fact that the staff did not provide accurate information for internet access which I learned the next morning. I also suggest one use the hotel shuttle. It was a late arrival with early departure and I took the taxi which cost 10 euros for 4 km. The shuttle is is 3 euros.
review from KAYAK -
6.0
Conveniently located for FRA airport. Hotel is new, clean and well equipped, staff helpful & efficient The hotel shuttle bus proved impossible to find at FRA airport. Despite asking airport staff and calling the hotel reception I was unable to locate the shuttle at terminal 1. There is no signage and the bus seems to stop at a variety of unofficial and therefore undesignated locations. I took a taxi in the end and the driver said this problem is commonly occurring.
review from KAYAK -
5.3
The food. No shuttlebus from the airport
review from KAYAK -
6.0
Very good hotel overall and competent, polite and helpful staff. The rooms were adequate for our stay and proximity to the airport for air tarvel and train connections was advantageous. The hotel-airport shuttle mini-bus is a bit small; we saw guests having to wait at Terminal 2 for the next round trip due to inability of the vehicle to carry everyone back to the hotel. This is particularly for night arrivals at the airport/ hotel who just want to get to their rooms without having to wait around at the terminal. I think the 3 Euro transfer charge at checkout should be included in the room rate instead of being paid seperately.
review from KAYAK -
8.0
The hotel was obviously very new. The proximity to the airport was great and the price was extremely reasonable. The shuttle service could run between the airport and hotel more frequently.
review from KAYAK -
6.7
Beautiful new hotel. Great staff . Very, very, very difficult to find by car.
review from KAYAK
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10.0
Very nice breakfast. 15 minute walk from the Terminal 2.
review from KAYAK -
8.0
I liked the room design, it's new, comfortable and clean. The view out my window was of a snow covered tree, which was quite beautiful. I found it difficult to find the pick up point of the Park Inn Shuttle at the airport. Glad I had my mobile phone to call and ask.
review from KAYAK -
8.0
The hotel was obviously very new. The proximity to the airport was great and the price was extremely reasonable. The shuttle service could run between the airport and hotel more frequently.
review from KAYAK
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7.0
New hotel, exceptionally clean. Friendly staff and good food. Some staff clearly needed some more training.
review from KAYAK -
6.7
At check-out I explained that when I checked in the attendant said there would be two options prompted for room internet: a 1-hour access for 5 euros or 24 hour for 14 e's. No prompt occurred and I used less than an hour . The attendant said he could not do anything about it but did give me complementary coffee and donut (5 euro value). I suggested he speak to his colleague. I did not like the fact that the staff did not provide accurate information for internet access which I learned the next morning. I also suggest one use the hotel shuttle. It was a late arrival with early departure and I took the taxi which cost 10 euros for 4 km. The shuttle is is 3 euros.
review from KAYAK -
6.7
Beautiful new hotel. Great staff . Very, very, very difficult to find by car.
review from KAYAK
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4.5
No kiosk/amenities available other than drinks in a machine. Needed to source basic painkillers but none available and staff completely unwilling to help in any way. Not even offered first aid kit access. Very poor from a reputable international chain. Would not use again.
review from KAYAK -
6.3
The efficiency and friendliness of the staff. Plus the food choice was reasonable whilst the standard was excellent.
review from KAYAK -
5.3
internet conection, high price of the parking
review from KAYAK -
6.0
Conveniently located for FRA airport. Hotel is new, clean and well equipped, staff helpful & efficient The hotel shuttle bus proved impossible to find at FRA airport. Despite asking airport staff and calling the hotel reception I was unable to locate the shuttle at terminal 1. There is no signage and the bus seems to stop at a variety of unofficial and therefore undesignated locations. I took a taxi in the end and the driver said this problem is commonly occurring.
review from KAYAK -
5.3
The food. No shuttlebus from the airport
review from KAYAK -
6.0
Very good hotel overall and competent, polite and helpful staff. The rooms were adequate for our stay and proximity to the airport for air tarvel and train connections was advantageous. The hotel-airport shuttle mini-bus is a bit small; we saw guests having to wait at Terminal 2 for the next round trip due to inability of the vehicle to carry everyone back to the hotel. This is particularly for night arrivals at the airport/ hotel who just want to get to their rooms without having to wait around at the terminal. I think the 3 Euro transfer charge at checkout should be included in the room rate instead of being paid seperately.
review from KAYAK
