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The food was excellent and we did upgrade our room to a suite as we needed a shower but felt the bed definitely needed renewing and the top quilt was well worn for suite prices also he had the old style T.V. which was in the bedroom and as we had an area to sit this seemed stupid. Comments as above.
athmosfere and quiet surroudings
Nice and practical rooms, good golf course, pleasant service. Nice fresh pressed orange juice with breakfast.
breakfast useless shower
Beautiful golf zone and swiming pool.
The food was excellent and the room was comfortable and warm, staff were courteous and helpful The electrical heating in the room had no thermostat
Breakfast on the terrace Shower in room useless
Nice surrounding, good room, nice simming pool and perfect food. Food was expensive, but short menu available in bar when less money is available for food.
I like, as always, the good food, the nice and competent personnel and the absence of noise. Please make sure to have "all bran" or similar for breakfast.
Excelent value and very high quality food. Room very cool when first arived. No trouser press or coffee making facilities.
Large room. The internet service (WiFi) did not work in the room.
staff at hotel were very friendly. free parking. toilet was in separate room (separate from bathroom) with no window or fan
Very comfortable hotel in a good location in the centre of Genk. Buffet breakfast was excellent Struck me as being understaffed. The menu in the restaurant was very limited and took an age to serve. The bar closed at 20:00 on a Sunday - don't plan to spend your evenings in this hotel
The reception staff were excellent. The restaurant food was the only disappointment which was actually quite terrible. I had three meals there due to lack of time to find anything else, and all were really awful.
They gave us a big room because we were a family - so it was really comfortable. That you have to pay extra 16€ per person for breakfast.
Food was poor and expensive. The menu was limited and too fancy. Keep it basic and offer value for money. The food.
Good reception, nice staff, easy parking, good restaurant next door and very pleasent room with soft beds. But trolley for luggage is too small and bumpy. See above
The toiletries were of a good quality and also unusual. Tea and coffee making facilities in the room were a pleasant surprise. The staff were very nice and overall a very enjoyable stay. Rather than a tea/coffee machine at a breakfast, pots with coffee or hot water would have been better.
The room and the design of the hotel No remarks
Very nice contemporary rooms, very big and fancy. Great Spa. No gym
Ease of entry, parking. Excellent food and wine. Room lacked conventional clothes hanger bar, couldn't hang my hanging clothes in the closet. Very little closet space. Nowhere to place items in the shower, had to put shampoo, razor, etc on the floor of the shower.
I did not like that the breakfast was not included in the price of the room and was unexpectedly charged to our hotel bill.
everything, friendly staff, comfy beds, fantastic building and decoration nothing
Waouh! Great experience. Hotel staff very nice and beautiful hotel. I recommend the Spa...
Very spacious rooms, good design, excellent bed, impressive bath in the middle and a rain shower as well, the spa was very good, breakfast and diner excellent, friendly people. I would really recommend this hotel, I would go there again next time. Although the rooms had airco it was a bit too hot in the rooms, I am happy we could leave the window open. Genk is not the place to be, (new build city): for shopping f.e. Maasmechelen Village, Hasselt and Maastricht are very close.
Location was good
Friendly staff with excellent hotel facilities
My wife broke her foot during our stay when walking in town. The Holiday Inn Hotel Manager could not have been more helpful - he was really excellent and made sure we had all the help we required, including getting us an ambulance and helping get her to hospital. Thank you to all the staff for their help and in particular the Manager.
The staff from the reception was friendly and polite. I would recommend it to all my friends. The day before we left, I received a form but it was in Flemish language and I didn't had the option in English as well.
Check in at the hotel was quiet slow - there was only one receptionist on the Friday evening which is still an evening everyone arrives. But receptionist was very nice.
Friendly staff, perfect location, good parking facilities, good breakfast A pity about the rather limited choice at the buffet dinner
The swimming pool was great. The bar area had some toys for the children. The receptionist didn't give us a key for the lockers when we got towels to go for a swim.
Very convenient and good service
Within walking distance of the Japanese Garden and best skateboard park I know for teenagers. Excellent shopping and restaurants close by. Friendly and helpful staff. Quality hotel. The parking arrangement is not the best for this quality hotel. A better arrangement for hotel guests for multiple entry use of the car park should be made with the parking garage. There is no sign at the pool telling you where to get swimming pool towels. Most amazing of all, there seemed to be no name on the hotel, I only guessed it was the hotel because of the photo on your website.
Good location with easy access to carpark and close to where I wanted to be I will stay again.
Location to the pukkelpop festival Taxi fares
staff n food n location
Very good reception & serviceAlso the restaurant/bar was fine! Parking facilities poor indicated - we had to go in and ask first.
its sad that a proper set up for parking is available, but you still have to pay for it? and breakfast is an additional 17.50 euro..expensive for an already expensive room
Nice receptionist when checking out. Comfortable bed Location, hotel was very difficult to get to by car, address was not in Sat nav so we kept driving around, could see the hotel but lots of no entry streets. Also cars not allowed to drive in front of reception so I was picked up and dropped off around the corner.
The location and staff unfortunately we could not use the gym and sauna. Not able to use the sport facilities
comfortable room, good location for the city, nice selection for breakfast long waiting for check-in, ice cold room when arriving, no possibilty to switch of part of the light without switching of all electricity, because of problem with computer double keys were deleivered : people come in our room in tehe middle of the night and in the morning our key-cards were not more valid, at check-out a higher price was asked than agreed through the Booking reservation (corrected after proof of the agreed price), asked to wait for breakfast while preparing table and then let us stand there for 10 minutes while table was ready
room service breakfast was cold room wasnt made up for second day
room facilities; breakfast; surroundings severe noise during the night due to a wedding organized on the top level with guests on our floor
Very nice room, and had the superior room and with panorama view and everything was nice. Good buffé breakfast!
Very friendly staff, excellent location in the middle of town, nice decoration in the room, good bed, excellent breakfast buffet Water pressure seemed to be a bit low in the shower
Excellent Decor and Comfort
Very satisfied, good impression, clean rooms, facilities (fitness, sauna) Excellent breakfast
Clean and a great bargin Avoid the breakfast, 15euro
Liked the fact of early check in which meant we were able to arrive from the boat and check in without having to park and get our luggage in early and safely. nothing
Well organised - easy access - convenient to my client's address M aybe the lighting in the rooms could have been brighter
Friendly staff, excellent food,good room and facilities wine at dinner expensive ( carafe and a glass 22 Euros)
This is a good hotel, I have stayed here many times and it is always a pleasure. Easy staff, good rooms, free wifi and parking
cool and shady surroundings, especially during this summer-stay poor lightning in the room + broken door-handle ont the innerside of bathroom
Staff were extremely helpful and provided packed lunches because we had to leave before breakfast.
Quiet place, free parking, good breakfast, nopn-trivial interior, free tea-making facilities in the room The computer was not adapted to accept the cyrilic characters from Internet web sites, but it was not a key-point for me.
freindly staff no evening restaurant at hotel
Staff were so helpful and friendly.Nothing was too much trouble.Also the Staff all spoke very good English which was a good help.
The hotel was very clean, and our room was very spacious, with all the facilitesyou would expect. Excellent value for money :-)
Pleasant nature of the staff. The hotel access starirs are a bit cramped and dark, the elevator looks a little old.
Good location for train station. It is just across the street. Modern and clean.
THe beds was too soft making sleeping very hard and waking in discomfort.
Your people helped me to the post office. As abig hotel, you should have a scale for us to weight something including our body.
Convenient Location and central to shops and restaurants. Security -- Access to the room via the lift from the street although there were security cameras.
convenient to station
Pleasant bar, good breakfast, helpful staff, near to centre
The location of this hotel is perfect for Grand Place and Central Station. It is relatively quiet for a Brussels city centre hotel. Breakfast is a bit expensive @ 12 Euros per person (but as it's not included in the price at least you have the choice of not buying it).
The location of the hotel was great and the special price for one night staying. The bathroom was very comfortable. And the breakfast was also really nice. I thought I was booked a non-smoker room, but unfortunatly it was a smoker room, so the walls were smelly. Next time I would ask in advance the non-smoker room to be sure.
excellent value for money; I liked the breakfast buffet. the hotel has no parking; street noise requires you to close the window.
Town centre location No parking for the hotel.
Good hotel but as others say parking is a problem and limited in the street
That was second time being at that hotel. Very nice hotel, almost in center of Hasselt, 10 min walk from train station, room clean, room heating system works perfect... Women on reception need to learn more about having friendly, warm, professional behavior and also to read careful which kind of room client booked.
position of hotel poor parking
UK TV available.
Good atmosphere in the hotel. Problems were addressed swiftly and politely. Confusion over apparent free car parking.
The hotel staff members were great! We were greeted with courtesy and they made sure we were accomodated with a couple different parking options when we asked. The room was clean quiet and very comfortable for the price. Breakfast was quaint but sufficient and everything was fresh! The shower pressure was a little low, but this was not enough to be a bother for one or two nights.
Very nice and calm place. Stuff and all things were ok.
very friendly and helpful staff, excellent breakfast (choice of bread rolls and fresh fruit), meals at the restaurant are expensive but good. old and small room and therefore far too expensive and certainly not up to the standards of a so called 4 star hotel, parking nearby when unattended on Sundays or after 20:00 hrs is a disaster when leaving as light goes off after 3 minutes + complicated exit « procedure »
Very friendly staff, bar/restaurant excellent.Great location
We stayed in the Penthouse. It was really lovely and clean. The town is also really lovely, great shopping and food. A great way to spend a relaxed weekend. Note if the lights in the bathroom are not on, the spa will not activate.
Good location, free wireless, nice staff and comfortable rooms.
Always ask for the renovated new rooms. The old rooms are really out dated.
comfortable room and good facilites. Very nice restaurant.
Nothing in particular The heating control didn't work.
Top price-quality hotel. Recently, the rooms are refurbished. A very clean and modern hotel with good facilities. As a business man, I have seen a lot of hotels around Europe, but this one is really in my top 10.I can advice this hotel to everyone, both business travellers as well as tourists. In one word: TOP
I felt very safe, the staff was helpful and friendly
The owner was very helpfull and the breakfast was good.
1-Very clean and cozy hotel. 2-The manager of hotel and also the staff member are very kind and friendly. 3- The food tests great and its fresh. 4- The hotel is located in the middle of the center but still the rooms are quite to rest 5- The beds are comfortable and warm blankets. 6-dog are allowed :-D .... I spent 2 nights with a friend and my dog... So, What did I need more? It was awesome.
the friendly staff , they made us feel very relaxed and welcome
Perfect location for shopping and the Wellness clinic.
The owners were very friendly and hospitable, especially with our children Our family room was in an extension to the hotel and was newly decorated, but did not feel completely finished.
The owners are a charming couple. Very helpful and friendly. I can thoroughly recommend the hotel restaurant. The toilet in our room was not really in a separate room, but rather in an alcove with a curtain. However, I understand that all the other rooms do have separate bathrooms.
The price. The thin walls. Can hear people in neighboring rooms
homely feeling , very nice staff and very helpfull. i can recomend anybody for this hotel
Very friendly staff welcoming us difficult to reach due to road works
Heat in the room, and noise from restaurant in the basement.
The central location and of course the bar and staff
Beakfast cleaning rooms, small size of rooms, service, quality used equipments in rooms.
Flexible hours, reception ok, room clean and warm. Empty fridge at our disposal: much better than a too expensive minibar. Water in the douche is dependant on the time of the day: in the afternoon too hot (no way of getting it colder). In the morning: OK, but no way of changing the temperature.Air dryer: cold air.
the interior design ; comfortable bed ; nice shower water pressure parking availability ; cleaning personel repeatedly trying to get into the room, even though the key was in the lock ( there was no " do not disturb "sign available ) - we stayed there for several nights & were woken up by that every day
nice hotel and the staff was awsom, like to come back to this hotel if i go back
Staff very friendly and helpful. Good basic facilities Traffic noise when staying the front facing rooms
The service No
staff very helpful and friendly
Very comfortable and great style. A good buffet breakfast included in the rate. I've stayed in a number of hotels in Hasselt and I thought this was by far the best. A convenient location for the centre of town. We stayed during the annual Jeneverfest & some people might have been disturbed by the noise from the street.
The room was beautiful and the bed was comfortable. Breakfast was great and the location is right in the center. Highly recommended.
The warm welcome, cosiness and empathy of the owners.
A comfortable, clean and tidy room at a good price. Friendly and helpful staff. Have already recommended it.
the flexibilty when we arrived many hoyrs early. They shifted rooms and we could enter good breakfast, good beds and rooms
Ideal for visiting concerts in Hasselt! Every room looks different! This hotel has more character than the chains!
Besides I was on a business trip, I felt a bit like I was on a city trip with the family. I made immediately the decision to come back with my wife to have a stay in "De Groene Hendrickx" within the near future. It was that fantastic! Very friendly and warm hearted service, very nice rooms, and a taken care of to the last detail breakfast (even as we needed the breakfast 15 min before normal service time). I stay a lot in hotels but this is certainly one of my favourites!
Nice reception and great location Noise late night from youngsters that visited cafe's when you have a streetfront room
Excellent location if you want to be in the centre of Hasselt. Unique architecture and design. Very pleasant bar/breakfast room and excellent service. Very quiet as the hotel is located in a pedestrian/slow traffic area. Some street noise during the night (not from traffic but from people going out). For car parking the web site should mention the nearest location (a small walk).
I loved the pankakes in breakfast. :)
the rooms were very clean and comfortable The staff were not the friendliest i have ever encountered
Friendly staff and quite location. Very clean room.
It was nice to have some outdoor space for the children to play in. We had a pleasant terrace outside the room where we could sit out while the children went to sleep.
Trouser press didnt work, poor wireless connection, shower cold, mini bar empty, management unsympathetic.
Fantastic hotel, excellent staff, free parking and Internet everything is perfect at this hotel. No.
Can't beilieve it is just a three star hotel should be more! I had my ten year old son with me, for the Belgium Grand Prix, we both enjoyed our stay at the hotel, and was both treated very well by the staff.
Lovely clean and comfortable rooms with friendly staff. Good continental breakfast provided. Very good value for money. The tea/coffee tray wasn't replenished and it was quite a long walk from the city centre.
The hotel was very clean and cozy. The owner was amicable and provide informations on the area and future upcoming events N/A
Room poor configuration and very dark.
the rooms were ok the location breakfast too dear for what there was so did bother
The friendly desk clerk and her service.
Hotel is OK - I know that form before! It was OK!
Smell of smoke in a no smoking room
Easy to reach, nearby the center of Hasselt. The room was on the small side but for the rest it was OK.
people were very helpful and freindly and everyone spoke english which helped alot the room was a little small but suited its purpose.
The non-smoking room still had a smell of cigarettes They started working!boring a hole somewhere) in the hotel at 7.45 a.m.
Friendly and competent staff, good breakfast, clean room. Advertised free parking turned out to be small and extremely uncomfortable to get into, real lottery whether you'll have a place or not even if you so to say "book" in advance.
Good facilities, comfortable, quiet and close to all our needs. On arrival at the Ibis and after we had booked in at the desk and given the key to our room - we found that the lift was being maintained so we had to walk all the way up to the 4th floor with our luggage. But the maintenance was soon over and we decided not to complain to the staff.
located in the centre, parking at the hotel