The hotel was closed on Sunday all day and no staff were available to handle guest queries.
i liked nothing about this hotel the standard was below avarage. the toilet was making noise the whole night. some kind of water pressure coming and going. the beds were not comfortable. the floor was covered with an old carpet that was not cleaned. the rooms very dated and needed restoration. bad experiance for all of us.
Breakfast was OK Rooms are poor noicy no aircondition no internet facility. Over priced for what you get
The staff was very friendly and courteous; the hotel itself was located far enough from downtown to be peaceful, yet not so remote as to rule out the possibility of walking to (and from) town.
The staff were friendly and helpful. The food was excellent and reasonably priced. And I travel a great deal in Europe, but the Oase parking facities were second to none - well done! Trying to find it... I feel though this is not so much a problem with trying to locate the hotel, but with signage in Belgium in general, which could be greatly improved.
near highway shower heat was provisorily fixed with a wire and cable clip, on the shower wall was mould! - I saw it in morning, otherwise I would change the room.
athmosfere and quiet surroudings
Beautiful golf zone and swiming pool.
I like, as always, the good food, the nice and competent personnel and the absence of noise. Please make sure to have "all bran" or similar for breakfast.
breakfast useless shower
Breakfast on the terrace Shower in room useless
The food was excellent and we did upgrade our room to a suite as we needed a shower but felt the bed definitely needed renewing and the top quilt was well worn for suite prices also he had the old style T.V. which was in the bedroom and as we had an area to sit this seemed stupid. Comments as above.
Excelent value and very high quality food. Room very cool when first arived. No trouser press or coffee making facilities.
Nice surrounding, good room, nice simming pool and perfect food. Food was expensive, but short menu available in bar when less money is available for food.
Nice and practical rooms, good golf course, pleasant service. Nice fresh pressed orange juice with breakfast.
The food was excellent and the room was comfortable and warm, staff were courteous and helpful The electrical heating in the room had no thermostat
Beakfast cleaning rooms, small size of rooms, service, quality used equipments in rooms.
Flexible hours, reception ok, room clean and warm. Empty fridge at our disposal: much better than a too expensive minibar. Water in the douche is dependant on the time of the day: in the afternoon too hot (no way of getting it colder). In the morning: OK, but no way of changing the temperature.Air dryer: cold air.
Staff very friendly and helpful. Good basic facilities Traffic noise when staying the front facing rooms
The central location and of course the bar and staff
The service No
nice hotel and the staff was awsom, like to come back to this hotel if i go back
Heat in the room, and noise from restaurant in the basement.
staff very helpful and friendly
the interior design ; comfortable bed ; nice shower water pressure parking availability ; cleaning personel repeatedly trying to get into the room, even though the key was in the lock ( there was no " do not disturb "sign available ) - we stayed there for several nights & were woken up by that every day
The toiletries were of a good quality and also unusual. Tea and coffee making facilities in the room were a pleasant surprise. The staff were very nice and overall a very enjoyable stay. Rather than a tea/coffee machine at a breakfast, pots with coffee or hot water would have been better.
Very comfortable hotel in a good location in the centre of Genk. Buffet breakfast was excellent Struck me as being understaffed. The menu in the restaurant was very limited and took an age to serve. The bar closed at 20:00 on a Sunday - don't plan to spend your evenings in this hotel
Large room. The internet service (WiFi) did not work in the room.
They gave us a big room because we were a family - so it was really comfortable. That you have to pay extra 16€ per person for breakfast.
The reception staff were excellent. The restaurant food was the only disappointment which was actually quite terrible. I had three meals there due to lack of time to find anything else, and all were really awful.
Good reception, nice staff, easy parking, good restaurant next door and very pleasent room with soft beds. But trolley for luggage is too small and bumpy. See above
Food was poor and expensive. The menu was limited and too fancy. Keep it basic and offer value for money. The food.
staff at hotel were very friendly. free parking. toilet was in separate room (separate from bathroom) with no window or fan
We stayed in the Penthouse. It was really lovely and clean. The town is also really lovely, great shopping and food. A great way to spend a relaxed weekend. Note if the lights in the bathroom are not on, the spa will not activate.
Very friendly staff, bar/restaurant excellent.Great location
Good location, free wireless, nice staff and comfortable rooms.
Top price-quality hotel. Recently, the rooms are refurbished. A very clean and modern hotel with good facilities. As a business man, I have seen a lot of hotels around Europe, but this one is really in my top 10.I can advice this hotel to everyone, both business travellers as well as tourists. In one word: TOP
comfortable room and good facilites. Very nice restaurant.
very friendly and helpful staff, excellent breakfast (choice of bread rolls and fresh fruit), meals at the restaurant are expensive but good. old and small room and therefore far too expensive and certainly not up to the standards of a so called 4 star hotel, parking nearby when unattended on Sundays or after 20:00 hrs is a disaster when leaving as light goes off after 3 minutes + complicated exit « procedure »
Always ask for the renovated new rooms. The old rooms are really out dated.
Nothing in particular The heating control didn't work.
Very nice and calm place. Stuff and all things were ok.
position of hotel poor parking
Town centre location No parking for the hotel.
The location of the hotel was great and the special price for one night staying. The bathroom was very comfortable. And the breakfast was also really nice. I thought I was booked a non-smoker room, but unfortunatly it was a smoker room, so the walls were smelly. Next time I would ask in advance the non-smoker room to be sure.
Good hotel but as others say parking is a problem and limited in the street
The location of this hotel is perfect for Grand Place and Central Station. It is relatively quiet for a Brussels city centre hotel. Breakfast is a bit expensive @ 12 Euros per person (but as it's not included in the price at least you have the choice of not buying it).
Good atmosphere in the hotel. Problems were addressed swiftly and politely. Confusion over apparent free car parking.
That was second time being at that hotel. Very nice hotel, almost in center of Hasselt, 10 min walk from train station, room clean, room heating system works perfect... Women on reception need to learn more about having friendly, warm, professional behavior and also to read careful which kind of room client booked.
The hotel staff members were great! We were greeted with courtesy and they made sure we were accomodated with a couple different parking options when we asked. The room was clean quiet and very comfortable for the price. Breakfast was quaint but sufficient and everything was fresh! The shower pressure was a little low, but this was not enough to be a bother for one or two nights.
excellent value for money; I liked the breakfast buffet. the hotel has no parking; street noise requires you to close the window.
UK TV available.
Your people helped me to the post office. As abig hotel, you should have a scale for us to weight something including our body.
Pleasant bar, good breakfast, helpful staff, near to centre
Pleasant nature of the staff. The hotel access starirs are a bit cramped and dark, the elevator looks a little old.
convenient to station
Convenient Location and central to shops and restaurants. Security -- Access to the room via the lift from the street although there were security cameras.
Staff were so helpful and friendly.Nothing was too much trouble.Also the Staff all spoke very good English which was a good help.
Good location for train station. It is just across the street. Modern and clean.
freindly staff no evening restaurant at hotel
The hotel was very clean, and our room was very spacious, with all the facilitesyou would expect. Excellent value for money :-)
THe beds was too soft making sleeping very hard and waking in discomfort.
Friendly staff, perfect location, good parking facilities, good breakfast A pity about the rather limited choice at the buffet dinner
Very convenient and good service
Within walking distance of the Japanese Garden and best skateboard park I know for teenagers. Excellent shopping and restaurants close by. Friendly and helpful staff. Quality hotel. The parking arrangement is not the best for this quality hotel. A better arrangement for hotel guests for multiple entry use of the car park should be made with the parking garage. There is no sign at the pool telling you where to get swimming pool towels. Most amazing of all, there seemed to be no name on the hotel, I only guessed it was the hotel because of the photo on your website.
Check in at the hotel was quiet slow - there was only one receptionist on the Friday evening which is still an evening everyone arrives. But receptionist was very nice.
The staff from the reception was friendly and polite. I would recommend it to all my friends. The day before we left, I received a form but it was in Flemish language and I didn't had the option in English as well.
Friendly staff with excellent hotel facilities
The swimming pool was great. The bar area had some toys for the children. The receptionist didn't give us a key for the lockers when we got towels to go for a swim.
Good location with easy access to carpark and close to where I wanted to be I will stay again.
My wife broke her foot during our stay when walking in town. The Holiday Inn Hotel Manager could not have been more helpful - he was really excellent and made sure we had all the help we required, including getting us an ambulance and helping get her to hospital. Thank you to all the staff for their help and in particular the Manager.
Location to the pukkelpop festival Taxi fares
The non-smoking room still had a smell of cigarettes They started working!boring a hole somewhere) in the hotel at 7.45 a.m.
The friendly desk clerk and her service.
Friendly and competent staff, good breakfast, clean room. Advertised free parking turned out to be small and extremely uncomfortable to get into, real lottery whether you'll have a place or not even if you so to say "book" in advance.
Easy to reach, nearby the center of Hasselt. The room was on the small side but for the rest it was OK.
Smell of smoke in a no smoking room
Good facilities, comfortable, quiet and close to all our needs. On arrival at the Ibis and after we had booked in at the desk and given the key to our room - we found that the lift was being maintained so we had to walk all the way up to the 4th floor with our luggage. But the maintenance was soon over and we decided not to complain to the staff.
people were very helpful and freindly and everyone spoke english which helped alot the room was a little small but suited its purpose.
located in the centre, parking at the hotel
Hotel is OK - I know that form before! It was OK!
the rooms were ok the location breakfast too dear for what there was so did bother
Trouser press didnt work, poor wireless connection, shower cold, mini bar empty, management unsympathetic.
Friendly staff and quite location. Very clean room.
Lovely clean and comfortable rooms with friendly staff. Good continental breakfast provided. Very good value for money. The tea/coffee tray wasn't replenished and it was quite a long walk from the city centre.
Room poor configuration and very dark.
Can't beilieve it is just a three star hotel should be more! I had my ten year old son with me, for the Belgium Grand Prix, we both enjoyed our stay at the hotel, and was both treated very well by the staff.
Fantastic hotel, excellent staff, free parking and Internet everything is perfect at this hotel. No.
the rooms were very clean and comfortable The staff were not the friendliest i have ever encountered
I loved the pankakes in breakfast. :)
It was nice to have some outdoor space for the children to play in. We had a pleasant terrace outside the room where we could sit out while the children went to sleep.
The hotel was very clean and cozy. The owner was amicable and provide informations on the area and future upcoming events N/A
Staff carried my bags to the room as there is no lift. Bathroom was very nice. Food was good in restaurant and menu was reasonably priced Sheets on bed were territowel and rough. Pillows were lumpy. Staff smoking on reception desk at check in. Telephone in room did not work but they brought a portable phone to my room so they resolved the issue. No towels in bathroom but these were brought promptly.
No cleaning for 3 days, wireless was to weak to use in room.
Very friendly staff welcoming us difficult to reach due to road works
The owner was very helpfull and the breakfast was good.
1-Very clean and cozy hotel. 2-The manager of hotel and also the staff member are very kind and friendly. 3- The food tests great and its fresh. 4- The hotel is located in the middle of the center but still the rooms are quite to rest 5- The beds are comfortable and warm blankets. 6-dog are allowed :-D .... I spent 2 nights with a friend and my dog... So, What did I need more? It was awesome.
Perfect location for shopping and the Wellness clinic.
The owners were very friendly and hospitable, especially with our children Our family room was in an extension to the hotel and was newly decorated, but did not feel completely finished.
The price. The thin walls. Can hear people in neighboring rooms
I felt very safe, the staff was helpful and friendly
homely feeling , very nice staff and very helpfull. i can recomend anybody for this hotel
The owners are a charming couple. Very helpful and friendly. I can thoroughly recommend the hotel restaurant. The toilet in our room was not really in a separate room, but rather in an alcove with a curtain. However, I understand that all the other rooms do have separate bathrooms.
the friendly staff , they made us feel very relaxed and welcome
The location and staff unfortunately we could not use the gym and sauna. Not able to use the sport facilities
Very good reception & serviceAlso the restaurant/bar was fine! Parking facilities poor indicated - we had to go in and ask first.
staff n food n location
room facilities; breakfast; surroundings severe noise during the night due to a wedding organized on the top level with guests on our floor
Nice receptionist when checking out. Comfortable bed Location, hotel was very difficult to get to by car, address was not in Sat nav so we kept driving around, could see the hotel but lots of no entry streets. Also cars not allowed to drive in front of reception so I was picked up and dropped off around the corner.
its sad that a proper set up for parking is available, but you still have to pay for it? and breakfast is an additional 17.50 euro..expensive for an already expensive room
room service breakfast was cold room wasnt made up for second day
Very nice room, and had the superior room and with panorama view and everything was nice. Good buffé breakfast!
comfortable room, good location for the city, nice selection for breakfast long waiting for check-in, ice cold room when arriving, no possibilty to switch of part of the light without switching of all electricity, because of problem with computer double keys were deleivered : people come in our room in tehe middle of the night and in the morning our key-cards were not more valid, at check-out a higher price was asked than agreed through the Booking reservation (corrected after proof of the agreed price), asked to wait for breakfast while preparing table and then let us stand there for 10 minutes while table was ready
Very friendly staff, excellent location in the middle of town, nice decoration in the room, good bed, excellent breakfast buffet Water pressure seemed to be a bit low in the shower
I loved the warmly welcome from the owner of the hotel. She had always a nice word to me. My room was beautiful, such as the common room.
Very warm welcome and nice room No lift and no telephone in room
Wonderful owner and staff. Lovely B & B with nice fixtures and a nice garden. Breakfast was wonderful and better than expected. Great ambiance and felt well cared for but staff not intrusive. Definitely recommend this place!! Be careful with parking, it is easy to find the parking but where we parked there is a morning market on Friday and they tow the cars. Luckily we parked at the very end and was not towed but this could be a problem.
Fantastic staff. Excellent location, excellent service... Everything was perfect
This is the first hotel I have stayed in during a period of 10 years where I found that the hotel have stuck to the core of their business: provide a comfortable good night sleep. All the secondary stuff was very well taken care of too but the room was clean, staff friendly and I slept like a baby for the first time in a hotel in 10 years. Lets keep it a secret!
A comfortable, clean and tidy room at a good price. Friendly and helpful staff. Have already recommended it.
Ideal for visiting concerts in Hasselt! Every room looks different! This hotel has more character than the chains!
The room was beautiful and the bed was comfortable. Breakfast was great and the location is right in the center. Highly recommended.
Excellent location if you want to be in the centre of Hasselt. Unique architecture and design. Very pleasant bar/breakfast room and excellent service. Very quiet as the hotel is located in a pedestrian/slow traffic area. Some street noise during the night (not from traffic but from people going out). For car parking the web site should mention the nearest location (a small walk).
The warm welcome, cosiness and empathy of the owners.
Nice reception and great location Noise late night from youngsters that visited cafe's when you have a streetfront room
Very comfortable and great style. A good buffet breakfast included in the rate. I've stayed in a number of hotels in Hasselt and I thought this was by far the best. A convenient location for the centre of town. We stayed during the annual Jeneverfest & some people might have been disturbed by the noise from the street.
Besides I was on a business trip, I felt a bit like I was on a city trip with the family. I made immediately the decision to come back with my wife to have a stay in "De Groene Hendrickx" within the near future. It was that fantastic! Very friendly and warm hearted service, very nice rooms, and a taken care of to the last detail breakfast (even as we needed the breakfast 15 min before normal service time). I stay a lot in hotels but this is certainly one of my favourites!
the flexibilty when we arrived many hoyrs early. They shifted rooms and we could enter good breakfast, good beds and rooms