I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Too cramped up for the better seats I paid for.
I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.
Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.
All great. Very efficient. Good emails that kept us in the know
Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
Nothing unexpected considering it is a Ryanair flight. It does the job. Nothing above, at all.
Take off was great but landing is always with a bump.
Flight was delayed by 1 hour 45 minutes. Aircraft was cramped, dirty and uncomfortable. Boarding staff more interested in charging you for oversize baggage than getting you on board. Overall not a pleasant experience.
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
On time arrival but the aircraft had seen better days and needed a deep clean.
It was appalling, full of young people who were drunk and disobeying instructions to sit down. Crew did nothing to enforce. There was a Ryanair pilot sitting in the aisle opposite me who talked through out the safety briefing so loudly I couldn’t hear. Whole thing felt unsafe
Delayed for 2 hours lack of communication no refreshments as promised and the drinks on board were not as ordered and refused to refund
Flight was over an hour late. Boarding was really messy with long queues at the plane.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
I paid for extra legroom which made the long flight very comfortable. Food was very tasty, they fed us 2 meals plus a cookie snack and extra liquids. Checked luggage is expensive.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
Seating was average for a first class seat. It very modern. I expected better.
I fly to Germany every year and prefer the most direct flight routes. Lufthansa offers this route, allowing me to fly from my home airport directly to Germany. The food and service were excellent. The staff was most accommodating, very professional, and friendly. The only issue I did not care for was the seating arrangement. I fly business and did not appreciate the configuration of the business class. Understandably, you will always have someone seated next to you, but then install a separation screen to allow for a little more privacy. United and British Airways are miles ahead in creating a more personal space. Lufthansa should do better.
The plane was late (as was my flight out from Birmingham the day before)
food, movie entertainment upgraded current, interconnecting flights being on time, we have a 24-hour overlay
The flight was delayed by an hour. Made the connection uncomfortably tight.
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
The plane was dirty the food was awful and the boarding process took too long
Everything. Employees offered to help me because I had to use a cane.
Check-in and boarding were great. On flight staff were rude and disrespectful. Paid for extra room and found it incredibly cramped. Bathrooms kept in poor condition. Overall negative experience.
The business class seating arrangement for LHR to MAA was very uncomfortable. The movie options were terrible.
Ohooo it's fantastic 👏 I love it 😀 😍 ❤️ it's on time ⏲️
Very bad. Business class money is paid but service is worst than economy with empty middle seat. Very low grade food, very poor toilet. This should be highlighted as worst business class in the world. Government of Jordan should ban British airways for misleading information.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Even in business class, no 2 members of our family including kids were able to sit together. I booked the tickets months in advance. The all my luggage was left in London and arrived 2 days later. It took hours to report the missing luggage at the airport and 3-4 hours to recover one of the bags from the airport with mind bending amount of paperwork. Worst experience ever, I would seriously reconsider traveling by British Airways again.
Crew attentiveness and service as well as the quality of on board dining could be better. Seats and controls are very dated.
My seat cushion was poor. The cushion was compressed and was uncomfortable for such a long flight.
