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The departure lounge was horrible

Good coffee (for £3)

Flight was delayed for an hour. Looked like the crew were a bit overworked.

The seats are extremely uncomfortable.

Absolutely nothing!!!

This airline actually charged 62 Euros, this was to print a boarding pass--and this was after I was deliberately delayed in getting one and then charged another 62 Euros at the gate because they claimed my luggage didn't fit. This was after I watched the guy before me leave with his bag that didn't fit, and I had paid for priority boarding, which was what their site had suggested when I did the online check-in, which I was charged for. In all, I paid over 130 Euros in total in addition to the money I paid for the ticket. Dispicable!!! a real rip-off!!!

I tried to do the check in on my phone and it showed that i did it. But when I got to airport I found out I did not do correctly and needed to pay 50 euro extra per ticket. It was confusing and I had not been prepare to use internet too much on my vacation abroad. This made it very confusing and difficult to try and do emailing on my old phone. And Not something any of the other flight bookings I made required. Or had such a high charge for not doing. Why isn't just buying ticket enough? Why did I need to do an added checkin, with such a high cost. And the people at airport were not understanding or helpful at all. What a hassle and pain to spend same amount as ticket itself practically.

Good coffee (for £3)

Flight was delayed for an hour. Looked like the crew were a bit overworked.

Crew was pleasant

Boarding was lengthy, uneventful flight without entertainment, food was small and overpriced

Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense.

The seats are extremely uncomfortable.

The departure lounge was horrible

If you are flying Iceland air it's for the great value, the friendly and courteous crew, and the chance to see the Icelandic landscape from the air. We did not try the food for sale.

Boarding and transfers in Reykjavik can be quick and chaotic, leaving little to no time for the food purchases and bathroom stops you probably need. Also don't plan on having access to a large selection of current entertainment. Plan ahead.

Made us pay $35 per bag to check. This was not made obvious when book. Lady at check in did not tell us one of our bags was too large to check in. Will try to avoid Ryanair at ALL costs in the future.

Pleasant staff and good flight

A bit of difficulty to check bag in online after original check in ....

Flight was on time unlike outward trip which was just under 2 hrs late

Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow.

Flight attendance service was great and smiley

Nothing much

We landed in one piece

I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home.

On time.

Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together.

The departure lounge was horrible

This flight was one time, all of the staff were very kind and efficient, and we had a pleasant experience.

Made us pay $35 per bag to check. This was not made obvious when book. Lady at check in did not tell us one of our bags was too large to check in. Will try to avoid Ryanair at ALL costs in the future.

Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good

the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work

The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead

The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another

The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great.

The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section.

Delayed and JFK wasn't ready for us. So more delay

Good coffee (for £3)

Flight was delayed for an hour. Looked like the crew were a bit overworked.

The departure lounge was horrible

The seats are extremely uncomfortable.

I tried to do the check in on my phone and it showed that i did it. But when I got to airport I found out I did not do correctly and needed to pay 50 euro extra per ticket. It was confusing and I had not been prepare to use internet too much on my vacation abroad. This made it very confusing and difficult to try and do emailing on my old phone. And Not something any of the other flight bookings I made required. Or had such a high charge for not doing. Why isn't just buying ticket enough? Why did I need to do an added checkin, with such a high cost. And the people at airport were not understanding or helpful at all. What a hassle and pain to spend same amount as ticket itself practically.

It made it there

It was a half an hour late. My fourth Ryanair flight that was at least a half hour late. I thought they were known for arriving on time.

Made us pay $35 per bag to check. This was not made obvious when book. Lady at check in did not tell us one of our bags was too large to check in. Will try to avoid Ryanair at ALL costs in the future.

This flight was one time, all of the staff were very kind and efficient, and we had a pleasant experience.

The seats are extremely uncomfortable.

Toilets didn't flush properly before take off... They managed to fix it while we were flying.

No space to keep cabin baggage above seat

Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel.

Nothing to state on this flight. Just a low cost flight. Minimum service for just a short distance journey.

Minimum service as usual for a low cost flight.

It was short

Lost luggage - no one cared despite it clearly being lost at check in going down a broken bag shute. Plane was late. BA is losing their upmarket appeal trying to compete with cheaper airlines.

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Crew service

Flight delayed.

Price

Klm flight has very congested seating Getting information about eticket was pain

The seats are extremely uncomfortable.

Crew was pleasant

Boarding was lengthy, uneventful flight without entertainment, food was small and overpriced

On time.

Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together.

Absolutely nothing!!!

This airline actually charged 62 Euros, this was to print a boarding pass--and this was after I was deliberately delayed in getting one and then charged another 62 Euros at the gate because they claimed my luggage didn't fit. This was after I watched the guy before me leave with his bag that didn't fit, and I had paid for priority boarding, which was what their site had suggested when I did the online check-in, which I was charged for. In all, I paid over 130 Euros in total in addition to the money I paid for the ticket. Dispicable!!! a real rip-off!!!

The airline did a great job of getting us to Dublin on time and it wasn't very expensive.

There's nothing I didn't like.

As they were both small airports, everything went quite fast. Crew was a little bit too serious but effective. Flight was uneventful, which is a good thing and faster than anounced.

Check-in in Antwerp was slower than it needed to be. Bag drop could open a bit sooner. Antwerp airport is a pretty boring place to wait, even for an airport. Aging planes, but for the price and duration it's ok.

although the ticket bought specifically included extra luggage I had to add 70 Euros as this was not indicated clearly on the ticket! Pls let us know how to get the refund ASAP!!!!

I did not get there because of Air Canada deley.

Crew was pleasant

Boarding was lengthy, uneventful flight without entertainment, food was small and overpriced

On time.

Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together.

Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense.

Made us pay $35 per bag to check. This was not made obvious when book. Lady at check in did not tell us one of our bags was too large to check in. Will try to avoid Ryanair at ALL costs in the future.

on-time, courteous attentive staff, comfortable seat on small narrow plane

Affordable

Charming flight attendent, muffin.

-

Handy local flight for me and a two hour flight time thanks to Jet engine rather than prop.

awkward cabin space - only 3 seat total width, but acceptable and would use again.

The departure lounge was horrible

I tried to do the check in on my phone and it showed that i did it. But when I got to airport I found out I did not do correctly and needed to pay 50 euro extra per ticket. It was confusing and I had not been prepare to use internet too much on my vacation abroad. This made it very confusing and difficult to try and do emailing on my old phone. And Not something any of the other flight bookings I made required. Or had such a high charge for not doing. Why isn't just buying ticket enough? Why did I need to do an added checkin, with such a high cost. And the people at airport were not understanding or helpful at all. What a hassle and pain to spend same amount as ticket itself practically.

The seats are extremely uncomfortable.

Absolutely nothing!!!

This airline actually charged 62 Euros, this was to print a boarding pass--and this was after I was deliberately delayed in getting one and then charged another 62 Euros at the gate because they claimed my luggage didn't fit. This was after I watched the guy before me leave with his bag that didn't fit, and I had paid for priority boarding, which was what their site had suggested when I did the online check-in, which I was charged for. In all, I paid over 130 Euros in total in addition to the money I paid for the ticket. Dispicable!!! a real rip-off!!!

The easyjet app is really not good. I only received updates through Kayk app on my phone about delays that were constantly increasing and decreasing in time. At one point, there was a delay for 1.5 hrs, but suddenly, the delay changed to just 30 minutes. If I hadn't of had my other app, I would have never known. Secondly, the easyjet app didn't save the fact that I had checked in. This caused an issue when I wanted to access my boarding pass getting onto the plane. I tried to see it, but the app said my plane had taken off and so I couldn't access it and therefore, wasn't sure of my seat number. Next time, I'd just appreciate a paper boarding pass because the issues that occur on the phone are too numerous.

Quick boarding. Even though late getting in, quick turn around on the plane.

My flight was late getting in. Small seats and remember nothing is free! Highly recommend the upgrade to speedy boarding.

Flight was 45mins delayed

Well organized and sweet staff

I liked this airline. Will book again.

Non stop

Very late. Disorganized boarding. Seating and shortage of luggage stowegev

Pleasant staff and good flight

A bit of difficulty to check bag in online after original check in ....

The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay.

Nothing

Flight attendance service was great and smiley

Nothing much

Crammed seats, not very clean, took pictures, very dirty.

helpful crew

flight was delayed

Everything was generally good. Food was slightly below average.

Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems.

Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross.

No delays, service with a smile

Nothing to report.

Flight went smoothly

Flight left late The seats are small and crowded There are no entertainment options

The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!

Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable.