Guest reviews
Overall rating
8.1
Excellent
Based on 5,811 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
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Hawaiian Airlines traveller reviews
Pros
"Crew was friendly and accommodating"
(in 83 reviews)
"Great leg room in coach!"
(in 33 reviews)
"Great service with a smile."
(in 98 reviews)
Cons
"The free entertainment is very poor"
(in 33 reviews)
"Should not be charged extra to watch movies."
(in 4 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
extra comfort
flight crew
long flight
great flight
hot meal
free entertainment
food was good
friendly staff
movies or tv
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10.0
Very good
Pros: Airbus 330 best
Cons: Very good
review from
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8.4
Cons: over 90 min late taking off
review from
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8.0
Pros: Good Service. Snack that was provided. Timely boarding and departure. very pleased overall.
review from
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7.3
Wonderful Service on Hawaiian Airlines
Pros: I loved my experience with HA. The flight attendants and airport staff are so friendly and welcoming. The Hawaiian music and informative video are lovely touches. 1) I do NOT appreciate the $25 charge for luggage. Southwest does not charge for checked bags, and they are thriving. I think it's greedy to charge for luggage. 2) I wish they'd offer a meatless option when serving meals. So many people are plant-based now and I wish HA offered that to patrons. 3) Movies and TV in-flight should be free, as in...gratis. Other carriers offer free in-flight entertainment and HA should not charge. 4) The planes are nice, the crew is FABULOUS; truly a standout in the industry. They have that beautiful Aloha spirit.
review from
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9.3
Pros: Free food!!
review from
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8.6
Entertainment
Pros: Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!
Cons: It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!
review from
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4.6
Horribly uncomfortable
Pros: The flight crew was polite and competent, and boarding was no better or worse than any other airline.
Cons: Being tall, I asked about upgrades at the gate well prior to boarding, and was told that I was already in an exit row. That would have been perfect, but alas... I was SO not in an exit row. My knees were in the back of the seat in front of me for five hours, and in an uncomfortable seat to boot. Never again.
review from
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5.6
LONG delays for baggage
Pros: Extra comfort seats are nice
Cons: Breakfast food was all sugar, no substance. We were starving because we expected a meal, not a sugary snack
review from
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8.6
Entertainment
Cons: It would be nice if you offered a few items at a zero cost.
review from
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7.3
Cons: Every movie or tv show cost 8 dollars. Other airlines have at least a few free choices. i was very disappointed
review from
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10.0
Pros: Easy flight from one island to the other #oahau
Cons: Nothing it was great
review from
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6.0
Pros: Friendly Hawaiian service
Cons: did not have an assigned seat
review from
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10.0
Very good
Pros: Airbus 330 best
Cons: Very good
review from
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9.3
Pros: Free food!!
review from
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8.6
Entertainment
Pros: Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!
Cons: It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!
review from
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8.6
Entertainment
Cons: It would be nice if you offered a few items at a zero cost.
review from
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10.0
Pros: Easy flight from one island to the other #oahau
Cons: Nothing it was great
review from
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8.4
Cons: over 90 min late taking off
review from
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8.0
Pros: Good Service. Snack that was provided. Timely boarding and departure. very pleased overall.
review from
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7.3
Wonderful Service on Hawaiian Airlines
Pros: I loved my experience with HA. The flight attendants and airport staff are so friendly and welcoming. The Hawaiian music and informative video are lovely touches. 1) I do NOT appreciate the $25 charge for luggage. Southwest does not charge for checked bags, and they are thriving. I think it's greedy to charge for luggage. 2) I wish they'd offer a meatless option when serving meals. So many people are plant-based now and I wish HA offered that to patrons. 3) Movies and TV in-flight should be free, as in...gratis. Other carriers offer free in-flight entertainment and HA should not charge. 4) The planes are nice, the crew is FABULOUS; truly a standout in the industry. They have that beautiful Aloha spirit.
review from
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7.3
Cons: Every movie or tv show cost 8 dollars. Other airlines have at least a few free choices. i was very disappointed
review from
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4.6
Horribly uncomfortable
Pros: The flight crew was polite and competent, and boarding was no better or worse than any other airline.
Cons: Being tall, I asked about upgrades at the gate well prior to boarding, and was told that I was already in an exit row. That would have been perfect, but alas... I was SO not in an exit row. My knees were in the back of the seat in front of me for five hours, and in an uncomfortable seat to boot. Never again.
review from
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5.6
LONG delays for baggage
Pros: Extra comfort seats are nice
Cons: Breakfast food was all sugar, no substance. We were starving because we expected a meal, not a sugary snack
review from
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6.0
Pros: Friendly Hawaiian service
Cons: did not have an assigned seat
review from
Flight status
Hawaiian Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
38
Kahului
OGG
San Diego
SAN
192
Honolulu
HNL
Hilo
ITO
50
Honolulu
HNL
New York
JFK
368
Honolulu
HNL
Kailua-Kona
KOA
18
Honolulu
HNL
Las Vegas
LAS
4
Honolulu
HNL
Los Angeles
LAX
103
Honolulu
HNL
Lihue
LIH
612
Honolulu
HNL
Lanai City
LNY
610
Honolulu
HNL
Hoolehua
MKK
166
Honolulu
HNL
Kahului
OGG
16
Honolulu
HNL
San Diego
SAN
231
Hilo
ITO
Honolulu
HNL
179
Hilo
ITO
Kahului
OGG
347
Kailua-Kona
KOA
Honolulu
HNL
599
Kailua-Kona
KOA
Lihue
LIH
229
Kailua-Kona
KOA
Kahului
OGG
7
Las Vegas
LAS
Honolulu
HNL
33
Los Angeles
LAX
Kahului
OGG
154
Lihue
LIH
Honolulu
HNL
500
Lihue
LIH
Kailua-Kona
KOA
68
Lihue
LIH
Oakland
OAK
508
Lihue
LIH
Kahului
OGG
613
Lanai City
LNY
Honolulu
HNL
611
Hoolehua
MKK
Honolulu
HNL
115
Kahului
OGG
Honolulu
HNL
152
Kahului
OGG
Hilo
ITO
340
Kahului
OGG
Kailua-Kona
KOA
34
Kahului
OGG
Los Angeles
LAX
519
Kahului
OGG
Lihue
LIH
42
Kahului
OGG
San Francisco
SFO
41
San Francisco
SFO
Kahului
OGG
652
Honolulu
HNL
Kapalua
JHM
653
Kapalua
JHM
Honolulu
HNL
458
Tokyo
HND
Honolulu
HNL
457
Honolulu
HNL
Tokyo
HND
449
Honolulu
HNL
Osaka
KIX
70
Honolulu
HNL
Long Beach
LGB
821
Honolulu
HNL
Tokyo
NRT
48
Honolulu
HNL
Oakland
OAK
22
Honolulu
HNL
Seattle
SEA
20
Honolulu
HNL
Sacramento
SMF
451
Honolulu
HNL
Sydney
SYD
51
New York
JFK
Honolulu
HNL
450
Osaka
KIX
Honolulu
HNL
62
Kailua-Kona
KOA
Los Angeles
LAX
9
Los Angeles
LAX
Honolulu
HNL
61
Los Angeles
LAX
Kailua-Kona
KOA
63
Los Angeles
LAX
Lihue
LIH
69
Long Beach
LGB
Honolulu
HNL
64
Lihue
LIH
Los Angeles
LAX
822
Tokyo
NRT
Honolulu
HNL
47
Oakland
OAK
Honolulu
HNL
67
Oakland
OAK
Lihue
LIH
23
Oakland
OAK
Kahului
OGG
24
Kahului
OGG
Oakland
OAK
30
Kahului
OGG
Seattle
SEA
25
Portland
PDX
Honolulu
HNL
39
Portland
PDX
Kahului
OGG
15
San Diego
SAN
Honolulu
HNL
37
San Diego
SAN
Kahului
OGG
21
Seattle
SEA
Honolulu
HNL
29
Seattle
SEA
Kahului
OGG
19
Sacramento
SMF
Honolulu
HNL
452
Sydney
SYD
Honolulu
HNL
26
Honolulu
HNL
Portland
PDX
460
Seoul
ICN
Honolulu
HNL
444
Brisbane
BNE
Honolulu
HNL
11
San Francisco
SFO
Honolulu
HNL
44
Honolulu
HNL
San Jose
SJC
43
San Jose
SJC
Honolulu
HNL
12
Honolulu
HNL
San Francisco
SFO
35
Phoenix
PHX
Honolulu
HNL
45
San Jose
SJC
Kahului
OGG
36
Honolulu
HNL
Phoenix
PHX
40
Kahului
OGG
Portland
PDX
46
Kahului
OGG
San Jose
SJC
465
Honolulu
HNL
Pago Pago
PPG
466
Pago Pago
PPG
Honolulu
HNL
Top flight routes
Top airports served by Hawaiian Airlines
- Tokyo Haneda Airport (HND)
- Honolulu Airport (HNL)
- Sapporo Chitose Airport (CTS)
- Kahului Airport (OGG)
- New York John F Kennedy Intl Airport (JFK)
- Kona International Airport (KOA)
- Tokyo Narita Airport (NRT)
- Lihue Airport (LIH)
- Osaka Itami Airport (ITM)
- Fukuoka Airport (FUK)
- Hilo International Airport (ITO)
- Los Angeles Airport (LAX)
- Okinawa Naha Airport (OKA)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
- Boston Logan International Airport (BOS)
Hawaiian Airlines contact information
- HA IATA code
- Call
- hawaiianair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
