|"Nothing, it’s a great place!"||(in 3 reviews)|
|"Beautiful grounds Good food Very clean."||(in 6 reviews)|
|"All staff were wonderful."||(in 32 reviews)|
|"The bar food was overpriced and disgusting."||(in 9 reviews)|
|"No bottled water in room"||(in 10 reviews)|
|"Tried the Peruvian restaurants la Isabella, not good at all."||(in 2 reviews)|
Amazing breakfast, huge gym and great facilities on general
Staff was exceptional
Restaurant and services were priced high.
Love Costa Rica
I fell in love with the Costa Rica and the people. Marriots San Jose was the perfect way to end our trip here. The hotel is beautiful and the amenities are great. From the moment we checked in we were made to feel so welcomed.
The ambiance! Tropical/lush greenery and colors. Beautiful pool. Excellent food. We were at the hotel just one night before a trip to the Panama Canal. Wish we could have stayed several days.
One of the best experiences I've ever had at a hot
The staff was very helpful and extremely courteous. The layout and decor was top notch and the amenities are amazing. I can't say enough about this place. I'm definitely coming back.
The hotel and amenities itself were great and so was most of the staff. We really enjoyed the pool, Antigua restaurant, views, driving range, fitness center and proximity to the airport.
Though the majority of the staff were great, there were three incidents during our 5 night stay that really disappointed us. Two were in the executive lounge. I won't bore you with the gentleman who lied to us on Friday evening about the actual prices of the wine on their menu. Nice guy and I actually gave him a $10.00 cash tip and he turned around and charged us double than what he told us he would. On Sunday March, 29th, 2015 we showed up at the executive lounge around 5:20 (It supposedly opened for drinks and light food at 5:00). The young lady working in the lounge hadn't put any of the food out yet. No problem, we weren't there for the food, we wanted a glass of wine and perhaps a few crackers and cheese. She told us we would have to wait for a drink until she put all the food out. Again, no problem. There was another family in the lounge and no one else was in the joint. She served them drinks after we arrived and asked for drinks but was told we had to wait. Okay, still no problem, perhaps they arrived at 5:00 and she thought they had waited too long and wanted to make it up to them. We sat there for 20-25 minutes while this lady and one helper slowly put the food out. During this time, several people arrived and were waiting for service as well. I assumed that when she was ready to start serving drinks, she would take ours first as we had been there the longest without being served. Nope, she started serving tables that just arrived while we were going on sitting in this small lounge for a half hour by now. I had to say something at this point and she just said, "I have many things on my mind". You would think at this point that she would come over to our table, apologize for the lengthy wait and take our order. Nope, she disappeared in the back room and 5 minutes later sends her helper to take our order. We ordered the large glasses of wine and he brought us over the small glasses (considerable price difference between the two) and then proceeds to charge us for the large ones. At this time I asked to speak with the hotel manager. Long story short, he came up, apologized and said the drinks were on him. Classy move by management but this young lady never once came over and apologized for her defensive, incompetent and lousy service. We actually stayed there for a while and she never once came over to our table. I would have fired this sniveling inept employee on the spot.... Later, we put our son on one of the hotel vans that compete with the local cab service out front to go back to the college he's currently attending in San Jose. I told the guy at the front desk to add the charge to our room which he gladly did. I saw him asking the van driver who works for the Marriott for an invoice and handed it to me. The charge was $35.00 and I knew that was accurate because that's the same amount we were charged when we took the same ride 2 days earlier. I found out last night that the driver charged my son on arrival the full fare again.
Beautiful and comfortable.
Beautiful hotel with some real charm. Staff was first class. Gift shop and cafe are open 24hrs which is a great touch to grab a hot meal anytime. Views are wonderful.
Restaurants were too expensive for the area. Since there is nothing within walking distance, and traffic is so bad in the afternoon, they have a captive audience - feels like they're taking advantage of it.
Trouble with the booking
Carolina at the front desk was wonderful. Patient, helpful and pleasant.
When we arrived our Kayak booking had not been arranged by Kayak. It took almost an hour on the phone to get things straightened out.
Clean and staff was very friendly.
They charge for internet in the room but not by the pool. I think in the level of a hotel internet should be included in the room. Also should include at least a bottle of water or two in the room at no extra charge. They also need more staff at the breakfast buffet on the weekend, long line for the eggs and had to ask to have potato and bacon refilled.
beautiful building and grounds
actual room was a bit shabby, dirty. no fridge, tv didnt work, ac wouldnt turn off, even alarm clock didnt work, strange knocking sound coming from bathroom, and very loud in hall.
Internet was extra
Costa Rica Marriott Hotel San Jose offers 5-star accommodation, plus a Jacuzzi, a heated pool and outdoor tennis courts. It is located a 10-minute car ride from Juan Santamaria International Airport and an airport shuttle is provided for guests.
A wide range of premium services are available for guests of Costa Rica Marriott Hotel San Jose, like an express check-in and check-out feature, valet parking and 24-hour room service. Relaxation facilities include a beauty centre and a sauna.
The elegant rooms at the resort have a mini bar and all the necessities for a comfortable stay. A refrigerator, a desk and wireless internet access are also available to guests.
The resort offers a conveniently located on-site café where guests can grab a bite to eat before heading out to explore the region. Guests are welcome to relax with a drink on the bar's terrace. There is also the added convenience of an in-house restaurant.
Costa Rica Marriott Hotel San Jose provides an ideal base to explore San Antonio de Escazu, La Sabana Metropolitan Park and L.D. Alajuelense, as well as everything the local area has to offer. The friendly staff at the tour desk are available to book and organise activities in Belen.
based on 388 reviews
Policies vary by room type and provider.
Guests with existing Costa Rica Marriott Hotel Hacienda Belen reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Costa Rica Marriott Hotel Hacienda Belen for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Costa Rica Marriott Hotel Hacienda Belen is located at 700 meters west from Bridgestone/Firestone, La Ribera de Belen, 4 miles from the centre of Heredia. Palacio de los Deportes is the closest landmark to Costa Rica Marriott Hotel Hacienda Belen.
Check-in time is 16:00 and check-out time is 12:00 at Costa Rica Marriott Hotel Hacienda Belen.
No, Costa Rica Marriott Hotel Hacienda Belen does not offer free Wi-Fi.
Yes, Costa Rica Marriott Hotel Hacienda Belen offers free parking.
Yes, Costa Rica Marriott Hotel Hacienda Belen offers free airport shuttle service.
Costa Rica Marriott Hotel Hacienda Belen is 2.4 miles from San José Juan Santamaria Intl. Costa Rica Marriott Hotel Hacienda Belen is 3.1 miles from San José Tobias Bolanos Intl.
Yes, Costa Rica Marriott Hotel Hacienda Belen is a pet-friendly hotel.
Yes, Costa Rica Marriott Hotel Hacienda Belen has a pool on-site.
Costa Rica Marriott Hotel Hacienda Belen has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.