Bad check in experience. Dirty ancient aircraft. Truly awful food and this in Business/ First class.
Very friendly and helpful staff on board and United was excellent when I missed my onward flight due to the delay in London. Very well organised meant much less stress
First time flying with UA and it was a great experience. Thank you
Staff on board was excellent. Positive upbeat helpful- like it used to be.
United has come a long way, it’s been a fantastic experience traveling with them.
The flight attendants were very rude, beyond comprehension. I took a business class from London to SFO for the first time on United. When I asked for a second piece of bread during dinner, the serving attendant threw a 3rd bread on my plate and said, “here. You can have this one too”! I couldn’t believe the rudeness of the attendant. Most all attendants were very rude, unhelpful, sing the food was absolutely disgusting. Never fly United internationally in business class. My flight back to SFO was a nightmare!!
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
For both flights I requested a gluten free meal, they didn’t have one nor were there other options.
Our experience on United Airlines was extremely poor. The plane was extremely cold throughout our entire flight- which multiple people complained about- and we had to wait 2 hours to get a blanket which was too thin and barely helped warm us up. As well as this, none of the entertainment features were working so we had to sit through a roughly 10 hour flight with nothing to keep our attention, including the actual flight path screen. It was an extremely disappointing experience and I would hope that this gets fixed if we ever choose United Airlines again.
I had very little time to change planes originally in Denver after my flight from Omaha. I had an hour and a half layover in Denver originally and my flight leaving Omaha was delayed an hour because they had to change a tire, which I can understand. When I reached Denver my other flight was late, fortunately, but I still had only 10 minutes to run about a mile through the airport to get to my flight. Again, fortunately, I am a healthy 71-year-old and was able to accomplish this feat. However, the stress was more than necessary to bear.
Flight was delayed twice which made our arrival extremely late (actually into next day). Not an easy travel. But when we requested assistance for boarding we were really impressed with how they helped us! Strongly praise their assistance.
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
A snack would have been nice instead of having to buy food.
The plane was new. Should give more options on food.
No food other than a tiny snack. The flight is too long for not having a more substantial food option, other than buying the overprices and mostly non-plant-based options from the menu.
It was a refreshing experience from the past few times I have travelled with Air Canada.
rerouted on red eye. arrived 9 hours late with no luggage. still missing after 3 days. up to 45 day to deal with it. SHAME
The crew is super friendly and helpful , boarding was quick and easy , the prices are too high for a an airline that doesn’t provide complementary meals or snacks for long flights
The flight crew was nice and courteous. The food was terrible. There are no in-flight entertainment services, the plane is outdated and dilapidated, and the flight is delayed. Both from Newark and Montreal. Too bad.
As always, Lufthansa checked my carry-on luggage, even though I was in front of the line. No other airline in the world does this. It's so annoying and unnecessary. There was enough space for it in the overhead bin. It's a TUMI Continental Carry-On. If you have the chance, rather fly easyJet or Condor on this route.
Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.
3 4 3 seats are cruel, the average person should be able to fit in the seats and this was not the case. I was at an angle for hours just to remain in my seat .
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
The flight on time, flawless check in and boarding process, the crew was very friendly.
Generally OK. The very worst part was the food we were served (on a special diet) which the crew apologised for and said they took photos for there managers. This flight was using a code-share from Discovery Airways, so perhaps not Lufthansa's direct fault. The general food was far better but definitely not plentiful unlike some other airlines. Otherwise it was a nothing special experience unlike the superb time we had last year for a similar route on Cathay!
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Boarding was slow to begin. Economy board should be accomplished from rear of plane to front, as the entrance doors are front of plane. This would eliminate waiting and passenger congestion on the plane. Meals were good however crew will not check if you want meal if sleeping, should be like Emirates and give seat tags wake for meals or do not disturb. Entertainment ok but screen headphone/jacks were distorted - took 3 sets of headphones to get working properly. Flight crew was amazing, exceptionally nice, professional, best Lufthansa crew I have experienced.
I was upgraded to Busines Class from premium economy which was a great surprise. But......the service was not marginally better than premium economy. After the welcome on-board drink, I only saw a flight attendant twice...... when she delivered gluten free meals. In between, during a 8 hour flight, she didn't check back with me to offer water or collect trash. I had to fetch my own! The gluten free food was not good - they gave me the same meal whether I was in premium economy or business class.
You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.
Premium economy was not what was shown, no leg riser, seats were broken and do not recline more than economy, food, we couldn't eat it was so bad, no menu 1 item and it sucked.
Our original flight was cancelled. This was a slightly earlier flight. We were business class and it was very good. The staff were marvellous and very helpful. Pity our baggage didn't make it!
British Airways is very good... Taxiing after landing took 35 minutes, can't really blame the airline but the terrible infrastructure at JFK.
Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours
Really slow transfer after getting off the plane at Manchester, and lost luggage! Take the train, terrible experience on arrival
Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200
The flight was canceled and I was directed to Air France two days later than my plan departure day. This involve getting two more days of hotel and also not being able to get a boarding pass until I got to the Istanbul Air France boarding desk. It has been a troubling time.
I didn’t take that flight. My original flight was cancelled from Los Angeles. They rebooked me following day through Montreal My flight was LAX to YUL and YUL GVA
I like the attention you gave us in Guatemala due to the loss of the flight coming to El Salvador. It was a nice experience. Thanks a lot
They should provide water to passengers who ask for it
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
Very uncomfortable planes , poor service on the plane , take your own water so you don’t dehydrate , in a 6 hs flight they sold one time food and beverage . 1 plane was delayed 6 hs , I lost a connecting flight . Then in the way back they announce a delay of 2 hs so I had to take a different flight to arrive on time for my connecting flight . Avoid this airline .
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
There was no food or drink service, couldn’t even get a glass of water for free. It was a long and expensive flight to not offer food or beverage on the plane.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
At least free water in all flights Beverages are desired in international flights Luggage damages need be refund!
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
50% of flights book with Avanca have issues either reschedualed cancelled and their actions further supports their poorly managed airline do not use them only if there is no other options
