All the Reception staff were excellent and very friendly and generally very helpful. The location was very central.
close to city center .rooms small
There was no lounge
Excellent accueil = 2 étoiles en france
could do with a lounge area
The rooms were spacious and very well fitted out. It was very close to the beach and an underground car park which we used for 3 days, though parking generally is expensive. All the reception staff were extremely helpfull and all spoke excellent english.
Good location, clean, room on the small side. Expensive breakfast.
The staff were very friendly and the room was clean Our bed was very small..!! I think they put it there because the room was also very small. Don't believe that every room is as big as the picture you see at the website!
location, adequate facilities clean,good bathroom tiny room, awfully hard bed, no spare pillows
Friendly, helpfull staff. Comfortable rooms. Lack of residents lounge
We received excellent assistance from the hotel staff, in particular Michael,during the one day strike in Spain on September 29. Our first room was so small that we had nowhere to put our luggage. On complaining, we were moved to a larger room, but this reeked of cigarette smoke, however the hotel was fully booked due to a U2 concert that night, so it was pointless to complain again.
Nice romantic interior, very clean, good breakfast Not very friendly at reception, lots of light in the room, not able to shield with curtains...
Great staff. After I checked out, I left my passport in the front desk. The guy in the front desk was nice enough to run after me and give me my passport. Also, great price for a beach front hotel.
The location is perfect, just in the center. The noise of the doors. The lift as well as the doors of other rooms do a lot of noise when closing. Is an actual issue for the weekends as everybody has very different schedules and that makes all the nights very difficult (almost impossible) to rest!
Great relaxing hotel with fantastic views over the bay.
Great location, friendly staff, very comfortable!
Every employee was approachable, helpful and friendly. They gave excellent recommendations on sites and restaurants. Definitely gave the personal touch. I would highly recommend the hotel and would definitely stay again. We were celebrating our 20th wedding anniversary and were fortunate enough to receive an ocean view room; it was romantic and perfect. Hotel rooms are clean, very well maintained; our room looked freshly painted. Location is great; short walk to old town along a scenic sea wall. nothing; it was top notch.
We absolutely loved our stay!
The location and the view were excellent.
Fantastic view from balcony, great location, lovely town.
Good spot. Perfect location. Overpriced breakfast. Better to breakfast outside the hotel, cheaper and with more quality. Also a little bit noisy.
The bedding was lovely as were the beds...it does not have a lot of character...as it is a hotel for conferences..however for what it is especiaaly if you can get a deal...it can be a break from the hostel scene...a bit boring ...staff tolerated our lack of spanish well. The location is up the hill a bit..so be prepared to walk to the action or figure out the buses both are easy to do...
the room temperature was 24 degrees and i couldn't sleep during the first night - when i asked for the air con to be turned on i was advised it was winter and the system was shut down - they could not offer any solution until i suggested they get me a portable a/c unit or a fan for the room or i would depart for another hotel- eventually a fan was produced and when the porter brought it to my room and turned it on it felt like a year's deposit of dirt gathered on the fan blew all over my bedroom- this is totally unacceptable for a hotel boasting a high category and charging high prices- no compensation whatsoever was offered-
SPA is fine but a little bit small compared to other options around the place. The bathroom dorr is transparent glass, providing zero intimacy. Perfect for solo travellers but may be an issue in company.Location is a nit isolated, consider another location if you intend to go walking anywhere.
We really liked this hotel. The rooms are spacious and provide lots of amenities. I felt we got great value for a great room. I would highly recommend this hotel to others No.
Efficient and friendly staff Parking is expensive
beautiful hotel, pool closed because it was out of season
Easy parking .quiet end of town.walking distance to beach. Room smelled of smoke.very poor view [ facing a cliff ].
Good breakfast. Internet PC didn´t work. They said it will be repaired by tomorrow, but that sounded like the daily standard answer.
I was positively surprised about the interior of the hotel. Upon arrival you see a building that makes you want to turn around right away, very unattractive. But once inside it's very modern, very nice and spacious rooms with modern designed interior. Breakfast is excellent!
The hotel is clean and modern.The staff is helpfull and kind. It is a bit far away from city center
Clean, modern,stylish, large rooms smoking inside the hotel
Nothing in particular - very average modern hotel Should be a 3 star hotel
Thematic hotel, decoration was very impressive. Rooms quite spacey, clean and comfortable. Toilette material (shampoos etc.) very good. Videotheque (movies) is comparabely poor. No warm food on breakfast. Bit far from the old city (ca. 30 minutes walk).
I loved the idea of each room being dedicated to an actor, it made each room to be sthg special. The room was very clean, the hotel staff extremely helpful and friendly, superb breakfast, all in all a very pleasant experience, would definitely spend more nights there anytime in the future. It is a bit of a walk away from the Old Town (15 min on foot), on the other hand the bus stop is just outside the hotel entrance.
Very beautiful room and confortable None
The location... Very quiet... The decor was wonderfully unique. The breakfast was good as well.
Staff extremely friendly and helpful. Rooms very comfortable and great bathroom. Good breakfast, free computer usage and free dvd service. Cute movie star theme. I recommend the hotel without reservation.
Lovely hotel with an original theme. Much recommended.
awesome hotel, great variety at breakfast, loved the movie themed rooms, great lounge area for relaxing and free internet and wi-fi, would come back again! NA
Excellent staff, great breakfast, WiFi, great bar, comfortable beds, modern design. The hotel will be better still when smoking is no longer permitted in the eating areas
Beatiful 1800s Villa restorated for Hotel.Free Parking. Free breakfast served to your room. Minibar softdrinks are complimentary.. Reception is incredibly helpfull. You can see the pictures of the Hotel in San Sebastian section of my blog www.geziyorum.net 20 minutes walk to town. but worth it...
I stayed at Villa Soro for 4 nights. The main building is elegant with a very warm atmosphere. I had a corner room on the first floor of the newer building which had it owns semi-private outdoor space. Both were nice. The bedroom and bathroom were of good size and quite utilitarian. The newer house has no street noise, though the area is sufficiently quiet that I would be surprised if the original house is affected by traffic noise. The staff is very polite and helpful. I chose to stay at the Villa as I thought I might find interesting people with whom to talk. Breakfast seemed like an obvious time but the bar is actually pretty lively at night. My wish was fulfilled. Members of The Morgan Motor Club were there with their glorious convertibles (British racing green, of course) and there were 2 architects from Stockholm on their way to Bilbao. My bathroom was not adequately cleaned. I suppose this was due to the maid believing that Americans only take showers. However, there were enough clues that I take baths. The tub wasn't cleaned (or not to my standards) and neither q-tips nor hand soap were replaced in a timely matter.. I found there was too much noise transmitted from the room or rooms above which may have been just the luck of the draw in whose overhead. Note that this really is a residential area and you will have a good 30 minute walk to the bus station or even most restaurants.
It is a fantastic hotel! Very charming, cleaning and the whole atmosphere is very good. I would like to coming back on day!
the staff were extrenely helpful and the hotel is a delight
Lovely ambience and kindly staff. Classy atmosphere which was also homely. we enjoyed it.
Very clean & professional
Lovely quiet hotel.Excellent staff. Large comfortable bed in large comfortable room. Air conditioning excellent. Convenient location.
the staff were always happy to help in any way they could.
It was a beautiful hotel, quiet location, very good beds & bathroom, friendly staff, absolutely one of the best hotels we stayed in during our trip in Europe.
The stay was short but one of the best experience. This is a true upscale Hotel with everything you would expect from it. May be the only one in San Sebastian where you can park your car and walk to the very heart of the city in just 20 minutes. I will come again to Villa Soro, for sure.
The staff was charming and helpful from ideas for dining in the area to sightseeing tips. We found the ambiance and decor equally satisfying.
Close to Airport No non-smoking dining.
location breakfast starts too late
- noisy guests who spoke most of the night - staff spoke only one language
Very friendly staff, excellent restaurant, good value for money
Reception staff very helpful and pleasent
the hotel took a bit of finding,it was a very pleasant stay the staff very friendly,the breakfast was very good quality . the location was good for sightseeing in the area.
The hotel was lovely and in a great location- right in town. Free parking was a plus. I liked the feel of Hondarribia very much. I found it quaint and lively. A great place to explore. We flew to Biarritz and rented a car and spent our first night in Hondarribia - a good start to a week's trip.
I found the hotel to be extremely comfortable and relaxing prior to my important customer meeting.
Close to shops and beach Expensive breakfast
good location.excellent breakfast. plenty parking
friendly staff, good location - near the board walk parking was not near the hotel
convenient for town and easyy parking no kettle and very expensive for a spanish hotel
good location, modern and comfortable
The hotel rooms are small but clean and well kept. However, the location, next to the weekend revellers on the main street, is appalling. Noise all night which even the ac does not silence!! Over-priced for what it is - an economy hotel presenting itself as 'boutique'... see above!
Clean modern room. Right in the centre of Hondarribia. Parking very easy and well organised.
Very nice rooms. Awesome shower. No alarm clock.
Bright clean room in a central location beside all amenities. Helpful, friendly staff. No
bad internet conection
A beautiful hotel in a small town with a perfect position. Friendly staff and very clean. I was lucky to have a room wuth two windows. A nice cute hotel, I would recommend it.
A fantastic location in the heart of the town, with all the restaurants and tapas bars on the doorstep. Modern, clean and comfortable. The young lady on reception could not have been more helpful, with lots of advice on where to go in the town.
Very modern, clean and comfortable room, right in the centre of the town. And the breakfast was a treat, probably the best in recent years. No, everything was fine.
Overpriced dump that doesn't deliver what the price tag promises. WiFi wasn't working, which in 2016 just proves they didn't care enough to get a reliable connection (I needed it for work, not entertainment). Nor was it fixed during the time we were there. The "hotel parking" is blocks and blocks away, which defeats its purpose. And the maid barged into our room without even knocking, embarrassing my naked wife. Seriously? A bad experience at any price, but sbsolutely horrible for what this place charged
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
Great hotel wonderful location staff were fantastic.
location and service room was rather small
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
Very comfortable and although not in the centre of town the public transport was very efficient and easy to use. They also had bicycles for hire.
not a lot. Although we booked and asked for a double room,we got a twin and had to change rooms after a night(staying 2 nights). Location is poor. city centre only reachable by bus or taxi. too far to walk. Parking costed 10 euro per day but the hotel should inform its guests before parking the parking the car, not after their stay! Breakfast is basic,although breakfast staff was nice.Rooms are dated and not worth 4 starts at all! price is definitely too high for services offered, NH hotel is situated better and looks a bit better.Go there instead I'd say,,,
Beautiful, peaceful hotel. Out of the centre, but only 6Euros in a taxi. Would definately recomend it and use it again
The room itself was very comfortable, big, the hotel was very quiet even though it was on a main road. Very efficent bus service a the door.
nice reception staff too far from the beach
Excellent hotel, friendly staff.
nothing special just a good hotel and easy acces to the city by bus none
Very comfortable beds, modern design. The room was quite big with a balcony and good equipped. Very small parking - private hotel parking costs EUR 12/night. Hotel located next to a noisy street. WIFI extremely slow. Floor panels make it quite noisy. Poor breakfast. Almost no restaurants in the neighborhood (none with english speaking personnel).
We used the hotel as a stopover on our way to Portugal. The hotel is very easy to find and has a secured parking. Several restaurants etc. are within walking distance of the hotel. We had a room which could be joined together with the room next to it. This made our room somewhat less comfortable because our neighbours came back in the middle of the night and they were rather noisy.
The room was quite big, hotel personnel was rather nice and polite, room was cleaned everyday, bus stop right behind the hotel Location is horrible, far from the beach and the city centre. It might be 1.2 km to the beach by straight line, but the road makes turns, so it takes at least 30 minutes of fast walking to reach the sea. In spite of being far from the centre the place is very noisy. The hotel occupies just one staircase in the building, thus there are not much facilities. No restaurant in the hotel just a bar which closes at 11 pm and since it is not a city centre it is hard to find a place to eat with english-speaking staff nearby. There is a strong smell of the cleaning agent in the rooms and corridors. To summarize the price is too high for what you actully get.
The rooms were clean. The furniture in the room was modern and updated. The flat screen T.V. was a plus. The individuals who worked at the reception did not seem friendly.
The rooms are gorgeous and plenty big for European style hotels. The staff was very helpful and as a bonus they spoke many languages. I requested a king size bed when I first booked and got a room with two beds pushed together with individual sheeting (not conducive for snuggling). My shower door was only a half door so there was an ocean in the bathroom after we were finished. The last night we tried to sleep earlier so we could leave early the next day but it seemed there was a comedy club right above us until around 2 AM.
The staff was helpful and friendly and whipped out a map to direct you immediately.
The central location
Good quality clean quiet room with a good king size bed, quality bedding and a good sized LCD tv. Smoky bar area at times (which is common in Spain).
Hotel is situated next to bus station so very easy for connecting with the numerous services to other towns, is clean, spacious rooms and very helpful reception. Also has a decent bar for a late night drink. Breakfast is expensive (go to one of the nearby deli's) and it's a good 20 min walk to the Old Town, so not that central, depending on the purpose of your visit.
we were put in a smoking room
The hotel is right next to the bus stop, as I caught bus from Bilbao. The rooms are clean and fairly modern, the bed is huge! Very comfortable. Smoking is allowed in the bar, so the bar and foyer (right next to bar) stank of cigarettes. Not very good very as breakfast is not included, and it was quite pricey at 15 euro per person.
Very comfortable modern hotel. Spacious superior room with large kingsize bed. Nespresso machine on corridor with little pastries. Excellent breakfast buffet. Staff spoke english and were very helpful. Nice location on river - pleasant walk to centre.
Friendly staff who spoke English and were helpful Room was too hot and cooling had finished for the season - had to change rooms
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
beautiful view over the beach and bay, comfortable and clean, quiet
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
Valet parking was well worth the price. Location was good.
Good central position Wanted a sea view room
Location and standard double. Standard twin room was for disabled and much reduced space inside. This room was 3* at best.
Lcation and ease of acces. Near the best restaurants and watering holes.
large room, comfortable, quiet, convenient
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Very friendly and helpful staff. Excellent buffet breakfast. Smoking is allowed in the restaurant
Everything!!! An excellent hotel. Nothing!!!
The hotel staff, especially the ladies at the reception are very friendly and were genuinely helpfull with directions and recommendations. Overall the staff is what made our stay at the hotel extremely enjoyable. Hotel rooms are quite nice, big and clean. The restaurant serves excellent food. I will definitely go back.
very friendly staff. great location the restaurant only offered a set evening meal which was expensive
Excellent food, quiet location welcoming helpful staff. Nothing
Excellent service, breakfast, professional
People in front office very helpfull. The is an nice historical centre in the city. Which is of some interest. We were traveling by car from France to Bilbao. And went to San Bastian next day. This was a good stop.
Please write at least 15 words
The members of staff were very friendly and helpful. Because it was a public holiday (Nov 1) the restaurant was closed. We were able to order from the room service menu, but this did not offer a lot of choice.
Very clean, and very modern. Room was comfortable, and everyone that worked there was friendly. Great restaurant, and comfortable bar area. Difficult to find in the dark.
The ambience of the hotel generally and the extremely helpful staff. Very comfortable beds. No
After staying at parador toledo, hondarribia seemed a bit short on almost all points
The amazing reconstruction of the building - would have liked more infor about this. The noises from the rooms above could be loud sometimes
An amazing place... especially when you bring an Australian with you!
Eexcellent location and great staff. The lack of air conditioning made our night a bit uncomfortable.
Public spaces had beautiful views, staff helpful, great location to sightsee in the Basque region of Spain and France. Excellent restaurants nearby. Rooms are not airconditioned, and while the temperature cooled at night, our room had an interior courtyard window that did not allow for a breeze. We were fortunate to get a fan from the staff.
Beautiful common spaces. Lovely view from the terrace and mirador There was no restaurant, something we'd looked forward to from our experience at other paradors . The room was relatively small. And the bed was two twins pushed together which is awkward compared to a real queen or king size bed.
Breakfast was quite nice. The view from the room was also very nice and there was a very nice terrace overlooking the bay. Staff was not very helpful and the rooms for the price were too simple.
Location No restaurant
The peacefulness of the environment and the charming quality of the town was superior. The staff was excellent and responsive to every question or need. The parking situation is not clear and it took awhile to figure that out. I had requested a non smoking room and did not get that and also requested a room with view and did not get that -- which seemed to me to make me want to make reservations directly with the hotel rather than through your service since I would have had more likelihood of either getting my request fulfilled or understand why it would not be possible.
Hotel superb No sound insulation so you hear everyones doors open and close,every bath and every S...
staff v helpful & friendly; good breakfasts; use of swimming pool & gym perhaps relatively expensive, but it is San Sebastian
The efficiency of the cleaning staff, the cleanliness, the location. The wonderful supermarket and deli's nearby... Not having access to tea and coffee making facilities and the price of the breakfast....
The buffet breakfast was fabulous. Our room was lovely too. We stayed three nights instead of just two.
Excellant location. Friendly staff. Comfortable rooms.
The room is very nice and comfortable. Parking is very expensive
I liked the fact that the desk staff could speak English. It made it so much easier. They were also very helpful with my friend who became ill and had to find a doctor.
The hotel is old, no free internet and far from the old city or the center. U can get a pizza shop behind the hotel with couple of resturents I did not like any thing
clean rooms and good service
Very nicely appointed room to a high standard, very efficiently run hotel
Room was absolutely beautiful, spacious and great facilities. Staff provided great service and were very helpful. The Hotel was a close walk to the beach and a nice, comfortable 30 min walk into the Old Town to visit the restaurants. As an alternative, the public transport was easy to use to and from the hotel to make it into town quicker if desired.