Hotels near Key West airport

Hotels near Key West airport

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Key West (EYW) - Key West, FL, United States
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Best hotels near Key West airport

Cleanliness
9.5
Comfort
9.6
Facilities
7.7
Location
8.5
Overall
8.2
Overall 9.0 Excellent
Based on 2,248 reviews
Cleanliness
9.5
Comfort
9.6
Facilities
7.7
Location
8.5
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
8.6
Services
9.3
Staff
9.0
Cleanliness
8.0
Comfort
10.0
Facilities
9.3
Location
10.0
Overall
10.0
Cleanliness
7.0
Comfort
7.4
Facilities
6.8
Location
7.7
Overall
7.8
Cleanliness
9.5
Comfort
9.6
Location
8.4
Services
9.3
Staff
9.1
Cleanliness
9.6
Comfort
9.6
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Facilities
7.0
Location
8.1
Overall
7.0
Cleanliness
9.4
Comfort
9.5
Location
8.9
Services
9.2
Staff
9.1

Excellent 10.0
Pros: Staff was amazing as was the room. It was a 10 minute golf cart ride to Duval Street. Location was perfect for us because you're not in the mix of Duval Street so it's quiet. Also, you have "everyday restaurants and stores ie. Dunkin Donuts, CVS etc. 2 minutes away" but can get to the "tourist" things in a matter of minutes. We rented a golf cart for the weekend but there are also about 1,000 Uber, lyft and taxis so getting around is super easy. If you're going to book at this hotel, definitely spend the extra money on the suite. The living room, dining room area and kitchen were incredible to have and the view of the water off the balcony in the morning just put the icing on the cake for our vacation.
Cons: Nothing
Excellent 10.0
Pros: Beautiful property! The rooms were very spacious and clean. The kitchen had everything you would need to cook for lunch or dinner. The beds were soft with clean sheets! If I had to say one bad thing it would be how hard to open the sliding glass door to the balcony. The pool was really nice as well. They offer cold drinks , pool towels, and corm hole to play. Our trip was the best!! I would recommend this hotel to everyone!
Cons: Everything!
Excellent 10.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. They were extremely accommodating and allowed us to check in early at like 2 PM. We got to town super early and I didn’t wanna wait. We had a wonderful experience at the Laureate Key West Hotel. The staff at this property are all great! ..
Excellent 10.0
Pros: Bed was very comfortable- exceptionally clean.
Cons: The price of the coke
Excellent 10.0
Pros: Room
Cons: Nothing
Excellent 9.0
Pros: The location was great and view of the water was awesome!
Cons: Nothing
Excellent 9.2
Was nice that it was away from the more touristy areas. A wonderful view and place of retreat!
Excellent 10.0
Pros: Very clean. Plenty of towels. Room was beautiful. Staff was very friendly.
Cons: Can’t really think of anything
Excellent 10.0
Pros: Everything was amazing I loved the decor!!!
Cons: Closer to down town
Excellent 8.5
Pros: I love the breakfast and the staff was very helpful with my request to service the air conditioner.
Good 7.4
Pros: I liked the pool, pretty clean and water was very comfortable. Definitely recommend getting a suite since those are the only rooms with a nice view, the standard rooms face a parking lot.
Cons: What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.
Good 6.2
Pros: The bed was comfortable and clean. The complimentary breakfast was very good and well stocked.
Cons: The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.
Okay 5.7
Cons: Got a small room that I understood was directed by using Kayak or 3rd party reservation service.
Excellent 8.0
Pros: We were booked for the next day in the hotel (by mistake) but the Manager was so helpful and understanding that he accommodated us 1 day before without any hassle with just 1 phone call to the hotel booking agent.
Excellent 10.0
Pros: Most comfortable bed ever!!! People very friendly.
Good 6.8
Pros: Close to airport Continental breakfast lots of TV channels
Good 6.0
Pros: Staff was wonderful, breakfast was better than expected
Cons: Our room and elevater could use an update
The Laureate Key West - Key West
Rated no. 1
9.0
Excellent 9.0
Based on 2,248 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Food
3.0
Location
8.7
Overall 9.0 Excellent
Based on 872 reviews
Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Food
3.0
Location
8.7
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.4
Comfort
9.5
Location
8.8
Services
9.4
Staff
9.2
Cleanliness
9.2
Comfort
9.2
Location
8.0
Services
9.1
Staff
8.9
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Food
3.0
Location
8.7
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
9.2
Comfort
9.2
Location
8.8
Services
9.2
Staff
9.2

Excellent 10.0
Pros: OffWater issues first 3 days , complained , no resolution , taking showers and water stops (just remodeled) finally chief engineer came to room , no issues after that but we received a letter basically calling us stupid , and my husband deals with water at home , couldn't admit that there may have been a valve off... very disappointed
Cons: Location perfect , room perfect for friends , view
Excellent 9.0
Pros: The room was beautiful and definitely accommodating for my family. I love the pool view and how everything was in short driving distance. Didn’t get a chance to try the Tiki bar, but I’ll be back!
Cons: The freezer broke down and my sons birthday cake melted.
Okay 4.0
Pros: MOST OF THE ASSOCIATES WERE FRIENDLY FREE COFFEE IN LOBBY QUICK RESPONSE WITH ROOM REQUESTS LIKE TOWELS
Cons: COST NOT CLEAN CONSTRUCTION AGAIN ON PROPERTY NOT ADVERTISED SO LOUD AND DIRTY THEY EVEN TOOK UP PARKING SPOTS IN PARKING AREA
Excellent 10.0
Pros: I loved so much about this property. It’s extremely well maintained lots of amenities. Several private areas, excellent pool side with a gorgeous pool with bar service front he tiki hut
Cons: Hmmmm the being on the busy intersection is only negative if you ride a scooter
Mediocre 3.0
Pros: No había desayuno. Lugar limpio y bonito. Pero no relajante
Cons: Too much noise. I called the front to try to talk to other guest about their noise and the noise got worse. It was constant ruckus, and stomping and running on the wood floors super loud, i rent to have a relaxing vacation and I understand others trying to have fun but there’s a time limit for that. They were still making noise at 11 pm. I had my twin 1 year olds could not stop crying because it was that loud. Also No bilingual employees. We
Mediocre 3.0
Pros: Loved the location and the room
Cons: One of the reasons I picked this hotel was because of the screened porch. I took my mom and I knew she would enjoy sitting out there reading. Unfortunately I did not know they were remodeling or construction was going on so the outside was very noisy and my mom was unable to relax due to all the vehicles and machinery moving around and beeping. I should have known something was going on when we got into the elevator and it had heavy felt blankets lining the walls so the elevator wouldn’t get all dirty and scratched up.
Excellent 10.0
Pros: Exceptionally clean. Beautiful and lush landscaping. Quiet community. Gorgeous view from our balcony. Everything we needed!
Cons: N/A
Excellent 9.0
Pros: Loved the apartment
Excellent 10.0
The 2-bedroom suite in the Hyatt Resort was clean and spacious. They offered so many amenities in the room. The resort itself was beautiful. I would definitely stay here again.
Excellent 8.7
I have stayed in alot of hotels, this place was great. I was pleasantly surprised when we arrived. The only thing I would recommend to upper management is that the cleaning staff should be trained in not entering a room that is occupied. I was on the patio with family and see the blanket move on the couch. Thought it was my daughter in law, but opened the slider to see it was housekeeping. 3 purses out in the open. That unnerved us. But everything else was perfect. Thank you We will stay there again.
Hyatt Residence Club Key West, Beach House - Key West
Rated no. 2
9.0
Excellent 9.0
Based on 872 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.2
Facilities
6.0
Location
8.9
Overall
6.4
Overall 9.0 Excellent
Based on 438 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
6.0
Location
8.9
Overall
6.4
Cleanliness
6.6
Comfort
6.6
Facilities
6.6
Location
7.3
Overall
5.0
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.5
Comfort
9.4
Location
9.1
Services
9.4
Staff
9.4
Cleanliness
5.5
Comfort
5.8
Facilities
5.5
Location
6.3
Overall
5.8
Cleanliness
6.2
Comfort
6.2
Facilities
6.1
Location
7.4
Overall
6.8
Cleanliness
9.8
Comfort
9.7
Location
9.1
Services
9.7
Staff
9.6
Cleanliness
9.2
Comfort
9.2
Facilities
5.7
Location
8.8
Overall
6.3
Cleanliness
9.7
Comfort
9.7
Facilities
8.5
Location
8.6
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Location
8.5
Services
9.8
Staff
9.8

Excellent 10.0
Pros: The property is beautiful, All the wonderful comfort of a nice resort, All the staff were helpful and friendly.
Cons: Absolutely nothing
Excellent 10.0
Pros: Beautiful new motel perfect location
Excellent 10.0
Pros: Everything, the hydration stations also give it a extra kick. I also love the bags of ice they were extremely useful.
Cons: There was nothing I didn’t like.
Excellent 10.0
Pros: First time staying here and will be back. View from balcony. Beautiful! Pet Friendly, Nice breakfast with good selection, shower and shower products were great. A very nice property. Complementary hydration stations were a super unexpected surprise. Overall decor was attractive. Lots of seating outside and by pool. Mina at the desk was lovely.
Cons: It was a bit pricey, but it is Key West. Would have been nice if they had a shuttle to go downtown like some of the other hotels do.
Excellent 10.0
Pros: brand new facilities, hydration stations, beautiful pool and landscaping and majority of the rooms have a water view
Excellent 9.0
Pros: The touch of decoration and cleanse made the rooms really stand out. The bed was super comfortable. The pool area was fantastic.
Cons: It's not their fault but the beach area was full of mangroves, not a great place for swimming. Great beach chairs tho.
Excellent 8.5
Pros: Wifi not in rooms. Continental breakfast is wonderful. It was nice to be away for the busy part of Key West but yet close so not a lot of driving. Front desk staff polite and pleasant rest is hit and miss. Rooms clean.
Good 7.4
Pros: If the owners would spent a little money to modernize the rooms, this would be the place to stay in Key West. It's secluded, on the water and very reasonable. I will stay there again.
Cons: The carpet, a/c, tv's paint need upgraded. The tiki bar would be a great party spot.
Okay 5.1
Pros: The resort was not hard to find. It's location is right off the main strip. But when entered the parking lot was surprised by the unkept building. The staff was prompt and courteous. Overall the room was cleaned but paint was peeling off the walls, the toilet leaked, the bed was uncomfortable and squeaky, and everything that seemed worned down and old.
Cons: I didn't think the price was right for the stay and worth the price of the room.
Okay 4.2
Pros: Location and waterfront view... iguana and other wildlife were around the area so that was nice.
Cons: Termites, disgusting bathrooms, wife got bed-bug bites, unpainted drywall patch in room. Wouldn't pass housing code if newly built. Closer to a "no-tell-motel" than a resort.
Mediocre 2.0
Pros: Great Loacation
Cons: Staff was poor, room was adequate. Air conditioning was poor.
Mediocre 3.1
Pros: The location is good, could rent a bike easily, stayed there for 3 nights and everyday someone did cleanup the room. There was a fridge and microwave which did help.
Cons: 1)The room was nasty. The carpet needs to be changed immediately, not cleaned as you cannot walk without slippers in the room, your feet will be BLACK. 2) They provided a coffee machine but no sugar and/or creamer in the room. 3) The breakfast wasn't great, no eggs at all :( 4) There was a broken hair dryer in the bathroom cabinet, the cabinet had a lot of molds. 5) There were 2 lamps in the bedroom which did not work. 6) Worst of all, the AC was a wall /window fixed, right next to the bed. Guess the filter wasn't cleaned for a long time. I had a severe cold which got worst every night we were there. 7) Overall, not worth the money, very unhygienic and need a serious renovation or cleaning.
Excellent 9.1
Pros: I liked the breakfast and the rooms were nice and comfortable. The hotel was 5 minutes away from everything. The room does not need to be upgraded. Seriously it's a room with beds, bathroom, and tv. Our tv was not a flat screen but so what... I thought for the price, this was great.
Cons: The staff seemed a little disoriented towards hotel policies. There was a lack of communication between managers and staff.
Excellent 10.0
Pros: The room was quaint and very cool. Loved having a frig.
Good 7.4
Pros: It was easy to check in and folks were friends enough.
Cons: pool wasn't heated and there could have been more of a breakfast selection
Mediocre 2.0
Pros: Booked two beds and when we got there they told us they didn't have any left
Cons: Place was dingy
Okay 5.1
Cons: The property needs significant updates: new paint, non-dripping plumbing, wi-fi around the property (and rooms), carpeting, etc. It looks like the owners haven't invested anything in the property for at least 20 years.
Mediocre 2.0
Pros: Nothing to like ... I never got to experience Banana Bay Resort as they over booked the property and ended up palming me and my friend to another property further away from the activity center of Key West.
Cons: The property was over booked so we were dumped off at a lesser competition's facility. I was told (via e-mail) that I was notified as early as possible but the fact remains my notification came as I was enroute to the airport for a flight to Bogota. Very disappointed in the customer service. Whatever experience I had was tainted from the start.
Excellent 8.0
Pros: Our room was very clean and neat. We enjoyed the porch for morning coffee.
Cons: Checking in was quite busy and maybe that's why it seemed quite disorganized.
Okay 4.2
Pros: Location was decent Bed was comfortable
Cons: Overpriced for an old and somewhat run down hotel I will pick someplace else next time.
Excellent 8.8
Pros: great staff, free upgrade, very friendly
Okay 5.1
Cons: Poor service from front desk staff - when asked where the town's tourist center was we were told to look it up on Google. Same answer to our question about how to get to Duval St.
Good 7.7
Pros: The location / the hottub
Cons: The complimentary breakfast was weak, the staff not the friendliest people
Okay 4.2
Pros: Location is OK.
Cons: Have stayed here before and new it was average at best. Room was in old section of the hotel and was horrible. Other room already had somebody in it so they moved us to another hotel. We were a group traveling together and they put us in two different hotels.
Mediocre 2.0
Pros: Location
Cons: Carpets are nasty , room cabinets are damaged, front desk rude,bathroom looks dirty. Went here for my two year anniversary. Never coming back!!!!! This was worse than a motel....
Good 6.8
Pros: I checked in after dark and was out very early to get the ferry to the Dry Tortugas, so didn't really experience much. It was a good value and good location for where I needed to be, without the high prices of downtown (old town) Key West for just a place to sleep. Room was pretty basic and clean, which was good enough. I had to go to the lobby in order to get Wi Fi (the clerk confirmed that).
Okay 4.5
Pros: Staff was nice. Location is good (close enough to Duval St, without all the noise). Bed comfort was meh.
Cons: Bathroom needs some updating. Dirty walls and floor. Bathtub was clean though. The state and cleanliness of the hotel is what you would expect from a $50/night hotel. Nowhere near a $225/night room.
Excellent 9.4
Pros: My husband and I enjoyed our stay at Banana Bay. When we arrived, we were offered either the queen size bed downstairs room or a king upstairs. We took the king. Great room, canopy bed, good TV/Fridge/Coffee Maker/Microwave. Free parking. Pool and hot tub were nice. Breakfast on the patio overlooking the bay.
Cons: Location was convenient for our purposes this trip, but right on the main drag and not much "curb appeal". No in-room wifi, but we were not using wifi much while we were there, anyway. Breakfast was sparse. Fresh fruit would have been nice. It's not 5 star, but better than I expected.
Good 6.5
Pros: A lot of coconut trees nice waterfront sitting area to relax and have breakfast
Cons: A little bit not convenient to get in and out drive way
Okay 4.2
Pros: The pool was nice and the room was fairly clean
Cons: The hotel pool is clothing optional this information is not provided when making the reservation. The staff is not very friendly and do not provide porter service even though the rooms and the front desk are in two separate buildings. There are no elevators.
Mediocre 3.7
Pros: It was nice to have access to the grounds all day on the day of check-out
Cons: Staff was rude upon check-in, room was very dated, kitchenette cabinet doors were broken and chipped, woke up to cockroach on the floor in the am. Definitely not worth the money.
Excellent 8.8
Pros: Great price for Key West. Room is big and has a fridge and microwave, which both came in handy. King size bed w/ canopy is nice. Pillow are comfy. Nice pool with water mattresses. Free parking and good location
Cons: No in-room Wifi, but hey, I didn't go to Key West on business. This isn't a fancy pants resort. If you want HD TV and a gold toilet seat, you'll have to pay much more money.
Okay 4.0
Cons: Not worth the cost. You walk in and it smells like mold. No beach near by. No internet. Will not stay there again!
Good 7.7
Pros: Excellent location, and there is such potential in the facilities that it was hard to understand why they wouldn't be optimized. Little things like someone walking the grounds with a broom and dustpan, would have made a HUGE difference. There is no denying this is a facility with lots of potential as the location is PERFECT, the facilities are on the path to excellence, etc. The front desk clerk was rude, and so I suggest minor changes only to make this rating go from good to excellent!
Excellent 8.0
Pros: James (the front attendant) was super nice, very helpful and had a great understanding of his guests. We were upgraded to a suite when we got there and it was free! That was awesome because this was our honeymoon/anniversary weekend. Nice facilities and the pool is clothing optional. But the absolute best part was the friendly and fun staff. We loved it. - JP & Britt Neal -SC
Excellent 9.7
Pros: Ended up in Key West during the first weekend of fantasy fest, wen I realized the timing of my trip I was worried I would be stumbling into the Bates Motel, given my last minute booking. Pleasantly surprised as was the theme of this Key West visit. The room was clean, spacious, and the bed was really decorative. Great Stay.
Okay 4.8
Pros: Location was good and convenient to move around Breakfast and area was basic - waffle maker a nice touch Grounds were well kept Good parking availability
Cons: Was in room 405. Let's just say the whole room and bath need a lot of updating. It's old with a feel of overuse and undercard, definitely needs painting, carpet is old with corners undone, walls are pretty thing, loud air conditioner hanged with patchwork, broken handles in kitchen, noisy old fridge. Noticeable moldy smell every time one enters the room. Didn't change sheets even if they got dirty. Tried connecting to wifi once and didn't work. Not really a beach, more like a bay overlook. Used room as mainly sleeping quarters but really not worth the $ spend. Would not repeat unless had no other choice.
Mediocre 2.0
Pros: Would never stay there again has bed bugs and roaches very rude staff didn't want to do anything for us bed was broke in half when got there did not clean rooms one time very disappointed
Cons: Bed bugs and roaches the staff
Good 6.0
Pros: Beautiful spot on the water. Quiet.
Cons: Room furniture looked old and dirty. Pool was uncomfortably warm. Breakfast quality was mediocre.
Excellent 10.0
Cons: That I didn't get to go!!!! Kayak aloud me to book a hotel that was an ADULT ONLY resort when I was going with my 2 kids!!!! I would like my money back!!! All 646 dollars back!!!!
The Capitana Key West - Key West
Rated no. 3
9.0
Excellent 9.0
Based on 438 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
8.5
Location
8.0
Overall
9.5
Overall 8.9 Excellent
Based on 371 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
8.5
Location
8.0
Overall
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.6
Location
7.8
Services
9.3
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.2
Location
8.1
Overall
9.0
Services
9.2
Cleanliness
9.8
Comfort
9.6
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.3
Comfort
9.7
Location
8.2
Services
9.6
Staff
9.4
Cleanliness
8.9
Comfort
8.9
Location
8.1
Services
9.2
Staff
9.4

Excellent 10.0
Pros: Located on the marina and small enough to not feel overcrowded.
Cons: Nothing. Only thing that comes to mind is the pool pump was broken and was being repaired. Not a big deal though.
Excellent 10.0
Pros: We loved everything about our stay at The Perry! It was so nice having a few different restaurants to choose from on the property, so we didn’t have to worry about going anywhere. We also enjoyed that there was a shuttle so we did not have to pay extra for an Uber/taxi if we wanted to go see the town.
Cons: We loved our stay, but the only thing we wish would’ve been better was comfier beds. It wasn’t bad, but with how much we spent we were only a little disappointed when it wasn’t as comfy as we were expecting.
Excellent 10.0
Pros: The Perry Hotel is a boutique hotel - small, intimate & modern decor. Beautifully located on Stock Island Marina, so views & sunsets to die for. Three food options onsite & two awesome pools. We will definitely return to The Perry & recommend to others.
Cons: Our stay was absolutely perfect!
Excellent 9.0
Pros: Breakfast was good
Cons: Small menu at 2 pool bars
Excellent 10.0
Pros: Intimate & personalized setting & service at this beautiful boutique hotel right on Stock Island Marina. Nice to have 2 pools & several dining options onsite. Cannot beat the free shuttle to & from all the action downtown!
Cons: Just wish we had arrived after the opening of Great Lakes Coffee shop. The property itself is beyond reproach however.
Excellent 9.0
Pros: Loved every bit of our stay.
Cons: The maid service was not that good for such a beautiful facility.
Excellent 10.0
Pros: Breakfast & dinner was excellent Room and entire property is so clean and staff was so friendly. We will be back for sure.
Cons: A more comfortable chair in room for reading.
Excellent 9.2
Super friendly staff always willing to help. Pricey and about a 25 dollar lyft ride to Duval, but it was nice to be away from all of main attractions. Would definitely recommend and would stay again.
Excellent 10.0
Great experience
Excellent 10.0
Pros: The shuttle to Duval was awesome! Free parking for our rental car. Comfortable pool area/seating. Beds and pillows were perfect! Gym facilities also perfect! Hotel boutique was stocked with adorable clothing and jewelry.
Cons: Pool was a little small. Didn’t like sliding bathroom doors (in the hotel rooms) that don’t lock. No hotel store for snacks, toiletries etc.
Excellent 10.0
Pros: We loved everything from the location to staff. The rooms were comfortable, it has a great pool, a restaurant that serves breakfast and dinner and the a restaurant off the pool that serves lunch. Met the owner and he has been in the hotel business for years and you can see it's not just a business but a passion for him!
Cons: There was not a thing we didn't like!
The Perry Hotel & Marina Key West - Key West
Rated no. 4
8.9
Excellent 8.9
Based on 371 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.4
Facilities
9.5
Food
8.5
Location
8.0
Overall 8.7 Excellent
Based on 2,615 reviews
Cleanliness
9.4
Comfort
9.4
Facilities
9.5
Food
8.5
Location
8.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.4
Comfort
9.4
Location
8.0
Services
9.2
Staff
8.7
Cleanliness
9.5
Comfort
9.3
Facilities
9.5
Food
8.5
Location
9.5
Cleanliness
9.4
Comfort
9.4
Location
8.0
Services
9.1
Staff
8.7
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
7.9
Overall
10.0
Cleanliness
9.6
Comfort
9.5
Location
7.8
Services
9.0
Staff
8.8
Cleanliness
9.2
Comfort
9.2
Location
7.5
Services
8.8
Staff
8.5

Good 7.0
Pros: The rooms were clean and up to date.
Cons: There is no beach access. If I would have known that I would have booked some where else. Then the night before leaving they put notes on our bikes that we didn’t have a parking pass. Even though they said that we don’t need them for bikes. They Person that put it on my bike pulled my windshield pouch back to stick it down in between it and the windshield. Like I told the front desk. You don’t just start pulling other people stuff.
Excellent 10.0
Pros: Very clean, appointed nicely,
Excellent 10.0
Pros: It was absolutely beautiful! Perfect for couples!
Excellent 10.0
Pros: Amenities, cleanliness, staff, pools
Cons: That you only have 2 hours total to use resort items (kayaks, bikes, etc) 2 hours each would be more enjoyable.
Excellent 8.0
Pros: Very peaceful. But we still were able to go to Key West for fun !
Excellent 10.0
Pros: The room layout and balcony close to the pool.
Cons: There was quite a bit of noise early in the morning. Hotel guests were not able to use the bathrooms by the pool or the washer/dryer, it was for marina only.
Excellent 10.0
Pros: From beginning to end, our stay was phenomenal. This staff is professional and courteous. The resort community itself is gated with someone staffing the gatehouse. You must use your room key to renter the community. Room service is fast and the food options are good. They knock and drop it at the door. When we checked out we still had the use of the resort for the day which included kayaks, paddle boards and the pool. They also had jet skis and bicycles available. A friend of mine and I both brought our teenage girls and they loved it as well. In addition to the amenities, they also have outdoor ping pong, as well as a giant outdoor chess board and connect four.
Good 6.2
Pros: the settings, the pools, it was clean and keep well
Cons: when booking online disclose all the hidden charges, they advertise a reasonable rate then hit you with high parking fees, then high resort fees, i could have stayed in a better place if i had known the true cost. and they don't disclose till you show up and can't cancel your reservation. i call that a bait and switch.
Excellent 8.0
Pros: It was above an beyond... we really enjoyed the view an quiet location...was more than we hoped for there are hidden costs tho.. .had to pay to part there....
Cons: Paying to park.. ..was almost a deal breaker...
Okay 5.0
Pros: The neighborhood is horrible.
Cons: The neighborhood.
Okay 5.0
Pros: It was beautiful landscape and bathroom
Cons: Yes its not really that great of view of the ocean unless you get 3rd floor all you see is a marina we actually had to move rooms
Excellent 10.0
Pros: Amazingly clean and well-maintained with a friendly staff. We were in Building 4 with an ocean view, not overlooking the swimming pools (there are six!) and the marina. Building 4 is quiet and peaceful and the balcony with a table and two chairs was comfortable. Food and service were good although I expected the Yellowfin Burger to be a Yellowfin Tuna Burger rather than a hamburger. The hourly free shuttle into central Key West is convenient; apparently it is a good idea to get on the shuttle list for afternoon/evening rides because everyone wants to go downtown for a sunset dinner.
Cons: Towels are not available at the swimming pools after mid-afternoon; take towels from your room. We sat at a table under the umbrellas outside the Yellowfin Bar & Grill in the afternoon and were completely ignored by the servers; somebody passing by could have stopped by to say "You have to order at the bar". The mandatory resort fees are high.
Excellent 9.0
Pros: Clean room with a nice view. Abundance of pools close by makes it easy to find a quiet and relaxing spot.
Cons: Few parking spots available that are conveniently close to rooms. When we came back late from dinner we had to park all the way in the parking lot by the entrance.
Excellent 10.0
Pros:  the Front Desk was very nice and accommodating. Hotel employee made sure our room cleanliness was immaculate. Thank you all the staff for a great experience. We will be back!
Okay 5.0
Pros: Good facilities
Cons: We felt nickelled and dimed. Charged $20/night for parking, almost $40/person/day for resort fee, and $70/night for a small dog!!
Excellent 8.0
Pros: Pools
Cons: I didn't like the fact that I had to pay $22.50 a night for parking and I had to park in a lot that was about a block from my room
Poor 1.0
Cons: While we relax on the bed, the staff directly enter the room without any communication and stop by mini bar to check the functionality and make sure the wine is not open.
Excellent 8.0
Pros: Clean and new rooms
Cons: Restaurant could be air conditioned it was very hot ! And more food choices.
Excellent 9.7
wonderdful and friendly
Excellent 10.0
Pros: The service of this hotel is out of this world. We ordered room service in the early morning hours during a rain storm, the guy showed up, greeted with a smile, set everything up for us to enjoy our breakfast with the highest quality of service.
Cons: We wished there was a hot tub, even though there was 6 pools. Also, wished there was access to swimming at the hotel to like an ocean beach.
Excellent 9.0
Pros: Cleanliness
Cons: We had to pay for parking, and the receptionist was snooty :/
Excellent 10.0
Pros: Amenities, staffing, location, and cleanliness. Pricing was more than perfect for the great service that as provided. Free shuttle to town with drop=off and pick-up times up to late in the evening really helps take in what the island has to offer.
Cons: My room said it had microwave but it didn't and the hotel had no extras.
Okay 5.0
Pros: Location and cleanness
Cons: The Fire Alarm went twice in the middle of the night around 3:00 AM and 6:00 AM was very disappointed.
Excellent 8.0
Cons: I was charged extra for some hotel fee taxes, it was nothing but I don't like to book for something that shows you full price and then you have to pay extra.
Okay 4.0
Cons: Saying have ocean view but only have marina view 15 minuets drive to key West island Fighter jets fly by every minute will make you deaf
Okay 5.0
Pros: It was very clean and modern with nice amenities
Cons: The layout was a bit confusing especially checking in at night with limited signage available to show guests where to go. I also found parking to be limited for guests.
Mediocre 3.0
Pros: It is a new hotel so is very clean.
Cons: You have to pay 20 dollars a night for parking and there are no spots! People do not even have the hotel parking passes and are there! People park in the handicap spots and do not have handicap stickers. Our keys got deactivated by the staff accidentally
Good 7.0
Pros: The rooms was gorgeous, just as pictured.
Cons: The route to get to this hotel is less than appealing (my son was actually scared) Plans changed really fast! We decided to stay at the hotel until day light. Pools out front were closed early.
Poor 1.0
Pros: Nothing
Cons: The so-called ocean view room looked out over a swamp like area. The staff was very rude and inflexible when I called days ahead to change the room from a king to a double.
Good 6.0
Pros: Had great view to the ocean from the room.
Cons: The swimming pool was salt water pool. Did not expect that.
Good 6.0
Pros: The pool, the bedding
Cons: The undisclosed daily activity fee.
Okay 4.0
Pros: Location close to the beach
Cons: I had to pay extra not only for the hotel resort fee, but for the parking as well. And to get a room which is actually on the same block as the beach - I had to pay over ---$ per night. For this money and even cheaperI'd have better hotel .
Good 6.0
Pros: Practically new, spacious
Cons: Location, no can, beer, wine opener, soiled chair, soiled blanket, no hairdrier I clicked to have a room with two queens, the system gave me 1 king. Horrible for a couple and one single person.
Okay 5.0
Pros: The decor was pretty. Quiet property.
Cons: the balconies offer no privacy, if your neighbor comes out onto their balcony you are basically listening to each other and looking right at each other. Parking was awful, room service is offered for alcohol only. For the rate there should be a waterview
Good 6.0
Cons: The room really was not ocean front more like marina view. And the hotel height is really low. I like hotels that are high in height makes a beautiful sunset on the balcony.
Good 7.0
Pros: The front desk staff accommodated me very quickly being that I showed up 6 hours before check in time.
Cons: The restaurant was not that great. There is no indoor portion and the staff was very casual.
Oceans Edge Key West Resort, Hotel & Marina - Key West
Rated no. 5
8.7
Excellent 8.7
Based on 2,615 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
8.4
Location
8.3
Overall
8.6
Overall 8.7 Excellent
Based on 2,333 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.4
Location
8.3
Overall
8.6
Cleanliness
9.6
Comfort
9.6
Facilities
8.8
Location
8.4
Overall
9.5
Cleanliness
6.0
Comfort
6.0
Facilities
5.0
Location
7.0
Overall
6.0
Cleanliness
9.1
Comfort
9.1
Location
8.3
Services
9.0
Staff
8.8
Cleanliness
8.6
Comfort
8.6
Facilities
7.6
Location
7.3
Overall
9.2
Cleanliness
8.6
Comfort
8.7
Facilities
8.2
Location
7.7
Overall
7.8
Cleanliness
9.1
Comfort
9.2
Location
8.3
Services
9.0
Staff
8.8
Cleanliness
9.2
Comfort
9.2
Facilities
9.5
Location
8.4
Overall
9.3
Cleanliness
9.2
Comfort
9.0
Location
8.5
Services
9.1
Staff
9.0
Cleanliness
8.8
Comfort
9.3
Location
8.8
Services
8.7
Staff
9.1

Excellent 10.0
Pros: Reserved a two bedroom w/partial waterfront view, but room also included garden view. Room was very clean, spacious and quiet - even being in front of pool area. Staff was EXCEPTIONAL! Upon check in, we were greeted and serviced by a young lady (not sure of spelling "Yevilyn"), and she was superb!
Excellent 10.0
Pros: The whole area is surrounded by trees that makes you feel like you are in a forest. It was wonderful
Cons: The pools were not heated
Excellent 8.0
Pros: Thought the resort was beautiful. Food was OK at the restaurant. Little pricey.
Cons: My only major complaint. I boooked a King waterfront ground floor room.I wanted to walk out my door and put my toes in the sand. I got a second floor waterfront with a view but I had 23 stairs I had to walk up and down. I complained that wasn’t what I booked. you should get what you pay for not what they think you should have.
Excellent 10.0
Cons: Food was great. Rooms very nice and the 3 pools very private and relaxing.
Excellent 9.0
Pros: beach view of sunset
Cons: every thing was good
Mediocre 3.0
Pros: The staff was very nice even when you complain about the AC not working. They smile & tell you everybody else thinks it works great. The room was very nice except upstairs it was hot all the time. I loved the hammock on the sandy area.Food was excellent!
Cons: The AC did not work properly. It's a motion sensor. Which means it stops working at night & daytime. The hair conditioner they provide is awful. And they make you think you're crazy for wanting an AC that works. Or "everybody else loves the conditioner".
Okay 5.0
Pros: The room was beautiful as was the area outside the room. We had a lovely deck area and sandy area right off the room.
Cons: The resort is lovely but it is not maintained. Towels, drinks, and empty plates were left poolside for hours. The man made beach area outside our room was also not cared for on a daily basis. We asked for things and it took a long time to get them.
Good 7.0
Pros: The room was nice and AC worked well.
Cons: There was no disclosure of a resort fee. There is no self parking, you must valet. Checkin staff was very rude! Babies in the pool with diapers!!! Gross.
Good 7.0
Pros: The landscaping was very nice. Pools were nice. The room was clean and nice.
Cons: There was only valet parking at $24/day. I wasn't aware of this prior to booking. Our room was sort of a 'duplex' type unit. Our unit was downstairs and the other was above us. Anytime the other guest came in, it was VERY loud. Not very close to downtown.
Excellent 10.0
Pros: Everything about this hotel says Key West! If you've never visited the island before, this is exactly what you would envision KW looking like. It's absolutely fabulous.
Good 6.0
Pros: lush garden, porch , close to the water
Cons: room was not completely clean, trash left over, bathroom was not clean
Excellent 10.0
Pros: It was a charming hotel with a very "key west" feel. Huge showers. Loved the hammock and little porch off the back of the room too. Adult pool, which was nice as well.
Good 6.0
Cons: Noisy neighbors, room was not cleaned well, staff that barely spoke English, phone in the room did not work. Super noisy neighbors that hotel management to nothing about. Kids running up and down the stairs in the middle of the night.
Excellent 10.0
Pros: Space since we were in 3 br bills with 6 people and heated pools
Cons: Had a garden view and preferred a water view
Okay 5.0
Pros: This hotel is beautifully done and organized and truly feels like paradise.
Cons: I searched for a room that had beach access. This hotel implies beach access. But is NOWHERE near a beach. It was extremely disappointing. I spent so much money with expectation to be at a beach front room. Extremely misleading.
Poor 1.0
Pros: My experience at this hotel was a nightmare, I will never ever stay or recommend this place. Everything that could go wrong, It DID..
Cons: My experience at this hotel was a nightmare, I will never ever stay or recommend this place. Everything that could go wrong, It DID.
Excellent 8.8
Everyone we came in contact with were super nice, the place is beautiful and well cared for.
Excellent 10.0
Pros: The beds were super comfortable!
Okay 4.0
Pros: Not much, except for Starbucks
Cons: Very noisy at all hours Pool bar only took cash Hotel staff were not friendly (e Celt for guy at pool bar) and didn’t care to help or if you had a concern Was not a relaxing place to stay
Excellent 8.0
Pros: Very clean stylish and comfortable
Cons: Booked a WATERFRONT King room and although the room did face the open water, no lower floor rooms can actually see the water (it's all blocked by the Mangroves)... basically it's a beach area with no water (it's nice but not what was expected).
Excellent 10.0
Pros: Great 4 star hotel
Cons: Little bit pricey and the ocean front rooms have minimal water view.
Excellent 9.0
Pros: The views from our room were spectacular.
Cons: We did not get as much sun as we expected in the pool areas.
Okay 5.0
Pros: Proximity and location. They also had beach access with chairs included. Nice pool area.
Cons: Their margaritas, the price of valet and the price of drinks.
Good 7.0
Pros: Very Clean and amenities that were offered. Staff was very friendly and helpful
Cons: Valet how you have to pay for it if you have a car and they keep your keys.
Okay 5.0
Pros: Conviant and had nice pools.
Cons: The lack of cleanliness in the room after several requests to have staff come back and clean.
Excellent 9.0
Pros: Beautiful lush setting. Room was very clean and spacious.
Cons: Could things would have made the stay even better 1. Traffic noise outside was very loud. Hard to enjoy the beautiful setting with all the road noise. 2. No beach. Several pools, but when I went to use one I was told by staff it was closed. Before 11:0
Okay 4.0
Pros: it's renovated and fresh paint; and close to shopping center
Cons: over charged. Room is too small and check-in time is too late.
Excellent 10.0
Pros: We were given an upgraded room, which was absolutely beautiful with lovely views of the water.
Cons: The location is a bit out of the way, which is what we wanted, but anyone seeking to be in the action should look elsewhere. This is a quiet oasis!
Excellent 10.0
Pros: Hygiene and quality of supplies eg LOccitane, Starbucks Coffee.
Cons: The room rate is pricey.
Mediocre 3.0
Pros: Just the scenery near the water
Cons: Rooms were dated and awkward layout. Lots of steps to climb with luggage.
Poor 1.0
Pros: pool are ok
Cons: i did not like they did not clean bathroom and bathroom had mold on the wall and door the floor in the hallway tile were coming out
Okay 4.0
Pros: The Bed
Cons: Floor had a lot of broke tiles and some loose. Only valet parking which I wasn't aware of The Shuttle runs til 10pm, its Key West in the summer. Midnight should be last shuttle Mandatory 50 dollar a day. Tried to charge me after I paid thru here
Excellent 8.0
Pros: Nice resort with beautiful grounds. Rooms are comfortable and nicely decorated. We stayed in an "ocean view" room which had a very nice "beach area outside of our back door and veranda.
Cons: Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.
Good 7.7
Cons: Resort fees
Excellent 10.0
Pros: We loved the place, It was well kept and clean, had nice pools and outside bar. The staff is great and all you have to do is ask and it gets taken care of.
Excellent 8.8
Pros: PK staffers were very diligent in their quest to make the hotel first class. Thank you for your efforts!
Cons: Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.
Excellent 10.0
Pros: Beautiful resort with amazing gardens surrounding four pools. Reasonable price. Staff was very friendly. Wish I could have stayed longer!
Mediocre 3.7
Pros: The location was nice....
Cons: Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.
Okay 5.7
Pros: Loved the resort and public areas. The bartender was the nicest lady I have ever seen. She made our trip.
Cons: When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.
Excellent 10.0
Pros: Beautiful, large, quiet rooms; free parking
Cons: Beach front but can't swim in the water.
Excellent 9.7
Pros: Everythink
Excellent 10.0
Pros: Townhome style hotel rooms with porches and balconies. 4 pools. Shuttles to the beach. Next to Walgreens.
Cons: Late check in time.
Okay 4.0
Cons: Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.
Excellent 8.5
Pros: great value for money.
Cons: food was a bit pricey and left a bit to be desired.
Excellent 10.0
Pros: Very nice and beautiful
Excellent 9.3
Pros: The room we had was very nice. We had multiple view balconies and it had a townhouse like feel to it complete with a living room and 2 bedrooms/2 baths on different floors. The resort was within walking distance to restaurants and shopping. The 4 pools were located side by side with flora and fauna separating each other and were filled with salt water. Each pool area having fresh water showers to rinse off with. Check out was super easy, you just called the front desk to checkout.
Cons: The only negative comment is the parking. The number of parking spaces within the resort does not accommodate the number of guests. We had to park beside a Walgreens which was near the resort but did not have walkable pathways to the resort. We had to walk through trees and climb a slight hill that had no traction.
Mediocre 2.0
Pros: I will most likely find a different hotel to stay at next time .
Parrot Key Hotel & Villas - Key West
Rated no. 6
8.7
Excellent 8.7
Based on 2,333 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
9.0
Staff
8.6
Overall 8.8 Excellent
Based on 69 reviews
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
9.0
Staff
8.6
Cleanliness
9.0
Comfort
9.1
Location
8.6
Services
9.1
Staff
8.7
Cleanliness
10.0
Comfort
9.4
Location
10.0
Services
9.4
Staff
9.4
Cleanliness
8.7
Comfort
8.5
Location
8.7
Services
8.8
Staff
8.2

Good 7.0
Pros: The unit was very spacious.
Cons: It could use some updating. The closet doors came off their tracks. There was cracked drywall and the cabinet door under the kitchen sink was broken. Also, there was no beach access. I thought we would have a beach to go out to.
Excellent 10.0
Pros: Beautiful condo..lots of room. Full kitchen and great shower and tub.
Cons: Very spacious condo but no beach view
Good 7.0
Pros: The location of the property was good, just down the street from Smathers Beach and a short drive into the popular areas of Key West. The building was clean and the amenities such as the pool, the private beach and courtyard areas were nice! The large private balcony was perfect for morning coffee! Our condo was spacious and comfortable.
Cons: Gaining access into the main building, on our arrival to the property for the first time, was frustrating. Our flight arrived at 4:30pm, when we arrived to check in the management office had already closed. In order to gain access to the building security was contacted via the intercom located on the outside of the building. The “help” and responses we received from security in obtaining initial access to the building and locating the lock boxes, inside the locked building, were short and unwelcoming.
Okay 4.0
Pros: The television set and shower in master bath.
Cons: There was only 1 roll of toilet paper , no trash bags , which we had to buy. Unable to sit on the balcony due to foul smell from the algae. I wish I was informed about the smell. Location not the greatest.
Excellent 10.0
Pros: Huge two bedroom condominium. Clean, well appointed with a covered assigned parking spot. I can’t tell you how nice it was to know that you have a parking spot no matter what time you come or go.
Excellent 8.0
Pros: Clean.
Cons: Beds too hard. Smell from the beach.
Excellent 8.0
Pros: Roomie for all of us. nice kitchen/LR and balcony. Pool was great, balcony view of gardens nice. master bathroom very nice walk in shower. Call to have groceries delivered which was great. Easy to get Uber/Lyfts/Taxi to get around as we didn't rent a car.
Cons: Needs a few items taken care of deeper cleaning & dusty in laundry shelves and nooks. Cabinets in kitchen loose on hinges. Limited lighting in second bedroom (very dark - only one lamp no overhead lighting) folding cot so uncomfortable had to use couch instead. Need more places to hang clothes in master bedroom need to finish install of shelves and rods in cabinet (looks nice) 2nd bathroom was/is probably for kids but sink and toilet are so low. Beach/Pool towels would be nice to add as there are bathroom towels only.
1800 Atlantic Suites - Key West
Rated no. 7
8.8
Excellent 8.8
Based on 69 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
9.0
Services
8.7
Overall 8.7 Excellent
Based on 80 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
9.0
Services
8.7
Cleanliness
8.8
Comfort
8.4
Location
9.0
Services
8.2
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
9.0
Comfort
9.0
Location
8.9
Services
8.5
Staff
9.1
Cleanliness
9.7
Comfort
9.7
Location
9.0
Services
9.4
Staff
9.7
Cleanliness
9.2
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
7.5
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Excellent 8.0
Pros: Good location and pet friendly. Owner was very knowledgeable and gave us great recommendations of places to visit. Upgraded room with no charge due to plumbing issue.
Cons: The property could use an update in decorating. There could have been an easier check in system.
Excellent 10.0
Pros: Everything was great for our stay. We look forward to staying again.
Excellent 8.0
Pros: Very private and pretty setting. Room was comfortable and rain head shower was great. Chessie the cat was a sweetheart! Manager was very helpful.
Cons: Pool was pretty small but we had it to ourselves the entire time so it was fine.
Excellent 9.0
Pros: Great location, close to beach within a 5 min drive or 10-15 walk. Beautiful jungle foliage and plenty of fruits! Quiet residential/BnB area not like the hotel scene. Free parking which many places do not offer.
Cons: I booked through booking.com instead of directly and two things were not translated such as a dog fee and 10% COVID cleaning fee. Booking.com states in both the Amenities and House Rules sections: "Pets are allowed on request. No extra charges," so i wasn't expecting a $30 per night charge. Not a big deal, just caught me by surprise that's all.
Excellent 10.0
Pros: Mark was excellent. The hospitality he gave us was exceptional. Anytime we needed anything he was there to help us. The hotel was fabulous. We loved the room the decor was beautiful
Excellent 8.8
Pros: Location, staff availability
Cons: Some services (bicycles) available with extra charge only
Excellent 10.0
Pros: everything.
Suite Dreams Inn by the Beach - Key West
Rated no. 8
8.7
Excellent 8.7
Based on 80 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.3
Overall
8.9
Overall 8.3 Excellent
Based on 1,430 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.3
Overall
8.9
Cleanliness
8.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
8.0
Cleanliness
9.4
Location
9.2
Overall
9.4
Staff
9.8
Value for money
9.2
Cleanliness
8.4
Comfort
8.4
Location
8.3
Services
8.4
Staff
8.2
Cleanliness
9.2
Facilities
10.0
Location
8.5
Overall
9.2
Room quality
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.2
Overall
8.5
Services
8.7
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
8.3
Overall
9.0
Cleanliness
8.8
Comfort
8.6
Location
8.3
Services
8.5
Staff
8.4
Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.6
Staff
8.7

Okay 4.0
Pros: The pool and the landscaping around it are pretty. They're definitely the high point of this property. The rooms are sizable and they have some nice amenities like a mini fridge, a microwave, a safe, and large flat-screen TV. The vibe is funky, with a lively bar scene near the pool, games like corn hole and foosball, and a cute food truck for ordering bar apps, though the food it served was mediocre. The bar and desk staff were nice and helpful.
Cons: Anyone booking should be aware that the majority of the rooms in this property face the parking lot, the highway, or a dark outdoor walkway. Housekeeping was basically nonexistent. They only showed up one of four days of our stay despite our hanging the "please make up this room" sign on our doorknob, and then, weirdly, they made one bed but left the other unmade. This meant we had to repeatedly ask for fresh towels and rolls of toilet paper. The toilet/shower room was tiny (the sink area was separate in our room) with no fan to get rid of the steam. There were ice buckets in the room, but no ice machine to be found. We were told we could ask for ice at the bar, but the bar wasn't always attended. The hot tub was lukewarm and there were rarely any towels at the pool concierge. The Wifi was VERY slow. (You can "pay for an upgrade," but really? In 2021?) Though Havana Cabana is far from the only hotel with this drawback, guests should know ahead of time that the location is inconvenient for anyone without a car. You'll have to wait for the hotel's hourly shuttle or book an Uber any time you want to go to Old Town. (The same is true of all the hotels lining N. Roosevelt Blvd.) Key West lodgings are expensive. There's no getting around that. But this property is not worth the price, when you consider the "room tax sales, room tax occupancy, resort fee, resort fee sales tax, and resort fee occupancy tax." These added up to more than $100 of hidden charges per night for us. We would have encountered similar add-on fees at other hotels, but be aware when you book that the rate you're paying won't be the final rate you see on your bill.
Excellent 8.0
Pros: The hotel is really cute with all the drawings and decorations. We especially liked the pool area and the jacuzzi. It provides shuttle to downtown. The staff was great: welcoming and helpful!
Cons: The room was small for 3 people and quite old. The bathtub looked old and rusty. The toilet flash barely worked.
Excellent 9.0
Cons: Absolutely beautiful. Close proximity to shopping area.
Good 7.0
Pros: Loved the main lobby! Loved the pool and patio area! Loved the food truck food and bar drinks!
Cons: The room was much too small for 4 guests. The lighting is poor. The only mirrors are inside the bathroom which makes it almost impossible for 4 people to shower and get ready at the same time. The ventilation is terrible- wet clothing stayed wet, and the bathroom steam took over an hour to clear. We had to request additional towels every day, and even then, we never received an additional floor towel for the bathroom, so we used dirty towels or hand towels. The floors were very dirty- we’d shower, and then have dirty feet instantly.
Excellent 9.0
Pros: Room was cozy and clean, comfortable bed, pool was great and included inflammables. Nice basic breakfast free of charge. Staff was great - especially Iliana Rivero, who helped us out when needed.
Cons: Duval street is a few minutes drive away, but the hotel provides free shuffle service and free parking for those with a car like us.
Excellent 10.0
Pros: The
Good 7.0
Pros: Hotel has a very cool vibe...pool area is awesome.
Cons: Check in had a mix-up (they didn't have our name attached to the room correctly which caused some issues). Main issue was bright lights outside of room that made it very hard to sleep! Please remove those lights for your guests!!
Excellent 10.0
Perfect for family and very nice.
Excellent 10.0
Very nice and clean. Nice pool, room, bar and very good food. Highly recommend.
Excellent 8.8
Great location if you aren't staying IN downtown Key West. Convenient to EVERYTHING. Fantastic pool area. Super happy with our stay.
Mediocre 2.0
The worst hotel in Key West. There are others hotel much better than this.
Excellent 10.0
Lovely hotel! Really enjoyed our short stay.
Excellent 9.2
Great place and friendly staff. It was pricey but reasonable.
Excellent 9.0
Pros: The pool area was nice, clean and relaxing.
Cons: Definitely an older hotel but it kept the Cuban nostalgic theme about it so it worked.
Excellent 9.2
Stayed here in Aug of 2021… the breakfast is on the lighter side- coffee is amazing! Best part was the food! The lunch options are amazing! Best around that area and we ate out every night! The conch fritters and mahi quesadilla is too DIE FOR! We had the pleasure of dealing with Wayne- he was so amazing with my boys- attentive with them and super courteous! Really made our experience so much more comfortable and really went the extra mile! The front desk was also very accommodating and really friendly- id have to say the service is suburb!
Excellent 10.0
We loved our stay at Havana Cabana. They have a lot to offer and we hope to visit again!
Excellent 10.0
We stayed for 3 days and had a great time. The shuttle on convenient, the pricing is awesome, and the pool, bar and food was awesome. There was some live music one day. And a fun mermaid festival lady with tails for you to use in the pool.
Okay 4.0
Found several cockroaches in our room! There were even in the coffee maker too.
Good 6.4
Havana cabana was a decent hotel for the money. Very nice pool area. Our only thought would be the shuttle give you more options than just 1 drop/pick up.
Excellent 10.0
Pros: Pool, bedding, decor, shuttle to town.
Cons: Shower heads may need replacing.
Excellent 10.0
Love everything about this hotel.
Excellent 10.0
Pros: Very cozy and cute! It was minutes away from old town key west and next to several stores which was very convenient. Staff was great! The ac in one of the rooms we had stopped working and maintenance had it fixed in 10 minutes. The pool is amazing!
Cons: No elevators only stairs which could be a slight inconvenience when trying to carry heavy luggage up to your room. However the hotel is only two stories and it was not a problem for us but it could be for others.
Excellent 8.8
Great place ! Percy location !
Excellent 8.0
Pros: Bar area very nice and great staff there, very friendly.
Excellent 10.0
Pros: The Vibe! Excellent! Clean! Hotel employee at the front desk was AWESOME! the bartender great! The cabana boys were just fantastic, those kids really work hard! They made our trip worth choosing the Havana Cabana! Will definitely be back!
Cons: One downfall is the main road that our oceanfront room also looked at. People need to slow down, the calming view of water was dampened by the speedway that it sat on. Next time will choose pool view. Airport shuttle should be more based on flight times.
Excellent 10.0
Pros: The pool!
Cons: The hotel room has a very musty smell which was off putting. Also, when we booked we were told there would be sunglasses and tea which there was not.
Excellent 10.0
Pros: Very cute hotel, great staff and amenities. Pool was great, food was yummy. Great deal!
Excellent 10.0
Pros: Hotel was very nice and the staff was very helpful and courteous
Cons: There were a few loose bricks that concerned me , when they cleaned she never left enough towels or toilet paper but all we had to was text for them
Okay 4.0
Pros: Staff were great! Super friendly and helpful. The hotel was dirty with damaged in the rooms. Beds were not comfortable, the pool area was not maintained well. The waterside hotel description was across a busy highway. Skip this hotel
Excellent 8.0
Pros: Awesome pool!
Good 7.0
Pros: Pool area nice well maintained. Staff friendly and accommodating.
Cons: No hot water in the shower. No security to eliminate excessive noise throughout the night.
Good 7.0
Pros: tropical atmosphere, could be all inclusive, walking distance store you might need. shuttle was great!
Cons: reserve pool view patio, got there, pool view all that was left. new room closer to parking. our room had high humidity in it, rest of groups rooms were fine
Okay 4.0
Pros: Pool Area is well maintained and beautiful. This the number 1 reason that I saw for this Hotel’s high rating. Food truck offerings were good but pricey for the quality. State of Room and Housekeeping Staff were disappointing.
Cons: Hall and Parking lot lights not working 1/2 of stay Room Issues-Rotted out bottoms of doors, poorly patched hole in tub, towel bar not attached to wall, sink stopper not operational Housekeeping - Had to ask for supplies like towels &TP each day & wait
Good 7.2
The Havana Cabana is OK. Pool area is great. It’s cute. But the rooms need repairs/upgrades. The musty smell was overwhelming. Faucets leaked. You could see all the wear and tear. It’s not bad for a slightly lower cost place in Key West. But I don’t know if I’d return.
Good 6.8
We arrived in January 1st and it was less than relaxing. They had dance music blasting and our room sounded like a dance club despite the door and windows being closed. We booked a king size bed but we’re given a standard room and basically told you get what you get. Our room keys never worked for the three days we were there and despite being promised a visit from maintenance for that and a leaky toilet, neither ever happened. The bar/pool are were beautiful and if I was just traveling with family, I would probably book here again. It was an ok place, just certainly not what the reviews would have led me to believe and certainly not anniversary weekend worthy.
Good 6.0
Pros: Location was great. Most of the staff were great. Pool was definitely the best feature at this hotel.
Cons: After checking in to our original room, which had a nice view of the parking lot and a wall AND a broken lock on the door, I called front desk to switch room and was informed that it would cost us a $25/night “upgrade”. My wife did not feel co
Good 7.0
Pros: The ambiance,
Cons: No elevator or other arrangement to move your suitcases upstairs. Also over priced
Excellent 8.0
Pros: The shuttle is very convenient.
Cons: The staff was bribing everyone with free drinks to write trip advisor reviews. Had random gratuity charge added to my bill which I requested to be removed.
Okay 5.0
Cons: Poor customer service
Good 6.0
Pros: The pool and bar area were exceptional
Cons: They charge a $35 PER DAY resort fee which is completely rediculas
Okay 5.0
Pros: The pool area was lovely Food truck/ restaurant had great food Pool bar was also great
Cons: Check in staff was poor, room not clean, room door didnt function properly after 3 attempts to fix it, was charged for breakfast even though we used vouchers included in our pkg, took 1/2 hr to get that fixed
Excellent 10.0
Pros: Excellent and magical place! You can breathe the air of the Havana of the 50’s. Good food service and drinks!
Excellent 9.7
Pros: Pool was great (look out for the resident iguana's), hotel was very clean, and a nice bar and "food truck" for dining.
Cons: If I had to complain, the doors didn't seal well
Good 7.0
Pros: Pool area
Cons: Gym outdated for such a nice hotel
Poor 1.0
Cons: The hotel that we arrive to look nothing like the pictures that were presented when booking. The hotel and room smelled moldy. We found mold on the floor of the bathroom and shower, stains on the bedding, and an extremely disgusting chair.
Good 7.0
Pros: Beach, better then expected.
Cons: No elevators.
Excellent 10.0
Loved the pool area! we also enjoyed the shuttle downtown but it could be a hassle since it doesn't carry very many people and doesn't stay out very late. that alone can make nightlife incredibly difficult.
Excellent 9.7
The accommodation where nice and the pool was amazing.
Mediocre 2.0
Pros: Pool
Cons: Rude employees, broken toilet and refrigerator, no elevator for my handicapped mother so we had to carry her upstairs every day.
Havana Cabana at Key West - Key West
Rated no. 9
8.3
Excellent 8.3
Based on 1,430 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
10.0
Overall 8.8 Excellent
Based on 22 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
10.0

Excellent 8.0
Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean, but dated condo. Advertisement showed a washer and dryer, there was none. Not enough glasses and mugs to drink from. Son slept on the pull out couch, the mattress on it was very very thin and uncomfortable....the pool, tennis courts were wonderful. Everything thing else was good. It was a great trip with my family.
Excellent 10.0
Would go back any chance we got
Excellent 8.0
Nice place. The furniture could use some updating. Host was easy to work with when the internet was out.
Excellent 10.0
A
Excellent 10.0
We spent the extended weekend at the property with another couple and it was perfect. The 2 beds and 2 baths allowed for privacy, while the central area/kitchen/balcony allowed for great conversations. It was very clean, and convenient to have the fridge and kitchen amenities. It is not close to many of the touristy attractions, but with a rental car, it all worked out. I'd stay again.
Excellent 8.0
Ok. Units varied. Family staying in unit down hall had newer furniture and washer dryer. Unit needs instructions for TV. WiFi signal week. But close to pool and easy to get to. Plenty of parking
Excellent 8.0
The property was nicer than I expected and the condo was clean. We are a family of 4 adults (aged 18 through 78) and it was the perfect size for us but would be cramped for 6 in my opinion. Honestly, it was a great home base for us. Roomy enough. Comfy beds. Wi-fi was good. Super easy check-in and check-out with their app. Parking was ample. The location was great. You will need to drive to pretty much any attraction in Key West but it is an easy--and short--drive anywhere you want to be. The airport is right around the corner and did not disturb us in the least. The pool area appeared nice but we did not use it as we were always headed off paddleboarding, kayaking, or jet skiing. We did have a couple of annoyances with this unit. We felt the kitchen was poorly appointed. I know that lots of people don't want to cook on vacation but we are weird and like to make all our breakfasts and lunches as well as occasional simple dinners. That's why we stay at a rental rather than a hotel. There were no sharp knives--I mean NO sharp knives--which was a hindrance to even simple kitchen tasks. There were 2 salt shakers but no pepper. No plastic wrap for any leftovers. No sheet pans for the oven. The unit does not have its own grill but I think there may be a community charcoal grill. Our other "complaint" was that we could not find the thermostat to turn the air conditioner off. We were FREEZING at night! Used the app to reach out to maintenance and never heard back so we did our best to close the vents so problem essentially solved. I'm sure we could have called the office during work hours but we were busy having fun and we felt we had created a solution that satisfied us. All things considered, we will definitely return to Key West and all four of us agreed we would definitely consider staying here at this unit again.
Excellent 10.0
Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The place is lovely. Great location, beautiful unit, nice swimming pool, great rental company ensures you have everything you need and very accommodating. You can't go wrong.
Excellent 10.0
It was very easy and accurate on all points...no questions at all
Excellent 10.0
Condo was as presented in the listing, location was good with a short drive to the beach, pool was great, WiFi could have been faster. Great communication with owners
Good 6.0
There was some confusion on check in as the information provided in the contract and online was not accurate to pick up keys in addition to the actual address of the condo. This was cleared up by property management after we contacted them when attempting to located property. Description indicated a grill though did not specific that it was charcoal in a community area without adequate lighting and supplies are not provided (would recommend providing these details so can plan ahead accordingly) Screen door was off the track making it difficult to come in and out to deck. gym was closed during hours listed as being open (contacted management via email, no response) . Condo was clean and In a good location with great pool and hot tub.
Excellent 8.3
Pros: Very convenient to have 2 bedroom 2 bath suite for 2 families for the price of $277 per night. The pool is opened till 10pm which is perfect.
Cons: It might be a little loud since the airport 5 min away. There is no place to have breakfast at the hotel.
Sunrise Suites Resort - Key West
Rated no. 10
8.8
Excellent 8.8
Based on 22 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.0
Overall
8.0
Overall 8.1 Excellent
Based on 818 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.2
Comfort
8.2
Location
7.7
Services
7.7
Staff
7.6
Cleanliness
8.3
Comfort
7.6
Facilities
7.3
Location
7.6
Overall
8.6
Cleanliness
8.9
Comfort
8.7
Facilities
8.4
Location
8.0
Overall
8.2
Cleanliness
8.7
Comfort
8.7
Location
8.1
Services
8.4
Staff
8.4
Cleanliness
8.9
Comfort
8.8
Facilities
6.0
Location
8.0
Overall
5.3
Cleanliness
9.1
Comfort
9.2
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.2
Services
9.0
Staff
9.0

Okay 5.0
Pros: Nice suite,
Cons: when I made the reservation for our Honeymoon, I asked for a room with a view of the pool, instead we had to look at the back of the dirty pool bar/ cafe. and the blower noise from the whole hotel ac system right outside our balcony. I didnt like having to shell out over $500 a day for this dissapointment. the desk clerk was nasty and rude to us when we objected, take it or leave it. its all we have. it turns out even if you have reservations, its first come, first served.
Excellent 8.0
Pros: We loved the room size and the layout. The gulf view was amazing!!
Cons: The one thing that was absolutely awful was their pillows. When you lay on them, they go completely flat on where your head is at, so it is a cloud around the rest of your head and it’s very annoying and uncomfortable. We literally had 10 pillows on our bed and it honestly didn’t help much.
Excellent 10.0
Pros: The room was amazing...
Excellent 9.0
Pros: Gorgeous suite, great views of the gulf
Cons: Customer service
Excellent 10.0
Pros: Great room. Quite at night. Staff pleasant.
Cons: Breakfast not so good and only went once.
Excellent 10.0
Pros: Everything was amazing!! Every single thing. If I needed anything they where there in a couple minutes.
Cons: NOTHING
Excellent 8.0
Pros: Terrace was beautiful. Large living space.jacuzzi tub was definitely a hit. Tavern N' Town breakfast buffet was delicious. We would come back especially we are Marriott Bonvoy members.
Cons: Broken elevator, broken tiles in the bathroom.
Good 6.0
Pros: We enjoyed having a balcony and the shuttle to downtown area. Front desk staff was friendly.
Cons: Very disappointed in the cleaning policies. I choose to stay in hotels over VRBO rentals for the daily room cleaning. I should not have to beg for clean towels every day. Shuttle bus would be better if it ran everyone 30 min.
Poor 1.0
Pros: I¿ll b Stay at the Hilton next time!!!
Cons: The staff was horrible
Excellent 8.0
Pros: The restaurant staff were very friendly and the hotel offers many amenities to help enjoy your time in Key West.
Cons: The resort fee. I know this has become a popular way for hotels to make more money without showing it in the price. They include many experiences as justification, but they are very specific and I did not use any of them. Take a stand for transparency!
Excellent 10.0
Pros: Clean comfortable room
Cons: You can't really walk anywhere due to heavy street traffic.
Excellent 9.0
Pros: The pool area was nice.
Cons: Have no complaints
Excellent 10.0
Pros: Clean rooms, friendly staff. Large pool with access to the beach area.
Excellent 10.0
Pros: Parking the dock location
Cons: We rode the sight seeing train bus
Okay 4.0
Pros: Location
Cons: I didn¿t like the fact that I had to pay an additional $25 to park at a hotel I¿m staying at on top of a $42 resort fee. It¿s ridiculous
Mediocre 2.0
Pros: Tesla Chargers. Location is near the main road but far from the south.
Cons: The room lock had to be reprogrammed and I was fortunate to have the phone to front desk. The map was confusing because of the parking is under and Rooms on top. Got lost walking around after found parking then in the morning we didnt know where the car.
Excellent 10.0
Pros: Friendly staff
Cons: Room was a little damp. I’d prefer to stay closer to duval next time.
Excellent 10.0
Pros: The front desk is very attentive and accommodating. The kitchen in our condo was luxurious.
Cons: Everything was perfect.
Excellent 8.0
Pros: Cleanliness and location
Cons: The staff could care less about their job. Customer service was mediocre at best. Expect a 10 to 15 min wait time to access the gym as well.
Poor 1.0
Pros: Stuck on street side when hotel was empty Paid resort fee and everything was closed
Cons: Room on busy street
Excellent 8.0
Pros: Location and look and feel of the resort. Room was clean and staff was welcoming and hospitable.
Cons: Shower water wasn't hot. Sink was hot, however. Call for maintenance resulted in an engineer was to be sent to check. We left for dinner and returned without a message and still no hot water in the shower.
Good 6.0
Pros: Typical marriott, nice property but our room had zero view - tiny little windows.
Cons: This hotel is located in the newer part of town with no restaurants shops anything nearby. Also the $42 daily resort fee is absolutely ridiculous.
Good 7.0
Pros: Older decor
Cons: Beds are not comfortable
Mediocre 3.0
Pros: Shuttles.
Cons: Staff at front desk were terrible. And I say that in a thoughtful way. They were bad on multiple occasions. We were going to extend our stay but decided to find another hotel because of the poor experience where we felt completely unvalued as guests.
Mediocre 2.0
Pros: Beach near hotel
Cons: Staff was not helpful and the room for the price paid was way too small!!!
Poor 1.0
Pros: Great water pressure
Cons: Location terrible, staff pretentious, no beach advertised beach, 2 shuttle stops advertised 7. No options for non alcoholic drinks welcome drinks. Food menu limited just terrible
Mediocre 3.0
Pros: Pool was nice
Cons: Paid $25/night for parking, but couldn't find parking 2 nights. Room had broken shower head and rack. Not impressed
Poor 1.0
Cons: The 2 ladies at the front desk at check out acted like I was stupid when I questioned the extra 288 dollars on my bill that I didn’t realize would be there for parking and a resort fee
Okay 5.0
Pros: Boom is clean. Bed is comfortable.
Cons: There are extra resort fees around $50 not included in the price. There is no free breakfast. Parking is extra $25 per night.
Okay 5.0
Pros: The location.
Cons: Room floor was dirty upon arrival.You felt the dirt under your shoes when walking in the room.Never walked barefooted due to this. Staff was not very friendly or informative from the moment we checked in. Shuttle service rude and location drop off unsafe.
Okay 4.0
Pros: It was very clean.
Cons: Post said it could have a max of 6 in the room, but it’s too tiny for that. My “neighbors” smoked weed all night so the whole hall stunk, and that was before they had a party in the hall at 3am. Front desk couldn’t have cared les
Poor 1.0
Pros: Awkward layout. Rooms are difficult to find. Layout of hotel makes guests constantly travel through parking garage. All regular rooms face interior corridors with no natural lighting.
Cons: Location of rooms and parking garage expanding the entire property. Cost of parking is outrageous given the amount of parking on the property.
Okay 5.0
Pros: The room was beautiful.
Cons: Elevator was broken the entire time. Housekeeping was very late and sometimes didn’t leave the essentials. Some front desk staff not provide necessary and vital information and some were rude.
Mediocre 3.0
Pros: Nice area, well maintained
Cons: The fire alarm went off every morning between 5a and 6a. Apparently the fire alarm goes off when it rains? Also the elevator did not work. The breakfast, not included, was over priced and a basic continental breakfast.
Mediocre 3.0
Pros: The bellman and Pool Server were very nice.
Cons: The front desk agent was one step short of rude. Very snobby. Room floors were dirty, ants. First room was handicapped( we did not request) both rooms had ants. TV selection was minimal
Mediocre 2.0
Pros: Breakfast buffet.
Cons: No sign pointing to elevator. Ceiling fan made a scrapping sound, unusable. Television was almost impossible to use. Floor needed mopping. Toilet made a squeeling noise when long flush. I ordered NY strip steak in the restaurant, Full of grissle
Poor 1.0
Pros: You advertise this hotel with 2 beds when it’s not even an option
Cons: This is false information
Okay 4.0
Pros: Decor, pool and happy hour.
Cons: Loud noisy neighbors slamming doors till midnight and beyond. Room design lends itself towards door slamming because of drafts when balcony door open
Okay 5.0
Pros: Nice amenities
Cons: Roach in my bathroom
Okay 4.0
Pros: Good location, clean room. Guest assist was fast.
Cons: Front desk was rude and condescending. Had to pay an undisclosed $25 parking fee and had to park 3 buildings away - security's suggestion was to park in a handicap spot outside of our room's building. Room was big but not practical.
Poor 1.0
Cons: Hotel charged us additional $300 because of my 2 kids. Reservation Staff were rude.
Good 7.0
Pros: Clean, pool, hot tub, comfortable beds
Cons: Staff had our check-in date on the wrong day. Staff overbooked us on our snorkeling trip and we would missed it if two other people didn't show up on time. Staff gave me another guest's checkout paperwork when we left.
Okay 5.0
Pros: Niice hotel
Cons: No one ever came to clean it. Staff did I not seem to care
Poor 1.0
Pros: Rude staff.. would never come back!
Cons: Never again.. customer service horrible!
Good 7.0
Pros: It was clean and enjoyed the 24/7 pool
Cons: It's called a beachside hotel but not located on an actual beach. You cannot swim in the water near the hotel. The rooms are tiny and the doors to the A/B rooms slam so hard that it wakes you up every time it closes.
Good 6.0
Cons: You have to pay for parking, the beach is nothing to rave about and mostly weeds and grass. The rooms are super tiny. To me the hotel seems appropriate as a 3 star hotel. Good thing is close to downtown and shopping.
Good 6.0
Pros: Location, shuttle, pool and hot tub. First and LAST time at this location..
Cons: YES $24.99 a night just to park YOUR own vehicle,(ridiculous)I would like this amount refunded. The elevators did not have any air conditioner or fresh air., it was like stepping into a sauna. the room was about the size of of our walkin closet at home.
Poor 1.0
Pros: Location was good
Cons: The staff were terrible. I booked a room for two guest and other were not able to accommodate. I asked for a room with 2 beds and in their words all our rooms come with king size bed. Seriously?!
Good 6.0
Pros: The bed was comfortable, the "free" shuttle was nice to town. The waitress by the pool was very sweet.
Cons: The pool has green mold growing all around the inside. There was only 1 bed and no effort was made by the staff to accommodate our son. The DJ by the pool did not make it very relaxing.
Good 7.0
Pros: beautiful accommodations.. lovely buildings and decor, clean.. the infinity pool overlooking the Gulf was spectacular. hot tub was perfect addition. lovely cabanas.
Cons: shuttle driver was unfriendly; offered up no greeting, no information as to what sites or events may be of interest. I've been treated better on a city bus. (checkout) could not give me her attention for her yearning to attend another conversation
Okay 5.7
Pros: Location was good
Cons: They are doing construction and cutting tile 9 to 5 during the week next to the pool. Should have let us know in Advance. Could not use pool or beach all day due to noise
Good 7.0
Pros: Nice pool and small beach area Free shuttle
Cons: Rooms were a little dated
Okay 4.0
Pros: The rooms were clean and maintained like the property advertised. Has a low key beach which was nice
Cons: 1) layout is confusing, and the people are not helpful 2) charged us $25 parking at the end of the trip which was at checkin time made to sound like a complimentary deal. 3) on my card they charged $50 instead of $25 4) away from all the action.
Good 7.0
Pros: Thé cleanliness, room space
Cons: No bedding for sofa bed, not comfortable, no breakfast incluses as per réservation, no deal beach behind
Poor 1.0
Pros: The Location
Cons: ROACHES in first room/building moved us to other gave bottle of wine & fruit plate and $50 Food Credit, no parking in my buildings Garage, 4 out of 6 nts had to park few buildings over, $25 +tax day to park! WORSE OF ALL ROACHES IN LUGGAGE. THANKS!!!!
Mediocre 2.0
Pros: The location
Cons: D class property smells, impersonal, old and dirty linens, carpet need to be replaced.
Excellent 10.0
Pros: I didn’t need to leave the hotel. Pool, hot tub, excellent restaurant. Prices were very reasonable for the area. Very nice rooms.
Cons: Employees of the restaurant appeared to be uniformily grumpy. Everyone else was really nice. Not really a beach. Waterfront yes but the beach was maybe 20’ wide.
Mediocre 3.0
Pros: Great location, pool, pier to watch sunsets.
Cons: Management allows locals in pool on Sundays.They bring their own food, loud music, and coolers with drinks. It's completely crowded with no space, waitstaff, or towels left for paying guests. They leave the place trashed!! Hotel doesn't monitor outsid
Mediocre 3.0
Pros: it had a bed...
Cons: Way over priced and the service at the pool.bar was terrible. Paid almost --- bucks for 2 nights with no view of anything and I mean anything! The place seemed to cater to the workers and their families and friends. Plus 20 bucks a night to park your
Excellent 10.0
Pros: Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Good 6.0
Cons: 4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Excellent 9.4
Pros: Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair.
Cons: We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
Excellent 10.0
Pros: Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels,
Cons: Parking was in a ground level garage; our room was on the 4th floor.
Good 6.8
Pros: The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient.
Cons: Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Good 6.2
Pros: The staff were very accommodating and helpful
Cons: Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Mediocre 2.0
Pros: comfy bed
Cons: no windows really ugly far from town too expensive far better options
Excellent 9.7
Pros: Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed.
Cons: A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Excellent 8.0
Pros: Room Clensines Service Happy hour Pool Hot tub
Cons: $20 parking per night
Good 6.3
Pros: Liked the room
Cons: Did not like the staff. Not friendly at all. Very rude.
Excellent 10.0
Pros: The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
Excellent 9.3
Pros: Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself.
Cons: Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Excellent 10.0
Pros: The staff was great and everything was perfect. I truly enjoyed my stay.
Excellent 10.0
Pros: The rooms were beautiful, thought it was a bit pricey for not an oceanview. Loved getting champagne upon check in and the free shuttle into town.
Mediocre 2.6
Pros: nothing.
Cons: expensive poor facilities far from town poor service would never go back.
Good 7.0
Pros: Location, pool and beachfront.
Cons: The room wasy way overpriced considering there was no view and that it was not a suite.
Okay 4.6
Cons: I don't see how this is one of the most luxurious hotels in Key West. I felt completely nickled and dimed on top of the extremely high rate for the hotel. They even try to add on a donation to an undisclosed non-profit -- granted it's a minimal donation but a customer shouldn't have to opt out of giving a donation. The parking fee, considering you're so far from Duval Street, is ridiculous and is over $21 after tax. The set-up of the rooms is far from comfortable -- a common entrance for 2 different rooms, which exacerbates the noise made by your neighbor. Furthermore, so much construction was going on around the hotel that we literally had to call the hotel to find out how to enter -- they then informed us that we had to enter through Hyatt's parking lot. I honestly couldn't wait to check out, but even that caused problems as they made me wait in line for 25 min since they only had one person working the desk. Steer clear of this hotel.
Key West Marriott Beachside Hotel - Key West
Rated no. 11
8.1
Excellent 8.1
Based on 818 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
8.6
Location
7.9
Overall
8.4
Overall 8.0 Excellent
Based on 1,888 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
8.6
Location
7.9
Overall
8.4
Cleanliness
9.0
Comfort
8.6
Facilities
8.6
Location
8.0
Overall
8.2
Cleanliness
8.5
Comfort
8.5
Facilities
8.5
Location
7.5
Overall
8.5
Cleanliness
8.3
Comfort
8.3
Location
8.0
Services
8.1
Staff
8.3
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Facilities
8.6
Location
8.9
Overall
8.9
Cleanliness
8.6
Comfort
8.5
Location
7.9
Overall
4.0
Services
8.3
Cleanliness
8.5
Comfort
8.4
Facilities
8.5
Location
7.9
Overall
8.2
Cleanliness
8.5
Comfort
8.1
Location
7.5
Services
7.8
Staff
8.2
Cleanliness
8.4
Comfort
7.9
Location
7.7
Services
8.2
Staff
8.2

Excellent 10.0
Cons: Everything, it was one of our best experiences for my girlfriend and me
Excellent 9.0
Pros: Breakfast wasn’t bad. But it was clean, comfortable, and priced reasonably.
Cons: Location was hard to get out of or turn left into.
Excellent 8.0
Pros: overall it appeared clean, but the carpet need to be cleaned or replaced
Cons: the tables on the patio at the trolley bus stop was not cleaned for my tow days stay
Excellent 8.0
Pros: the staff was nice and helpful
Cons: the price was higher then i have tailed with taxes i paid 159$
Excellent 8.0
Pros: I like how attentive the staff was to comfort and details! Also appreciated the availability of the rollaway beds.
Cons: There is not a hot tub which would have been very nice! Also the waffle portion of the breakfast area was never out.
Excellent 10.0
Pros: The ladies at the check-in desk (Mrs. Annette and the other young lady) was very nice and professional. The hotel is unique and very clean. The local chickens were a cute part of the stay. I will visit again.
Cons: I could not find 1 thing negative to say. Everything was great. We enjoyed ourselves.
Excellent 8.0
Pros: Clean rooms
Cons: Yes check in process needs to be better. Had four people in front of me and took 1.5 hrs just to check in.
Excellent 9.0
Pros: Very nice and friendly staff. Clean room.
Cons: Breakfast could be improved.
Poor 1.0
Pros: I was not satisfied with the hotel and the chickens that was all over especially at my room door constantly.
Excellent 8.0
Pros: Location and pool complete with Tiki bar were nice. The other guests were fun-loving and pleasant, included young people enjoying a bachelorette party and family groups with grandparents. Shuttle was provided frequently to the waterfront in Key West.
Cons: The room was small, carpet was frayed and shabby, and we were visited by a cockroach in the bathroom late at night.
Good 7.0
Pros: Great staff and breakfast
Cons: Shower unit bench shelf was falling off the wall, could not use.
Mediocre 3.0
Cons: Staff was rude
Excellent 9.0
Pros: Excellent staff and concierge
Excellent 9.0
Pros: Beautiful pool area, modern room and bathroom, great location, free drinks everyday, quiet hotel, friendly staff, and well kept grounds.
Cons: Sheets had brown stains on them, carpet had stains, and the grout in the shower was gross.
Excellent 10.0
Pros: Hotel employee was very accommodating and went above and beyond. The full continental breakfast daily was excellent and had many choices. The atmosphere was peaceful and very clean. They gave us about 8 vouchers for free drinks. Will stay again
Good 7.0
Pros: Pool
Cons: Location far from everything
Excellent 10.0
Pros: Staff was great room clean beds comfortable
Cons: Location was a little far from town
Excellent 10.0
Pros: The staff members helpfulness,the cleanliness of the hotel was impressive. Also,the breakfast buffet had a great selection.The beds were very comfortable.
Cons: I saw sofa sleepers advertised for all rooms and unfortunately our room didn't have one.The room was too small to even accommodate any additional sleepers.The overall arrangement still worked out well.
Okay 5.0
Pros: Location
Excellent 10.0
Cons: Great location very quite place and has a poolside bar
Good 7.2
Unless your tastes run plutocratic, this place has every thing you need and would expect. Clean comfortable rooms, updated lobby and a great pool with a bar. Free shuttle to the “old town” makes it easy. We’ll stocked Gym and an on-site laundry. My only complaint is the price: $300+ a night is way too much for what you get. But at my purchase, it was the most affordable in Key West.
Excellent 10.0
Pros: The staff
Cons: Noise level of adjacent roads
Okay 5.0
Pros: The shuttle, the roosters and chickens, the iguanas, and the parking lot.
Cons: The front desk staff, the breakfast
Okay 5.0
Pros: Fairly quiet, not a lot of kids around, cleans enough
Cons: Old buildings, difficult to see the driveway from roadway, overpriced and added resort fee.
Okay 4.0
If you looking for full service, room being made every day!!!! The top of the line, this is not the hotel for you!! Its a laid back hotel with the bare minimum!!!! Nothing is updated
Poor 1.0
Pros: Was unable to check in Receptionist was very rude disrespectful unprofessional does not need a job will run all the guests the wayAnd she didn¿t even care
Good 7.0
Pros: Pool and bar area.
Cons: Roosters crowing outside before daylight for hours until mid morning. A lot of traffic noise when sitting at pool.
Poor 1.0
Pros: Terrible customer service
Good 7.0
Pros: Shuttle to Mallory square, large clean room and bathroom
Cons: Far from old town key west, but the shuttle was nice and convenient
Okay 5.0
Pros: The room was spacious. The bathroom setup was good. The breakfast was very good.
Cons: The pool bar was closed. The carpet in the room was worn. The one time we took the shuttle we couldn't get on, and going home, it never came. Also the hotel is farther from the downtown area than expected. A cab ride was around $22.00.
Poor 1.0
Cons: This is a shabby place. It is not worthy of being a Marriott property. The room is tiny - not at all what was depicted on the website. The whole place is just run down. The pool furniture is dirty and has bird droppings - you¿ve got to be kidding.
Okay 4.0
Pros: The pool.
Cons: Rude staff, lacking in amenities, blamed everything on recent loss of entire staff.had to chase down pool towels. Spouse stays in hotels for work weekly and during covid has never experienced anything like this.
Okay 5.0
Pros: Very clean, nice rooms, outside area very nice
Cons: No breakfast, not very close to sights, had to take the shuttle everywhere, staff could have been a bit friendlier.
Okay 5.0
Pros: Clean rooms
Cons: Staff not knowledgeable. No supervisor on location.
Good 6.0
Pros: Its was a nice average hotel..nice and clean..pool was nice. Just wish there was a sign for the entrance..was difficult to see or find right away.
Cons: The fact that there was no place to return keys when leaving early in the am.
Mediocre 3.0
Pros: staff was nice, pleasant. breakfast was just OK. Room was dirty behind couch, floor felt sticky. Shower was not updated or very clean, especially dirty by showerhead.
Cons: Breakfast was just OK. Room was dirty behind couch, floor felt sticky. Shower was not updated or very clean, especially dirty by showerhead.Pool was not heated!!!
Good 6.0
Pros: location
Cons: poor communication mostly breakfast was terrible even though bagged
Poor 1.0
Pros: Free shuttle
Cons: House keeping three away all our food 30 minutes before our checkout time. Breakfast was horrible.
Mediocre 2.0
Pros: Beds were clean and comfortable. Pool was nice. One of the front desk staff was nice.
Cons: I was charged for use of a shuttle, but was never allowed to use it. Every time I asked about it, very rude hotel employees had some excuse of why I could not. The staff rarely answered the phone when I tried to call the front desk. No bathtub. No waffles
Good 7.0
Pros: The virus shutdown hit the day we arrived. The woman at the checkin was excellent with making me feel as welcomed as possible under the extreme circumstances.
Cons: Again, no ones fault, but the virus made all things difficult. I was surprised that management did not make any efforts to make us feel that we came close to getting our money’s worth. Again, not their fault with the virus fallout, but NO effort.
Good 6.0
Pros: Welcome cocktail
Cons: The room had a very bad smell, and the shuttle was 20 minutes late, and showed up full. We ended up paying to get downtown.
Okay 4.0
Cons: Water pressure in the shower wasn’t good
Excellent 8.0
Pros: Good location, good breakfast, nice pool with bar. Rooks were clean and comfortable
Cons: The fitness room needs updating. Limited equipment. There was also a hidden fee not disclosed when booking - a $25/night "destination/amenity fee". That included 2 drinks per day at the bar, pool towels and shuttle transportation to the downtown area of key west. Perhaps that was useful to some travelers but it was a waste of $50 for the 2 nights we spent there as we did not use the pool, bar or the shuttle. Sneaky, hidden fees like that should be disclosed when booking.
Okay 4.0
Pros: It had a shuttle to go down town which was awesome
Cons: Housekeeping did not do a good job on 3rd day never replaced toilet paper put all our toothbrushes together which I have peridontal disease had to throw out all the brushes she did give me a little credit for this at the front desk at checkout
Excellent 10.0
Cons: Nothing it was perfect
Excellent 9.4
Pros: The pool and the Pool Bartender Steve was very professional and awesome!
Cons: The staff was a bit rude when we checked in but got better as the stay went on!
Excellent 10.0
Pros: Shaded with palms everywhere.
Good 6.0
Pros: Really enjoy my stay here
Good 7.7
Pros: The staff was incredibly helpful and very engaging. The concierge was knowledgeable, the front desk attendants quick, and the breakfast crew were on top of everything. I have no comments on the maid service because we did not let them into our room for the duration of the stay. They offer a variety of helpful coupons and pamphlets to help acclimate you to the island.
Cons: Our room smelled slightly of cigarette smoke, and the shower had mildew in some of the grout. The sink area allowed a pool of water to collect due to an uneven surface. The walls are quite thin. The rooms were lacking in lighting. Being one of two Fairfield locations in Key West, it's the farther from the major attractions. Overall, small gripes. I would certainly stay here again
Excellent 8.0
Cons: Parking and breakfast seating. The parking spaces are MUCH too thin, creating many spaces which were unparkable as others had parked over both side lines. This made my 8 month pregnant wife have to walk from the opposite side of the hotel in the only parking spot available. Also, at 9:00 am, there is not enough tables for the amount of people eating breakfast. We had to sit in the lobby to eat our breakfast. These two things made our stay less enjoyable.
Good 6.5
Pros: The price was fair. Breakfast was decent. Newer hotel.
Cons: We had two experiences with roaches. We advised the front desk each time. One said she would make a note of it the other person at the desk took several minutes to explain the habits of Palmetto bugs in the warm weather. No one came to spray or check on the room. Breakfast could have a little bit more variety.
Excellent 10.0
Pros: Amenities
Cons: N/A
Excellent 8.2
Pros: Loved the facility and staff.
Cons: Distance from Duval...although relatively short 10 min drive.
Fairfield Inn & Suites Key West at The Keys Collection - Key West
Rated no. 12
8.0
Excellent 8.0
Based on 1,888 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
8.0
Location
8.1
Overall
7.2
Overall 8.0 Excellent
Based on 378 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
8.0
Location
8.1
Overall
7.2
Cleanliness
6.0
Comfort
8.0
Facilities
10.0
Location
5.0
Overall
7.0
Cleanliness
7.3
Comfort
6.6
Facilities
7.3
Location
6.6
Overall
7.3
Cleanliness
8.3
Comfort
8.2
Location
8.1
Services
8.0
Staff
8.2
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
7.3
Overall
8.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
8.7
Comfort
8.7
Location
8.3
Services
8.6
Staff
8.7
Cleanliness
8.7
Comfort
8.3
Facilities
7.5
Location
8.1
Overall
7.5
Cleanliness
7.5
Comfort
8.1
Facilities
10.0
Location
7.5
Overall
8.0
Cleanliness
8.8
Comfort
8.5
Location
8.5
Services
8.5
Staff
9.0

Excellent 10.0
Pros: Great
Okay 5.0
Pros: Nice pool, convenient location for our needs
Cons: Given ADA room which didn’t fit our needs, water stains on ceiling, many electrical outlets didn’t work,no microwave, breakfast “deal” was $90 per day for 2 of us and it was basically Starbucks premade, if they had everything in stock, but they were always out of stuff and the cook was usually late and there was only 7-11am. Maids were always in afternoon when we were at room. Bar hours ended at 7pm. No other food options for lunch or dinner - no real restaurant.
Good 6.0
Pros: Clean, good location
Cons: Bar was only open until 7PM, limited breakfast, no shuttle
Good 7.0
Pros: Location, Staff, facilities
Excellent 10.0
Pros: Pretty much the entire experience of staying there
Cons: NA
Excellent 10.0
Pros: Value for the price, great location
Excellent 8.0
Pros: The Private Beach is mainly for water sports, NOT Swimming! But they have chase lounge chairs to layout. And a Walking dock to watch the Sunset over the Waterfront. Bathroom has been updated and new. Room Clean and Confortable. Pool was Large 6 ftDeep
Excellent 10.0
Pros: We were 4 guests, and the manager upgraded us to a room with 4 beds and 2 baths. It was amazing. Thank you.
Cons: The hotel is about 2 miles from Duval street. If I go to Key west again, I would want to live on Duval street or walking distance.
Excellent 9.0
Pros: Bed, free breakfast voucher with nice choices, easy parking, clean room, big outside TV by pool, tiki bar
Excellent 9.0
Pros: Great location, updated, great upkeep
Cons: The mattress cover sheet had a huge disgusting stain on it
Okay 4.4
Not near the beach. Only cleans room at request. No free breakfast
Excellent 10.0
Pros: Everything about this hotel was great. Location , staff, food and room was top grade. I would recommend this hotel
Cons: Nothing. Everything was great
Excellent 10.0
Pros: Hotel was convenient to Duval Street (approx 8-10 mins drive); local eateries The Stoned Crab, Outback, Dunkin Donuts, Domino's Pizza, Goldman's Deli. Other shops UPS, Office Max, Home Depot, Ross for Less, CVS, TJ Maxx. NO daily resort/parking fees.
Cons: Our visit was perfect at this hotel. We did not encounter any issues.
Excellent 10.0
Pros: The staff was amazing, super friendly and helpful, went above and beyond to help with anything that we needed!
Good 7.0
Cons: Room coffee maker had issues with working
Excellent 8.0
Pros: Good access to main road and good view. Rooms are nice and staff was great but the hot tub jets were not good and the concierge wasn't great. Leave your bags in the car because there are several buildings and you probably need to drive to a different do
Cons: Hot tub jets were not good, concierge wasn't great
Excellent 8.0
Pros: Limited food at the Toasted Coconut was excellent
Cons: Slow elevators, smoking allowed at the pool
Good 7.0
Pros: Pool, hot tub, good breakfast if you get the upgrade.
Cons: The mini fridge needed some work. Was not sure if it worked properly. Cancellation policies were very rigid.
Poor 1.0
Pros: Nothing
Cons: Nothing. Way overpriced, staff was horrible, pool said it was heated and was not, hot tub barely worked, nothing ever worked in our room. Just a total disappointment. I wish I never stayed there.
Okay 5.0
Pros: The location is good, but the facility needs upgrade. The room smells like chlorine and carpet is really old.
Mediocre 3.0
Pros: It is in Key West
Cons: The room was old and dirty and smelled. The ceiling fan did not work.
Okay 4.2
Pros: Basic room.
Cons: Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
Okay 4.0
Cons: The hotel was a dump
Good 7.7
Pros: The rooms are always clean & fresh smelling. The staff are always wonderful.
Cons: The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
Good 7.4
Pros: The free shuttle into town and the staff there was friendly and very professional.
Cons: Our room was very close to the main street into town which was noisy.
Excellent 9.4
Cons: The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
Excellent 10.0
Pros: My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
Excellent 10.0
Pros: Staff was amazingly friendly and helpful. Beds were very comfortable.
Okay 5.1
Pros: Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice.
Cons: See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
Courtyard by Marriott Key West Waterfront - Key West
Rated no. 13
8.0
Excellent 8.0
Based on 378 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
7.6
Food
10.0
Location
7.7
Overall 7.9 Good
Based on 1,117 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
7.6
Food
10.0
Location
7.7
Cleanliness
9.5
Comfort
8.0
Facilities
7.5
Location
6.0
Overall
7.0
Cleanliness
8.0
Location
9.0
Overall
7.5
Staff
7.0
Value for money
7.0
Cleanliness
8.1
Comfort
8.0
Location
7.6
Services
7.9
Staff
8.2
Cleanliness
9.0
Comfort
8.0
Facilities
8.2
Food
10.0
Location
8.9
Cleanliness
8.5
Comfort
8.4
Location
7.7
Overall
7.0
Services
8.3
Cleanliness
8.5
Comfort
8.3
Facilities
6.8
Location
7.8
Overall
6.5
Cleanliness
8.8
Comfort
8.4
Facilities
9.0
Location
7.7
Overall
9.0
Cleanliness
8.4
Comfort
8.1
Location
8.0
Services
8.1
Staff
8.3

Okay 5.0
Pros: Pool, poolside entertainment, free shuttle, concierge, location and comfy bed, Starbucks on premises and food truck food was awesome
Cons: Shower was too small and had rust inside shower. Had an incident where the Asian looking bartender made a scene in front of hotel guests and was extremely rude to us practically embarrassing us and kicking us out the pool area because we were eating a pizza we brought and drinks from our day trip out at Duval. He was pointing at us and was super aggressive. He was telling us he had a business to run and couldn't have us bringing in outside food and drinks. Mine you we spent quite the money at the bar the first night we arrived and even bought food from the blind pig. We tipped well too. We were so embarrassed. Definitely not returning to this hotel again. He could've nicely explained to us that we weren't allowed to bring in food and drinks instead he caused a scene and treated us like delinquents. My husband and I were on his bday getaway and we were celebrating our wedding anniversary. Second day we were out of towels and we requested fresh towels to shower. The towels never came and the room was never cleaned. Mini refrigerator hardly kept our water bottles cold. Front desk staff Kristen was super nice and accommodating. Chuck was helpful too. Mai really went above and beyond with our daily booked excursions
Excellent 8.0
Pros: The room was updated and the bed comfortable. The bathroom has a full size shower and counter space. The pool area is beautiful and has a bar. At night the music is rockin. More for a young crowd for sure.
Cons: The music at the pool.
Excellent 10.0
Pros: Cleanliness, hospitality and great location
Okay 5.0
Pros: Staff was friendly.. room newly remodeled..
Cons: My room was 10 feet away from maid cleaning center... so tacky. Hotel was not full, why put us there... Also DJ was playing VERY inappropriate music at 9-10 o'clock.. N, F, P a 100 times. Not cool
Good 6.0
Pros: The property was in a nice location and it very convenient to get to everything.
Cons: Well our first room was extremely dirty! The floors were horrendous as if they hadn’t been cleaned for a WHILE! Our second room was much better HOWEVER, when we lifted up the mattress we found that we were sleeping on cement cylinder blocks!!! I have NEVER seen or experienced this and that hotel was NOT cheap! I will never stay here again and everyone else can do better as well!
Okay 4.4
It’s Not what the pictures present it as
Mediocre 3.0
Pros: Free parking. Mostly quiet.
Cons: It absolutely is NOT a 4 star hotel. I was extremely disappointed in the room. It had a strange smell, the draperies were stained, the shower was rusted and mildewed, the hair dryer was broken, there was a bulb out in the bathroom, stains on the ceiling
Mediocre 2.0
Cons: Its not worth the money, nothing like the pictures online.
Okay 4.0
Cons: The photos portrayed an updated hotel. Although it was updated, it wasn¿t well kept and the updates were very poorly done.
Excellent 9.0
Pros: The 4*
Excellent 8.8
Awesome time great service nice staff
Mediocre 2.0
Pros: Not much. Pool bar staff was friendly and accommodating. All other staff were rude, inconsiderate and did not make it a pleasant experience
Cons: Almost everything. Maid service staff were rude and Unaccommodating. I had to beg to receive service in my room and get clean towels. They were also walking repentant by the rooms at 6am having loud conversations constantly. The bed was not comfortable.
Excellent 8.4
We would stay here again. It was clean and a good location to go walking to shops and get coffee and food to eat. We had a nice time here.
Poor 1.0
Pros: Clean lady Knocking my door at 8o¿clock in the morning then 9 o¿clock morning again request for check out, even I told her check out time is 11 o¿clock, repeatedly harassing us, phone also does not work in the room
Cons: Clean lady Knocking my door at 8o¿clock in the morning then 9 o¿clock morning again request for check out, even I told her check out time is 11 o¿clock, repeatedly harassing us, phone also does not work in the room
Poor 1.0
Pros: Dirty room. I had to check in next door at a different hotel.No soap dirty filthy room. Never stay there again.
Cons: No staff !!!!! at the hotel location.
Mediocre 2.4
Rooms were dirty and furniture was damaged from what appears to be from dog's possibly. I would recommend staying somewhere else for the money this hotel is charging. The best thing about the hotel was the shuttle to Mallory Square, but they drop you off about 3 blocks away which was not close at all.
Excellent 9.2
Staff is professional, courtesy and friendly. Hotel is the best if you are on a tight budget and want the best accommodations possible in Key West.
Excellent 10.0
Pros: Every thing
Excellent 8.0
Pros: The pool
Cons: We did not receive any room service including trash removal r Or towels. There was a fee.for bike rental although it said they were free, apparently in fine print it was Florida residents
Good 7.0
Pros: Shuttle was decent
Cons: The lobby in the gates was never open. We had to go to the sister hotel next door. The staff at that hotel were nice & friendly. But coming to the hotel late in the evening & having it closed & trying to find where people were was confusing & frustrating
Good 6.0
Pros: Outdoor bar/food area by the pool
Cons: The hidden activity fee really upset us. Our TV did not work. They were called up twice to fix it. Broken lamp Shuttle service was just okay Disappointed over and would not recommend
Excellent 9.2
Best customer service I’ve ever received a receive a text message as soon as you check into the hotel to see if your room was good they continue to ask you during your stay if there’s anything they can do for you they literally will respond within seconds from text if you need anything great way to communicate
Excellent 9.2
This is a nice hotel, except for the roosters that were crowing all night.
Good 6.0
The front desk closes at night and there is no one who can help you anywhere in the hotel, additionally the door to the room did not close properly.
Good 6.4
I checked in for anniversary, our room was “upgraded” from king bed (as per online reservation) to 2 queen beds (fail) also when we got to our room the AC did not work (stuck in one high fan speed) and it was chilly the whole night. The shower drain was clogged and when taking a shower it was filled up half way. Very disappointed on the room we had. The overall property was decent for the price we paid. I give it a 2.5 rating based on the issues we had.
Good 7.0
Pros: Cleanliness and decor of rooms
Cons: Free alarm clock: roosters wake you up at 4:30 am walking around grounds every morning and the noisy air conditioner in the room.
Excellent 10.0
Pros: Loved everything. This will officially be our home anytime we go to key west from now on! Great housekeeping, check in, the list goes on and on and I can’t brag enough about. Great price for great place! Great pools too, sometimes with live
Cons: Loved everything.
Excellent 9.2
Couldn’t complain about this hotel- great location, clean rooms, great amenities
Good 7.0
Pros: Front desk staff, concierge, and bartenders were fabulous.
Cons: Had to ask for extra towels three days in a row to finally wait an hour on the third day after we had no towels to finally get them.
Mediocre 3.0
Pros: The outside hammock.
Cons: Staff was not friendly and welcoming. It was so hard to get a hold of the front desk. This hotel is definitely NOT a 4star. It’s classified wrong on many levels. It should be rated a 3 or 2.5 star. The room looks pretty but the floors were
Good 6.0
Pros: It was nice having access to multiple pools and the shuttle was nice and convenient.
Cons: The hotel looked like an old converted motel. Everything seemed cheap and the bed was super uncomfortable. It was not what we expected for a 4 star hotel. The pictures looked nicer than in person.
Excellent 9.0
Pros: My son enjoyed the pool and the room was nicely decorated. The bar staff was nice and friendly. The chickens roaming around were a cute touch. Relaxing vibe overall, but next time I'd stay elsewhere.
Cons: The location is noisy right by the highway,obviously a redone Motel 6. Adding a bar and some landscaping does not make it 3.5 stars does it? The bartenders were great,the food was edible but mediocre for the price.No one changed the room towels or offered
Okay 5.0
Pros: The place was very clean and staff was friendly, it was nice that you could use the gates and 42 North property.
Cons: Overall for the star rating/price I was disappointed. This seemed like a redone/glorified motel. I was just expecting a bit more. Location was not close to things to do in the area. No food at the hotel.
Excellent 8.0
Pros: Nice get away hotel.
Cons: Hotel was away from the main strip with all the restaurants and bars on it. I would recommend booking close to Them
Excellent 9.0
Pros: Good location with proximity to Duval St: Access to amenities at next door ‘sister’ hotel. Bar staff was friendly and efficient.
Mediocre 2.0
Pros: Nice staff available to answer questions all day by text message; free parking
Cons: So much - daily resort fee for what?? Also this whole place SMELLS and feels damp! Our room felt disgusting, damp, smelly, old scratched and creepy furniture, and we couldn’t wait to leave. Open air hotels feel like a motel ... not 4 stars!
Mediocre 3.0
Pros: Gym was adequate, but access was difficult; swimming pool was good.
Cons: Staff was limited, and guest services very limited; most onsite dining not operating. Concierge only discussed of-site activities; and knew nothing about in-house activities; daily resort fee provided no value. The daily room rate was a poor value.
Okay 4.0
Cons: It’s not like how it is online
Excellent 9.0
Pros: The rooms were clean and quiet. When we requested new towels and soap it was at our room in less than 15 mins. The shuttle service was very nice and always on time.
Cons: Did not care for the fact that the bartender did not wear a facemask. Food and drinks on site were extremely high priced.
Good 6.0
Pros: The location was excellent. Parking was no problem.
Cons: The bed was very uncomfortable. It sagged in the middle and was very worn. The hotel was also under construction in the main lobby and you had to go to another hotel to check in. The pictures can be very deceiving for the room.
Good 6.0
Pros: The swimming pools available were very nice and kept clean.
Cons: Not as close to the beach as expected.
Good 7.0
Pros: Large comfortable room. Nice bathroom. Good price
Cons: No restaurant. Was charged over $15 for one drink at the pool bar. When I questioned the charge at checkout I got zero help. Still unresolved. Ice machine broken my entire time there.
Mediocre 2.0
Pros: Concierge was very polite and most helpful of all the staff
Cons: For the price there are plenty of other options. It’s definitely a motel and not a hotel. If you get a room facing condo the people who live there party all night. Definitely won’t return
Poor 1.0
Pros: Nothing
Cons: old, outdated room, room was not serviced during our 3 night stay. No towels offered, hotel lobby closed
Poor 1.0
Pros: Terrible. Every room was full of people sharing tiny rooms. Room felt very unclean. $40 resort fee for what??? Parking spots were a joke as you would need a clown car to fit in the spaces Coffee was in the closet. Not joking it was in the closet.
Cons: No
Okay 5.0
Pros: Pool was nice along with the environment around the pool
Cons: The hotel charged us a hotel fee on top of your fee. WHY?? It didn't provide any extra amenities that weren’t already advertised. So when you pay that additional fee, there was no $$ saved. Hotels near by were cheaper.
Excellent 10.0
Pros: The room was beautiful and comfortable.
Okay 5.0
Pros: Air conditioner
Cons: Breakfast
Poor 1.0
Cons: The floor was not cleaned. Excessive hair and dirt. Not good standards with covid-19. Toilet plugged with very little in it. I asked to have the excessive resort fees waived and no response from them.
Poor 1.0
Cons: No room service during the stay. The ice maker did not work. Room wasn’t clean. Lost power a few nights. Worst staff. Had to pay a resort fee when I’ve staid in better motels. Plumbing was terrible
Okay 4.0
Pros: Location was convenient. The pool is beautiful and large.
Cons: The hotel should have a 2 star rating instead of 4. There is nothing luxurious about it, other then the price. It is a remodeled old building. The sheets were blood stained. Black hairs in the sink. Awful pillows. Not a nice place.
Okay 5.0
Pros: Modern theme and pool were the highlights.
Cons: Charges for high resort fee with only free parking. Bar at pool closed. Shuttle service very very limited. Ants and termites in bathroom. No microwave. Ice machines broken. Clean the pool out myself. Understand Covid but don't charge the high fee!!
Good 7.0
Pros: The room was excellent with huge bathroom and very comfortable bed!
Cons: For the price breakfast should be available not just a card to walk to the Starbucks next door. Or even just offer a breakfast buffet for extra? But with nothing close by it was inconvenient
Excellent 10.0
Pros: Beautiful pool and grounds, nice bar area by pool, really nice room with a nice view of ocean. Free shuttle was great.
Cons: Check in staff were not very friendly or welcoming. The free shuttle should run until midnight.
Okay 5.0
Pros: It is a great location.
Cons: Food truck is expensive and not that great. Over priced. I have stayed in 2 stars better.
Okay 5.0
Pros: Location.
Cons: Staff weren't ready and friendly. Got to hotel at 2pm, was told check in was not till 4pm. Went to eat came back at 4:30 and the room was still not ready, staff was not accommodating. Gave us uncertain answers, when asked why it wasn't ready, one turned
Poor 1.0
Cons: I was unable to be at the hotel and called them directly 3days in advance that I was in an accident and unable to travel. There was no consideration given claiming it was a non refundable stay. Had I known that I would never have booked. Horrible !!!!!
Okay 5.0
Cons: The bathroom door handle was broken. The air conditioning system was very loud and smell bad. This hotel definitely shouldn't been considered as a 4 star.
Mediocre 3.0
Pros: They offer free shuttle to downtown.
Cons: First of all it is not hotel it's just motel. A/C was very noisy. Furniture old and broken.
Good 6.0
Pros: The pool and the bar
Cons: The room
Good 6.5
Pros: Loved the food truck, great idea. Live music was great too, wonderful artists. Bar have nice seating areas. Ping pong table and corn hole game was a nice touch plus pool is a good size. Shuttle provided by the hotel makes getting to old town so much easier too. All shuttle drivers were super nice.
Cons: People at the front desk weren’t nice. They tried to multitask and take care of few customers at same time. I would rather wait for my turn to get the right service. Our room was dark and smelled very musty, looked clean though. We were located at the very last building next to housekeeping nook, which looks messy and dirty, not appealing at all plus housekeeping ladies were extremely loud every morning waking is up very early... One day our Key wasn’t working and we had to wait a little for someone to show up at the desk, we were taken care of but no smile, no thank you or sorry...
Poor 1.0
Pros: this hotel had nothing to offer, the customer service was horrible!
Cons: they charged my credit card without telling me and when i asked about it they gave me horrible customer service
Poor 1.0
Pros: The room design.
Cons: Expensive Not very clean Staff was not friendly No computer room Coffee maker inside the restroom! Motel not a hotel
Mediocre 3.0
Pros: The pool.
Cons: It's a motel next to the airport priced as a 4 star hotel. Very disappointing. We also had to move rooms because ours smelled strongly of smoke.
Poor 1.0
Pros: Nothing the room smelled of mold and meldew
Cons: First of all they said nothing bout 100 depoist.. they charged my friends for 100.. 133...and .44.. we couldnt even eat lunch on the way home bc it put us overdrawn in the bank
Mediocre 3.0
Pros: Location.
Cons: This is not 4 star hotel but rather 2 star.
Excellent 10.0
Cons: No hot tub is my only first-world complaint!
Excellent 9.5
good location and the team very helpful and nothing was too much trouble. Marina was great and gave us lots of tips. The bar tenders were also very nice and fun. We would certainly recommend the hotel and stay there again.
Excellent 10.0
Pros: Rooms were clean and staff was so friendly
Excellent 10.0
Pros: Very clean rooms. Nice pool area
Cons: No 24 hour food option.
Excellent 10.0
Pros: Very cool place. Lots of soul, super clean. Food Truck was cool!
Cons: No beach, but beaches in KW aren't great anyway. but pool is awesome. 6$ cab ride to town.
Excellent 9.1
Pros: New hotel , very clean
Cons: Small rooms for $$$
Good 7.7
Pros: Great decor modern key west style,food truck was great,great prices and gourmet food. Pet friendly ,great idea for pet lovers!
Cons: Need few more pet areas,Need fl resident specials,walls a little thin,can hear outside noise and neighbors.overall very pleased 4.5
The Gates Hotel Key West - Key West
Rated no. 14
7.9
Good 7.9
Based on 1,117 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
8.2
Location
8.0
Overall
8.5
Overall 7.8 Good
Based on 921 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
8.2
Location
8.0
Overall
8.5
Cleanliness
8.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
8.1
Comfort
8.2
Location
7.9
Services
7.8
Staff
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Location
7.9
Services
7.9
Staff
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.2
Overall
8.0
Cleanliness
8.6
Comfort
8.3
Facilities
9.0
Location
8.3
Overall
9.0
Cleanliness
7.5
Comfort
7.4
Location
8.0
Services
6.4
Staff
7.9

Good 7.0
Pros: I loved the pool area.
Excellent 10.0
Pros: thioplace was wonderful we loved it
Cons: nothing everything was good can’t wait to come back
Okay 5.0
Pros: From the outside it looked great!! The breakfast was wonderful.
Cons: The elevator smelled of diesel fuel from generator below . The room smelled musty. Our room was only cleaned one time, only by our request. Had to ask for towels. Had to get our on luggage from car to room and back myself. I know COVID caused some of this but for the cost we should have had a better stay. We booked through Booking. com, we had the breakfast package, they charged us a resort fee of $28.50 each day, so much for breakfast included. The hotels shuttle service only dropped you one place. I expected our stay at Double Tree was a disappointment.
Excellent 8.0
Cons: We missed breakfast as our excursion for the day started before Breakfast was available. The room was older. This was the cheaper hotel available but it cost way out if our budget.
Excellent 10.0
Pros: The hotel was great! Staff was welcoming and nice. The pool was nice, even had poolside attentive service from the bar. Drinks were delicious and had a wide variety. The rooms were spacious, quiet and comfortable. Hotel is about 15 minutes from all the craziness from downtown which was nice. Would definitely recommend to others!
Poor 1.0
Pros: Hotel was fine. The room thru booking.com was unacceptable and shamefull.
Cons: I want a complete refund from booking.com. Over the years I booked 1-off rooms while on vacation. This room had NO BALCONY and faced a COMPLETE ROOF TOP. No balcony, no view, we could reach out an touch the roof. Unacceptable. AND across the room in hall was the dame elevator, laundry room entranced and ice machine. OMG. It could not be worse. This is OFF SEASON. NO crowds. NO people there. What is booking.com excuse for putting us in a substandard room? DON'T give me covid. DON'T give me high travel season. Bottomline to me.... booking.com is dirt to this location and my family vacation day in key west paid for it. Shameful. I had a day in fort lauderdale next monday and I just canceled it. I want my 266 bucks back !!!!!!! go check it out if you have any business respect. My next review will go on your booking.com websites and it won't be nice. Thanks to corporate greed you messed with my family.
Excellent 10.0
Pros: Staf and cleanliness was amazing.
Cons: Far from oldtown, but the shuttle service was very nice. So no problem.
Excellent 10.0
Pros: Pool, proximity to the beach
Cons: None
Mediocre 3.0
Pros: The shuttle service
Cons: The hotel is in need of a renovation. The walls are paper thin an We could everything in the room next door. The bathroom floor and tub has mold. Paint is chipping in the bathroom And the bathroom door is peeling. Complained to desk.
Mediocre 3.0
Pros: The only thing good about this hotel was its location
Cons: Old, bad remodel, construction noise in next room, peeling paint everywhere even on the tile and bathtub which aren't supposed to be painted, AC condensation drips on your head, repairs are shoddy, bed made so much noise we couldn't sleep well.
Excellent 10.0
Pros: THE POOL, BREAKFAST AND ALL THE PERSONAL
Cons: NONE..I LIKE EVERYTHING
Good 6.0
Pros: Just average for the price
Cons: For $--- you should at least get breakfast
Okay 5.0
Pros: Morning breakfast had great selection. Staff was excellent.
Cons: 1st floor had lots of things in the hall way, not near the front desk but when you pass the elevators (towels, carts, cleaning supplies). When you pass by the staff laundry room it smells like sewage at all times day or night.
Excellent 8.0
Pros: The pool
Cons: The staff wasn't friendly or helpful
Poor 1.0
Cons: Horrendous customer service from the general manager. No communication whatsoever.
Poor 1.0
Pros: Upon check-in, the woman at the counter was very friendly and she let us use the wheelchair for my mother in law which was very helpful. I believe her name was Diane.
Cons: A few things we did not like..it was not worth the $--- we paid for the night. Our room was very outdated. The lights were very dim. We were told the pool closed at 10pm and they told us at 9:30 that we had to get out. Also only 1 bus to Duval Street
Good 6.0
Pros: The shuttle to duval street
Cons: AC in room 257 would not get real cold
Excellent 10.0
Pros: The continuous and reliable shuttle.
Cons: All was fine. Missed the hot tub but understand with Covid restrictions.
Okay 4.0
Cons: extortion pricing including resort fee, with no restaurant, bar food only
Excellent 8.0
Pros: The shuttle was great. The food at the bar was very good. We would definitely stay again.
Good 6.0
Pros: The shuttle to town.
Cons: The cost of food in their restaurant.
Poor 1.0
Pros: Nothing
Cons: Everything sucked! Infested with Huge inguanas
Poor 1.0
Pros: It's ashame but the cookie was the best thing exercise about the hotel and they clerk at the front desk trying to do their best.
Cons: During a Covid pandemic, when they claim to have sanitized the room, only to find trash in the can, dust on the floor boards, and the room smelling musty. They toilet paper holder appeared to have one time been ripped off the wall and was reattached impr
Okay 5.0
Pros: Free parking
Cons: Unfriendly staff, shower water all over bathroom floor, over crowded pool area
Excellent 10.0
Pros: Great rooms and friendly staff
Excellent 10.0
Pros: Front desk check in clerk was great Pool was awesome
Cons: Carpet could be a tad cleaner but not bad
Good 7.0
Pros: The hotel itself was very pretty. The rooms were large, ckean and quiet. Free shuttle to downtown.
Cons: The supervisor check in was not very friendly. In fact she bordered on rude. Also, you had to have a reservation for the gym. I could never get a reservation and every time I walked by it was empty or had just one person in it. That was very frustrating.
Okay 4.0
Pros: Over rated for the price
Cons: Extra charges i was not told about
Good 6.0
Pros: Good breakfast
Cons: Too noisy
Excellent 9.0
Pros: Staff was extremely helpful
Cons: Outdoor shower could be better
Excellent 10.0
Pros: location
Cons: N/A
Okay 5.0
Cons: They charged me an additional $28 per day resort fee at checkout.
Good 6.0
Pros: Location. Free shuttle every hour to downtown. Room was sanitized before check-in.
Cons: Bad large size mold in the bathroom behind the door. Old type Small TV and power sockets worn out from wear and tear. Very basic breakfast and hotel cost $--- per night few days before new year.
Poor 1.0
Pros: Nothing
Cons: The rooms smelled on mold and wet dog Way overpriced
Mediocre 2.0
Pros: Location.
Cons: I have never stayed at a hotel that made me fear for my health. Stale smell, mildew, and standing moisture on floors. No fitted sheets on bed, meaning we had to be careful not to sleep directly on old mattress. Also, door would not lock securely. Terrible
Excellent 10.0
Great property
Excellent 8.8
The hotel staff were friendly and helpful especially during these difficult times of of COVID19.
Poor 1.0
Pros: Nothing
Cons: The room 466 had mold I mean you can smell it the hallway same. The ac didn’t work at all the whole time we were there. Fleas are in the room my wife and child got bittes all over then from the hotel rooom which we asked to be changed and n
Good 7.0
Pros: The excellent bartender at the pool bar and the shuttle service.
Cons: Lack of sit down restaurant service and cable TV selections.
Okay 5.0
Pros: Shuttle to downtown area
Cons: Concierge/event staff provided awful customer service - if you want to book an excursion, go directly to the company rather than using the hotel staff.
Mediocre 3.0
Pros: Location
Cons: No personal working there, workers are the best of the hotel but they are only a few in the whole business I am traveling with my son in a weelchair but if I want to change the small room to an adapted roon I will pay more for that...for my thats discrimi
Poor 1.0
Pros: Location.
Cons: Very unclean and very outdated.
Mediocre 2.0
Pros: Location.
Cons: Pool was hot. Not warm...hot. unfriendly staff. Very unclean and extremely outdated rooms.
Okay 4.0
Pros: The location was very good for my business trip.
Cons: Consideration given that we are in COVID conditions. But I had to get my room key reset on 3 occasions. My room was as far from front desk as you can be so I was going to utilize the exit door near my room. It was locked to outside as HK later informed
Okay 5.0
Pros: The room/beds were nice & clean. Shuttle service downtown (included in the resort fee) was very convenient.
Cons: The "free" parking is actually included in the resort fee. Elevator too small for social distancing. Way overrated - far from everything. The restaurant open only for breakfast. The bar is extremely expensive (drinks served in plastic cups, not tasty)
Good 7.0
Pros: The cleanliness and the staff.
Cons: The fire alarm went off at 1:30 in the morning and we had to evacuate with no explanation.
Good 7.0
Pros: The staff was great. Very accommodating and especially nice!
Cons: We had to empty our own trash. The rooms could not be cleaned due to the coronavirus. No fault of the hotel.
Excellent 8.2
Pros: Hourly shuttle to downtown
Cons: More searing available around the pool area
Good 7.0
Cons: check in , room location, condition of room very dated and worn, for --- a night I expect more
Okay 5.0
Pros: The shuttle
Cons: NO SMOKING needs to be enforced!
Excellent 8.8
Pros: Heated pool and very hot hot tub
Cons: Music from pool area was very loud in evening and you need new speakers.
Mediocre 3.0
Cons: the altitude of the staff there is poor. they charged us extra fee which was not listed on the website when we booked this room.
Good 7.1
Pros: friendly & helpful shuttle drivers to downtown & staff was friendly &helpful
Cons: you don't get Hilton Honors points even for incidentals when booked through a 3rd party, that was a major fail
Excellent 8.5
Cons: The cabanas seemed to need a little upgraded. Starting to see some wear and tear.
Good 6.8
Pros: Free shuttle to the town Quiet location
Cons: Expensive but its Key West Rooms a little dated Pool is small, but not crowded when I was there
Okay 4.0
Pros: The bed
Cons: Expensive restaurant...$14.95 breakfast buffet with no other option unless you asked. "handicapped room" had no grab bar for getting out of the shower or beside the standard height toilet. Room needed sprucing up. Balcony door often stuck and was hard to open and also there was a three inch high ledge going out the door that was easy to trip over.
Excellent 9.7
Pros: Friendly service,clean room,nice pool.Shuttle to airport
Cons: I didn't have a balcony
Excellent 8.2
Pros: Great location as close enough to everything but enough distance to get out of traffic/congested areas. Room was comfortable and large enough for a family of 4. Grateful for the mini fridge and microwave. Went to grocery store so we could at least have some food in our room. Would stay again.
Cons: Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.
Excellent 9.7
Pros: Pool area, rooms, clean.
Excellent 8.2
Pros: Employees were very professional.
Cons: Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.
Excellent 10.0
Pros: The beds are super comfy. The food from room service was great.
Good 7.7
Cons: Floor level. Could not use.
Excellent 10.0
Cons: Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.
DoubleTree Resort by Hilton Grand Key - Key West - Key West
Rated no. 15
7.8
Good 7.8
Based on 921 reviews
Details
Reviews

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