Overview

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The New Hotel Kumamoto
Best Housekeeping Staff

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Japan
+81 963 261 111

£56+

Overall guest ratings

8.3/10 Excellent
Based on 1,292 reviews

Review highlights

  • 9.0
  • 9.0
  • 8.4
  • 5.8

Good to know

  • Professional service
  • Train station is close
  • Close to public transport

Nearby

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    About

    When visiting Kumamoto, Hotel New Otani Kumamoto is a great choice to consider. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Fontana di OTANI, one of 4 restaurants, which serves breakfast, lunch, and dinner. Rooms offer flat-screen TVs, minibars, and slippers.

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    Amenities

    • Free Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Room service
    • Child pool
    • Beauty salon
    • Coffee shop
    • Terrace/Patio
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.3 Excellent
    Based on 1,292 reviews
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.4 "94% said the reception staff was great."
      9.5 "Housekeeping was great, according to 95%."
    • 9.0 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.6 "Easily accessible by car, said 96%."
      7.5 "75% liked the proximity to sightseeing."
    • 8.4 "Breakfast is good."
    • 6.4 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
      5.7 "Only 57% thought the shower was ok."
      6.7 "67% said the view was so-so."
    • 6.2 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 5.8 "Internet is average."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
      3.8 "62% didn't like the architecture."
    • 4.2 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    8.4 Excellent
    Based on 426 reviews
    • 9.3 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.7 "Easily accessible by car, said 97%."
      7.6 "76% liked the proximity to shopping."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.4 "94% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 8.4 "Breakfast is good."
    • 6.2 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
    • 4.4 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 3.7 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."

    Overall rating

    8.5 Excellent
    Based on 426 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      9.5 "95% said the reception staff was great."
    • 9.1 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "Easily accessible by car, said 97%."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Breakfast is good."
    • 8.2 "Generally very clean."
      7.9 "79% said rooms were clean."
    • 6.9 "Rooms are ok."
      6.2 "Only 62% said rooms were big enough."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    • 4.0 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
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    Overall rating

    8.6 Excellent
    Based on 90 reviews
    • 9.1 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.8 "Food is delicious."
    • 8.6 "Breakfast is good."
    • 6.6 "Rooms are ok."
      5.9 "Only 59% said rooms were big enough."
    • 6.3 "Average comfort."
      5.9 "Only 59% said rooms were big enough."
    • 4.6 "Vibe wasn't good."
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    Overall rating

    8.1 Excellent
    Based on 348 reviews
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      9.5 "95% said the reception staff was great."
    • 8.8 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.7 "Easily accessible by car, said 97%."
    • 8.5 "Breakfast is good."
    • 6.6 "Average comfort."
      6.2 "Only 62% said rooms were big enough."
    • 6.6 "Rooms are ok."
      6.2 "Only 62% said rooms were big enough."
    • 4.6 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    "Train station is close"
    "Close to public transport"
    data provided by TrustYou
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