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Good friendly staff (specially Jessica in the restaurant) , very good atmosphere, excellent kitchen. Bravo Bravo head cook! I feel sorry that the hotel has charged deposit from credit card one month before we came' and we specially asked in our reservation "not to charge credit card" because we pay money cash.
beautiful location, very friendly staff, nice buffet, very spacious rooms with comfort, good swimming facilities, hammam and sauna
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Toured the city
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
kindly staff N/A
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
Localization, cleaness and confortable
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
everything - especially the staff
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
The hotel staff is always very polite,the facilities are clean and tidy.
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Location Lack of evening restaurant, but plenty of places nearby
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
The staff on the Reception desk were extremely welcoming and helpful.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
Room was too hot Room was too hot
Cosy rooms, excellent restaurant & staff.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
We went with our 2 little children (3 and 5 years) during skiing high-season. We brought only 1 travel bed, the bigger child could sleep on the sofa. No extra costs were charged upfront neither for sleeping nor for their half-board, and also at payment there were no surprises.
Hotell staff, Daniel from reception
Hotel calme, chambre spatieuse et propre. 2 piscines intérieures bien agréables. De délicieux gateaux sont offerts pour le gouter. Le repas du soir peut être un peu long quand on a de petits enfants (3 entrées).
I stayed with my wife and two children in an appartement that was very nice. it had everything that a family needs and a view on the mountains. this hotel does not serve meals but if you arrive prepared you can cook there. this hotel is near to seefeld and mittenwald in germany. if you want to go skiing you can visit seefeld or zugspitze in germany (3000 m altitude - 45 minutes distance). I went to zugspitze because the ski resort in seefeld was closed. the housekeeper karoline was very nice with us and very friendly. she gave us advice where to go and what to do during our stay. she also brought toys for our children to play and when we left she gave us delicious home made marmelade. if I come again in tirol I definetely will stay there. No everything was great
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Convenient old - town edge location; very helpful staff and good service; well appointed room.
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
Nothing No a/c
Position in city centre, small, quiet, ok buffet redesign needed
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
Kindliness, Italian speaking
The room was lovely. The service and food was excellent. We stayed for eleven nights and were thrilled by each and every meal. Everyone was very friendly and helpful. The hotel was across the street from 100s of kilometers of fantastic cross country skiing tracks. Absolutely nothing! Everything was great.
We liked the location of the hotel, very picturesque, it was convenient for visiting locations in Germany and the city of Innsbruck. The staff were very warm friendly and welcoming.
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
Nice room, friendly staff I would have liked a room for the same price but with a better view
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
It was very warm, friendly and comfortable.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
Friendly and casual atmosphere. Conveniently located hotel offering excellent value for money.
Polite and nice owner. Great great great location. Nice breakfast in sunroom. Nice and newly renovated rooms. If you are visiting Innsbruck Area, this is the place to stay. We planned to stay here for 1 night, but we end up staying 3 days. We had great time here.
Very nice hotel, all was ok and last but not least, a very gentle andi nice owner. Very good!
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
Friendly staff and good privacy. No complaints.
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
Lovely hotel in great location.....
very nice hotel no
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
The room is spacious, the hotel brand new and the location excellent.
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
one of the best in europe.
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
Kindness of staff, nice room
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
Very friendly family managing the guest house, and they all speak so many languages. Brilliant breakfast was included. Good home made food served in their restaurant too. Our room was small but very comfy. The restaurant is very welcoming with a massive fire place in the middle.
We are more than sattisfied. Friendly, personal attitude. Beautiful countryside.
Good hotel, with very friendly staff. Exellent option for cross-country ski and nordic walking. Countryside.
We came for 2 nights and liked it so much we stayed 5 more! It is run by a wonderful family that provides high quality service. The location is really beautiful - two mountains on either side, great walking and hiking in summer. The food in their restaurant, which was prepared by the mother of the family, was excellent. And all of this for a great price. We loved it. P.S. Kids (and even some adults) will love the trampoline in back!
Very nice and friendly family running the hotel - it gives a warm homely feeling. Lovely location and very food. Rooms very nicely decorated.
Friendly staff., warm hospitality, reasonable price. Windows and doors of the room should me maintained under control.
Staff was very helpful. Hotel is situated in quiet romantic valley without any traffic and other disturbancies. Our room was very cosey and well furnished. Really nice place to stay. We missed soap in our bathroom.
Very nice and friendly family running this mansion. Our room was very cosey and well furnished. Really nice place to stay for relaxation and to do other things. Beautiful enviornment and surroundings. Hygiene and cleanliness of the room were excellent. We really enjoyed it there and looking forward to go again in winter times. Thanks for eveything. Adrian and Joanne MALTA
In our 10 day trip to Europe, we stayed her two nights and it was both my children's favorite place to stay! We all loved it. Great family atmosphere, comfy beds, beautiful place!