Brooklyn Hotels

Staff was super nice, great breakfast. Great service

The shower wasn't very private, open in the room. You could see in. Bathroom too small. People in the next room noisy.

Very personable and helpful staff with a sense of humor. Clean and stylish rooms. Awesome free breakfast delivered to room.

No gym, but I understand due to limited space availability in area.

Nice room, close to the L and G trains, friendly staff

Cleanliness of rooms and quality of furniture and facilities

Checking was not not the best as we were given the wrong room and were told we had to move a couple of hours later after we had unpacked. We stayed but had to pay an additional 30$.

Helpful, efficient staff, clean, comfortable rooms, good, fast breakfast, central location for downtown Brooklyn, excellent value for money

No social area

Friendly, clean, economical, convenient.

Neiborhood takes time to get uded to.

Art work, decor

Bed lights didn't work, bathroom walls including backsplash tile were dirty. Breakfast was mediocre.

Staff is friendly. Love that their is no carpet. Location is good.

Closet way to small. Warm water , needs more water pressure.

I appreciated being able to eat breakfast. Location was good for me. The room was very clean.

I would have liked a coffee maker in the room.

None

Evening staff was very nasty she implied I did not hear very well when I ask questions on parking space when I checked in. They never told me is was come first, first serve bases and I needed to go get my own space wherever I found one to park. They just said, there was parking on the inside. There was no extra blankets or pillows. Iron or ironing board and the rooms heater did not work well either. We were very cold that night. Unfortunately, we were there for a funeral which made our experience at your hotel more depressing..I Will not book or recommend this place to anyone. It was not worth the money I paid to stay here. I have stay at 4 and five star hotels and this was not a star..

This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.

Cleanliness. Lighting. View

Room service very expensive. Internet should be FREE

The hotel was very clean. Dont know if the bed was a Queen, it appeared very small, we have a queen at our house and it appears larger than that one

Our room was across from the vending machines #217 and the noise was terrible. The subway noise was all night long. (I know you cant do any thing about the subway train) I could not stay there again. My husband and I slept 1/2 hr.

Location and customer service

No

I liked its location and how close it was to the sub way

I hated the staff and how they treated me. The man at the front desk was extremely rude and tried charing me an extra 65 dollars for checking in 2 hours early. He also screwed up our payment and this caused me to have to get money wired to the city so i could pay for the additional night. Also my car was hit in the parking lot that is covered in camera and when i went to ask him if he had footage he said summer only which doesn't make any sense. You could tell they could care less about the customer then any thing. Also we told the house keeping staff not to clean our room and we came back from being out all day too find all our underwear folded on he bed which is discussing but at least they changed the towels

location was good for the money spent. it was a bathroom and a bed, that is what we needed

kind of dirty, shower did not work correctly, neighboorhood was a little seedy. i reserved my room with a credit card, but payed in cash, they charged my card anyway and now i have to wait 8 days to get my money back

Few things... The furniture in the hotel is new, but the room is not confortable... the space in the room is very narrow. The bathroom is the only thing that I like... and the breakfast.

The room was very narrow! O request to staff to change my room, but they were not polite and rude! I defenitely do not reserve another night there!

Familiarity

Nothing

The rooms were cute. Not to small.

Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.

Location is great - the art is amazing and the roof top terrace restaurant/ bar is top

Close to Metro

One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/

The hotel is within walking distance from the subway and there is a great BBQ place across the street.

I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.

The staff was so nice and helpful.

Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.

The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme.

I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!

The staff was very polite.

The room was quite clean and comfortable. I really enjoyed the water bottle refill station.

The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!

Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.

I thought it was ok. The room was nice.

I just had problems with some of the TV stations. The local stations had static and fuzzy channels.

The room was very clean, the people at the front desk were very nice and i was happy that we could leave our bags at the hotel after checking out.

the noises of the train that came by and that we had to sleep in the "basement" (level C)

Nice staff very helpful great experience front desk excellent would recommend highly

They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy

Stayed at this hotel for 7 nights in room no 825. staff are very friendly it is right next door to the world trade centre and a lot of building work is being done, I do not understand why people complain about the noise on previous postings, as when you are in the hotel you can hardly here it [yes everyone knows there is a lot of building work so why complain ] breakfast is good value , free internet use and free coffee in the louge I would highly recommend this hotel,michael & louise westcliff-on-sea essex england

We where not told that the room was a "pull out sofa bed" so I was forced to upgrade, I was also told by booking.com the breakfast was $8.00 for the continental buffet and it was 16.00

The Price, you can stay at the Milleniium for the same amount of money and its much friendlier and luxurious

Staff was friendly. We felt really welcomed.

The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.

The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located.

Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.

Baggage check & location

Clean, beautiful view, attentive staff

20min cab ride to uptown

minibar was loaded with choices

deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!

friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings

The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out .

The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.

The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.

Friendliness of staff

Small rooms, not big enough discount rates for using garage

Location and value for money

You get what you paid for. The whole staff was excellent. They were courteous, and very accommodating especially the Filipino guy who always helped us with our luggage and arranged for our transportation. The front desk was very helpful with information about NYC. The room was fairly small but I already expected that since it was clearly stated in their website. I don't mind staying in a small room as long as it is clean and Hotel Mela is very clean. The Housekeeping assured that we have enough towels and toiletries and the lady was very polite. The Bistro downstairs was also very commendable. Their breakfast was superb and the service was impeccable. The location was perfect, too. As first timers in NYC, it really helped us because everything was walking distance to out hotel. Overall, I really enjoyed my stay and would definitely recommend it to my friends. Thanks Hotel Mela!

The first room we stayed in which was in 5th floor near the elevator needed an update. It was a bit dark but still ok.

Welcoming staff, easy check in, convenient location Great little restaurant serves good food and easy dining. Stayed many times at hotel and very consistent. Good value overall.

Wish they had "loyalty" program for frequent guests.

It was quiet refuge to come back to at the end of the day, and it's proximity to Times Square, theater district and dining made it very worth while.

The room and bathroom were spacious for a NYC room and with a coffee maker.

The bed was not as luxurious as it appeared, the pillows were nice but the bed was rather stiff. Compared to the rest of the room it needed to be upgraded. The work out room was like being in a dungeon, ancient equipment, located in the basement in a really small space with low, low ceilings. A good amount of the space was taken up with an ice machine, soda machine & water despencing system.

Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms

Small rooms Wifi not free in rooms

The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar.

Our room, which faced the bar in the garden, was a bit noisy in the early evening.

No help from doorman to flag taxis. Generally the hotel showed wear and rooms need refreshing.

My body was on west coast time and I tried to take a shower at 2am but there was no hot water. They also ding you an extra $5 for usable internet.

It was great we had a warm cookies on arrival!!! Highhhhh five!

Nothing at all

New renovated reception area makes it more attractive.

One day iur room remained not cleaned.

Everything

The lack of parking

The room was very clean and the staff were very friendly. It was a good hotel for our quick trip since we only used the room for sleeping. The parking was ok too surprisingly

the room was EXTREMELY small. Its not an issue if you are traveling and only using the room to sleep and shower. If you have small children beware the only place they have to play are on the beds.

The opportunity to prepare small meals.

Locatiion is freat and the cooking facilities were useful.

Friendly staff, great location, unbeatable price!

It is a non smoking hotel, however someone was smoking and the smell wafted into our room.

Nothing.

The room is very small with a grate ceiling that makes the room noisy. There is one shared bathroom on each floor and the rooms are small and very unkept.