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Staff friendly, comfy beds with great pillows -- very comfortable, reasonably quiet, EXCELLENT location, great walking distance to everything I needed. Fake perfume smell was awful--needs to go. Caused me allergy and asthma attacks. Advertised free breakfast - no free breakfast. Toilets didn't flush right.
I had a great experience, the hotel was in a very good location, within minutes to manhattan. A walking place and very near to the NYC public transport. wonderful service, all the staff I interact were very helpful and very professional N/A
Excellent location, close to subway, Brooklyn Bridge, and shopping. Great room, friendly/helpful staff. Food options in the hotel itself are limited; fortunately, there's plenty of options within easy walking distance.
Our room had no phone numbers on it like the front desk I had to use my phone and call the outside number. Had no directory for any place to go to eat. Or anything to do.
Beautiful, clean hotel. It was a great escape from downtown but close to everything. Not too close to the Subway (5ish blocks away) but Lyft/Citi Bike are super convenient. Staff is amazing and friendly! Lots of noise from the hallway, doors must be hung wrong.
Staff was great Bed was way too small
The workout facility was pretty awesome. By far the best one I've seen at a hotel! Rooms we a tough small but expected. Everything was great even the people... only had one issue... see below I was really upset when I booked the room it said free parking and when we got there we had to payou $50 to park over night.
The price was great as it's newly opened and seeking customers. The staff was juggling a lot of issues, and they maintained professionalism and friendly calm. The decor was modern and comfortable, the location perfect for my visit. It took 2 calls to the front desk to get the noisy twenty somethings to quiet down in the middle of the night. Generally the walls seemed thin and the doors closed loudly. We had no soap in the shower dispensers, but it was taken care of. The tv system stopped working just when we wanted a little rest... But these issues were handled professionally.
Convenient to Manhattan, easy walk to Brooklyn Bridge, subway line. Though clean and nicely decorated, room was small and there was limited closet space and no drawers.
Staff was on point and so friendly. I love the neighborhood and all the shops. Breakfast area was a bit crowded. I was asked my room number before I was given my cup of coffee.
Art work, decor Bed lights didn't work, bathroom walls including backsplash tile were dirty. Breakfast was mediocre.
We love the Nu Hotel. We stayed last year for our wedding and we enjoyed it so much we returned again for our anniversary. The staff, location and complementary breakfast and coffee in the morning are all great. We will definitely be returning!
Comfortable bed, modern look, friendly staff, great location. Surprised the cleaning staff didn't throw away coffee cups and put away hair dryer after first of three night's stay when tidying the room.
Great staff! Not too far from the city. Very clean
The location was perfect and the staff was great. The room was well- appointed- very clean, enough space, comfy duvet, robes, an extensive and interesting mini bar selection, great internet. We also liked the quirky design features- hand painted art on the bedroom wall, cook light fixture, and the chalkboard wall in the bathroom was a pleasant surprise! We had a very hot room. The thermostat didn't seem to be working and there was no way of keeping the heating system turned on (it was winter, after all) and yet on a lower temp. Staff was very responsive and accommodating. Solution was to turn off the system and the hotel provided us with a space heater- which worked like a charm.
The king sized bed was great, extremely comfortable. The staff at check-in was very friendly, welcoming and helpful. The complimentary breakfast was excellent, fresh food and good variety. The busy intersection of Smith and Atlantic that my room overlooked was noisy during the morning rush, making it virtually impossible to sleep in past 7:00 a.m.
The bed was terrible as was the lighting in the room
Staff is friendly. Love that their is no carpet. Location is good. Closet way to small. Warm water , needs more water pressure.
Room with 2 Doubles for my son and myself was well appointed and large enough , no crowded feel. Great comfortable pillow top beds , very welcoming. Bathroom didn't have any exhaust fans , but that's about it.
the location was brilliant, right on broadway and a stones throw to Times Square hotel needs a paint & update refurbishment but other than that the hotel was great for location, & the hotel room was clean, & towels changed every day
Convenient to Times Square and the Subway, security personnel and elevator security, fitness room, breakfast menu, and courteous staff. room was small, not enough dresser space for a four night stay.
everything about hotel was great especially the location. there was nothing that i did not like about this hotel
The staff were very helpful and nice and location was excellant. Our room was a little noisy due to a generator outside the window and a little small
Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy. Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
Very clean room and comfortable bed. No ability to boil your own water for tea and coffee! Shower was not very good and the sink tap was constantly dripping.
the security was excellent; staff at check-in desk were very friendly; so close to subway station need to have a small restaurant in hotel
Location was excellent. Rooms were clean and well maintained.
great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again. a bit run down due to closing down.
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
Very quiet hotel with attentive staff We would suggest putting a small light on the lower side of the cabinet area as that is where the coffee pot is, & it was a little too dark.
The room was clean and nice and modern equiped. The breakfast was very good (absolutly seldom in american hotels of that price level). Doors between diferent room could be opened. That would be a nice feature for bigger families. We like the jewish accessories at the doors. The surounding of hotel was not absolutly best, but they have done her best to make it nice and we think they were succesfull. In summary a nice hotel which we can recommend! The hotel is a little bit far away from the trafic. 10 min going by foot to the next metro station in Brooklyn, but the hotel offered a taxi service with fixed prise inside of Brooklyn.
This hotel has free, super easy street parking all around it. We had to move the car because of night regulation but there was a ton of spots. So nice after paying $20 a night to park in a different city on our road trip. Super awesome location for transit, you can easily go to Manhattan - 20 minutes with a nice quick walk over a bridge and a second inner Brooklyn train less than a 10 minute walk away. We went to the Bronx zoo and even that was only about 45 minutes on transit. Seriously great, quiet location. There's a TON of 24 hour delis, the nearest about a second away from the hotel. Nice bars on every block within a 15 minute radius - we went bar hopping two of the four nights we stayed and loved every bar. The hotel itself was SO SO SO amazing. Seriously, beautiful inside. We all loved it - the decor is super cool for a hotel room. It didn't even really feel like a hotel room. The gym and sauna were so convenient, especially the sauna after a long day of waking around. The bed was super comfy, it was very clean and had an awesome shower with aromatherapy soap and shampoo. Fast wifi, two flat screens with every channel imaginable. Really nice and helpful staff. This was an awesome experience. We're definitely staying here next time we're in New York.
Enjoyed our stay and the staff was very helpful and friendly. Very clean and loved the decor.
I liked the location for being in Williamsburg. The staff were uniformly friendly and helpful; so, thanks to Dayana, Justin, Jessica, Martin and James.. for that. The rooms were clean and well kept, if a bit small. But, the size is just something that you have to deal with in the City.. There were just a couple of things that could improve.. we liked our breakfast in the room, but after the first day, we didn't get the door hanger to request the next day's breakfast.. bummer. Also, I know it was the holidays, but the restaurant and bar seemed to keep pretty random hours.. hard to plan.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Very Nice Hotel with a lot of action Expensive
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
The did not clean the room very well
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Location Response time of the staff and high cost to eat hotel restaurant...
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails. The shower could be bigger but it's workable
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
Excellent service, comfortable bed and spotless bathroom and sheets. Very convenient to subway and restaurants.
Location is an asset. Linens especially the pillows were uncomfortable. Staff helpful . Shower overflows on bathroom floor.
Bed is extremely comfortable, very spacious, clean, 1st room didnt have heat. Wrong room type
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay! The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding. Noisy family next door in the mornings but this was not the hotel's fault.
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
Great staff--especially the lady at the front valet. 20 degrees outside and she was happy and helpful and super nice. Check in and out were perfect and room service was very good. Rooms a bit small but the beds are the very best! No complaints.
The staff in the reception area is corteous and helpful The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Bathroom look old!
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Room service. Cold, stale food
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Location check in staff
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
The website we booked from describes the upper lounge which no longer exists. The in-room guide describes the Room Service Menu. Room service no longer exists.
Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
Location, Location, Location!
The most unfriendly staff I have encountered at a hotel
Service, location, beds, rooms were right size, showers.
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
Poor staff attitude, old and poor maintenance, tiny rooms, decent mid town location
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Good location The hotel felt tired, although to be fair, work is being done to improve it
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
The booking for this hotel was made on accident by my sister. When i tried to cancel the booking minutes later, or even reschedule so that I might be able to use it I was completely cutoff. I'm sure the hotel is nice enough, but I will never know what I paid for.
The proximity to the Brooklyn Hospital Center. None
clean, simple rooms door to shower is a slider and easily came off the tracks
Friendly staff nice bar and good location
I Loved the fact that the hotel is in the Heart of Downtown Brooklyn. To which "Brooklyn" is now known as the "New Manhattan". Close to all transportation (Bus, Train, LIRR,) The BARCLAY's, JUNIOR's Restaurant, APPLE BEE's, SHOPPING (NORDSTROM RACK, POLO, MACY's, GAP, H&M, CHILDREN's PLACE & WALKING DISTANCE TO ATLANTIC CENTER MALL WHICH HAS TARGET, MARSHALL's etc) I didn't like my view ( I had a partial view of street in rear). There is CONSTRUCTION NEARBY (but you will not hear it, HOTEL MUST BE SOUND-PROOF) I DID BOOK IT LAST MINUTE (the day of/Mother's Day).. The BLOCK IS VERY CLEAN TO WALK IN WITH SMOOTH PAVEMENT. BERY NICE HOTEL STAFF FROM THE TIME YOU WALK IN THE DOOR. LOBBY AREA VERY INVITING, IT EVEN HAS A POOL TABLE, BAR AREA, LOUNGE AREA, SIT & CHAT SECTION..SIMPLY COZY. HOPE THIS HELPS!
Well designed, aesthetically pleasing compact rooms. Reasonable rates, good location These are hopefully only a temporary conditions for the hotel, but there was a lot of construction scaffolding around the front door, with the associated muddy drips and ducking around obstacles. The lobby itself was at first a little confusing, cluttered, cold and noisy. There's a lot of construction near the hotel as well. All likely temporary conditions
The adult king room was good size by NYC standards. Free wifi and modern amenities adds value too. Heating unit was hard to work, the air was extremely dry. Bulky pillows. Shower system too complex.
Super cool place to stay. Staff was friendly. Very close to subway and shopping. Comfy beds and great shower. Honeslty, the amount of space in the room is really perfect for someone who is just there to shower and sleep. You don't need that much space. Wouldn't plan a hotel party in here obviously, but it's perfect for a traveler.
Unfortunately, we have to echo many of the negative reviews left by others. We paid for a king room, they gave us a queen without saying anything. Upon arrival, we were immediately disappointed: the lobby area was less-than-inviting, front desk was rude, but we thought we would try to give it a shot, so we proceeded with check-in. From there, things got worse: the elevator door wouldn't close, hallways smelled bad (like greasy food), there were stains on bed sheets. We went back downstairs and gave them back the room key. Since our room was non-refundable, we called Wyndham corporate and asked for a full refund, explaining that the property was completely unacceptable. Received a call back the next day and they agreed to refund our money. Parking is also terrible in this area, but that wasn't the main dealbreaker for us - you pay to park in their lot, but then they do not guarantee the space will be available again if you need to leave and come back. They also said they charge multiple times if you need to leave and come back.
The hotel has an interesting design, all blues with bose sounds system. Parking is virtually none, so ad for parking is not accurate. We had to park far away and hotel staff did not help. Very poor service.
proximity to sites visited n/a
very comfortable. small, but well designed room. quiet. a bit pricey considering the location.
Friendly people, unique rooms, nice view, comfy bed, good bathrobe
Very personable and helpful staff with a sense of humor. Clean and stylish rooms. Awesome free breakfast delivered to room. No gym, but I understand due to limited space availability in area.
The staff was very nice. The ice machine was in the basement.
The staff was incredibly friendly and even helpful with the baby we had with us. Parking was free! The beds were amazingly comfortable. And the room was very well appointed. It's location withing Park Slope isn't on the most exciting street. However, you only need to walk a a few blocks to get to the really nice parts.
Our room smelled like smoke. We had no key to the second room as their key machine was out of order. We had to find a staff member with a pass key to enter. BAM, dining
Excellent location - on the doorstep of the F train to Manhattan and the bistors and pubs of Park slope. Nicely designed rooms and fresh bagels each morning are a nice treat.
Staff was super nice, great breakfast. Great service The shower wasn't very private, open in the room. You could see in. Bathroom too small. People in the next room noisy.
The bed was quite comfortable, and the room was tastefully decorated in a modern way. The room was a decent size for New York City standards. While the location is a bit off-putting at first, the shops and restaurants of Park Slope are just one avenue away. It was a prefect for visiting friends in the area. While the rain shower was quite nice, it was odd that the bathroom was just part of the bedroom. It allowed for little privacy.
the room was very modern and cute, bed was comfortable and room was clean, lighting romantic
The building itself has a beautiful front face. The perfect balance between modern and vintage. The bed was so comfortable and everything was clean. The shower feels amazing. When we needed anything the front desk was always able to help.
The rooms are spacious, with a great shower and amenities. One of the most comfortable beds I have ever had in a hotel, and the continental breakfast was fresh and delicious. The hotel exceeded all of my expectations. I hope that they can continue to offer what they do at the prices that they are charging. I travel for business a lot and this was one of the best hotel experiences I have ever had.